Brian Solis
by Brian Solis on November 17, 2009

San Francisco-based Klout is no stranger to measuring influence on the Social Web. The company launched at SXSW Interactive 2009 to help Twitter users discover the voices that the world listens to (on Twitter anyway). Essentially, Klout measures influence at the topical level, sorting individuals who demonstrate the ability to drive action within respective social graphs when discussing particular subjects.

Today, Klout is announcing its most significant release to date. In addition to measuring authority on Twitter, the company is releasing a new, intelligent Twitter List engine that identifies and ranks the top 25 influencers for any topic of interest and produces a new, qualified, and ranked list as a result.

by Brian Solis on November 1, 2009

Facebook is much more than a social network. Twitter is much more than an information network or serendipity engine. Each represent a dashboard for your attention, a foundation for conversations and collaboration, and a matrix for your social graph and contextual relationships. In other words, Facebook and Twitter essentially represent the entrée to the future of the social Web as each strive to host, what Facebook founder Mark Zuckerberg, and others, refer to as our personal social operating system (OS).

What Windows is to PCs and OS X is to Macs, Facebook and Twitter are to our social architecture and enterprise. Certainly there’s a David and Goliath element here depending on which company you immediately view as Microsoft or Apple. However, Mac and Windows are simply operating systems, not networks per se, and that’s where the metaphor of an OS breaks down. Either way, there is the perception that there is a competition between Facebook and Twitter for your attention and your network.

by Brian Solis on October 5, 2009

Today, the Federal Trade Commission made good on its threat promise to change the way it regulates endorsements from bloggers by releasing its final revisions to the guidance it gives advertisers on how to keep their endorsement and testimonial ads in line with the FTC Act. Last May, we reviewed the proposed FTC guidelines that will now change the disclosure rules around paid endorsements and testimonials, and thus how brands use online endorsements in their marketing, advertising, and communications programs.

This amendment marks the first time in 29 years since The Guides were last updated in 1980.

As a result of the evolving level of influence inherent in the social Web, and web in general, the notice incorporates several amendments to the FTC’s Guides Concerning the Use of Endorsements and Testimonials in advertising and blogging, which address endorsements by consumers, experts, organizations, and celebrities, as well as the disclosure of important connections between advertisers and endorsers. Fines for violating the new rule will run up to $11,000 per incident.

by Brian Solis on July 25, 2009

In light of the FTC’s recent scrutiny of Social Media practices and the activity that connects brands to influencers and ultimately consumers, we will soon see guidelines and corresponding penalties to serve as governance for future engagement.

In the realm of sponsored posts or tweets, the FTC simply cannot delineate the differences between earned and paid postings and therefore assumes that most consumers are equally oblivious.

With Izea’s impending announcement of a new pay-per-tweet network, combined with existing ad networks and services such as TweetROI, Twittad, and Magpie, the FTC will be forced to pay attention to the paid endorsements in one of Social Media’s most promising and also elusive networks.

As you could possibly imagine, the reality of mass-sponsored tweets will raise a Tweetstorm that will immediately trigger a blogstorm, which will ultimately escalate into a full-blown Category 5 media hurricane. But the reality is, whether you agree with them or not, sponsored conversations and paid tweets are already here. The question is how to use them correctly and responsibly.

by Brian Solis on July 11, 2009

In the world of business, social media, led by Twitter, is forcing companies to augment the offshoring of reactive customer service with the nearshoring of proactive customer engagement. The conversations that power social media are sparking a sense of urgency to identify influential voices and talk to customers in a place and time of their choosing (generally, in public and online).

For example, on Friday at during a panel at the CrunchUp on Real Time Business, Porter Gale, vice president of marketing for Virgin America, made it clear that Virgin America understands the promise, prospect, and value of listening and responding to the social stream.

by Brian Solis on June 17, 2009

This past weekend the Twitterverse spoke-out in exasperation and opposition against traditional media networks (CNN specifically) and the absence of instantaneous coverage of the Iranian election and the resulting fallout. “We the people” wanted real-time information regarding the violent protests that erupted on the streets of Iran and the stories probing potential foul play in the results. We took to Twitter to express discontent and to also uncover the real story as it was unfolding live through citizen journalism.

