Benchmark Capital is investing in Danish startup Zendesk, and led a $6 million B round of funding. Benchmark’s rock star partner Peter Fenton is joining the board.
Zendesk just raised money in May in an A round from Charles River Partners, which also participated in this latest funding.
The company offers Web-based help desk services for companies to offer support to their customers. It is an online ticketing system for customer support, which ranges in price from $9 to $39 per support agent per month, after a one-month free trial. Corporate customers include Rackspace, Condé Nast, Twitter, MSNBC and Scribd.
FIRST!!!
Wow – Zen must be seriously cool this season – we have Zendesk and the whole Software as a Zen concept – http://smartupz...r-software.html
For whatever reason, they dropped the pricing of single user accounts from $19/month to $9/month. And since I was using one of those accounts, I’m saving $10/month complements of Charles River Partners. Thanks guys!
Keep an eye on this new multi-media search engine launching soon.Heard about it and it looks promising.
It will be connected to all mobile networks worldwide(source of revenue) and partnering up with the biggest brands known to mankind,interms of revenue this will be the biggest on the net.Can’t wait to see how this turns out.See demo site below:
http://www.yaffflezone.com
Please, go away. Nobody is going to buy your product or use it, if it’s good you wouldn’t need to spam Techcrunch comments.
Their web-site says it is headquartered in Boston. It does not mention Copenhagen. Is the parent company based in Denmark?
Also, I could not find information about the “Free for under 50 customers”.
Hi Roshan,
We have scrapped our free offering – we now only offer paid accounts with a 30 day free trial.
The company was originally from Denmark but moved to Boston earlier this year and will be opening up an office in San Francisco soon.
Best regards,
Nick Franklin
BizDev for EMEA at Zendesk
HQ is indeed in Boston, but originally a start-up from Copenhagen.
Not sure if it’s the same now, but when you signed up there was a VAT warning about it, due to the company being registered in Denmark.
$6m useless crap.
ZenDesk is excellent and is free for under 50 users. I use it in our organisation for less than 50 users.
We are a ZenDesk customer and love it. If you are looking for a light weight ticketing / customer support messaging system I strongly recommend you check out ZenDesk. It’s great to see the service getting adequate financial support.
That’s what I don’t really get. Zendesk is already great. What’s the funding needed for? Marketing?
It’s a pretty barebones product. This could give them the funding they need to go beyond what a small startup in a garage can build, to something with some more powerful features they need to enter other markets.
Have to disagree – features enabling market entry? No no, this is what makes ZenDesk so appealing; the lack of features no one really needs.
Start slamming in ‘nice to have’ features to a web app and you have something that’s worse than your competitors, and not better.
Can you tell me how this is different than the numerous help ticket and messaging scripts that are available?
It’s light weight, simple and based around your customers and not so centric on your Helpdesk Staff.
Of course, like all web applications, it completely depends on your requirements.
Congrats to the Zendesk team! We (Engine Yard) are a Zendesk customer and are delighted with how well it complements our support services. I know this company is going places.
Congrats to Zendesk. I’m setting up Zendesk now for a company and have been thoroughly impressed.
there’s no free version. It starts with $9 per agent , whatever that means. still, looks promising.
Agent probably means support person that interacts with it.
The latest changes to the pricing saw removal of the ‘free’ version so not sure why TechCrunch are reporting otherwise.
Zendesk have never priced on the amount of ‘Companies’ you have, it’s all about the amount of Agents (Helpdesk Staff) you have
The unsung cost of taking VC: 17 jobless Zendesk staff – http://www.mass...-Francisco.html