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	<title>TechCrunch &#187; Rapleaf</title>
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		<title>As Twitter Continues To Grow, Popular Users Widen The Gap</title>
		<link>http://www.techcrunch.com/2009/09/03/as-twitter-continues-to-grow-popular-users-widen-the-gap/</link>
		<comments>http://www.techcrunch.com/2009/09/03/as-twitter-continues-to-grow-popular-users-widen-the-gap/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 13:44:55 +0000</pubDate>
		<dc:creator>Robin Wauters</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Rapleaf]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/?p=98568</guid>
		<description><![CDATA[<img src="http://www.techcrunch.com/wp-content/uploads/2009/09/fonz-169x200.jpg" width="169" height="200" /><a href="http://twitter.com">Twitter</a> keeps on growing like a weed, and there seems to be no stopping the much-hyped, heavily scrutinized Silicon Valley startup in its quest to turn its popular micro-sharing service into a veritable <a href="http://www.techcrunch.com/2009/07/16/twitters-internal-strategy-laid-bare-to-be-the-pulse-of-the-planet/">pulse of the planet</a>. Twitter <a href="http://www.techcrunch.com/2009/08/25/twitter-flew-above-the-50-million-uniques-mark-for-the-first-time-in-july/">passed 50 million unique visitors</a> worldwide in July, according to comScore, reaching 51.6 million UVs at the end of the month. But its biggest increase in traffic Twitter saw earlier this year, when unique visitors numbers <a href="http://www.techcrunch.com/2009/06/25/the-twitter-cycle-curiosity-abandonment-addiction-global-visitors-hit-37-million/">gradually</a> <a href="http://www.techcrunch.com/2009/06/25/the-twitter-cycle-curiosity-abandonment-addiction-global-visitors-hit-37-million/">increased</a> to reach <a href="http://www.techcrunch.com/2009/08/03/twitter-reaches-445-million-people-worldwide-in-june-comscore/">44.5 million</a> in June, up from <a href="http://www.techcrunch.com/2009/04/24/twitter-eats-world-global-visitors-shoot-up-to-19-million/">19.1 million</a> in the beginning of March.

While the service's growth understandably lifts the follower numbers of the average Twitter user along the way, a Raplead study shows there's also an apparent popularity gap that continues to widen.]]></description>
			<content:encoded><![CDATA[<p><img class="shot2" src="http://cache0.techcrunch.com/wp-content/uploads/2009/09/fonz.jpg" alt="" /><a href="http://twitter.com">Twitter</a> keeps on growing like a weed, and there seems to be no stopping the much-hyped, heavily scrutinized Silicon Valley startup in its quest to turn its popular micro-sharing service into a veritable <a href="http://www.techcrunch.com/2009/07/16/twitters-internal-strategy-laid-bare-to-be-the-pulse-of-the-planet/">pulse of the planet</a>. Twitter <a href="http://www.techcrunch.com/2009/08/25/twitter-flew-above-the-50-million-uniques-mark-for-the-first-time-in-july/">passed 50 million unique visitors</a> worldwide in July, according to comScore, reaching 51.6 million UVs at the end of the month. But its biggest increase in traffic Twitter saw earlier this year, when unique visitors numbers <a href="http://www.techcrunch.com/2009/06/25/the-twitter-cycle-curiosity-abandonment-addiction-global-visitors-hit-37-million/">gradually</a> <a href="http://www.techcrunch.com/2009/06/25/the-twitter-cycle-curiosity-abandonment-addiction-global-visitors-hit-37-million/">increased</a> to reach <a href="http://www.techcrunch.com/2009/08/03/twitter-reaches-445-million-people-worldwide-in-june-comscore/">44.5 million</a> in June, up from <a href="http://www.techcrunch.com/2009/04/24/twitter-eats-world-global-visitors-shoot-up-to-19-million/">19.1 million</a> in the beginning of March.</p>
<p>Note that this traffic only accounts for members who are content with using the Twitter website, and doesn&#8217;t take into account the multitude of users who log on to third-party web services or desktop clients to access their Twitter streams. Either way you look at it, Twitter&#8217;s <a href="http://www.techcrunch.com/2009/08/25/twitter-flew-above-the-50-million-uniques-mark-for-the-first-time-in-july/">ongoing growth</a> is staggering.</p>
