Yelp
by Erick Schonfeld on September 2, 2009

Say what you will about the quality of the reviews on Yelp or the lengths it will go to get verboten features into its iPhone app, it has made the jump from Web 2.0 darling to a mainstream service. Over the past year, Yelp has nearly doubled its U.S. audience, while incumbent CitySearch has remained flat. In July, Yelp had 8.6 million unique U.S. visitors, up 80 percent from a year ago. Citysearch, on the other hand, literally had zero growth, staying at 15.4 million uniques, although it bottomed at 13 million in April and has come back up since then (comScore).

Yelp also has the No. 1 travel app on the iPhone (it is No. 26 overall). Whereas Citysearch’s similar iPhone app is not even in the top 20 travel apps.

Yelp’s pageviews and average time spent per user on the site are also up 150 percent and 22 percent, respectively. In fact, the 3.3 average minutes per visitor on Yelp is above Citysearch’s 2.3 minute average. But comScore shows a steep drop in both pageviews and average time spent starting in May, with a leveling off in July. Citysearch experienced similar drops. (See charts below).

by Guest Author on August 28, 2009

Editor’s Note: This guest post was written by Matt Galligan, CEO of CrashCorp, a company working on a product called SimpleGeo providing “location as a service” as well as an Augmented Reality SDK for app developers. (We covered their founding here.) As such, Galligan clearly has a stake in the AR game, but he was genuinely surprised by the revelation of the AR element to the Yelp app update yesterday. You can follow Matt on Twitter here.

Yelp has had no shortage of hullabaloo surrounding the most recent improvement to its iPhone app. Rightfully so, it added an Augmented Reality view for its restaurant reviews. Using the AR view, users of the Yelp app can pan around using their camera, and see information overlaid, presumably, on top of the restaurant of their query, garnering review information. While this functionality is certainly useful, and nothing short of excellent eye candy, could there be a thorn with this rose?

by Leena Rao on August 21, 2009

We’ve written about the many iterations of Yelp’s iPhone app and today, Yelp has broadened its mobile horizons by launching the much awaited Blackberry Yelp app. You can download it here.

Similar to the iPhone app, the Blackberry app uses location-aware technology to determine your current location and will then let you search for nearby businesses, read reviews and access a moveable map, which is powered by Bing rather than Google. This is interesting considering the maps feature on the iPhone app is powered by Google Maps. Yelp says that Bing was used because the search engine provided map tile access, which was essential for movable maps on the app.

by Michael Arrington on August 12, 2009

Yelp keeps rolling out new iPhone apps with compelling features. In April they released version 2 and added the ability for users to leave reviews on local businesses, a much needed feature since people want to chronicle their experiences as they happen.

Version 3, which should be available soon, adds more useful features. The one that really stands out is “Sales And Offers Near You” which lets users find deals that are physically close to them. Sort by distance (in blocks), price, whether the business is open right then, or by neighborhood. Businesses can add special offers for free on their business page.

Other features include movable maps, and new ways for users to add content. Users can vote on reviews with UFC buttons (useful, funny or cool) and send compliments to reviewers. Users can also now follow Talk conversations via the iPhone.

Too bad none of this stuff is available on the Android. I might actually use it. Oh well, at least I can watch via the video below:

by Leena Rao on June 30, 2009

MojoPages, a local listings search engine, has raised $5 million in Series A funding led by Austin Ventures. MojoPages’s search technology powers local business listing search engines for local newspapers, and TV and radio stations.

Originally a stand alone search engine site for business listings, the company found that it could not compete with bigger players like Citysearch and Yelp. So Jon Carder, CEO of MojoPages, decided to overhaul the site’s business model and offer white label, branded local search engine technology to media companies. The site’s listings are similar to Yelp in that they offer user reviews and ratings of businesses. To date, MojoPages has contracted with more than 1,000 media sites to create branded local business search engines.

by Michael Arrington on May 27, 2009

Yelp’s having a bad day. It may not be as bad as the day iMindi is having, who managed to delete all their user accounts, but it’s still a doozy.

Yelp managed to pair a normally non-offensive headline in a newsletter article about biking (“Put the Fun Between Your Legs”) with a noble sponsor (SF Women Against Rape) to create one heck of an offensive and awkward situation. Apart, those words are fine. Put them together and people go nuts.

