Gmail is furthering its offline strategy today with the announcement of the ability to include attachments in composed emails when offline. Google says this was one of the most requested features for Offline Gmail and starting today, you be able to attach files in offline mode the way you would in online Gmail.

You’ll be able to attach all types of files except inline images, which are images in the body of the email. When you have Offline Gmail enabled, Google says that mail now goes through the outbox when you’re online or offline, allowing Gmail to capture all attachments regardless of internet connections.

Earlier this year, Google rolled out a Google Gears version of Gmail, which detects when you are offline. It caches your e-mail so that you can read it, respond to it, search it, star it, or label it. When you are connected to the Internet again, it sends all the messages. Google also introduced an offline version of Calendar.

Offline access is a big part of Google’s strategy to chip away at Microsoft’s Outlook’s hold on business email. For promotional purposes, Google now wants Gmail users who are using Offline features to take pictures of themselves while accessing their email from an unusual place, such as a submarine, without internet access. Google will post the most interesting photos on the Gmail Blog. I guess a picture is worth a thousand words.

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Today, at our RealTime CrunchUp event in San Francisco, Buchheit and Threadsy founder Rob Goldman sat down for a chat with our own Steve Gillmor and Erick Schonfeld. The topic was: Can We Kill Email Already? All Aboard The Micro-Message Bus.

So can we kill email?

Well if Buchheit’s quote didn’t tip you off, the consensus was “no.” Though there are some interesting things coming out that are helping to expand our communication, we’re just not at the point now where we can live without email. And in fact, for many of these services like Twitter and Facebook, you still need email to be notified about new followers or new messages.

Threadsy (which launched at TechCrunch50 this year) is trying to help the transition away from email by integrating it with other services like Twitter, but even Goldman acknowledges that the email notification problem remains an issue because people keep relying on it. At one point, a question from the audience asked about Google Wave, another would be “email-killer,” and Schonfeld noted that he was having a hard time getting into it because he wasn’t getting notified via email when there is a new Wave message. So you can see the problem.

Speaking of Wave, when asked about his thoughts on it, Buchheit noted that he hadn’t actually tried it yet, while laughing. “The invite is sitting in my inbox.” This is significant because Buchheit was instrumental in creating Gmail for Google. But Buchheit doesn’t consider Google Wave as a replacement of email or even Twitter or Facebook. Both him and Goldman agreed that it seemed more of a collaboration tool. And both felt that despite some great technology it was still a few years away from having a polished experience.

When asked if there would be a mashup of social and private streams, such as email and Facebook with Twitter, Buchheit said that he felt rather than one thing killing off another that we would just keep layering on new things. Goldman noted that the next step for Threadsy is to provide better context about the messages you’re getting and who you are talking to. He also noted that being able to search across all your messages is key.

So, no. Email isn’t dead yet, but it may be changing.

[photo: (cc) Kenneth Yeung - www.thelettertwo.com]

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A new feature in Gmail Labs allows you to change your contacts’ circular chat status icons in Android logo status icons. But the key is that these icons only change for users who are currently online on their Android phones.

Google’s official stance on this is as follows:

These icons can help you decide whether to tailor your conversation to the type of device that your chat buddy is using. For example, when you know the guy on the other end is using his Android phone, you may decide to send shorter, more concise chat messages.

Of course, they don’t tailor these icons for any other type of phone, just Android. It seems if Google really wants to help with mobile chat experiences, they could also have BlackBerry icons, Pre icons, etc. I would bring up iPhone icons, but Apple would probably sue Google if they tried to use that — I wish I were kidding.

This is a fun little feature for Android users, and as I said, totally innocuous. But I do wonder what else Google has up its sleeve for cross promotion as they continue to move into new businesses. Remember, the Droid was already advertised on Google’s homepage, something they rarely do. And remember too what got Microsoft in trouble in the 90s: Bundling products with its dominant operating system.

Again, before everyone gets their panties in a bunch, this example clearly isn’t a big deal. But think forward a bit as the web becomes more and more of the dominant platform rather than the operating system. And Google controls that domain. And product creep is happening.

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Google tonight announced that it was drastically slashing prices while at the same time offering more storage pricing options for users of its services. Specifically, while Gmail users currently get about 7 gigabytes for free and Picasa users get about 1 gigabyte for free, both can now upgrade to 20 GB for just $5 a year. Previously, it cost $20 to get just 10 GB of additional service.

But what’s really pretty incredible is that Google has an option for you to buy up to 16 terabytes, yes, terabytes, of storage from them. As Google notes, that enough to store 8 million very high resolution photos. Considering that most consumers probably still have south of 500 gigabytes of storage in their home, that’s pretty massive.