<p>People information search specialist <a href="http://www.rapleaf.com">Rapleaf</a> thought it&#8217;d be interesting to run some analysis on Twitter follower trends based on data it was monitoring closely for one of its clients, and the study gives us an <a href="http://blog.rapleaf.com/rapleaf-study-on-trends-in-twitter-followers-between-late-march-and-mid-june-2009/">interesting insight</a> into how Twitter&#8217;s huge growth between March and June have affected following patterns of some of its most active users. We already learned most people on Twitter <a href="http://www.techcrunch.com/2009/06/06/on-twitter-most-people-are-sheep-80-percent-of-accounts-have-fewer-than-10-follower/">are sheep</a>, but does that change over time?</p>
<p>Rapleaf recently helped one of the world’s largest consumer packaged goods companies identify the most influential and connected Twitter users within their customer list for a word-of-mouth marketing campaign. Part of the analysis that Rapleaf was commissioned to do involved researching how profiles of their client&#8217;s customers on Twitter changed between given periods of time, by closely analyzing the users&#8217; following and follower count.</p>
<p>The company ran some numbers on their clients&#8217; top 0.1%, top 1% and top 10% most-followed Twitter users within the company&#8217;s customer list and compared how these figures changed in nine weeks, from the beginning of March until mid-June.</p>
<p>Rapleaf will be releasing the numbers later today but was kind enough to give us a sneak peek.</p>
<p><img src="http://cache0.techcrunch.com/wp-content/uploads/2009/09/rapleaf-chart.jpg" alt="" /></p>
<p>Clearly, the catchphrase &#8216;the rich get rich and the poor get poorer&#8217; is at least half true when it comes to Twitter users&#8217; following trends. While the service&#8217;s growth understandably lifts the follower numbers of the average Twitter user along the way, there&#8217;s also an apparent popularity gap that continues to widen.</p>
<p>Based on the sample of 40,000 users that Raplead has analyzed &#8211; deemed active members because they have at least five followers, five friends or five updates &#8211; it seems that having lots of followers on Twitter means that you&#8217;re going to grow more popular more rapidly as the microblogging service continues to boom.</p>
<p>The top 0.1% of observed Twitter users climbed 275% in Twitter followers between March and June, while the top 1% increased only 146% in comparison, and the top 10% gained only 126%. Even when analyzing the median followers, the stats paint a clear picture: the top 0.1%, 1% and 10% of researched Twitter users saw their follower base grow by 78%, 65% and 59% respectively.</p>
<p>Could this be the <a href="http://www.techcrunch.com/2009/08/26/twitters-golden-ratio-that-no-one-likes-to-talk-about/">Twitter Golden Ratio</a> at work?</p>
<p style="text-align: center;"><img class="aligncenter" src="http://cache0.techcrunch.com/wp-content/uploads/2009/09/rapleaf-chart2.jpg" alt="" /></p>
<p>Looking at the difference between the popularity of the top 0.1%, the top 1%, and the top 10% during the month of June, Rapleaf&#8217;s study shows users in the top 0.1% have approximately 5 times as many followers as users in the top 1% and about 40 times as many followers as users in the top 10%. It&#8217;s unclear how many of them <a href="http://www.businessweek.com/technology/content/sep2009/tc2009091_567323.htm">are spam</a>, of course.</p>
<p>Also noteworthy: a user who barely makes the top 10% needs 11.4 times more followers to break into the top 1%, and nearly 55 times as many followers to enter the top 0.1%.</p>
<p>Wanna see how your popularity on Twitter is evolving? Check out <a href="http://twittercounter.com/">TwitterCounter</a> to get an idea. Not happy with what you&#8217;re seeing? Try <a href="http://www.techcrunch.com/2009/06/10/the-more-followers-you-have-the-more-you-tweet-or-is-it-the-other-way-around/">tweeting more often</a>.</p>
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		<title>Streakr Search Makes Social Networks Bare All</title>
		<link>http://www.techcrunch.com/2007/03/15/streakr-search-makes-social-networks-bare-all/</link>
		<comments>http://www.techcrunch.com/2007/03/15/streakr-search-makes-social-networks-bare-all/#comments</comments>
		<pubDate>Fri, 16 Mar 2007 01:45:27 +0000</pubDate>
		<dc:creator>Nick Gonzalez</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[ProfileLinker]]></category>
		<category><![CDATA[Rapleaf]]></category>
		<category><![CDATA[Streakr]]></category>
		<category><![CDATA[Wink]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2007/03/15/streakr-search-makes-social-networks-bare-all/</guid>
