Today at the Web 2.0 Summit in San Francisco, Twitter co-founder and CEO Evan Williams took the stage for a discussion with Federated Media’s John Battelle.
It was a lengthy discussion covering a lot of interesting topics. If you’re interested in Twitter, you’ll probably want to read the full Q&A below (and we’ll post a video if we get it).
For an overview, Battelle at first focused on revenue. Williams notes that while Twitter is definitely thinking seriously about revenue, 97% of its efforts are still on the product and technology (which he thinks will be key for revenue eventually). That said, they are thinking about ways to charge brands that use Twitter (which everyone has known for a long time), but that they’re also still open to some advertising ideas too.
In terms of Twitter’s recent growth slowing down, Williams acknowledged that traffic to twitter.com in the U.S. is slowing down for now, but said that they think they have new features coming out that will change that. He also noted that while that growth may be slowing, they are still seeing big growth in both mobile and abroad.
Williams said that he doesn’t regret the decision not the sell Twitter at all. He acknowledged that they’d been meeting with Facebook since he took over as CEO almost exactly a year ago. But ultimately, he believes they can do great things with Twitter, and he doesn’t think being a part of a bigger company will help that (this drew applause from the audience).
Williams also doesn’t think that Facebook has to die for Twitter to survive, and vice versa. He sees the two as doing different things, even though there are some similarities. Interestingly, Williams also wasn’t sure that Twitter and Facebook weren’t talking about a way to link up their data. He said he’s not involved in those dicussions, but seemed to indicate that they may be taking place.
When Battelle asked about Google Wave, Williams said he thought Wave was “awesome.” He also noted that if he weren’t doing Twitter, he thinks he would be doing something similar — working on the problem that is email.
The most interesting bit came at the end when conference founder Tim O’Reilly asked a question from the audience. O’Reilly asked if it was time to retire the Suggested User List (SUL) with the new Lists feature coming? Williams made it very clear that he absolutely agrees that it’s time. When Lists comes out and are working properly, they plan to kill the SUL, Williams says.
Below find the full Q&A (paraphrased):
JB: What’s your revenue model going to be?
EW: We’re thinking about it, you can’t raise as much money as we have without thinking about it. We’re spending 97% of our efforts still in improving the product and technology. It would be a mistake to take our eye of the product and focus on the revenue right now. That answer it?
JB: No. (Laughs). So what’s the revenue model.
JB: With search, what if your revenue model was little links all over the site and to the third party guys?
EW: I like where you’re going, we’ve never thought of that. Hasn’t worked for anyone else (laughs).
JB: Mobile (SMS) is a revenue source, and there are a lot of brands that want to work with you. Brand marketers? Is that something to consider?
EW: Yes. Not first though. I can tell you that we’re optimistic about revenue. There is some advertising that makes sense for Twitter. Twitter isn’t a social network, it’s an information network. It tells the world what you care about. Brands use it to drive sales, driving foot traffic, or move old inventory. Eventually we’ll be able to extract value for ourselves.
JB: What about some business services? Share the data you have about users?
EW: Yeah, I find that interesting. There are some users trying to do different things. In broad strokes, there are business and personal users. Business users may want those things. We can charge money for that, and it will get them using Twitter more. Data will be a big part, but not the only part. And that will be a platform too. Comcast doesn’t use Twitter.com, they use a third party app, so we have to work with them with this too.
JB: Twitter’s growth has been extraordinary, but the past few months it has trailed off. I know it’s only a slice of the data we can see, but comment on that? Is Twitter dead?
EW: We are seeing slowing growth in some areas, and accelerating growth in others. The big two areas for growth are mobile and internationally. Through our API and third party clients is a very high percentage of the traffic. But U.S. Twitter.com traffic has slowed for now. But we’re launching stuff that we think will pick that back up.
JB: People are confused when they come to the site right? The suggested users aren’t always the best. How do you address the ‘what do you do question?”
EW: It is a problem, but it’s an upfront problem. We haven’t spent much time on helping people find the killer app of Twitter for them – we’re focusing on that now. I’m very excited for the Lists feature for that reason. It drives discovery for both new and old users. Lists also filters for people following too many people.
JB: Let’s move on to Facebook. Why’d you turn them down? And maybe Google too? Have you ever woken in the middle of the night saying ‘I should have taken the check from Facebook?’
EW: No.