Of course, you’ll pay for it: 16 TB will set you back $4,096 a year. But if you do something that requires you to store 16 TB of photos, you can probably afford that. And there are varying storage levels at different price points leading up to that. 8 TB is $2,048 a year, 4 TB is $1,024, and so forth.

These all represent significant price decreases from Google’s previous offerings, but it still would be cheaper to buy your own external drives. So why not do that? Well, Google offers the same levels of backup security that it ensures on all of its data currently. Plus, you won’t have to have dozens of drives sitting around. And since the data is all in the cloud, you’d be able to access it from anywhere, which Google highlights in its post.

But there’s something key to remember: Google is only officially offering this storage for use with Gmail and Picasa. It’s not a complete online backup/storage system, which is what Google Drive (or Gdrive) has long been rumored to be. Of course, there are programs and workarounds that will more or less let you use it for that purpose, but Google is not yet sanctioning the use of its storage as your official cloud drive.

Under Google’s system, 1 TB of storage will cost $256 a year and 400 GB is $100 a year. I don’t know about you, but if Apple offered something similar that would let me backup all my iTunes music and movies and allowed me to access them from anywhere, I would do it.

[photo: flickr/vsz]

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Former TechCrunch writer Ouriel Ohayon was one of the first to signal the bug on Twitter – with many of his followers echoing the phenomenon – and a quick search shows other users are seeing the same thing. Some are evidently fearing that their accounts were hacked or at least accessed by someone else.

According to this post, the error stems from a change Google made in how it treats the body of an e-mail through IMAP, although the company has yet to confirm this to us (or publicly).

The author of the post also offers a quick fix:

I then relaxed and searched on Twitter and it appears others were also impacted when Google modified how it handles IMAP GET MESSAGE BODY. Even mails on my iPhone were effected by this.

Anyway, thank you to our first user who pinged us so that we could correct this in real time. And for all of you IMAP Geeks around the world, set the PEEK mode to TRUE if you get an mail’s BODY from Gmail.

Update: The Next Web got a response from Google about the bug we first reported on – even though we did not despite contacting the company’s PR department well in time – and ran the following statement:

“Last night we pushed a code change in Gmail that negatively affected a small number of IMAP clients, causing unread email to appear as “read.” Only a handful of users experienced this, as most IMAP clients remained unaffected. We’ve since reverted the change and the problem has been resolved.”

(Gfail image from Tecnoblog)

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As the name implies, when you turn this feature on in Labs, Gmail will scan an email’s recipients to see if you are accidentally sending a message to someone you don’t want to be sending it to. Here’s a good example of when this will be useful: Michael Arrington often sends the TechCrunch writers emails about stories but sometimes he’ll include Mahalo founder Jason Calacanis in those emails when he means to include TechCrunch writer Jason Kincaid. Typing in “Jason” populates Calacanis first, and Mike usually doesn’t realize it until it’s too late.

While that’s never caused a major problem, you can imagine how it easily could, and undoubtedly has, for a lot of people. So now Gmail will look at your history of grouping people together in emails and make sure that you want to actually send it to all the recipients if there is some anomaly in that list. If there is, you will see it below the “To:” field, with a red “Did you mean” followed by the contact’s name that you may have meant to send the message to.

This is similar to Google’s “Suggest more recipients” Labs feature, and as such, they’re renaming that, “Don’t forget Bob.” I can’t quite tell if Google is trying to make a “The Bobs” joke from Office Space (which I am), or a What About Bob? joke. Either would be good, I suppose.

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The Wall Street Journal has a long article about this today, noting “The End of the Email Era.” But most of that article is spent focusing on how Twitter and Facebook, which is to say, status updates and the streams, are replacing our need for much of what email has provided in the past. Only very briefly do they mention Wave. And I think that overlooks something.

For many of us, email is simply not cutting it the way that it used to. It’s a sedentary beast in a fast-moving web. It uses old principles for management, and this is leading to overload. I think the key statement in the WSJ is this:

We all still use email, of course. But email was better suited to the way we used to use the Internet—logging off and on, checking our messages in bursts. Now, we are always connected, whether we are sitting at a desk or on a mobile phone.

That’s absolutely true. But that also implies that we want some sort of always-on communication connection. I don’t think that’s the case. I think we want the option to communicate in real-time at will, but also the ability to communicate at our leisure at times. I would consider this to be a desire for a “passive-agressive” method of communication. Perhaps it would be better stated as a “passive/active” method of communication, but passive-aggressive sounds better, so we’ll go with that.

I would consider email to be a passive form of communication. I don’t mean that you don’t respond to it, I mean that you don’t have to respond to it right away. Instant messaging is at the other end of the spectrum. If used correctly, it’s supposed to be an “aggressive” or “active” form of communication in which you respond immediately. Twitter is very passive because the use of it is such that people don’t even necessarily expect a response of any kind, even if they point a message at you. Facebook is a mixture of all of those things (more on that below).