		<description><![CDATA[Vivek, over at Startup Squad, recently discovered a new social network and social networking meta search engine, Streakr. The main URL still says the site is coming soon. The new engine lets you search the profiles on the major networks (MySpace, Hi5, Bebo, and Facebook) as well at it&#8217;s own social network. It appears to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.streakr.com"><img class="shot2" style="float: right;" src='http://cache0.techcrunch.com/wp-content/streakrlogo.png' alt='streakrlogo.png' /></a>Vivek, over at Startup Squad, recently <a href="http://startupsquad.com/2007/03/15/streakr-search-across-social-networks/">discovered</a> a new social network and social networking meta search engine, <a href="http://www.streakr.com/">Streakr</a>. The main URL still says the <a href="http://streakr.com/">site is coming soon</a>. The new engine lets you search the profiles on the major networks (MySpace, Hi5, Bebo, and Facebook) as well at it&#8217;s own social network. It appears to be a hook to draw people into their main service, like Wink did when they launched their <a href="http://www.techcrunch.com/2006/11/10/wink-now-searches-myspace-linkedin-and-beebo/">own profile search</a> and Rapleaf had with <a href="http://www.techcrunch.com/2007/01/26/stalk-your-contact-list-with-upscoop/">UpScoop</a>. Profile management tool <a href="http://www.techcrunch.com/2006/12/28/profilelinker-takes-meebo-approach-to-social-networking/">ProfileLinker</a> also has a search engine.</p>
<p>Streakr&#8217;s social network is like Delicious for cool kids and is a less flashy take on <a href="http://trig.com">Trig</a>. It includes a profiles, a toolbar, and a stumble upon feature that lets you flip through links in a given category. Here&#8217;s the <a href="http://www.streakr.com/streakr/?cat=4&#038;x=34&#038;y=46">one for video</a>. </p>
<p>The profiles look a lot like MySpace, consisting of the usual details, about me, photos, and seizure inducing layouts. <a href="http://www.streakr.com/Xania">Xenia</a> is Streakrs&#8217; Tom. However, where MySpace puts a blog and comments, Streakr puts in favorite links and your &#8220;thumbs up&#8221; rating for each. You can input the links into your profile manually, or use the Streakr toolbar to add links to your profile and vote on them. The toolbar also provides an interface to all the other functionality on the main site, and is currently only for IE, requires the .NET framework, and takes forever and a day to download and install.</p>
<p>There are a couple other sites with social networking meta search. Here&#8217;s the lowdown on a few:</p>
<p><big><strong>Wink</strong></big><br />
<a href="http://wink.com">Wink</a> is fast and simple. It searches Friendster, MySpace, Bebo, LinkedIn, and Live Spaces. It also has advanced search features, like location, sex, status, age, and interests. It also lets you narrow your search by those fields after your first search.</p>
<p><big><strong>ProfileLinker</strong></big><br />
<a href="http://profilelinker.com">ProfileLinker</a> is the most comprehensive search engine, with 84 social networking sites including general, blog, cultural, dating, professional, student, and special interest networks. Unfortunately you have to log in to use it. </p>
<p><big><strong>UpScoop</strong></big><br />
<a href="http://upscoop.com">UpScoop</a> comes ahead in ease of use. Unlike the others, UpScoop searches by email based on all the contacts in your address book. It searches Bebo, Classmates, Ecademy, Flickr, Friendster, Hi5, Livejournal, Multiply, MySpace, Ringo, Tickle, Tribe, Yelp, Mog, and LinkedIn. While it finds the vast majority of your friends off the bat, some drawbacks are that it can take UpScoop up to a couple hours to search for the last few and the need to hand over your email credentials.
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		<title>Gorb: Taking Personal Reputation To A New Low</title>
		<link>http://www.techcrunch.com/2007/03/12/gorb-taking-personal-reputation-to-a-new-low/</link>
		<comments>http://www.techcrunch.com/2007/03/12/gorb-taking-personal-reputation-to-a-new-low/#comments</comments>
		<pubDate>Mon, 12 Mar 2007 21:10:56 +0000</pubDate>
		<dc:creator>Michael Arrington</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Gorb]]></category>
		<category><![CDATA[iKarma]]></category>
		<category><![CDATA[Rapleaf]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2007/03/12/gorb-taking-personal-reputation-to-a-new-low/</guid>
		<description><![CDATA[Online reputation online is a fascinating area, partially because eBay, through their feedback score, is the only company to have reached scale. Startups like Rapleaf and iKarma are still young and struggling.