The world was watching . . . and it did so on Twitter, not on CNN or any other news network.

At the 140 Characters Conference (#140conf) in New York, Robert Scoble hosted a fervent discussion with social-media-savvy traditional news personalities to explore how Twitter was transforming the process of news gathering and lead sourcing. Joining Scoble was Ann Curry (@AnnCurry)—News Anchor on NBC’s Today Show and host of Dateline NBC, Rick Sanchez (@ricksanchezcnn)—host of the 3PM weekday edition of CNN Newsroom, Ryan Osborn (@todayshow)—producer, NBC Today Show, and Clayton Morris (@claytonmorris)—anchor, Fox News.

In the case of Iran’s election, Twitter once again served as the lifeline to news and information for a monumental and historical event. Conference organizer Jeff Pulver calls this the era of “now” media, fueled by new and social media and the people who power Twitter and other popular networks. The pursuit of “now” is conditioning us to expect information as it happens, whether it’s accurate or developing.

by Brian Solis on May 24, 2009

In the eyes of imaginative and opportunistic advertisers and marketers, bloggers and online influencers are the new celebrities and athletes. Brands are showering them with endorsement deals rich with products, cash, trips, exclusive access to information, and VIP treatment each and every day, creating a new genre of star spokespersons.

Many expert and lifestyle “citizen” bloggers and online weblebrities are creating communities around their personas as they freely and actively share personal and identifiable experiences online, in social networks and also in the real world. Those who can successfully connect their stories to others in and around their peer groups earn trust, visibility and authority – limited only by ambition and ingenuity. They’re rewarded for their presence and ability to point their followers in strategic directions.

These new brand ambassadors are almost the perfect instruments for surreptitiously sparking and cultivating a groundswell of desire within desired target markets.

Consumers look to experts and trusted peers for guidance and insight when making decisions.

But who’s to say that the information they’re receiving from their trusted sources is indeed truthful and honest? Many of these followers are blind to the fact that some of these authorities are actually directly or indirectly compensated for their opinions and insights.

by Brian Solis on May 3, 2009

Last year, I covered the landmark SEC decision to recognize corporate blogs and potentially other forms of Social Media as a recognized form of meeting public disclosure requirements under Regulation FD (Fair Disclosure) – in some cases. It was a significant validation of a widely recognized medium for sharing information between publicly-traded companies and stakeholders. Jonathan Schwartz, CEO of Sun, among many others, successfully lobbied over the years for official recognition of blogs and the SEC finally took notice.

In reality, social media is reshaping disclosure and the practice of investor relations. As the social web begets a human voice and genuine transparency, it also raises the risks of meeting and maintaining legal compliance. It’s true, the SEC has recently modified its stance on blogs, but as new social tools continue to innovate and gain traction, a gap may be widening between the ability for companies as well as the SEC to keep pace with a rapidly evolving landscape of social networks and the means to meet investor demand and simply keep up with all of the emerging opportunities for engagement and communication.

by Brian Solis on April 11, 2009

Recently, I enjoyed a refreshing and invigorating dinner with Walt Mossberg. While we casually discussed our most current endeavors and experiences, the discussion shifted to deep conversation about the future of journalism in the era of socialized media with one simple question, “are newspapers worth saving?”

Walt thought for no more than two seconds and assertively replied, “It’s the wrong question to ask. The real question we should ask is if whether or not we can save good journalism.” He continued, “Think about it. Of the hundreds, thousands, of newspapers around the country, there are really only a few that matter. Good journalism and journalists, on the other hand, are worth saving.”

Indeed. Perhaps good journalists, intuitive and ambitious journalists, might figure out how to survive this Darwinian state of media evolution on their own.Whether it’s newspapers, television shows, or online mediums and networks, the shift is in consumption behavior, quality, relevance, and personality, not the production or distribution of content per se.

Journalists must tap the Statusphere in order to earn awareness for their work and more importantly, build relationships with those who share affinities for the topics they cover. While traditional media models lived and breathed through the sharing of content directly to the existing readership, new media will thrive from those individuals who reach people where they interact and hand-deliver relevant information directly to them.