Google Wave is attempting to be a passive-agressive form of communication. You can actively (aggressively) engage in threads in real-time, or you can sit back and let messages come to you at your leisure (passively). Having used the product for a few months now, and after using it quite a bit more actively with my friends these past few days, I really think that Wave is onto something with this method of communication. I would argue that Google Wave’s new message alert system needs to be somewhat reworked or re-imagined, but I do think the desire to blend passive and agressive methods of communicating is there.

We’ve been slowly building up to a system like this. Gmail has for a while offered users a nice blend of email and instant messaging on the same page. And while it is nice that there is also the option to archive all your chats for searching purposes later, there is no good way to say, see that you missed an IM if you have a computer with Gmail open at home while you’re away and checking it remotely. You also can’t check these easily via IMAP on your phone, and the like.

And while there is the option to reply to emails by chat if that person is online, there’s no real integration between the email message and the IM message, they exist as two totally separate things. It seems like we’re at the point now where that shouldn’t have be the case.

Others, like Yahoo Mail, are now trying to tack-on status updates and the stream to email services too. The result is a Frankenstein-like service.

Facebook is another interesting example in that, as I mentioned, it combines all of these elements: Email, IM, status updates, and a stream. But the connection between all of these things in that system is loose at best. From a unified communications standpoint, Facebook is really kind of a mess. There are whispers of changes, and I hope that’s true, but I’m not holding my breath for a service with 300 million users to do something new and drastic that will alienate a certain (probably large) percentage of its base.

That’s why Wave is interesting. It’s backed by a huge company, Google, but it’s not trying to shove this upon all of its Gmail users. Instead, they’re going to slowly roll this out and see how users end up using it. And maybe more importantly, they want to see how developers start using it.

And that’s really a key that a lot of early users are overlooking. Right now, when people hear “Google Wave,” everyone seems to want to place emphasis on the “Google” part of it. But the truth is that the grand goal of the team behind the project is to emphasize “Wave” as both a platform and a new communication standard.

Whether Google Wave succeeds is really irrelevant. More important is if the idea of Wave does. Again, the idea of passive-aggressive communication.

Wave, the Google web-based client, will only ever appeal to a certain number of users. Does anyone really think that Twitter would be where it is today if they only had twitter.com? No. Wave desktop apps, and mobile apps, internal company Waves, and public Waves; it’s the platform, not the product, that’s interesting. Or, more to the point, it’s the key communication idea behind it.

[photo: flickr/matheus sanchez]

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I loaded up Gmail this morning expecting to see the usual assault on my inbox, when something new caught my eye. Apparently, Google has started inserting favicons, the little icons that many browsers put next to a website’s URL or bookmark, next to messages.

So far, I’m only seeing it for emails from Netflix. As you can see below, their Gmail favicon matches their website favicon. Others are seeing it too, but again, only for Netflix right now.

The use of these icons is somewhat interesting because it definitely does draw your eye’s attention to these emails. If spammers figure out how to insert these, it could be a bad thing. But for sites like Netflix, it’s another fairly useful way to visually sort email. Anyone else seeing these for any other sites yet?

Also, yes, I realize that I’ve just revealed to the world that I rented Ghosts of Girlfriends Past. Don’t judge.

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No, Push support has not finally been added to Apple’s Mail app for the iPhone, that would be too easy and make too much sense. Instead, it appears that Google is once again working around Apple to provide customers with some functionality, this time by way of its Google Sync product.

Basically, to get it to work, you have to set up a Microsoft Exchange account on the iPhone using your Google account credentials. Read more about the process here. Previously, this option was available for some of the other Google apps like Calendar and Contacts, but now Gmail is supported, which is important, because it means that you will be instantly notified when a new message comes in.

This is a big deal to a lot of iPhone/Gmail users because with the iPhone’s built-in Gmail functionality, you can only manually pull messages from the servers. This means you have to wait longer to get your email depending on the time interval you set to check for new messages. Even though Apple offered Push support out of the box for Yahoo Mail, Gmail through the Mail app is still pull-only, for some unknown reason. Gmail push works fine on Android phones and the Palm Pre.

There have been several third-party apps that have come along to attempt to provide push support for your Gmail email. Gpush had one hell of a time getting accepted before it finally was, another, Boxcar 2.0, is still waiting.

The interesting side story to all of this is that Google is once again doing its own thing to bring a service to the iPhone. Apple would not allow a native Latitude application, so Google built a web app that would work with Safari on the iPhone. And, of course, we’re all still waiting to see what Google cooks up to get Google Voice funtionality on the iPhone, which Apple also won’t allow currently.

