Comments on: What Went Down At Rackspace Yesterday? A Power Outage And Some Backup Failures. http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/ Startup and Technology News Fri, 27 Nov 2009 11:13:48 -0800 hourly 1 By: Hongkie Town » Blog Archive » Holiday Wednesday http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-3105990 Hongkie Town » Blog Archive » Holiday Wednesday Wed, 18 Nov 2009 16:43:17 +0000 http://www.techcrunch.com/?p=78240#comment-3105990 [...] you might have read elsewhere, Rackspace, a major services provider to the web, had some major outages yesterday. Michele Malkin’s blog went down, so maybe it wasn’t such a bad thing after [...] [...] you might have read elsewhere, Rackspace, a major services provider to the web, had some major outages yesterday. Michele Malkin’s blog went down, so maybe it wasn’t such a bad thing after [...]

]]> By: Frequently told jokes in information technology http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-3004025 Frequently told jokes in information technology Fri, 25 Sep 2009 05:46:23 +0000 http://www.techcrunch.com/?p=78240#comment-3004025 [...] a prominent managed hosting provider, recently incurred a massive outage. Even though this is a company that prides itself on “fanatical service,” (and to be [...] [...] a prominent managed hosting provider, recently incurred a massive outage. Even though this is a company that prides itself on “fanatical service,” (and to be [...]

]]> By: منتديات http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2965404 منتديات Fri, 04 Sep 2009 00:39:06 +0000 http://www.techcrunch.com/?p=78240#comment-2965404 We keep reading about these RackSpace failures - over and over, and yet how they tout themselves as the top of the pile. Well, as a web-based HelpDesk provider, we need optimum uptime, and we get it from ServInt VPS servers. We keep reading about these RackSpace failures – over and over, and yet how they tout themselves as the top of the pile. Well, as a web-based HelpDesk provider, we need optimum uptime, and we get it from ServInt VPS servers.

]]> By: مركز تحميل http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2965396 مركز تحميل Fri, 04 Sep 2009 00:35:53 +0000 http://www.techcrunch.com/?p=78240#comment-2965396 You’d think they would regularly test these systems. You’d think they would regularly test these systems.

]]> By: Paypal crashes - Techlog http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2900830 Paypal crashes - Techlog Tue, 04 Aug 2009 20:12:50 +0000 http://www.techcrunch.com/?p=78240#comment-2900830 [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...] [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...]

]]> By: PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | Technology http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2898904 PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | Technology Tue, 04 Aug 2009 01:01:34 +0000 http://www.techcrunch.com/?p=78240#comment-2898904 [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...] [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...]

]]> By: PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | Design Website Blog http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2898789 PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | Design Website Blog Tue, 04 Aug 2009 00:01:25 +0000 http://www.techcrunch.com/?p=78240#comment-2898789 [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...] [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...]

]]> By: PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | The IT Chronicle http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2898499 PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt | The IT Chronicle Mon, 03 Aug 2009 22:04:01 +0000 http://www.techcrunch.com/?p=78240#comment-2898499 [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...] [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...]

]]> By: PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2898184 PayFail: PayPal And Its APIs Go Down, Online Shopping Grinds To A Halt Mon, 03 Aug 2009 19:30:49 +0000 http://www.techcrunch.com/?p=78240#comment-2898184 [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...] [...] of merchants undoubtedly lost a lot — and I mean a lot — of money today. When Rackspace had its recent failures, it noted that it would likely have to reimburse customers to the tune of millions of [...]

]]> By: Concerned, but satisfied client http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2849119 Concerned, but satisfied client Fri, 10 Jul 2009 23:57:00 +0000 http://www.techcrunch.com/?p=78240#comment-2849119 Rackspace credited 1/3 of our monthly bill as compensation for the 45 minute outage on June 29. While the outage was painful (our clients phoned continuously), I have to give them credit for backing up their explanation and apology with real money. If anyone knows of another hosting provider willing to agree that level of financial penalty for missing the SLA, I'd like to hear about them. Rackspace credited 1/3 of our monthly bill as compensation for the 45 minute outage on June 29. While the outage was painful (our clients phoned continuously), I have to give them credit for backing up their explanation and apology with real money.