Perhaps their flaw has been in taking the high road, and going out of their way to ensure that reputational feedback is being left [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.thegorb.com"><img style="float: left" src='http://cache0.techcrunch.com/wp-content/gorblogo.png'class="shot" alt="" /></a>Online reputation online is a fascinating area, partially because eBay, through their feedback score, is the only company to have reached scale. Startups like <a href="http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/">Rapleaf</a> and <a href="http://www.techcrunch.com/2005/10/03/ikarma-has-potential-to-be-huge/">iKarma</a> are still young and struggling.</p>
<p>Perhaps their flaw has been in taking the high road, and going out of their way to ensure that reputational feedback is being left by verified identities. </p>
<p>New startup <a href="http://www.thegorb.com">Gorb</a>, which I first read about on David Berlind&#8217;s <a href="http://blogs.zdnet.com/Berlind/?p=373">blog</a>, takes no such high road. Gorb allows, even insists on, anonymous comments and ratings about an individual. Like someone? Hate them? Tell Gorb all about it, using their handy Ajax slider to rate them from 1 &#8211; 10 in their professional and personal lives, and leave written comments as well.</p>
<p><img style="float: right" src='http://cache0.techcrunch.com/wp-content/gorb300.png'class="shot2" alt="" />Arguing that a &#8220;non-anonymous system also contains &#8220;noise,&#8221; as reciprocity creates a fake positive response,&#8221; Gorb founder Leonard Boord (trash or glorify him <a href="http://www.thegorb.com/search/main.gorb?es=UW1SS1RUWkRZbUpIU25aaU0wcHJVVWRrZEZsWGJITk1iVTUyWWxFOVBRbz0KZTB0QlA1">here</a>) thinks that anonymous feedback is the only way to go.</p>
<p>They do have some checks on the wholesale slaughter of people&#8217;s reputations. Each written comment can be voted, Digg style, up or down by other users. If lots of people agree with you, your reputation is enhanced. If they disagree, your reputation suffers. The person being discussed may also respond to each comment.</p>
<p>I agree with Boord that services like LinkedIn are often a farce &#8211; people leave good feedback on others in the hope that the gesture will be returned. And since the user must approve feedback before it is published to the site, only gushing testaments to perfection ever see the light of day.</p>
<p>Rapleaf does a much better job than LinkedIn at getting balanced feedback from users. But there is still a cost to posting something negative &#8211; Rapleaf isn&#8217;t an anonymous service, and comments are at least tied to a user name. </p>
<p>With Gorb, there&#8217;s absolutely nothing to lose by telling someone how bad they smell, or how much you dislike the tone of their voice. Libel away. </p>
<p>I think Gorb goes too far, and will appeal mostly to people who have highly negative things to say about others. Without fear of being held accountable for their words, people may go a little overboard in their quest to &#8220;help&#8221; people know the truth about themselves.</p>
<p>But Gorb also has the smell of success about it. People will be drawn to this in the same way they slow down when they pass a highway accident. They are tapping into basic human psychology, and may make a buck or two on the back of what is sure to be the misery of others. </p>
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		<title>Stalk Your Contact List with UpScoop</title>
		<link>http://www.techcrunch.com/2007/01/26/stalk-your-contact-list-with-upscoop/</link>
		<comments>http://www.techcrunch.com/2007/01/26/stalk-your-contact-list-with-upscoop/#comments</comments>
		<pubDate>Fri, 26 Jan 2007 18:00:52 +0000</pubDate>
		<dc:creator>Nick Gonzalez</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Rapleaf]]></category>
		<category><![CDATA[upscoop]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2007/01/26/stalk-your-contact-list-with-upscoop/</guid>
		<description><![CDATA[Today, the reputation network Rapleaf is releasing a new service called Upscoop, which joins a number of startups (see ProfileLinker and Wink, for example) trying to add a meta layer above social networks. There are a lot of these networks, and a lot of people belong to more than one. Keeping track of your own [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://upscoop.com"><img src="http://cache0.techcrunch.com/wp-content/upscoop_logo.jpg" class="shot" style="float: left;" /></a>Today, the reputation network <a href="http://www.techcrunch.com/2006/05/17/ebay-bans-rapleaf-links/">Rapleaf</a> is releasing a new service called <a href="http://upscoop.com">Upscoop</a>, which joins a number of startups (see <a href="http://www.techcrunch.com/2006/12/28/profilelinker-takes-meebo-approach-to-social-networking/">ProfileLinker</a> and <a href="http://www.techcrunch.com/2006/11/10/wink-now-searches-myspace-linkedin-and-beebo/">Wink</a>, for example) trying to add a meta layer above social networks. There are a lot of these networks, and a lot of people belong to more than one. Keeping track of your own networks, and those of your friends, is complicated.</p>