Google Sync works for all Google Apps accounts, and people with personal Gmail and Google Calendar accounts can also use it. Alongside push Gmail support for the iPhone and iPod touch, Google also launched it for Windows Mobile phones today.

Update: As several have noted, there is a downside to this method. The iPhone only supports one Exchange account, so if you happen to use one for something like work, you can’t also use it for your personal Google account.

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Launching its large beta today at TechCrunch50 as a free web app, Threadsy wants to take all of your online communication and shove it into a single service. All of the messages directed at you (email and Twitter @replies, for exmaple) will be put into a single stream of message, called the “inbound” column. Meanwhile, all of the activity streams that you simply follow (Twitter, Facebook, etc), will be put into a single activity stream, the “unbound” stream. The result is one service to rule them all.

The great thing about this is that you no longer have to sign into multiple accounts while remembering who is trying to communicate with you. Everyone also has a profile on Threadsy which shows all the social networks you reside on.

While the thought of putting all of your communication in one place is nice, quantity will obviously be an issue. But Threadsy is more than just communication aggregation, it also promises to provide deep context about the people you are communicating with, so you can filter and manage the stream. You can also filter by the type of service (for example, only seeing tweets or Facebook messages).

In terms of monetization, like a lot of other communication platforms, Threadsy will show contextual advertisements. But the service says that unlike something like Gmail, it won’t always show them, and instead will only do so when it could actually help the user.

Threadsy currently looks at over 40 social sites on the web to get this information. CEO Rob Goldman and VP of Engineering Udi Nir demoed the app today at the event.

Expert Panel Q&A (paraphrased)

The experts: Robert Scoble, Sean Parker, Dick Costolo, Reid Hoffman, Mike Schroepfer, Chamillionaire

RS: I think this is great for me. But are there enough people who will care about this? But I want it right now!

RG: That’s a great point, we followed FriendFeed closely, but we’re trying to pull all the information that’s required.

DC: This is the PIMP problem (personal information management). I like that this tackles that aspect of day to day problems.

RH: It’s a good communications platform but Google has tried this before. It’s a tough challenge.

SP: It’s beautifully built, but this is a huge challenge. But this looks very good and clean. I’m not a user of something like this, because this is more for power-users, and I don’t think all inboxes are created equal. A Facebook message is lighter than a regular email, and Twitter even less.

RS: How do you make money off the stream?

RG: We think current webmail misses the mark by focusing on low value ads across all message. We only want to focus on 2, 3, or 4 percent of your messages.

RS: What about hooking up with Tumblr or Posterous for curation?

RG: It’s exciting to see what people do with this.

MA: So FriendFeed is dead to your Robert, is this it?

RS: Maybe.

C: It definitely depends on how it feels when you try it out. I feel like I’m cheating on my MySpace, so I think this is brilliant. How safe is this though? Everyone could get everything if they got into your account.

Video:

Other Coverage:
TechCrunch50: The Better Social Network AppScout.
Threadsy: All Your Communications, All in One Place Technologizer.

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Truth be told, the Nintendo-like theme (called “High Score”, undoubtedly to prevent any trademark lawsuits), makes Gmail nearly impossible to read — at least at night, when the background is all black (below). But it’s awesome having a Mario-esque backdrop and Space Invader-like guys are your buddy chat indicators.

There are three other new themes as well (the first Gmail has launched since themes launched in November). They are: “Orcas Island”, “Turf”, and “Random”. The first two are rather ho-hum compared to High Score. The random one is kind of cool if you like change, which, as I just explained, I do.

This still isn’t quite as good as FriendFeed’s interactive Duck Hunt theme, but it’s close.

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When Gmail went down today, it caused more than a minor panic. People, like me, who use Gmail as their primary email couldn’t get much work done. There’s nothing like an outage to make you realize how much you rely on something.

So what happened exactly? Isn’t Gmail supposed to have multiple points of failure? Well yes, Gmail has thousands and thousands of overlapping mail servers which can pick up the slack if any one fails because the data is replicated and spread all around. But there are also request servers which do nothing but route the requests for email to whichever server (with the right emails on it) happens to be available.

It tuns out that Google took down some regular email servers for routine maintenance, and because of some recent changes, that overloaded the request servers. Google engineering VP Ben Treynor explains on the Gmail Blog:

At about 12:30 pm Pacific a few of the request routers became overloaded and in effect told the rest of the system “stop sending us traffic, we’re too slow!”. This transferred the load onto the remaining request routers, causing a few more of them to also become overloaded, and within minutes nearly all of the request routers were overloaded. As a result, people couldn’t access Gmail via the web interface because their requests couldn’t be routed to a Gmail server. IMAP/POP access and mail processing continued to work normally because these requests don’t use the same routers.

So much for redundancy.