News Feeds and Timelines serve as our centralized attention dashboard and determine what we read, what we say, and who responds simply by the information that continually flows through it. We’re engaged at the point and place of introduction and bound by context and time. Noticeable content sparks curiosity and dictates our next move and subsequently the next moves and reactions of friends and friends of friends (FoFs).

by Brian Solis on March 10, 2009

Depending on which numbers you source or believe, all reports agree that the blogosphere continues to expand globally.

As the leading blog directory and search engine, Technorati maintains a coveted Authority Index which is considered amongst bloggers as the benchmark for measuring their rank and selling their position within the blogosphere. (At least until recently). Authority in the index is defined as the number of blogs linking to a website within the last six months. The higher the number, the greater the level of Authority a blog earns.

However, a disruptive trend is already at play. While blogs are increasing in quantity, their authority–as currently measured by Technorati–is collectively losing influence.

It goes back to the definition of authority. Links from blogs are no longer the only measurable game in town. Potentially valuable linkbacks are increasingly shared in micro communities and social networks such as Twitter, Facebook, and FriendFeed and they are detouring attention and time away from formal blog responses.

by Brian Solis on December 21, 2008

It’s official. We’re in a recession. Recessions naturally inject fear and panic, which is only heightened by every discussion of market losses, layoffs, bailouts, and somber predictions. We’re only human after all; of course everything affects us personally and emotionally.

Fear is not a catalyst for productivity however.

With valuable advice pouring in from concerned and sympathetic entrepreneurs and proven leaders, businesses are indeed responding quickly to make decisions that equate to a secure and prosperous future—hopefully.

This constructive advice has helped businesses focus and weigh difficult decisions sooner than they might have without it.

However, over time, productive guidance has mutated into a glut of negative forecasts and grim predictions that pillage precious and vital airtime from contributing to the resolution of our financial predicament. Simply said, fear, and the dissemination of distress, slowly erodes hope, vision, and ambition, ultimately killing businesses instead of guiding them.

by Brian Solis on November 15, 2008

Where there’s victory, there’s also opportunity…

This Presidential election was profound in its results. Obama won both the Electoral College vote 364 to 163 and the popular vote 53% to 46% with roughly 120,000,000 votes cast. This election was the first in 50 years, in which there was no incumbent President or Vice President from either party competing for the Presidential nomination. Close to 65% of the American population voted in this election, its highest turnout since the election of 1908.

But let’s examine the election another way, one that may bring to life a different picture of how Obama earned his place in history. His campaign both redrew political lines and also forever changed the way candidates reach out to constituents.

Online tools such as Facebook, MySpace, and Twitter contributed to the netting of record-breaking campaign funding and the staggering galvanization of a younger generation of first-time voters who truly made an impact and a difference. The Obama campaign, for example, outspent McCain nearly three-to-one, which was a testament to the capabilities of technology and the corresponding impact of sociology let loose on the Web. The Obama campaign leveraged multiple technology platforms and social immersion strategies to engage constituents directly, raising an astounding $660 million in campaign contributions.

If you compare the other social networks and communities from FriendFeed to MySpace to Flickr, the stats are asymmetrical in Obama’s partiality.

Many of these two-way tools however, were simply used as broadcast mechanisms to send updates, solicit contributions, provide updates, and to also rally and unite supporters, albeit successfully.

by Brian Solis on October 11, 2008

We are witnessing either an epic financial meltdown or a long overdue resetting of existing business practices and the hollow markets they create. Or, perhaps we’re experiencing both of these phenomena. Either way, it has the nation gripped with fear, uncertainty, and an unsettling eruption of questionable advice confusing everyone, everywhere.

While the floor is crumbling for many industries much in the same way it did for Silicon Valley during the dotbomb years, the sky isn’t necessarily falling on the startup industry – at least not for those with marketable technology or products, dedicated and capable teams, an executable business plan, and access to the resources necessary to help it reach users and customers.

