Comments on: OfferPal Sues Former Customer Kickflip For Starting Competitive Service

By: Offerpal Media mess gets stickier — epropulsionint.com

Offerpal Media mess gets stickier — epropulsionint.com — Sat, 07 Nov 2009 11:34:03 +0000

[...] in the trademark infringement lawsuit that Offerpal filed against Kickflip, a former customer that went on to create a competing business, called Gambit, according to a person familiar with the court details. The suit was originally filed in April, and [...]

By: Terri Hutson

Terri Hutson — Tue, 20 Oct 2009 05:11:15 +0000

I also am not an app developer. But have used OP, and I will say that THEIR cs stinks! I spent 1 day completing “offers” andwas not rewarded with my points. I emailed and spoke with and Alton D. was his name. he rectified a small portion of the points…there were still many not rewarded. After 2 more emails I was finally given my “points”, only to now receive an email stating that, there must be some type of issue with my computer and I would now be “disabled” from completing any more offers. So now on all the apps I use on FB, I can not fill out any of the offers. I have been banned? Gor you game developers that means you make NO $$…..I and my 3 kids all use FB. How much $$ do you think you loose from us? and the ppl we tell about our experience? Offerpal stinks!

By: Customer POV

Customer POV — Fri, 04 Sep 2009 17:16:28 +0000

I am not an app developer nor do I have my own website. But what I am is a customer of Gambit thru a virtual reality website. I have very limited exposure to OfferPal, but I CAN tell you that Gambit customer service is horrendous. If you want to see how your customers might react to Gambit, go to the forum site of SmallWorlds.com. You will see multiple complaints with slow reaction and response times from Gambit…if they bother to even answer at all. If you use Gambit exclusively, be prepared to see an escalation in customer/consumer complaints. They may have valued and had a strong customer service percent ratio in the beginning, but 2 years later, they have definitely started a downward spiral, that will affect your rapport with your consumer base. As you know, if someone likes a product or service, they MAY tell 3 or 4 people, but if the consumer has a bad experience, you can just about guarantee they WILL tell at least 10 others. I don’t know how Gambit, may have been, but NOW, I know they do NOT value customer service.

By: SL

SL — Mon, 06 Jul 2009 19:24:08 +0000

Offerpal should focus on improving its monetization platform, rather than making a fool by suing companies that are performing better.

By: SL

SL — Mon, 06 Jul 2009 19:21:01 +0000

Welcome to the Bay.

By: Johnny

Johnny — Tue, 16 Jun 2009 17:36:53 +0000

I find it ironic that OP is suing their former client when they are not even the ones who invented their tools.

Back in 2006, a company called CPALead came out and invented the postback function and a tool called the ‘ASD’: Automatic Survey Display. They used this tool primarily in the MMORPG market and never quite penetrated Facebook.

OP does not hold any patents for any specific technology, so where is the merit in this suit?

http://www.prwe...prweb421812.htm

Check out that press release. It’s from August of 2006. OP was not around then and their tools are literal ripoffs of CPALead. So is SuperRewards and all the others who came along and used the idea to hit Facebook. You don’t see CPALead running around suing everyone.

By: Andy Wong

Andy Wong — Tue, 16 Jun 2009 06:42:18 +0000

Shall we call such “stealing” marketing research? as we always did for launching any serious project. You get info through public channels like being a customer of your future competitors.

According to OfferPal, you buy a car from a car dealer so you know how to sell car, then you can’t become a car dealer.

By: John L

John L — Tue, 16 Jun 2009 01:22:17 +0000

I used Super Rewards and Offerpal and Super Rewards had a terrible customer service. Their peeps were rude and snobby. Im not sure how Gambit’s customer service is, but I definitely think that all these tech companies have some disclosure and Gambit didnt meet it. Too bad, it looks like they wont be around long and I wouldnt be able to check them out.

By: Brad D

Brad D — Tue, 16 Jun 2009 00:46:28 +0000

I tried a few and talked to a few friends who tried others – hear Gambit had some big fraud issues and so called eCPMs deflated , plus I worry that they are not going to be around for long, Super Rewards gave out so much currency in one case that it practically ruined the game, so right now I give about 75% of my traffic to Offerpal – their customer service is top notch and I like my account rep .

By: mr. money

mr. money — Mon, 15 Jun 2009 23:04:20 +0000

Ok, so show me how to go back more than 30 days in the dashboard. I am using their facebook app dashboard at apps.facebook.com/offerpalmedia.
Also I get a much higher CPM with gambit hands down, I’ve done lots of testing and gambit always comes out ahead. Where do I go to customize the interface? I’m not coming up with ways to bash offerpal, I’ve had these complaints long before I was award of gambit, then when gambit finally came around it was such a refresher.

By: Paul P

Paul P — Mon, 15 Jun 2009 21:18:55 +0000

Brad – curious to know your comparison in terms of eCPM for Gambit, SuperRewards, and OfferPal – Also have you tried AdParlor? How do they compare?