Gmail, which recently passed AOL to become the third largest Web mail service in the U.S., is obviously having some growing pains. A few hours of downtime is not the end of the world, although it might seem like it at the time. It just better not make this a new habit.

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So, as the entire web seems to be talking about at the moment, Gmail is down. But what’s amazing is the volume of people talking about it. When I first noticed it being down, I did a Twitter search and just minutes later there were over 10,000 new results. A couple minutes later, there were over 20,000.

It took a few minutes for it to show up on Trending Topics, but now it’s there, but it was giving Twitter Search fits. For a while, if you clicked on “Gmail” in Trending Topics, you would have seen “No results for [blank]” returned. If you hit it again, it kept stacking the messages on top of one another (pictured below).

It looks like Twitter has resolved the issue, and made a strong comeback, but the influx of tweets continues to be amazing. This could be a good test for Twitter to see if it can stay up and everyone bitches about one of the most popular web services on the planet being down. And remember, this test comes before that new datacenter is in operation.

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We wrote this morning about Gmail suffering some turbulence, but it appears now that it has completely crashed and disappeared. Both Apps For Domain and the usual consumer Gmail service are down completely. Google seem to be going backwards on fixing the problem, this morning they sent out an alert saying:

September 1, 2009 8:18:00 AM PDT
Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

I use Apps For Domain for everything – my contacts, my email, my todo list, my chat, my documents and more recently, my phone. As soon as it went down, I noticed in less than a second. I am now completely stuck, after a few months of being impressed by how I was able to run my entire life on Google.

It is not just the frontend that is down, but also the backend IMAP and POP servers (Update: they are up, but slow). This is a huge fail for Google, considering how admired they are for all the technology they have built internally to scale out their applications.

Update: The Google App Status dashboard says that there is currently a ’service disruption’ with email.

Update: The outage immediately became a trending topic on Twitter, with thousands of tweets from users noticing and complaining about the outage. The outage that we reported this morning was not as widespread, but could point to a potential originating cause.

Update: Still down. I wonder if the paid Apps for Domain users, who have an SLA, are also down?

Update: New status message:

September 1, 2009 12:53:00 PM PDT
We're aware of a problem with Google Mail affecting a majority of users. The affected users are unable to access Google Mail. We will provide an update by September 1, 2009 1:53:00 PM PDT detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

They will be back in an hour (the engineers must have been out at lunch).

Update: Apparently IMAP/POP are up for some. Setting up IMAP …

Update: New message from the Google Twitter account:

We’re aware that people are having trouble accessing Gmail. We’re working on fixing it. Apologies for the inconvenience

Update: For those of you who use the web interface who want to also grab their email with IMAP or POP, instructions courtesy or Rajeev. Only works if you had IMAP/POP enabled before this downtime.

SMTP: smtp.google.com
(TLS, port 557, enable authentication)

IMAP: imap.gmail.com
(Enable SSL, port 993)

login: user@domain.com

Update: Downloading my mail now with IMAP. Slow, but sorta working.

Update (2:06PM PST): New update message. Still down, and now no ETA on being back up:

September 1, 2009 1:02:00 PM PDT
We are continuing to investigate this issue. We will provide an update by September 1, 2009 2:16:00 PM PDT detailing when we expect to resolve the problem.

Update: Google has posted to their blog:

We know many of you are having trouble accessing Gmail right now — we are too, and we definitely feel your pain. We don’t usually post about minor issues here (the Apps status dashboard and the Gmail Help Center are usually where this kind of information goes). Because this is impacting so many of you, we wanted to let you know we’re currently looking into the issue and hope to have more info to share here shortly. If you have IMAP or POP set up already, you should be able to access your mail that way in the meantime. We’re terribly sorry for the inconvenience and will get Gmail back up and running as soon as possible.

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I tried to log on to Gmail this morning and this is all I’ve been getting for the last hour or so. Anyone else seeing this?

Judging from the response on Twitter and a general search, it appears there are indeed some problems with Gmail throwing server errors (503 and 500) left and right, but it doesn’t seem to be as widespread as the February outage was (yet). But at least I’m not the only one noticing and the Google Apps Status dashboard also acknowledges the Google Mail service has been spotty for a while now.

Either way, if you rely on Gmail for work as much as I do, this is very annoying. I realize it’s a free service and all, but it’s troubling nonetheless. Gmail is one service that’s growing quickly but it’s very un-Google to run into scalability issues so I suspect it’s something else.

Hopefully they’ll acknowledge the problem on the support pages soon – which isn’t the case yet – and the undoubtedly ’small subset of users’ gets access again soon enough.

Update: it’s up for me after about two hours of downtime, but several users are still complaining about being blocked out.

Update 2: and it’s down again, both on desktop and from the iPhone.