JB: What made you think with this one is the one you’re going all the way with (having already sold other companies).
EW: It’s both Twitter and where I am as an entrepreneur. I took the CEO job almost a year ago, that’s about when I realized it was getting really big. That’s also when I first talked to our friends in Palo Alto (Facebook). I didn’t see a reason to sell. “Business is a context for doing interesting things.” The number of cool things we can do with Twitter blows my mind. Going to a bigger company doesn’t make that better. (Applause)
JB: But now Facebook is becoming more like Twitter. What do you think of that?
EW: I don’t know how Facebook’s feature prioritization works. I think they probably came about it the same way as us. They came up with the News Feed, we did something similar, then they changed again. For their size, it’s impressive how they can change. “I’m pretty sure the world is big enough for Facebook and Twitter.” Facebook is for something different, it’s about your close friends.
JB: What do you think about Google Wave?
EW: I think Google Wave is awesome. I think what they’re trying to accomplish is awesome. I might be working on something like that (reinventing email) if I wasn’t working on Twitter. I don’t know what it will be – that’s similar to how Twitter started. I like that there is a way to tweet from Wave.
JB: MySpace and AOL sync with Twitter, why not Facebook?
EW: I don’t know, that’s on their side. It’s possible that we’ve been talking about that, but not me personally. Syncing isn’t always the best user experience though. It’s different uses, that’s why all these services will survive in most cases.
JB: Is there a business model for the third parties? Can that ecosystem support them long term?
EW: We need to get better about that with our third party developers. We can do better, we do it a bit. We are working on terms of service for the API for this. They need more than ‘don’t worry, you can invest in us.’ Developers are crutial to where we’re going.
JB: I haven’t seen the Fail Whale often lately, but there is still grumbling about stability. Twitter is large now, but not huge. Are you concerned about scaling.
EW: I’m not as concerned as I used to be, but I’m not satisfied with where we are. In the last year, a lot of the core problems got fixed. There are a few pieces that we still have to fix. Reliability is something we’re still working on after scaling – we’ll be working on that for a while.
Question From Audience: What about users who get suspended for no good reason?
EW: That’s unfortunate. We’ve had overactive spam killing scripts in the past that have accidentally removed people, which we’ve apologized for. There’s a lack of information still though, we need to be better about that.
Q: What countries or regions are really popping right?
EW: Top 5 active users are U.S., UK, Brazil, Japan, and Indonesia. Not sure which is the fastest. Brazil is moving fast. New launches in India and Japan in mobile should help growth too.
JB: What about the celebrities? What about Hollywood no-Twitter clauses?
EW: I’m not too worried about it. I was talking to the guy who owns the Patriots – he loves it and the fans love it, but he doesn’t want his players giving info to other teams. Same thing with celebrities, they don’t want deals to be killed.
Q: Why have a DM daily limit?
EW: I didn’t know that is a problem people are having. I can look into it.
Q: As a journalist, it blows me away how Twitter is changing the way we get information. Are there any tools you think you could give us?
EW: I’m glad for that usage. We’re putting a ton of effort into search and discovery. We’ve just scratched the surface on it. We need to be more intelligent about mining this data.
JB: Search deals with Google and Microsoft?
EW: What deals? (awkward) Seriously though, we think third-parties can come up with great tools for people in the media.
Q (from Tim O’Reilly): For a long time there was only one list, the SUL. Is it time to retire it?
EW: Yes, it’s time to retire the SUL. It was a quick fix to a problem. We want to kill it when lists come out.
Q: Will these features kill third-parties?
EW: We don’t think so, we think this will help them.









Well done, my apprentice.
Funny, the problem is that YouTube and FaceBook which followed the same strategy are within a breath of reaching profitability… it’s a tough thing to pull but who knows, he may be able to achieve this as well!
Jon @ WoodMarvels.com
Twitters data is soo dreamy there must be a million effective ways to monetize it, they should not think of that i agree with him they should only focus on scaling and making sure the site is perfect and that we dont get those fail whales any more.
Also why dont they translate their data to other languages I think that should be on the list that will be awesome if I can translate tweets to any language I want, that doesn’t exist yet right?
I don’t mean to be snide by asking this question, but can someone explain to me how Twitters data is dreamy or useful? The vast majority of tweets I see are status updates (”I’m stuck at JFK” etc.) or links to random articles the writer finds interesting. I can’t think of one useful way to monetize such data, let alone a million ways.
http://www.tech...rs-perspective/
And this was aggregated by an outside party. Just wait until the location API is active. even more ‘dreamy’ data for people to sift though.