<p>Upscoop is designed to help you figure out which networks your friends belong to, based on their email address. You give Upscoop your email credentials (including the password) for your AOL, Gmail, Hotmail, or Yahoo email account. Upscoop grabs your contact list, and then searches across a number of social networks and tries to find profile pages of people that you know among the 10 million profiles they&#8217;ve indexed across the major social networks. The process of searching is not instantaneous &#8211; it actually takes a few hours.</p>
<p>Clicking on any result will (sometimes) bring you to the profile page for that person. You can then add them as a friend or otherwise interact with them.</p>
<p>Asking people to give Upscoop their full email credentials to complete the search is going to be a tough sell. But this is a lot easier than searching for friends one-by-one on Wink. For people serious about connecting with friends, Upscoop may be for them.</p>
<p><img src="http://cache0.techcrunch.com/wp-content/upscoop_screen.jpg" />
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		<title>eBay Bans Rapleaf Links</title>
		<link>http://www.techcrunch.com/2006/05/17/ebay-bans-rapleaf-links/</link>
		<comments>http://www.techcrunch.com/2006/05/17/ebay-bans-rapleaf-links/#comments</comments>
		<pubDate>Wed, 17 May 2006 14:48:18 +0000</pubDate>
		<dc:creator>Michael Arrington</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Rapleaf]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2006/05/17/ebay-bans-rapleaf-links/</guid>
		<description><![CDATA[Rapleaf is a new feedback and reputation startup that aims to be the open version of eBay feedback. For more information, see my initial profile and launch post. Rapleaf is a product that I strongly endorse and believe in (and I asked for something like this last year in this post).
In what I see as [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.rapleaf.com"><img style="float: left" src='http://cache0.techcrunch.com/wp-content/rapleaflogo210.gif'class="shot" alt="" /></a><a href="http://www.rapleaf.com">Rapleaf</a> is a new feedback and reputation startup that aims to be the open version of eBay feedback. For more information, see my<a href="http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/"> initial profile</a> and <a href="http://www.techcrunch.com/2006/05/07/rapleaf-is-now-live/">launch post</a>. Rapleaf is a product that I strongly endorse and believe in (and I asked for something like this last year in <a href="http://www.techcrunch.com/2005/11/21/companies-id-like-to-profile-but-dont-exist/">this post</a>).</p>
<p>In what I see as a good sign for Rapleaf, eBay appears to be selectively removing listings from sellers who point to their Rapleaf reputation profiles:</p>
<blockquote><p>From: auended@ebay.com < auended@ebay.com><br />
Date: May 16, 2006 5:53 AM<br />
Subject: eBay Listing Removed: Inappropriate Links (=LS &#038;12362 JM10590049)<br />
To: [redacted]@gmail.com</p>
<p>Date: Mon, 15 May 2006 14:54:23 PDT</p>
<p>Dear [redacted],</p>
<p>We appreciate that you chose eBay to list the following listing(s): </p>
<p>[redacted]<br />
[redacted]<br />
[redacted]</p>
<p>However, your listing was in violation of eBay&#8217;s Inappropriate Links policy and has been removed from eBay.  We have credited all associated fees to your account and notified eBay users associated with the transaction that it has been cancelled. </p>
<p>We would like to take this opportunity to let you know what part of your listing is not permitted.</p>
<p>Your listing(s) contains the following information:</p>
<p>http://www.rapleaf.com/profile/view/[redacted]</p>
<p>http://www.rapleaf.com/profile/view/[redacted]</p>
<p>http://www.rapleaf.com/profile/view/[redacted]</p></blockquote>
<p>eBay does have complicated rules for what type of outside links may be included within a post (see <a href="http://pages.ebay.com.au/help/sell/policies.html">policies here</a>). However, these rules are rarely enforced and there are countless examples of policy breaches that do not result in a listing being terminated. For example, see <a href="http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&#038;item=7616508476">this listing</a> for the sale of search engine DigForIt, which contains numerous third party links and which also clearly violates eBay&#8217;s linking policy.</p>