Update 3: after nearly 8 hours of downtime for my account, Google acknowledges the problems.

“Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

So the ‘near future’ time frame is a guess and it might actually become the distant future?

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Gmail made a tweak last night that brings better contact management to the service. When you click the “To:” or “CC:” links in front of each address field, a box pops up with your contact list. (See example at right). It is a simple change, but it saves you from having to go to another page to find a contact.

Most of the time, Gmail users probably won’t use this feature because Gmail already gives you a list of auto-complete suggestions as you begin typing in a name into the “To:” field. These are based on people you’ve communicated with recently, and usually does the trick. But if you haven’t emailed someone for a long time, their name doesn’t pop up. It also doesn’t help if you can’t remember their name.

Anything that reduces the amount of steps it takes to complete an email is a plus in my book. However, this feature is a bit hidden. You have to click on the “To” or “CC” links to expose it, something many people might only do by mistake the first time (which is why I’m telling you).

The contact chooser also works for groups.

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Good thing Gmail is out of beta. It is now the third largest Web mail service in the U.S. In July, Gmail nudged past AOL Email with 37 million unique visitors compared to 36.4 million for AOL, according to comScore estimates. (Gmail is the orange line in the chart below). That puts Gmail within sight of the No. 2 player, Windows Live Hotmail, which has 47 million unique visitors. After that there is a wide gulf separating Yahoo Mail and its 106 million monthly unique visitors.

The last time checked on Gmail’s progress was at the beginning of the year, when it seemed like it would still take at least two years for it to catch up to its nearest rivals. But so far this year, Gmail’s unique visitors grew 25 percent, while AOL’s declined 22 percent. Thus, the two crossed paths in July. (Hotmail grew only 8 percent during the same period, while Yahoo Mail increased unique visitors by a healthy 16 percent).

If Google wants Gmail to pass Hotmail quickly and gain the No. 2 spot, my suggestion is to keep pumping in new enhancements through Gmail Labs and to speed up the pace at which mail storage increases. Not that I am a typical user, but I am already at 97 percent of my allotted 7,358 megabytes. One of the primary lures of Gmail has always been its seemingly endless and ever-expanding storage limits. Please don’t make me pay for more storage.

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It’s an extension of something called the “finger protocol” that was used in the earlier days of the web to identify people by their email addresses. As the web expanded, the finger protocol faded out, but the idea of needing a unified way to identify yourself has not. That’s why you keep hearing about OpenID and the like all the time.

But those standards, while open, have failed to latch on in a meaningful way with the public at large. One of the holdups is that you have to set up a website or service you use to be your OpenID. It’s relatively easy to do, and you may already have one ready to go, but just not realize it. But it’s still kind of tricky to explain to a regular web user — wait, you login with your website?

But something everyone on the web knows is their email address. And they’re conditioned by services like Google and Facebook to use it as their identifier. The problem with it has been that it’s just a string of text, nothing more. You cannot attach information to it to let others know a bit more about you — something vital for true identification. Then idea behind WebFinger is that you should be able to attach any information you choose to your email address.

The excitement today is that a group of Googlers have apparently finally not only gotten Google’s support to pursue the project, but that they have started working the technical details. As Googler Brad Fitpatrick writes today:

In other words, we’ve eliminated both technical & political hurdles. We can now work on this spec, implement, push, try, rinse, repeat…. until we’re all reasonable happy.

Googler Brett Slatkin (incidentally, Fitzpatrick’s partner in making PubSubHubbub) explains to us that while it hasn’t been turned on yet, and that there’s still a lot of work to do on the spec, the idea is to go into testing mode soon. Fitzpatrick notes that there will be a small experiment going on internally with some Googlers’ Gmail accounts.

Without knowing much about the technical details behind it, the core idea behind WebFinger immediately strikes me as a good one. It’s taking something everyone knows on the web (your email address) and making it immensely more valuable as a way to identify yourself and information about you. Exactly what kind of information? Here are some of the ideas from the WebFinger Google Code page:

• public profile data
• pointer to identity provider (e.g. OpenID server)
• a public key
• other services used by that email address (e.g. Flickr, Picasa, Smugmug, Twitter, Facebook, and usernames for each)
• a URL to an avatar
• profile data (nickname, full name, etc)
• whether the email address is also a JID, or explicitly declare that it’s NOT an email, and ONLY a JID, or any combination to disambiguate all the addresses that look like something@somewhere.com
• or even a public declaration that the email address doesn’t have public metadata, but has a pointer to an endpoint that, provided authentication, will tell you some protected metadata, depending on who you authenticate as.

This is definitely something to watch for in the coming months.