For those startups that are building and marketing something of value for consumers or businesses, there is much work to do. While there is always a need to attract mainstream users, this isn’t the time to stretch or over-commit resources to hit everyone all at once. Branding is an expensive proposition, one that requires time, capital, diligence, dedicated teams, enthusiastic customers, and patience. As counter intuitive as it may seem, this is exactly the right time to market into the echo chamber to earn the support of influentials who will create significant, concentrated brand visibility and momentum to carry you forward.

Your business can grow with the groundswell and doesn’t necessarily require the instant adoption by the masses in order to succeed in the short term.

by Brian Solis on September 6, 2008

Editor’s Note: This post represents the professional advice of Brian Solis who is not formally affiliated with TechCrunch50. If you are a participating TC50 company, resident TechCrunch PR expert Sarah Ross is available to share and review the public relations guidelines with you. It is important to work directly with Sarah to ensure you are in compliance with these guidelines to maximize your PR opportunity while also avoiding disqualification.


How do you launch a startup at a big tech conference without getting lost in the crowd? With TechCrunch50, Demo and several other major tech conferences around the corner, this question is on the minds of more than one entrepreneur. How do you create visibility for your startup, and do you need PR to do it, or just a great demo?

The coming days and weeks will be filled by some of the industry’s most anticipated, attended and watched conferences. They’re all competing for mind share and they are attracting influential attendees and spectators who will report their experiences and observations far and wide. In the next two to three weeks, over 150-200 companies will vie for attention and precious blog and media real estate.

Your story, as wonderful as it is, will need help rising above the flurry of news that will jockey to reach the ears and eyes of bloggers, press, customers, investors, and partners.

SEC To Recognize Corporate Blogs as Public Disclosure. Can We Now Kill the Press Release?
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by Brian Solis on July 31, 2008

For several years, Sun CEO, Jonathan Schwartz has lobbied the SEC to allow disclosure of financial information through corporate blogs. In a landmark announcement, it seems that Mr. Schwartz may indeed get his wish, and with it, a historical decision that could break the age-old shackles that bound businesses to traditional media and distribution channels in order to satisfy full disclosure.

In a speech yesterday, SEC special counsel Kim McManus outlined new guidance the SEC is about to give companies on when they can use their Websites, including blogs, to disclose material information. What this means is that we can now finally kill the press release, at least in its current form (more on that below).

The IR Web Report explains, “UNDER certain circumstances, companies can rely on their websites and blogs to meet the public disclosure requirements under Regulation FD (Fair Disclosure), according to new guidance unanimously approved by the US Securities and Exchange Commission today.”

Chairman Christopher Cox opened up the discussion by recognizing that the Web has matured providing a big step forward for investors, “Ongoing technological advances in electronic communications have increased both the market’s and investors’ demand for more timely company disclosure and the ability for companies to capture, process and disseminate this information to market participants.”

The SEC outlines boundaries for sharing information as well as holding companies and their employees liable for the information that they post on blogs and discussion forums.

Regulation FD and Social Media

The SEC is taking the right steps to embrace the new tools and services that reach people in addition to wire services. With the recognition of blogs as a viable form of disclosure, under certain circumstances of course, the SEC is officially recognizing Social Media and in a sense, socializing the rules associated with Reg FD.

Perhaps, the most significant change stemming from the new SEC guidance is that Web-based disclosure does not have to appear in a format comparable to paper-based information, unless the Commission’s rules explicitly require it.

This is music to my ears as it finally opens the door for the Social Media Release.

For a few years, Todd Defren, Chris Heuer, and I have not only defended and charted the opportunity for Social Media Releases (SMRs), but also fielded emotionally-charged questions from the financial and IR communities asking about whether or not an SMR would ever meet disclosure requirements for Reg FD, and without it, what good would it ever be…

While there have been many discussions and debates to whether a Social Media Release should cross the wire and if so, what format and design it should resemble, my belief is that SMRs should always reside on dedicated blog platforms (WordPress, MoveableType) as part of a Social Media Newsroom. And, Social Media Releases should only complement a traditional press release and disclosure activity and not replace it.

Originally introduced by Todd Defren in response to Tom Foremski’s call for the death of press releases, the SMR represents a new socially-rooted format that complements traditional and SEO press releases by combining news facts and social assets in one, easy to digest, and repurpose, tool.