In this day and age data = money.
Thanks for the link. Interesting data on aggregate Twitter user behavior but again, not sure how this information is at all relevant to a marketer.
And data by itself does not always equal money. In fact, only a very small subset of data is commercially useful. In Twitter’s case, I would guess 99% of their data is non-monetizable noise.
The data is really noisy I agree. Most of it crap.
So our team jokes about Twitter and how inane people must be on it.
HOWEVER, we always give things a spin. We just started twittering, and have found it pretty amazing.
Really great to be able to engage your users, and to meet people interested in your own interests.
http://www.traderbots.com
you gotta love that picture. thats the “we got a billion dollar valuation, no revenue model, what the hell are we gonna do look.”
Twitter is dead actually. US growth and USAGE is tapering off, but the foreign growth continues simply because foreign users have encountered twitter later. They will follow the same trajectory as US users. Twitter is not a sticky product, it’s like a forest fire- burns through its users fast, and they stop Twitting.
I agree with Ev. Just because they’re “suggested” doesn’t mean they generate quality tweets or are all that relevant to what their bio states.
Away with them.
There’s more to ev than meets the eye! argh!!
http://kosso.co...f/evan_pose.gif
It’s truly refreshing to see an entrepreneur that focuses on refining and making a good product/service. A man that masters his craft will find followers willing to pay for his work. It’s the perfect philosophy to define its monetization.
Twitter could monetize in a second by offering extended tweets along the lines of twitlonger or a blogpage backend. That way users can be writing their hearts out in long prose blog postings on the backend and go to the free front-end to tell people in 140 characters to please go read the entire blog post.
I would pay for that in a heartbeat. I would prefer $10 per month. At that price, everyone and their grandmother would pay up.
Right now we’re supposed to use free Twitter in conjunction with our free Wordpress or Blogspot blogs if we want to say something substantial.
The obvious monetization route for Twitter lies in the LIMITATION the 140 character rule puts on free users and the fact that one has to go elsewhere to beef up points they tried to squeeze into those 140 characters.
If Evan and Biz can remove the 140 character limitation via a twitlonger-style “Continued” hyperlink to a backend blog, and you have a compelling way to make people pay.
Does that sound like rocket science or common sense? Tell me where I’m wrong.
The entire point of Twitter is that it IS short. People that want a blog have a blog and there is zero point in Twitter reinventing the wheel when the have something much more compelling.
I didn’t make Twitlonger work like a blog because there are loads of ways to do that already. I found myself, occasionally, wanting to share something with people I only know on Twitter, but that wouldn’t be suitable for a blog post (usually something technical or fun, but fleeting). If Twitlonger was a blogging system it wouldn’t be any different to Wordpress with a Tweet plugin. It’s the difference between Flickr and Twitpic. I put photos I want to share up on Flickr, but the throwaway, share the moment with Twitter friends, I use Twitpic. I would hate Twitter to go long form because that would rob it of its original purpose. I certainly wouldn’t pay for it.
Hi Stuart. Cool. Did you get a Google Alert that I mentioned Twitlonger or was it coincidence?
Seriously, if I were Twitter or even Tweetdeck or Seesmic, I’d buy you and start charging $10 per month for the convenience of doing what your service does right in the usual platform people use to tweet.
Google Alert, but mostly because I get Techcrunch by RSS
Twitlonger has a semi-open API that I love people using (the site gets more posts from Tweetie on iPhone that through the web interface), but Seesmic and Tweetdeck don’t seem interested, despite it being *the* most requested feature on both applications feedback sites. I have a few ideas for a “premium” version, but it’s getting time between family life and real job to actually code them up.
Personally, I’d be happy to pay $10 for Twitter to get it ad free if they introduced in feed ads, but I suspect I am in a minority.
Also, if anyone wants to buy me out I’m happy to talk to them
Very inspiring. And Ev is a great man, he inspires a lot of readers. I am following those information about him.
i ‘m very happy for you twitter and ima let you finish, but facebook is the hottest thing on earth. there are even games on facebook that have more members that the whole of twitter and – guess what- they actually make huge profits. do you still think you stand a chance?
Translation: Ignore our flattening user numbers!