<p>In this case, it seems clear that eBay does not want Rapleaf&#8217;s new reputation system encroaching on their territory. And by banning links to Rapleaf, they may have just given them the marketing push that the new startup needed.</p>
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		<title>Rapleaf is Now Live</title>
		<link>http://www.techcrunch.com/2006/05/07/rapleaf-is-now-live/</link>
		<comments>http://www.techcrunch.com/2006/05/07/rapleaf-is-now-live/#comments</comments>
		<pubDate>Sun, 07 May 2006 18:21:27 +0000</pubDate>
		<dc:creator>Michael Arrington</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Rapleaf]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2006/05/07/rapleaf-is-now-live/</guid>
		<description><![CDATA[Rapleaf&#8217;s open feedback system (more about it here) went live late Saturday night, and already has hundreds of users who&#8217;ve left thousands of feedback posts on others.
CEO Auren Hoffman promises the APIs for the core Rapleaf functions sometime this week, so expect to see Rapleaf mashups very soon. Users can pull their &#8220;reputation box&#8221; via [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.rapleaf.com"><img style="float: left" src='http://cache0.techcrunch.com/wp-content/rapleaflogo.gif'class="shot" alt="" /></a><a href="http://www.rapleaf.com">Rapleaf&#8217;s</a> open feedback system (<a href="http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/">more about it here</a>) went live late Saturday night, and <a href="http://rapleaf.blogspot.com/2006/05/were-live-and-stats.html">already</a> has hundreds of users who&#8217;ve left thousands of feedback posts on others.</p>
<p>CEO Auren Hoffman promises the APIs for the core Rapleaf functions sometime this week, so expect to see Rapleaf mashups very soon. Users can pull their &#8220;reputation box&#8221; via a code snippet and post it on a website. Mine is below.</p>
<p>My TechCrunch reputation score on <a href="http://www.rapleaf.com/profile/sRyxaC7M">Rapleaf is here</a>. <a href="http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/">As I said before</a>, I believe Rapleaf is going to be a winner if they can close the right business development deals.</p>
<p><a href="http://www.rapleaf.com/profile/view/sRyxaC7M"><img alt="TechCrunch's Rapleaf Score" border="0" src="http://www.rapleaf.com/image/sRyxaC7M.jpg" /></a></p>
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		<title>Rapleaf to Challenge Ebay Feedback</title>
		<link>http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/</link>
		<comments>http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/#comments</comments>
		<pubDate>Mon, 24 Apr 2006 07:20:23 +0000</pubDate>
		<dc:creator>Michael Arrington</dc:creator>
				<category><![CDATA[Company & Product Profiles]]></category>
		<category><![CDATA[Rapleaf]]></category>

		<guid isPermaLink="false">http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/</guid>
		<description><![CDATA[eBay&#8217;s feedback system is, arguably, their most valuable asset. It provides the grease necessary to make complete strangers comfortable enough to buy and sell from each other. But it&#8217;s a closed system &#8211; only eBay transactions can affect a user&#8217;s feedback score. And as much as eBay doesn&#8217;t like it, these users (and more) buy [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.rapleaf.com"><img style="float: left" src='http://cache0.techcrunch.com/wp-content/rapleaflogo.gif'class="shot" alt="" /></a>eBay&#8217;s feedback system is, arguably, their most valuable asset. It provides the grease necessary to make complete strangers comfortable enough to buy and sell from each other. But it&#8217;s a closed system &#8211; only eBay transactions can affect a user&#8217;s feedback score. And as much as eBay doesn&#8217;t like it, these users (and more) buy and sell stuff through services other than eBay all the time, online and offline. There is tremendous demand for third party services to incorporate eBay&#8217;s feedback system into their applications to make them more usable. But don&#8217;t expect to see eBay embrace mashups any time soon, or ever. </p>
<p>Last year I asked for an open version of eBay&#8217;s feedback system to be created (<a href="http://www.techcrunch.com/2005/11/21/companies-id-like-to-profile-but-dont-exist/">see no. 3 here</a>). I also suggested that <a href="http://www.techcrunch.com/2005/10/03/ikarma-has-potential-to-be-huge/">iKarma</a>, who&#8217;s in this space, make changes to their product to address this larger market. But until now, no one came at this problem head-on.</p>