Giving everyone what they need and how they need it, requires a different approach. Almost every press release issued today is done so without video or audio, and many still do not include links to additional information or supporting content.

While these multimedia pieces are underlying components of SMRs, there’s more to the presentation than multimedia content. The value of aggregating Social Media in one digital release connects information and content across social networks with the people looking for it, as well as the conversations that bind them together.

Picture a blog post that announced corporate data (not unlike a standard financial press release) but now, along with a custom video hosted from YouTube, supporting graphs and exec images funneled from flickr, pre-recorded audio podcasts/conferences piped in from iTunes, packaged market data sourced from Docstoc, related company and landscape stories and public commentary linked from Delicious. Content can also push to micromedia services such as Twitter, Identi.ca and FriendFeed to contribute to the company’s brandstream. In a sense, the Social Media Release, hosted as an elegant and media rich blog post, acts as an aggregated hub for these disparate brand beacons, and at the same time, each piece is findable and sharable within each social network and they all point back to the Social Media Release.

Also, the SMR can feature tags and outbound links to increase exposure in social networks and blog-specific search engines.

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PR Secrets for Startups
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by Brian Solis on May 25, 2008

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Editor’s Note: At a time when anyone can broadcast their opinions about your startup to the world, public relations requires a new level of engagement on the part of companies and entrepreneurs. But what are the new rules of PR? Guest author Brian Solis, who earlier this month wrote a post for us on the evolution of the press release, explains how public relations has changed and offers up 12 secrets of PR for startups. Warning: This a lengthy post. Its intent is to help companies navigate through the rough seas of traditional PR as it struggles, forcibly, to evolve and adapt to the new rules set forth by the Web (regardless of version number) .

Solis is the Principal of FutureWorks, a PR and New Media agency in Silicon Valley and also blogs at PR 2.0. Along with Geoff Livingston, Solis recently co-authored Now is Gone, a book that helps businesses learn how to leverage new and social media.


I’ve been overwhelmed with requests from executives and PR professionals to explain how this new media (r)evolution applies to them specifically and how they can make PR more effective and personal during these interesting times. I recently discussed it here and have been doing so for a long, long time. But since conversations and attention is discontinuous and distributed, I asked if I could bring this discussion to a more prominent online epicenter to help reach a wider array of those looking for answers.

The Long Road Back to Public Relations

Public Relations is experiencing a long overdue renaissance and its forcing PR stereotypes out from behind the curtain where they operated comfortably for far too many decades. It didn’t begin this transformation because of Web 2.0 or the latest Social Media wave, but instead in the 90’s when the Web gained mass adoption. Yes, it’s taken that long and it will continue to evolve over the next decade as communications professionals struggle with putting the public back in public relations.

Regardless of what we think we know about PR and the New Media or Social Media revolution, the truth is that we actually may know less about everything than we care to believe. These are times where we can lead and learn in order to improve an industry long plagued by misconceptions and the lack of PR for itself.

PR is now more than ever, something more capable and influential than simply writing and sending press releases to contacts generated by media databases. The media landscape has been completely blown open to not only include traditional media, but also bloggers and most importantly the very people we want to reach, our customers.

PR 1.0

About 100 years ago, Ivy Lee and Edward Bernays created and defined the art and science of modern-day PR. Believe it or not, their philosophies and contributions can still be used to further evolve PR today – especially when it comes to Social Sciences.

Over the years, the PR 1.0 publicity machine lost its way and its spark. We got caught up in hype, spin, buzzwords, and spam, and forgot that PR was supposed to be about Public Relations. But, its still how many companies continue to approach PR today.

Enter Social Media and the democratization of the Web and content. Now media and content producers are pushing back, demanding a more targeted and relevant form of outreach. For those who confuse Social Media with online marketing, Social Media is anything that uses the Internet to facilitate conversations between people – it is not the practice of social marketing. I say people, because it humanizes the process of communications when you think about conversations instead of companies marketing at audiences.

PR 2.0 = Conversational PR

The Web changed everything and this ongoing reinvention of PR has been dubbed PR 2.0 or New PR.

