Hotmail
by Guest Author on October 18, 2009

The following is an excerpt from Adam L. Penenberg’s new book, Viral Loop: From Facebook To Twitter, How Today’s Smartest Businesses Grow Themselves.

Simply by designing your product the right way, you can build an insanely fast-growing business from scratch. No advertising or marketing budget, no need for a sales force, and venture capitalists will flock to throw money at you.

Many of the most successful Web 2.0 companies, including MySpace, YouTube, eBay, Flickr and rising stars like Twitter are prime examples of a “viral loop”—to use it, you have to spread it. The result: Never before has there been the potential to create wealth this fast, on this scale, and starting with so little.

In Viral Loop, Penenberg tells the fascinating story of the entrepreneurs who first harnessed the unprecedented potential of viral loops to create the successful online businesses—some worth billions of dollars—that we have all grown to rely on. The trick is that they created something people really want, so much so that their customers happily spread the word about their product for them.
One such business was Hotmail. After their 20th venture capitalist meeting, Sabeer Bhatia and Jack Smith, former hardware engineers at Apple who first came up with the idea for webmail, finally raised seed money from famed VC firm, Draper Fisher Jurvetson.

by Michael Arrington on July 9, 2009

Microsoft has upgraded its Quick Add feature in Hotmail, first announced earlier this year, with a number of features from their new Bing search engine.

We’re not talking about a small number of users who will be affected. Hotmail is still by far the largest web mail provider on the Internet, with 343 million monthly users according to Comscore. Second and third are Yahoo (285 million) and Gmail (146 million). A year ago Hotmail had just 273 million users, so it is still growing rapidly.

The new features let users search for and insert maps, movie listings and times, in addition to the restaurants, videos, images and business listings that were there before. And all of these have been upgraded with Bing functionality via the API.

Some of these quick adds are quite useful, particularly the maps and movie listings. For the masses that use Hotmail, it’s also a great way to introduce them to Bing.

Screen shots below:

by Robin Wauters on April 21, 2009

We’ll say it right off the bat: what the hell took Microsoft so long? Years after Yahoo and Google integrated web IM features into their free webmail services (Yahoo Messenger in Yahoo Mail and Gtalk in Gmail, respectively), Redmond is finally enabling users to log into their Hotmail accounts and converse with their contacts over instant messaging directly without the need to log on to Windows Live Messenger separately, or to even have the program installed altogether.

The new feature will be gradually rolled out, starting from today enabling subsets of users in Brazil, Canada, China, Germany, the Netherlands, Norway, and USA to send instant messages from the Windows Live Hotmail and People pages. The feature earlier rolled out to some users users in France, Italy, Japan, Mexico, Spain, and the UK.

by Erick Schonfeld on January 14, 2009

Google launched Gmail only four years ago, and it is now the fourth most popular e-mail service on the Web after Yahoo Mail, AOL Mail, and Windows Live Hotmail. In 2008, it saw some serious growth in the U.S. Google doesn’t break out the number of Gmail users, but comScore estimates unique monthly visitors. According to the latest stats, the number of people visiting Gmail grew 43 percent last year to 29.6 million. In contrast, the much more massive Yahoo Mail grew 11 percent to 91.9 million uniques. AOL Mail finished in second place for the year with 46.6 million uniques (plus another 7.2 million visitors to AIM Mail), while Hotmail actually declined 5 percent to 43.5 million.

How can Gmail keep growing at such a fast rate, when the other email services seem to be stagnating? Maybe it’s because Gmail is evolving at a faster rate.

by Jason Kincaid on January 13, 2009

It’s 2009. Storage is so cheap that Email providers like Yahoo are literally giving you as much space as you want. Yet we still have to deal with archaic policies that allow these Email providers to delete everything in our inboxes if, for whatever reason, we forget to login for a few months.

The time limits vary: Yahoo cuts you off at 4 months, Windows Live Hotmail at 60 days, and Gmail after a more lenient 9 months of inactivity (you can see a more comprehensive listing here). Most of them have some kind of grace period where your account enters a deactivated ‘hibernation’ state, but still retains its data. Some of them have these policies in print but rarely actually delete your account. But for others, once you cross the threshold, every Email message, photo, and file attachment is gone for good.

Hotmail expanding Kahuna Beta
69 Comments
by Michael Arrington on October 10, 2005

Microsoft’s new ajax Hotmail client, called Kahuna, is massively expanding its beta group today, to approximatley 200,000 users. Until today the beta was extremely difficult to get into, frustrating some hotmail users.

We’ve been beta testing Kahuna for a few weeks. It is a big improvement on the old Hotmail interface, using ajax to provide a much more Outlook-like email experience. Features include a three-pane view and drag and drop functionality to folders, etc.