[photo: flickr/chris owens]

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Tonight, Google has just released a small new feature in Gmail Labs so that users can optimize their email service for viewing on netbooks. It’s a small, but noteworthy setting as netbooks have become popular, yet most still run sites just as full-sized laptops would. Gmail’s engineers apparently had a problem with that, so they launched the new “Remove Labels from Subjects” feature.

Basically, this does exactly what it says, removes the labels that are normally in front of subject lines in Gmail. The idea is that this will save a lot of screen real estate, especially on netbooks.

While a lot has been said recently about the growing differences between Apple and Google, this attitude towards the netbook is as good of an example as any. While Apple has said time and time again that it isn’t interested in the netbook space (at least as it’s currently comprised), Google is clearly thinking about it a lot.

Google also notes that using its Chrome browser in full screen mode is a good solution for netbooks. That is, of course, until Chrome OS is released.

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For your reference: PDFs (Portable Document Format) can be encrypted so that a password is needed to view or edit its content, and they can also contain embedded DRM restrictions that provide further controls that limit copying, editing or printing.

Turns out the “View in HTML” feature in Gmail can display an HTML version of the encrypted file, stripping out the restrictions. Part of the layout might be lost in the process, but the text can easily be extracted with a simple copy/paste command. In case the original PDF file had printing restrictions, those are stripped as well.

I searched a bit for similar reports and found this article, dated April 2006, which was one of the first to discover the trick. The same blog later updated readers on the situation, stating Google crippled the security circumvention so that DRMed PDF files could no longer be opened in HTML mode, but a quick test with a secured file just worked fine right here and now. (Update: apparently, it doesn’t always work)

I don’t know about you, but this’ll save me some trouble next time someone sends me an encrypted Adobe PDF file that I’d like to copy or edit. Unless it’s illegal, in which case this post doesn’t exist.

(Via @Toon)

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If the previous paragraph confused you, here’s an explanation: Many people like to use Gmail’s web interface for their Email but don’t have the option of using Google Apps on their mail server, especially when it’s for their work account. Fortunately there’s a work around to this: simply have your work Email account auto-forward all incoming messages to your Gmail account. The option even allows you to send messages and make them look like they’re coming from your work account, rather than you Gmail account, but with one caveat: rather than actually send these messages from your work address, Google includes a message that says the message was sent “On Behalf Of” your address, while still showing the name of the Gmail account it was actually sent from.

It’s true that most people never noticed this (in fact many mail clients don’t show the “On Behalf Of” at all under default settings), and even if they did see it they probably didn’t care in the slightest. But it’s still been a source of annoyance for many of us.

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Here’s why this matters: Right off the bat, MySpace Mail with a sexy new interface is a major player in the e-mail space based on sheer size alone. With nearly 130 million global users, it will enter the field as the 4th largest email provider in the world, and 2nd largest in the U.S. (see chart). And it’s being built on top of the MySpace Messaging service that plenty of people are already using a lot — it accounts for some 20% of MySpace’s site traffic, we’re told.

Here’s what else is nice: Because MySpace has had so-called vanity URLs since its inception (unlike Facebook, which just rolled out the feature), you can use those as your email address with the new MySpace Mail. So for a page that resides at myspace.com/techcrunch, the email would be techcrunch@myspace.com, for example. And, if you don’t like the vanity URL you currently have, MySpace is giving you the opportunity to change it to something else (assuming it’s available). This would also change your vanity URL for your profile.

So what’s different in this new version? Well, besides the obvious upgrades to the overall look, there’s a new Mail Activity Stream. This basically gives users a real-time view of what people you are having a conversation with, are doing on the site. The new MySpace Mail also allows you to embed photos in one step, and send music and video as attachments.

And like Yahoo Mail, MySpace Mail comes with an unlimited amount of storage space. Contrast that with Google’s popular Gmail, which limits to just over 7 GB (though it is consistently growing).

We’ve talked about MySpace using Gears to do cool things with its messaging service in the past, and this new MySpace Mail will also utilize it to allow for power searching of mail.

So the big question is, how does it compare to what Facebook is offering? Well, as we’ve written before, Facebook mail has a lot of issues. Here’s how they stack up on some features (along with the other big guys):

As we said, this new MySpace Mail will begin rolling out today in beta, and it will continue to reach users across the globe over the next few weeks. When you first see it on your account, you’ll be greeting by a walk-through screen (pictured above) to set it up for the first time. This is where you’ll be able to choose which address you wish to use.