<p>Enter <a href="http://www.rapleaf.com">Rapleaf</a>, a new San Francisco-based service created by Auren Hoffman and Manish Shah that is a fully open version of eBay&#8217;s feedback system. It&#8217;s in private beta, but will be <strong>launching to the public on May 7, 2006</strong>.</p>
<p>Rapleaf will allow anyone to leave feedback for anyone they&#8217;ve transacted with. Others can use this feedback to help them determine if they are doing business with someone who&#8217;d likely to engage in fraud. <strong>Rapleaf is eBay feedback for the rest of the web, and the offline world.</strong></p>
<p>There are three important things to understand about Rapleaf &#8211; the interface and basic feature set, fraud prevention and detection, and their API set and related policies.</p>
<h2>Interface and Features</h2>
<p><img src='http://cache0.techcrunch.com/wp-content/rapleaf4551.gif'  class=border alt='' /></p>
<p>Rapleaf allows any user to leave feedback for anyone (whether they are a user or not), based on a unique email address or phone number. Type that identifier into the search bar. If no results occur, you can be the first to leave feedback for that person. This can be someone you&#8217;ve bought or sold with, or just a friend that you want to endorse. Like eBay, a free-text area is included for comments in addition to a positive/neutral/negative rating.</p>
<p>A person&#8217;s feedback rating is a raw score, with a point added for a positive review and a point subtracted for a negative review (just like eBay). Non-transaction endorsements are calculated and shown separately. Various stats are calculated and displayed based on feedback ratings by others (see screen shot below).</p>
<h2>Fraud Prevention and Detection</h2>
<p>eBay knows when two people have transacted. That removes a lot of fraud issues (although a big issues on eBay has been users selling thousands of low priced items to jack up their feedback and then engaging in fraud with high ticket items). Rapleaf won&#8217;t have this luxury, and so they are focused on preventing and detecting fraud in their system.</p>
<p>First, any feedback left of a user can be challenged. At first this will be handled by Rapleaf employees. Later, they will probably use a third party to handle disputes.</p>
<p>Rapleaf will also employ human and machine based analysis of all feedback to look for patterns that suggest fraud, particularly in boosting a feedback rating. A user can probably get a an extra point or two every few months without being detected. But co-founder Auren Hoffman tells me he&#8217;s confident that they will be able to detect any large scale fraud attempts and shut the offending account(s) down.</p>
<p>He won&#8217;t disclose his trade secrets, of course, and so I have no way of telling if he&#8217;s right. But if they&#8217;ve nailed this issue, the biggest one facing them, then they&#8217;ll have gone a long way to achieving success.</p>
<h2>Open, Open, Open APIs</h2>
<p>Rapleaf will (on launch) deploy an API to allow third parties to access the key parts of the service. Account creation, review creation and feedback scores will all be accessible, and free, to third parties who choose to integrate. For non-eBay shopping sites, Rapleaf will be a competitive leveler. And if enough sites start to integrate with Rapleaf over time, the data will become even more relevant than eBay&#8217;s.</p>
<h2>Final Thoughts</h2>
<p>If Rapleaf succeeds in their plans, it will make the Internet a better place to do business. And Rapleaf won&#8217;t be limited to online transactions &#8211; there is no reason that transactions occuring offline can&#8217;t be measured by Rapleaf as well. The fact that an identifier can also be a phone number tells me that Rapleaf is already thinking this way.</p>
<p>Business development will be an important area for Rapleaf to nail. Their APIs will spur countless mashups without a direct business deal. But I also expect to see some big retailers, classified sites and shopping engines integrate with Rapleaf over time. That will require a good business development team to search out and close those deals.</p>
<p><strong><br />
Additional Screen Shots:</strong></p>
<p><img src='http://cache0.techcrunch.com/wp-content/rapleaf4553.gif'  class=border alt='' /></p>
<p><img src='http://cache0.techcrunch.com/wp-content/rapleaf4552.gif'  class=border alt='' /></p>
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