The title has been changed to “Corrected: A Bicycle Built For Yelp!” along with a message “Due to an editorial oversight, an earlier version of the Weekly Yelp contained a headline that was inappropriate for the context. We apologize for the mistake.” They’re also apologizing on Twitter, where the newsletter became quite the topic of conversation.

by Erick Schonfeld on May 8, 2009

Are you looking for the best beer bars in the world, good places to make out in San Francisco, or where to go on the Big Island in Hawaii? A travel recommendation site called nextstop mixes social recommendations with search and adds a reputation system and elements of gameplay to come up with a new social online travel guide.

The site has been in beta for a few months, although it hasn’t gotten much attention yet. It was started by a couple of ex-Googlers, Carl Sjogreen and Adrian Graham, who helped launch Google Calendar (Sjogreen) and Google Groups, and Picassa (Graham). A third co-founder, Charles Lin, was a Stanford classmate of Graham’s. The site grew out of their frustration with finding interesting things to do in unfamiliar places. “It is difficult to discover something new when you don’t know what to look for,” says Sjogreen.

by Leena Rao on April 15, 2009

Yelp’s version 2.0 of its iPhone app has officially hit Apple’s App store. We reported on Yelp’s focus on the mobile space and its importance here.

As we wrote recently, the new app gives consumers even more ease in automatically reviewing businesses via their iPhone and enhances its existing GPS capabilities. The updated version of the app now lets Yelpers write reviews directly from their iPhone through a Twitter-like “Quick Tips” feature that allows users to create 140 character tips. This was sorely lacking in the original version. The tips will be accessible on the iPhone app and the site itself (if popular) and will also be shown in a feed using GPS capabilities when users search businesses.

by Leena Rao on April 14, 2009

NileGuide, a one-stop travel planning site, is rolling out several new features to its travel booking and planning portal. You can see our original review of the site here. NileGuide has re-designed the site with a sleek interface, a few more bells and whistles, added more geographic coverage areas, and created several trip planning tools to enhance the planning process.

The layout and general concept of the site has remained the same but Nile Guide has added more graphic imagery and high quality photos of destinations to add to the aesthetics of the site. It has also added 20 more destinations, so that it now includes customized, in-depth information for 100 destinations worldwide. Like the original version of the site, NileGuide aggregates information about destinations from over 10 sources, including Citysearch, OpenTable, Priceline, and Expedia, as well as adding its reviews from local experts who are familiar with the area. Now NileGuide has “suggested itineraries” for each destination. With all of this information, NileGuide has created neighborhood guides for various neighborhoods within each destination (much like CitySearch does). The site has interactive maps with the top destinations in each neighborhood. With NileGuide’s search filters, you can easily choose the right spot for any occasion, with options such as “price,” “kid-friendly,” hip,” and “upscale.”

by Leena Rao on April 2, 2009

Local review sites like Yelp have irrevocably changed the way consumers find businesses in a particular area, and truly given power to the consumer in finding the best place to eat a meal, grab a drink, etc. And the potential of putting local reviews and listings on mobile devices is immense. Yelp’s existing iPhone app is less than a year old and it already accounts for 5% of Yelp’s overall traffic, which adds up to be around roughly 1 million monthly visitors.

In the next few days, Yelp will be launching a new version of its popular iPhone app which we’ve reviewed. The new app gives consumers even more ease in automatically reviewing businesses via their iPhone and enhances its exiting GPS capabilities. The updated version of the app now lets Yelpers write review directly from their iPhone through a Twitter-like “Quick Tips” feature that allows users to create 140 character tips. This was sorely lacking in the original version. The tips will be accessible on the iPhone app and the site itself (if popular) and will also be shown in a feed using GPS capabilities when users search businesses. Like before, the app leverages GPS in the iPhone to list reviews, tips, and photos written and taken around a users location. The app will also feature a Friend Feed feature that will pull in your friends activities. Users can also draft a full review of a restaurant, bar or business from their iPhone and then post it later to Yelp.com. Yelp is also upgrading the app to become more compatible in Canada and the UK.

by Erick Schonfeld on December 29, 2008

Last night we released the finalist names for the Crunchies Awards. Vote here for who you think should win. We’ve set up a site that is pretty self-explanatory, with all of the names of each finalist for every category, along with links to their Websites and Crunchbase profiles where you can learn more about each one before voting. The Crunchies represents the best the Web had to offer in 2008, and you get to help choose who will win. Below is a voter’s guide for two of the major categories to get you started.