Here’s the core functionality:

• New Mail center provides a snapshot of all your mail activities including messages, sent messages, requests, and notifications
• Send and receive messages from inside or outside the MySpace network
• Unlimited file storage
• One click to embed photos directly from your profile or desktop
• Send and receive file attachments including music and video
• Search within Mail using our Google Gears implementation
• Check out friends’ activities in real time via the new Mail Activity Stream module
• Address book that automatically saves your contacts

In terms of privacy, here’s what MySpace is saying about the product:

MySpace Mail is safe and reliable. MySpace has always taken a holistic approach to privacy and Mail is no exception. MySpace Mail empowers users to be as open or as private as they choose. Just like traditional mail, users can choose to receive messages from anyone whether they are in the MySpace network or not, while enhanced privacy features enable users to receive mail from only their MySpace ‘friends.’ Leading anti-spam technology and virus scanning ensure a safe, spam-free mail experience.

And here are a ton of screenshots:

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Google is finally figuring out that short links are just easier to deal with, especially on a mobile phone. No, it is not rolling out its own URL shortening service just yet (bit.ly, stand down). But today it is introducing what it calls “smart links” to the mobile version of Gmail.

When it recognizes a super-long link like the one for Google Maps shown above right, it will shorten it to the underlying name thing being linked to. In this case, it is an address (below right)

Basically, it translates the URL into English. Gmail’s smart links also work for direction destinations on Google Maps, and the names of YouTube videos and Google Sites pages. It is starting with Google-owned properties, where it knows the underlying names. But it doesn’t need to be limited to those.

It seems like a good idea and one which could be expanded to other links across the Web, including news headlines, image titles, Tweets, and countless other things. I kind of wish I could enable this feature in regular Gmail as well.

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When it comes to email, less is more. So I applaud Gmail’s efforts to try to reduce all the unwanted emails in my inbox. Its latest attempt to make it easier to unsubscribe from unwanted email newsletters is well-intentioned, but falls flat on its face in its current form. When you report a newsletter as spam, you may now see the notification box above asking you if you want to automagically unsubscribe as well. You would click “Unsubscribe and report as spam” and Gmail will unsubscribe for you.

Sounds too good to be true, right? Well, that is because it is. First of all, it only works for messages which include a “List-Unsusbcribe” header in the email with an accompanying “mailto” URL. No self-respecting spammer would include those. But wait, it gets worse. The feature is purposely not activated for known spammers. Brad Taylor, writes on the Gmail Blog:

This only works for some senders right now. We’re actively encouraging senders to support auto-unsubscribe — we think 100% should. We won’t provide the unsubscribe option on messages from spammers: we can’t trust that they’ll actually unsubscribe you, and they might even send you more spam. So you’ll only see the unsubscribe option for senders that we’re pretty sure are not spammers and will actually honor your unsubscribe request. We’re being pretty conservative about which senders to trust in the beginning; over time, we hope to offer the ability to unsubscribe from more email.

Just to repeat that: the unsubscribe-from-spam-newsletters feature does not work for known spam. Okay, I guess that makes sense. It’s a losing battle, and spammers will obviously not cooperate. But why then combine this feature with the report-spam button in the first place?

The Gmail team should separate the two functions. It should just make an unsubscribe button appear on email newsletters which contain the correct header information. I get annoyed at all the email newsletters that come into my inbox, but they are not all spam. Some of them I even subscribed to myself in moments of weakness, although most of them I have no idea how they start appearing in my inbox. But even for the unwanted ones, I realize it is not necessarily the publisher of those email newsletters who signed me up. And not all of them deserve being labeled as spam. I just want an easy way to unsubscribe.

Can you give that to me, Gmail?

Update I heard back from Google. They say a regular “unsubscribe” option already exists. It’s really hidden. You need to click on “show details” at the top of the email, and then there should be an unsubscribe option for those email newsletters with the proper header information. It would be much better if they just made it a big, glowing “unsubscribe” button that appears when available.

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After reading our post, Developer Harry Finocchiaro created a simple application called “Gmailpush” and uploaded it to Google Code for all to use. What is does is checks your Gmail account for new messages and then sends you a text message alert when a new one comes in. Is this ideal? No. But depending on how fast it works (I haven’t tried it out yet), it is a potential workaround for those who really want push Gmail on the iPhone.

But there are a couple of downsides to this. First: The program is Windows-only right now. Second: You’re probably going to want to have unlimited text messages on your plan, or this could get very expensive, very quick. In fact, that was part of the reason why Finocchiaro made the app, “The thought process was that since I’m being charged an insane amount of money for unlimited text messages, I might as well take advantage of it. That being said, SMS messages are push notifications if used correctly.”

It’s fairly pathetic that a workaround for a workaround has to be instituted just to get push Gmail on the iPhone. After all, it is on iPhone competitors like the Palm Pre. I don’t know why Apple and Google won’t just get together and offer it natively. At the very least, Apple could accept GPush and let others in on the fun.

There are other workarounds, such as piping Gmail through Exchange or MobileMe, but those have limits, and not everyone can do that.

As I said, I haven’t tried this out yet (since it’s Windows-only), but feel free to give it a shot.

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