PR 2.0, as I defined it many years ago, is the realization that the Web changed everything, inserting people equally into the process of traditional influence. Suddenly we were presented with the opportunity to not only reach our audiences through media gatekeepers, but also use the online channels where they publish and share information to communicate more directly and genuinely.

At the very least, PR 2.0 is going back to the roots of PR to bring back relating to the public back into the process.

Now it’s about listening and, in turn, engaging influencers and stakeholders on their level. It forces PR to stop broadcasting and start connecting.

It is a chance to not only work with traditional journalists, but also engage directly with a new set of accidental influencers, and, it is also our ability to talk with customers directly.

No BS. No hype. It’s an understanding of markets, the needs of people, and how to reach them at the street level—without insulting everyone along the way. Conversational PR is becoming a hybrid of communications, customer service, evangelism, and Web marketing.

The evolution from PR 1.0 to PR 2.0 will result in more informed, effective, and meaningful Public Relations, without a version number. It’ll just be good PR.

So what does this mean for you?

It means you have to start thinking about things more intelligently, differently, and personally.

The Secrets

Maybe you’re an entrepreneur with a recently funded company in need of users, or perhaps you’re bootstrapped and actively seeking financing and you need a little something that will land you a more attractive term sheet.

Every VC, as well as every successful entrepreneur, will tell you that great PR can make you, whereas bad or mediocre PR can stifle your growth and possibly damage existing and prospective relationships. And, they all have ideas on how you should proceed.

But right now, the main thing that stands between you and success is getting those customers – and good press (traditional and new media) builds the bridge between you and them.

In order to get to the next level, you need to know the secrets of effective PR, especially in today’s competitive Web 2.0 world.

These are critical times for your business and you can’t simply entrust the future of your brand to anyone who knows how to write a press release, place it on the wire, and send it via email.

Secret #1
Understand You’re Not the Only Story in Town

Bloggers and reporters are some of the busiest people you could possibly hope to meet. They’re actively looking for the most interesting, relevant, and linkable stories out there, preferably before anyone else can run with it. But truthfully, they spend most of their time hacking through the weeds of generic or over-the-top inbound emails, press releases, Facebook messages, Skypes, SMSes, Tweets, and IMs. It’s almost a small miracle that anyone can ever get their story told.

At the end of the day, you’re not the only company with a great story. Just because your story is new doesn’t make it newsworthy.

Bloggers and journalists are interested in good stories and the more time you spend developing that story up front, for each person you’re trying to reach, the more you can help them help you.

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The Evolution of the Press Release
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by Brian Solis on May 11, 2008

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Editor’s note: The press release is the least loved document in the media universe. We get way too many here at TechCrunch, and some bloggers equate them to spam. But they do have their uses. In this guest post, Brian Solis explains how the press release has evolved, and sheds some light on why it may be so difficult to kill off. Solis writes this from the perspective of a PR professional. He is Principal of FutureWorks, a PR and New Media agency in Silicon Valley and also blogs at PR 2.0.


Press releases come in different flavors and serve different purposes. Well-written press releases are far from dead. In fact, when developed strategically, their opportunities, appeal and benefits are only expanding in conjunction with the groups of various influencers and consumers who rely on them for relevant information.

The disruption of the Web has splintered press releases into a variety of formats to serve different audiences and different purposes: Traditional releases for media, SEO (search engine optimized) releases for customers, and Social Media Releases for press, bloggers, and also customers.

Customer-Focused News Releases
Companies and marketers can use distribution services to complement releases written for journalists and bloggers to reach customers directly through traditional search engines as well as news aggregation services such as Techmeme.

Over the course of the last several months, BusinessWire and PRNewswire have consistently ranked in the top 100 sources for news in Techmeme’s Leaderboard.

And, according to a recent Outsell study, over 51% of IT professionals reported that they get their news from press releases in Yahoo and Google news over trade journals.

And it’s not just tech. When implemented with calls and links to action, and if they read in a way that’s compelling to people aka customers, you’ll find that they’re usually compelled to act.

The trick for this new breed of press releases is to write it as the article you want to read. Keep it clean, clear, pseudo impartial, but definitely focused on benefits for specific customers. Basically, humanize the story.

Here’s a rundown of the different formats of press releases:

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