We previously wrote about Kahuna on August 16, 2005 and August 24, 2005.

Kahuna (Hotmail Beta) – extreme marketing, new teasers
31 Comments
by Michael Arrington on August 24, 2005
Company: Kahuna (Hotmail Ajax Beta)
Status: in private beta
Location: Mountain View, CA
Previous Profile: August 16, 2005

Kahuna – Extreme Marketing

I am a little bit annoyed right now. Sometimes people get a little too cute. Microsoft’s Kahuna may be falling into that category.

I’m pretty excited about Kahuna because I love ajax and this is going to be one cool ajax application. It looks like (and should be) the new version of Hotmail will act very much like a desktop application. I like that. I want to try it out, and blog about it. And although I don’t always get an invitation to participate in a beta, I usually don’t have to waste a lot of time getting to an answer.

Kahuna is offering beta invites, but require you to read through team member blogs to find out the answers to questions. If you find the answer, you get another hint. Here’s a recent post by Imran Qureshi, the Kahuna Program Manager:

The mail team wants to invite a few more beta testers into the mail beta, but simply adding people is just too easy… so we put together a small treasure hunt:

One of our team members made a post about the origin of the product’s code name, locate his space for your next hint.

WTF? This is stupid. This is not time well spent. This does nothing to build a brand or make me a loyal user. It suceeds only in pissing me off. I’d much rather use this time either testing Kahuna (and most likely writing amazing things about it), or testing something else (there are lots of other profiles on my to-do list).

So, do you guys agree and consider it kind of lame to waste our time like this? Or am I wrong and this treasure hunt is an example of hip, cool, edgey and/or extreme marketing (marketing 2.0)?

I am now done with this particular gripe.

Kahuna Update

Back to Kahuna, Imran has posted additional screen shots and information on the service. He had a previous post where he stated 2 of his top 5 reasons for liking Kahuna.

Today he posted reasons 3 and 4 (leaving us in suspense for #5), along with a new screen shot of Kahuna (see to left):

3. Keyboard shortcuts to read mail
I’m sure the power users will love this. Use “[“ and “]” to navigate the message list and read your messages without using the mouse at all. Combine these with the preview pane and the delete key shortcut to delete messages and you can cruise through your inbox in no time flat. To read a message, click Enter to open a message in a larger view and click Esc to return to your message list. Also, “control [" and "control ]” will allow you to move between mail folders.

4. Change message encoding as you read
Do you get a lot of mails in a variety languages? If the mail itself does not specify the encoding Hotmail calculates the encoding by analyzing the message. You can choose the correct encoding if mail beta’s automatic choice was wrong so your messages look right regardless of the sending language or encoding.

It really does look like Kahuna will be user friendly and fast. Looking forward to future posts on this.

Profile – Kahuna (Hotmail beta)
11 Comments
by Michael Arrington on August 16, 2005
Company: Kahuna (Hotmail Ajax Beta)
Status: in private beta
Location: Mountain View, CA

Kahuna (the new hotmail with Ajax) hasn’t launched yet, but the Start.com team (profile) has been working on it seriously since May 2005 and it is now in private beta testing (updated).

From posts by the Kahuna team (see below) and various beta testers (and others watching the space), it looks like it as as signifcant an enhancement to Hotmail as Start is to the old MSN portal. It appears that they will be launching the service under the URL mail.start.com.

Key features include liberal use of ajax to eliminate screen refreshes, an “outlook�? approach to allow reading of emails without leaving the inbox, and a generally faster and cleaner user interface.

Details of the recent history of Kahuna can be found here.

From Imran Qureshi, Kahuna team member:

Top 5 reasons I love the mail beta… reasons 1 and 2

Mail beta is a brand new web mail experience focused on being faster, simpler and safer than existing web mail services (read more). The team focused on the basics of reading and sending mail. Mail beta is a work-in-progress and a large number of beta users are driving what it becomes (we can barely keep up with all their ideas…)

Here’s the first of some of my favorite things about reading mails in mail beta:

1. Fast, faster and faster still Mail beta is significantly faster, I mean by an order of magnitude:
a) The UI responds instantly to many actions and quickly to others
b) Very few context switches (where the whole page changes and your eyes have to rescan)
c) You need fewer clicks to do the everyday tasks
d) Cleaner look (including more “white space�?) so your eyes can relax and find stuff faster

2. Read mail without leaving your inbox using the Reading pane
The Reading pane allows you to read your mail without leaving your inbox. If you like the reading pane in Outlook now you have it in web mail. Other web mail services forces you to open each message and close it before reading the next message. If you have 10 messages to read, they will require 20 clicks, Kahuna: 10. (How’s that for your carpal tunnel?)

Want to see a wide email? Just double click the message and voila!

We’re looking forward to testing this out ourselves.

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