If anyone knows of another hosting provider willing to agree that level of financial penalty for missing the SLA, I’d like to hear about them.

]]> By: justmy2cents http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2842012 justmy2cents Wed, 08 Jul 2009 01:03:09 +0000 http://www.techcrunch.com/?p=78240#comment-2842012 The power issue only lasted a few minutes, not 20 minutes. If you were down that long, I would say there was something else going on, but it wasn't because the power was down - maybe your server didn't power on after the system went to generator or maybe it fsck'd/ran chkdisk on reboot, etc. But according to the RS blog, the power interruption was minimal http://www.rackspace.com/blog/ The power issue only lasted a few minutes, not 20 minutes. If you were down that long, I would say there was something else going on, but it wasn’t because the power was down – maybe your server didn’t power on after the system went to generator or maybe it fsck’d/ran chkdisk on reboot, etc. But according to the RS blog, the power interruption was minimal

http://www.rackspace.com/blog/

]]> By: Kenny http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2841188 Kenny Tue, 07 Jul 2009 18:09:59 +0000 http://www.techcrunch.com/?p=78240#comment-2841188 They went down with a power failure again today! 20 minutes! They went down with a power failure again today! 20 minutes!

]]> By: The reality of website/SaaS downtime & slowdowns « Nickpoint http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2835218 The reality of website/SaaS downtime & slowdowns « Nickpoint Fri, 03 Jul 2009 12:28:48 +0000 http://www.techcrunch.com/?p=78240#comment-2835218 [...] part of The Pitch website frustratingly went down. On the same day the premier Web host provider Rackspace had a full hours outage which impacted many, many websites. These failures got me thinking. How common is downtime and what [...] [...] part of The Pitch website frustratingly went down. On the same day the premier Web host provider Rackspace had a full hours outage which impacted many, many websites. These failures got me thinking. How common is downtime and what [...]

]]> By: SAS70 http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2834050 SAS70 Thu, 02 Jul 2009 19:11:10 +0000 http://www.techcrunch.com/?p=78240#comment-2834050 Done and done Done and done

]]> By: SAS70 http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2834031 SAS70 Thu, 02 Jul 2009 18:59:43 +0000 http://www.techcrunch.com/?p=78240#comment-2834031 Yeah and I'd like to see your SAS70 audit on your garage data center. Please. Yeah and I’d like to see your SAS70 audit on your garage data center. Please.

]]> By: Berek http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2833757 Berek Thu, 02 Jul 2009 15:42:41 +0000 http://www.techcrunch.com/?p=78240#comment-2833757 Everyone here is stating that Rackspace is so expensive but the quotes that I have from them compared to other big name hosts say otherwise. Same setup and Rackspace is 1/2 the cost. The pre-sales communication has been great. Obviously concerned about any outages, but this incident has not taken them off our potential host list. But perhaps a different datacenter is needed (Chicago?) Everyone here is stating that Rackspace is so expensive but the quotes that I have from them compared to other big name hosts say otherwise. Same setup and Rackspace is 1/2 the cost. The pre-sales communication has been great. Obviously concerned about any outages, but this incident has not taken them off our potential host list. But perhaps a different datacenter is needed (Chicago?)