By: Social Networking Watch

Social Networking Watch — Mon, 15 Jun 2009 18:51:53 +0000

OfferPal Sues Kickflip For Starting Competitive Service…

TECH CRUNCH — June 12 — Offerpal Media, an advertising platform concentrated on helping developers monetize social networks by offering virtual currency in exchange for participating in ‘offers’ like online surveys, has filed suit against Kickfli…

By: Sandeep

Sandeep — Mon, 15 Jun 2009 16:45:14 +0000

mr. money — I’m not sure what reports you’re looking at but i’m also a customer of both offerpal and gambit and I actually think offerpal’s reports are superior. The reports aren’t just for 30 days — they go back through the full history of your time with them. And from what I can tell they are real-time, or at least darn close to it. The interface IS customizable and you CAN increase the exchange rate. And as for customer service, i think offerpal has proven they’re clearly superior to anyone else in this regard. Just check any of the developer forums on facebook or myspace. It seems like you’re just coming up with ways to lay on the offerpal bashing. Personally I don’t care about the lawsuit. I’m sticking with whoever makes me the most money, and that has consistently been Offerpal.

By: Mike M

Mike M — Mon, 15 Jun 2009 14:35:07 +0000

TrialPay is worthless. They don’t know anything about the virtual currency space. Their revenue was 50% less than SuperRewards and Gambit when we tested them. To me, TrialPay and OfferPal are on in the same, overbloated and overhyped. I only work with Gambit and SuperRewards now.

By: Brad W

Brad W — Mon, 15 Jun 2009 14:23:37 +0000

OfferPal does suck. I am make the same if not more with Gambit, and they have superior customer service and transparency. It’s like pulling teeth to get someone from OfferPal to get back to me.

And for those comments on TrialPay, their eCPM’s are much lower than Gambit, SuperRewards and OfferPal.

By: Bryan Bennett

Sun, 14 Jun 2009 19:08:21 +0000

What about Peanut Labs and TrialPay. At Watercooler we integrated with TrialPay and I’m interested to know why they never get included in the mix when tech bloggers talk about these alternative payment platforms. We looked at all of the players and TP had a better product with better reporting capabilities. Thoughts?

By: Jeremy Rutherford

Jeremy Rutherford — Sun, 14 Jun 2009 18:04:16 +0000

I am a long time app developer and monetizer on the facebook platform.

Essentially, there are four players in this virtual currency monetization market:

OfferPal – They have received enough bashing so will leave them alone
Super Rewards – Well established and great people to work with
AdParlor – Great performance and also great people to work with
Gambit – Up and coming strong!

I often rotate between these four companies offer walls. Recently OfferPal has been slipping hard. With AdParlor and Gambit having entered the game, they are really increasing the level of competition in this space and it seems that SR is keeping up. Would love to see AdParlor and Gambit continue to take market share as that is good for everyone!

By: pooh

pooh — Sun, 14 Jun 2009 09:38:29 +0000

Sorry you got fired Man – but save your shit for your personal blog – where you are not so anonymous..

By: copycat

copycat — Sun, 14 Jun 2009 09:35:48 +0000

Maybe you should duplicate it on the weekend – and join the crowd of unsustainable businesses – dont waste too much time on the reporting – I just want to get my checks on time

By: Julie

Julie — Sun, 14 Jun 2009 09:27:30 +0000

Hmm I am making all my money from Offerpal – I split of traffic all the time and try just about anyone – so all I care about is numbers. I hope you are wrong – that this money flow does not dry up – or I will have to go back to my day job..

By: 10012

10012 — Sun, 14 Jun 2009 09:04:11 +0000

MOP is in an unsustainable business and now Gambit is hammering them. Go Gambit! If you haven’t switched already do so. No VC backing = more money for developers!

It’s funny that a company even thinks an iframe of scams is defensible. They should sue their VC’s for making them believe it’s any more than fast cash.

By: oxmads

oxmads — Sun, 14 Jun 2009 05:47:09 +0000

Gamit shld just do a press release and get more publicity – yeah – having your ass hauled to court and people wondering if they will be around to make payments – yeah that will be great deal for them, Numnuts!

By: oxmads

oxmads — Sun, 14 Jun 2009 05:42:08 +0000

Oh and Google did not sue Microsoft and vice versa and Blockbuster /Netflix dont sue each other , whoa all the soal -big game developers are busy suing each other – and the Mob Wars guy is suing all the big guys…Who cares! All this BS is just a bunch of competitors bashing each other , pretending to be “app developers” Puhleese

By: oxmads

oxmads — Sun, 14 Jun 2009 05:36:21 +0000

You really should read gmail terms of service section 10.2 – it says they can sue you if you reverse engineer, decompile, etc etc ( legal bs) Wow – just for using gmail. Thats it- I am moving to China – where I am free to rip off anything I see. Maybe I will just copy Facebook – oh wait somebody already did that….

By: Alex

Alex — Sun, 14 Jun 2009 04:43:59 +0000

haha ….would be see an answer after sues ..funny ..