Best Overall is the big prize. Amazon Web Services makes it as a finalist this year because of the sheer number of startups that are built on top of its cloud computing infrastructure. Facebook won last year, but makes a return as a nominee due to popular demand. Facebook continued to gain massive mainstream adoption in 2008 (with 140 million members now) and launched some major initiatives to extend its social computing platform beyond its site, most notably Facebook Connect (which by itself is a finalist for Best Technology Innovation, going up against Google Friend Connect). But does Facebook deserve to win again?

by Erick Schonfeld on December 10, 2008

Citysearch now has an iPhone app. It looks a lot like Yelp’s iPhone app, which came out two months ago looks and is currently the third most popular travel app (after Urbanspoon and Google Earth). Both tap into the iPhone’s GPS to let you find nearby restaurants, bars, clubs, hotels, and stores. Both let you rate and review the places you visit.

Both even share the exact same navigation buttons on the bottom: Nearby, Search, and Bookmarks. Only the first button on Citysearch is different. It shows Featured editorial content from Citysearch editors for the city you are in. Yelp opted for a Recent button instead, which Citysearch places on its Bookmarks page.

The two apps are really similar in look and feel (see screenshots above), but under the hood they are different because they are pulling from different databases.

by Michael Arrington on November 19, 2008

Local review site Yelp is not going to sit around and let competitor CitySearch have even a day to celebrate their new beta launch.

CEO Jeremy Stopellman, noticing our Comscore comparison of the services – “According to comScore, Citysearch brought in 14.6 million unique visitors in the U.S in October, compared to 143 million uniques across its ad network. (Yelp, by the way, did 6 million uniques)” – emailed us with some of their internal traffic numbers and stats.

Yelp’s Google Analytics stats for the past thirty days show 15.8 million unique visitors, way above the six million Comscore records. And Yelp also shows other interesting stats in the chart below: 4 million reviews, with 34% restaurants, 23% shopping, 8% beauty and fitness, etc. Users are 51% male and 49% female, and 65% have a college degree.

Not bad for a company that was born just four years ago.

Yahoo Turns Yelp, Yahoo Local and LinkedIn SearchMonkey Apps On In Search
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by Michael Arrington on July 31, 2008

Yahoo is making a number of changes to its default search experience tonight to add more structured data to results. Yelp, Yahoo Local and LinkedIn SearchMonkey widgets are being added to search results automatically, eliminating the need for users to go into the search gallery and add them manually.

SearchMonkey is a key part of Yahoo’s attempts to embrace the semantic web and open standards in general.

With SearchMonkey, site owners create “applications” for Yahoo search that can be installed by users in the same sense that Facebook applications can be installed. Each application modifies results for a certain URL specification (for example, all reference pages on Wikipedia or product pages on Amazon). Modifications include both changes to the basic elements of a search result (the title and description) and additions such as an image, deep links, and key/value pairs.

Users can also add additional widgets via the Yahoo Search Gallery.

Here’s the Yelp search result example we used in our first post about SearchMonkey:

Angry Businesses Organize Anti-Yelp Websites. This Is A Sure Sign Of Their Success.
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by Calley Nye on July 2, 2008

Yelp, a user-generated database of customer reviews of local businesses, first launched in October 2004. Users rate and leave reviews for local businesses, participate in forums, and can generally get social around local businesses.

Yelp almost immediately caught on organically in San Francisco, but founders Jeremy Stoppelman and Russel Simmons ran into some early criticism. Rumors circulated that they were paying people to leave reviews on the site. Some users were outraged, claiming that paid reviews couldn’t be untainted. Yelp claimed that they were only “marketing assistants” employed by the company to “get the ball rolling” in new cities, and the reviews themselves were honest.

2006 proved to be the year of new competition, with Judy’s Book receiving an $8 million round in November 2005, Intuit releasing Zipingo in October 2005, and idealab’s Insider Pages receiving a cool $8.5 million Series A in March 2006. A daunting situation for a new startup to be in. But Yelp pulled through it to secure a $10 million in a Series B from Benchmark Capital in October 2006 and was named one of the 50 coolest sites on the web.

Then the competition started dropping like flies. Insider Pages laid off 2/3 of their staff and sold quickly to CitySearch in February 2007, Intuit said “goodbye” to Zipingo in August 2007, and Judy’s Book closed their doors in October 2007. Yelp was the sole survivor.

When Yelp released their API in August 2007, they were doing pretty well, getting 1.4 million U.S. visitors and 6 million page views per month. They’ve seen rapid growth since, now at almost 15 million U.S. visitors per month, surpassing competitor CitySearch in March (via Compete). Yelp has raised $31 million in capital, and mainstream press is all over them.