]]> By: John Doe http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2832980 John Doe Thu, 02 Jul 2009 03:52:09 +0000 http://www.techcrunch.com/?p=78240#comment-2832980 http://www.datacenterknowledge.com/archives/2008/06/01/explosion-at-the-planet-causes-major-outage/ http://www.data...s-major-outage/

]]> By: Anonymous http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2832970 Anonymous Thu, 02 Jul 2009 03:37:44 +0000 http://www.techcrunch.com/?p=78240#comment-2832970 they're they’re

]]> By: Alex Threlfall http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2832703 Alex Threlfall Thu, 02 Jul 2009 00:01:32 +0000 http://www.techcrunch.com/?p=78240#comment-2832703 An excitation failure (as already described) is when an alternator is no longer able to sustain a magnetic field and therefore generate power. An alternator uses a DC current to excite a magnetic field within the coils in the generator, which then in turn allows the generator to generate power. This is usually because a static magnet would be too large, or too unpredictable to work in a larger unit. An excitation failure (as already described) is when an alternator is no longer able to sustain a magnetic field and therefore generate power.
An alternator uses a DC current to excite a magnetic field within the coils in the generator, which then in turn allows the generator to generate power. This is usually because a static magnet would be too large, or too unpredictable to work in a larger unit.

]]> By: aep528 http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831926 aep528 Wed, 01 Jul 2009 16:51:57 +0000 http://www.techcrunch.com/?p=78240#comment-2831926 There's this thing called Google, where in about 15 seconds I found the answer when I entered "generator" and "excitation". It's neither exotic, nor unpredictable. It is fact a very common term when talking about power generation. There’s this thing called Google, where in about 15 seconds I found the answer when I entered “generator” and “excitation”.

It’s neither exotic, nor unpredictable. It is fact a very common term when talking about power generation.

]]> By: herry http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831925 herry Wed, 01 Jul 2009 16:51:52 +0000 http://www.techcrunch.com/?p=78240#comment-2831925 We use rackspace as well and we were lucky enough not to be affected. I have dealt with some DCs in the past and Rackspace has the best customer support by far. When they say fanatical, they really mean it. We use rackspace as well and we were lucky enough not to be affected.

I have dealt with some DCs in the past and Rackspace has the best customer support by far.
When they say fanatical, they really mean it.

]]> By: Alex Threlfall http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831714 Alex Threlfall Wed, 01 Jul 2009 14:35:56 +0000 http://www.techcrunch.com/?p=78240#comment-2831714 Larger generators need a DC current to establish their magnetic field, that's called exciting :) Larger generators need a DC current to establish their magnetic field, that’s called exciting :)

]]> By: Rackspace DFW Downtime Datacenter Outages | Dedicated Server School http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831679 Rackspace DFW Downtime Datacenter Outages | Dedicated Server School Wed, 01 Jul 2009 14:12:47 +0000 http://www.techcrunch.com/?p=78240#comment-2831679 [...] Up (7/1/2009): More information was published by Techcrunch yesterday - The breaker on the primary utility feeder tripped, initiating a sequence of events that [...] [...] Up (7/1/2009): More information was published by Techcrunch yesterday – The breaker on the primary utility feeder tripped, initiating a sequence of events that [...]

]]> By: Jules Morgan http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831577 Jules Morgan Wed, 01 Jul 2009 13:10:10 +0000 http://www.techcrunch.com/?p=78240#comment-2831577 Brilliant choice of picture tbh. Brilliant choice of picture tbh.

]]> By: Dansgalaxy http://www.techcrunch.com/2009/06/30/what-went-down-at-rackspace-yesterday-a-power-outage-and-some-backup-failures/comment-page-1/#comment-2831552 Dansgalaxy Wed, 01 Jul 2009 12:51:02 +0000 http://www.techcrunch.com/?p=78240#comment-2831552 I totally agree with that... While personally i try to hold a very high expectation of companies like Google, (which is why it annoys me so much when they get things so wrong!) everyone falls, its how they deal with it and recover is the important part. The fact that they had some pretty major failures and were back online in an hour isn't really too bad. I totally agree with that…

While personally i try to hold a very high expectation of companies like Google, (which is why it annoys me so much when they get things so wrong!) everyone falls, its how they deal with it and recover is the important part.

The fact that they had some pretty major failures and were back online in an hour isn’t really too bad.

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