Microsoft has set up a Twitter account called @MicrosoftHelps and aims to provide Windows 7 customer support on the hot micro-sharing service, writes Sarah Perez over at Channel 10.
The account has been around for a week or so but hasn’t been met with much attention so far. That’s a shame, because I honestly think it’s really interesting to see Microsoft set up a customer service channel on Twitter, much like Best Buy recently amazed me with its @Twelpforce endeavors.
According to Perez, the company even talked to Best Buy to learn more about what it could do on Twitter.
The new Twitter account is English only and will initially focus solely on trying to support Twitter users who have questions about or issues with Microsoft’s new operating system, Windows 7, which is being debuted all around the world today. It might be expanding it to include more Microsoft products later on.
Microsoft reportedly also said that it doesn’t expect to be able to answer all queries at all times, but that’s only logical. Judging from the background image on the account, there are four people managing the account at this point.
Rumor has it Apple is considering setting up a similar channel on Twitter to assist people.
Nah, just kidding.
ummm.. not sure that you are aware.. but msoft has been offering online tech support forums on the msoft site for years…
this is simply another way of allowing users to access them with issues..
the real issue is that if you as the user don’t know what to search for to find the channel, to try to get your question answered, then you’re still sort of hosed..
now, a function that would allow me to enter my question/problem/issue.. and it would then figure out the various conduits/threads/dorums/etc.. to have the issue posted, and then wrap all the comments/answers/threads into a single place would be interesting…
peace..
IMHO, twitter is not the best way to help in tech questions and bring some really useful support to customers.
Twitter is about announcing and chatting, I don’t see how can it be really helpful in tech support for software, hosting and etc. companies.
you can redirect someone to the right answer.
this is another great news about the twitter well i guess some are right that twitter might not of help about this.
I actually think Microsoft has been doing some smart things lately. I think that the twitter search was an amazing idea and now this is a simple idea but could really help people out that use their products.
Also Microsoft is showing love by puttin Twitter post on the main page. But I came accross this interesting “Twitter User” he was using Win7 before Internet or Twitter!
http://imgur.com/Fh5EP.png
Definately a good move. How it will work is users will be directed to relevent help context on the web. It’s another option for users. So I don’t see anything wrong in it.
Robin Wauters, another apple fan boy, being sarcastic about it, is very lame. I’m sure Mr. Wauter gets his apple toys as free perks for writing these “Anti-Microsoft” topics. Please for once learn to appretiate things.