All that press gives business owners the idea that they need to pay attention to Yelp. So they ask their customers to leave positive reviews. Those customers then become Yelp users, and may leave reviews on other businesses, too. A virtuous and self sustaining cycle is created.

But when can you truly say that a company has “made it?”

It’s when people start hating you, of course.

Sites like Yelp-Sucks and IHateYelp have been popping up, with the general theme being an angry business owner who was Yelped. Those business owners that think they must use Yelp for competitive reasons are getting frustrated over some of Yelp’s policies, and are starting to complain about it. Loudly.

The good news for Yelp is that when businesses are afraid of you, it’s only because they realize how much power you really have. See, for example, Paypal and Ebay, two of the most reviled and profitable businesses on the Internet.

The major complaint is negative reviews, and how to get rid of them. But business owners are also complaining that they can’t use their accounts to leave reviews on other businesses, as well as a number of other complaints.

Yelp CEO Jeremy Stoppelman said recently in the NY Times, “We put the community first, the consumer second and businesses third.” Their goal is clearly to make businesses need Yelp, but not to expect a lot of help when it comes to disputes. Complain all you want, you’re just proving that you need Yelp more than they need you.

Center’d, Née FatDoor, Relaunches As A Local Search/Event Planning Site
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by Erick Schonfeld on June 17, 2008

If Yahoo Local were a standalone startup, it might look like Center’d. Partly that is because CEO Jennifer Dulski used to be the general manager in charge of Yahoo Local. Center’d, which publicly launches today, is a mixture of an event-planning/invitation site and a highly targeted local search engine, with a little social networking thrown in.

The entire site is set up to do two things: plan and explore. You import your email contacts, put in your zip code, and off you go. There is a calendar view for local events, and a map view for local destinations.

The company started out as FatDoor, a failed social network for neighbors. It took the $5.5 million it raised last October from Norwest Venture Partners and Keynote Ventures, and rebooted as Center’d. The chief technology officer is Chandu Thota, previously the lead developer on Microsoft Virtual Earth. I reviewed the site last April:

Center’d is both a local search engine and an event-planning application. You can search places for restaurants, hotels, schools, museums, stores, etc., and the results appear on a Google map. There is also a calendar view. Once you connect with friends on the system their events pop up in your searches. And you can also create your own events and get your friends to help decide the details. For instance, things like the location and date can be voted on. Want to have a party by the sea? Ask your invited guests if they’d rather go to Stimson Beach or Montaro Beach, and if next Sunday is better than this Saturday. You can also assign tasks for them to sign up for: bring lobsters, bring wine, bring volleyball.

The site is perfectly serviceable and looks like it will do a decent job with both event planning and local search. The interface is heavy on Ajax, with the screen telescoping open as you go through the options. It is very similar to Pingg in that regard, except it is much more limited in what it can do. But Center’d is also not doing anything appreciably different from many other startups on the event-planning side, including Pingg, Socializr, and MyPunchbowl. It does have the local search piece, but so does Yelp, Yahoo, and Google.

Still, when you are starting out with FatDoor, anything is an improvement.

Since then, the site has been improved. Places can be saved and commented on. And it lets you connect to people through places, such as schools, stores, or museums. Social + local. Isn’t that the original definition of community?

Smalltown’s WebCards: No Longer Just Hyper-Local
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by Mark Hendrickson on May 13, 2008

Smalltown, a company out to help local businesses establish themselves online, is spreading its reach on the web and in the real world by founding a new site at WebCards.com.

We first reviewed Smalltown in October 2006 when it launched a destination site for so-called “WebCards”. These compact mini-sites provide overview information about businesses located in any of 6 Bay Area cities. They are categorized according to business type and designed to show up highly in search results, despite being based entirely in Flash.

By default, they show information leased from a local data source and are displayed for free. However, businesses can claim their webcards for $600/year, thereby taking control of them and gaining the ability to add special content like videos, photos, coupons, and contact forms.

Until now, these webcards could only be found in the areas of Smalltown’s destination site designated for particular cities. But now with the launch of WebCards.com, businesses from the world over can create their own webcards and embed them anywhere on the web. Smalltown has also formed partnerships with companies like Trulia to distribute them more proactively to external sites. And when webcards are visited through search engine results, they’ll appear as standalone sites instead of just part of a local directory.

It’ll cost $9/month for businesses to create webcards on WebCards.com. The company plans to create more destination sites around particular cities on Smalltown.com; just which cities depends on those that accumulate the most webcards on WebCards.com. When new city destination sites are established, business owners will have the opportunity to pay extra and have their webcards posted on them.

CEO Hal Rucker says the new WebCards.com property constitutes a strategy to broaden the company’s scope, in contrast to the depth and focus of Smalltown.com. So far only about 600 businesses have created so-called “enhanced webcards” for $600/year. It’ll need over 60 webcards created on WebCards to make as much revenue as one on Smalltown, where these cards have higher visibility. Businesses will have to be convinced that the cards’ portable nature and SEO juice pays off, although $9/month isn’t a hard sell.

Smalltown differs from other sites for local business information like Yelp in that it focuses on merchant-created content. While Yelp has recently given more power over listings to businesses, it remains a consumer and reviewer-focused site.

Yelp Lets Businesses Fight Back
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by Nick Gonzalez on April 28, 2008

Local businesses have a love/hate relationship with review site Yelp: The site sends new customer leads to the businesses reviewed. But businesses can also be reviewed (and trashed) without even knowing Yelp exists.

Businesses like Oakland coffee shop Cafe Rooz felt slighted by the ratings site when a few vocal customers posted poor reviews. They went so far as to declare No Yelpers. But still others have benefited. According to Yelp, Joe Alexander’s San Francisco based mattress store, Keetsa, gets 80 percent of its total monthly business directly from Yelp.

In either case it’s a sign of the influence the site has over businesses as a lead generation – or degeneration – tool. Now Yelp is releasing a suite of business tools to give business owners tools to participate more directly in the conversation.

The suite is available at biz.yelp.com and lets businesses:

  • Message customers who have reviewed their business
  • See how many prospective customers viewed their business page
  • Update business information instantly (i.e. hours of operation, categories)
  • Receive new review email alerts

Yelp, which has raised $31 million in venture capital, continues to grow briskly. Comscore says they have 3.7 million unique monthly visitors; Compete says it’s more like 9 million.

Yelp Raises $15 Million Fourth Round, Rumored Valuation $200 Million
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by Henry Work on February 26, 2008

Yelp, the popular local review site, will soon announce a new $15 million dollar round of financing led by DAG Ventures. The valuation is rumored to be in the $200 million range. Yelp says that they will be using the money to expand geographically, add onto their sales team, and establish an office in NYC (they are based in San Francisco). This is Yelp’s fourth round of funding since their founding in 2004.

Yelp is also boasting some impressive stats: 8.3 million uniques in the past 30 days and over 2.3 million reviews (with the 1 million mark being reached on May 2007) (these are internal Google Analytics stats that the company shared with us). Yelp is in a competitive space with InsiderPages (acquired by Citysearch), and YellowBot. The real competition, though, will eventually be Google Local and Yahoo Local.

With this latest round, DAG joins previous investors Max Levchin ($1 million, Summer 2004), Bessemer Venture Partners ($5 million, Q4 2005), and Benchmark Capital ($10 million, Q4 2006). The company has now raised a total of $31 million. Revenues are rumored to be sub $10 million/year.

GenieTown Launches To Tackle Local Services
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by Michael Arrington on February 20, 2008

Palo Alto-based Genie Town launches this morning. They’re trying to crack the local services nut – a huge market, but one that a lot of the big guys are eyeing, too.

The company says they are addressing the long tail of local services. The GenieTown site allows local service providers (plumbers, dentists, whatever) to put up a web presence. Users looking for providers can find them, based on their location and user rating.

The site competes on one end with services like (gulp) Google Local, Yahoo Local, Yelp and of course the Yellow Pages (both online and off). All of those services are great places to find local service providers.

Eventually GenieTown says they’ll integrate more closely with service providers to coordinate calendars and booking systems. At that point they’ll run into another group of competitors, including recently funded Liberysy.

If they are going to be successful in both carving out a niche and avoiding all those competitors, they’ll need to quickly get a lot of those service providers to start using their service. To concentrate their efforts they are rolling out the Bay Area only for now – service providers and users from anywhere can use the service, but the company will only market locally. They’ll grow from there.

And GenieTown is also trying to engage with users on more than just making introductions. The smartest part of the service, in my opinion, is a Q&A area that will do very will with search engine optimization.

The company has raised $2 million in a first round of funding from a number of angel investors, including Stanford professors Hassan Chafi (also the CEO) and Kunle Olukotun.

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