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The Short Lifespan Of The iPhone
by MG Siegler on June 4, 2009

3187770478_3486591a7bFor the past several weeks, I’ve been noticing something about my iPhone: Severe slowness. I put it sleep and wake it back up, clear its memory (with an app), restart it and even sometimes manually reboot it — some of these methods alleviate the symptoms, sometimes. Other times, I have to just deal with it being too unbearably slow to do much of anything, including the basic phone functionality like placing a call or sending a text message. And sometimes the iPhone gets really hot, even when it’s in its sleep state, and I’ll turn it back on to see the battery mostly drained.

And while I’m not above simply complaining about my own problems with tech, I’ve talked to a lot of other people recently who are having the exact same issues. I’m not sure why this is happening. Some people think it’s because the device has been around for about a year now, and a lot of us have loaded a ton of apps on the thing. I should probably do a factory reset of the device, wiping it on iTunes. But as anyone who has done that before will know, that’s a big pain in the ass.

So my solution is an expensive one: Wait for the new iPhone. We all know it’s coming, it’s just a matter of when. There still seems to be some debate if Apple will actually announce it at the WWDC keynote on Monday (which we’ll be at), or if it will use that event to focus on OS X Snow Leopard and the new iPhone OS 3.0. But seeing as Apple already had an event for the new iPhone OS, I think we will see the new hardware unveiled at the event, just like we did last year. Though I suspect it won’t be available in stores until later on, probably July, once again.

The new hardware, which is believed to be significantly faster, will solve my issue — for now. But there’s a larger question behind it: Should you really have to update your phone once a year?

The answer is of course, no — but just as with the iPod line of products, Apple sets their yearly update cycles knowing full well that a lot of current model owners are going to opt to upgrade. But what if I didn’t want to? Would I be stuck with this phone that is driving me crazy? Has Apple developed a device which is only optimized to be used for about a year? It may sound crazy, but even if you chalk mine and everyone else’s performance issues up to some weird too-many-app bug, you still have the battery issue to consider.

The iPhone doesn’t have a battery that a user can easily replace. While some people complain about this for long trips, the real issue is that battery performance wears down over time after a certain number of recharge cycles. And after about a year with this iPhone 3G, the battery life is noticeably worse than it was when I got it. So if I did want to keep this device, I would have to send it in to have the battery replaced for me. Guess how much that costs? Just about $100.

picture-7Hopefully, that helps you see a big issue: Aside from the performance issues, do I pay Apple $100, and lose my phone for a few days while they replace the battery, or do I pay a little bit more to get an entirely new phone?

AT&T makes this a pretty easy call by allowing us to pay the subsidized contract price ($199 or $299 versus $499 or $599), even though we technically haven’t completed our last 2-year contracts. And it’s of course a smart move, because it’s another two years of lock-in that they have over us.

At some point, you’re going to want to get out of that contract. But Apple’s yearly iPhone refresh combined with the 2-year contract means that for many of us, we’re unlikely to ever see our contract time dip under a year to go. It’s a vicious cycle.

I bought the original iPhone two years ago, and right before the iPhone 3G came along, I wondered what would happen to all those first generation models — would they all go to heaven? The answer is no. Instead, they either went to family members, to eBay, or in my case, to the side of my bed as an ultra expensive alarm clock.

My contract for that first iPhone would just be expiring on it right now — something which Palm knows, and why it wanted to launch the Pre now. The Pre sounds great. I know some people who have used one and say that it is a really nice phone. But most of them also say that it won’t replace the iPhone for them, so it’s not really even something I’m considering at this point. The amount of money and time I’ve invested in my app collection is reason alone for me not to switch. Oh yes, but I couldn’t anyway since I have a year left on my AT&T contract.

Instead, I will buy this third generation iPhone and be stuck with two ultra expensive alarm clocks. Actually, I not even sure my iPhone 3G will work in that capacity at that point. I still believe it’s one of the best tech purchases I’ve ever made, but it’d be nicer if it had a lifespan of more than a year.

[photos: flickr/magic quote and kennymatic]

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  • I’d still like to blame AT&T for the slowness if possible. I figure if they won’t help with their network issues anytime soon, I might as well pile on this sluggishness as being their fault too.

    • AT&T service has been generally awful in NYC this entire week.

    • The ATT network is horrible. They’re currently working on a 3G upgrad to 7.2mbps – wow, NOT! Verizon is currently _testing_ LTE. 170mbps down in a moving car… um, sign me up. I’ll continue to use my blackberry while you guys keep buying iPhones and paying ATT to complain.
      ATT is not planning on rolling out LTE till 2012.

      That means less bandwidth as more ATT’ers come onboard.

      MG: you know what you should do… and it’s not buy another iPhone.

      My $0.02.

      • 1) You are correct AT&T is working on improving its system to handle speeds up to 7.2mbps. This is a bigger deal then you want to admit because as apposed to LTE the infrastructure for this network is already in place. They merely upgrade the towers and its done.

        2) Verizon starts its roll out in 2010 with adequate coverage by 2012. AT&T Starts its roll out in 2011 and claims the same coverage date. However don’t expect LTE to be a viable option until late 2012 as it will take awhile to build a large enough network for it to be viable. (Some estimates put Verizon’s roll-out to be complete in 2014)

        3) Your speed estimates are a bit off. 170mbps is a theoretical speed. When applied to a device with a more phone friendly CPU and hardware that estimate rolls down to an estimated 20-50mbps. Now granted that is some amazing speed still its just not close to what people are claiming it will be.

        4) Holding off on LTE actually means more bandwidth for AT&T customers, it allows them to continue to build-up their HSDPA network and create a more stable network in general. This also allows them to maintain a solid network that will more then likely have to continue to exist with LTE as LTE does not support a voice protocol at this point. Which means Verizon may have to either implement a VOIP protocol to handle voice calling or maintain a CDMA backbone for voice calling.

        5) That being said, I say buy another iPhone. Frankly until recently I was one of the loudest most obnoxious Windows Mobile advocates (Please never use the word fanboy in my presence) around, I have owned nearly 16 different WinMo devices. However I got a free iPhone 3g for work and have since really begun to appreciate the effort put into making this device as solid as it is.

        Just know that while LTE is an awesome thing, so much has not even been decided yet to how it will properly function that I wouldn’t hold off a phone purchase because of it. Especially since if you upgrade today your contract will expire before 2012 and before LTE is a viable option.

    • I killed my iPod Touch so I am using the interactive iphone until the new iPhone comes out.

    • It doesn’t surprised me that all the Apple fans flock to comment and blame AT&T for the Iphone slowness. I think it’s a gem of technology but just like any other OS out there they are not Jesus Phones, They are not all glorious. What the Iphone change was the esthetic and also put more attention to interface on phones, which is good.

      But i as a user of WM, which i think is one of the best mobile OS out there… I HATE it when the fanboys claim that WM is crap. The G1 is pretty nice and it’s speedy but of course it needs a little work on the design. It’s funny how the fanboys can point out the bad of other phones they never use but claim glory knowing well that their phone IT’S NOT A JESUS PHONE. One of my siblings has replaced his Iphone 4 freaking times, that’s 1600 dollars right there… No wonder this site is inundated with so much bias(looking at you MG, even thought i think you are a great writter you went downhill with your fanboism)…

      • Ok so call me a fanboy if you want but my iPhone is the apple product I own. But as far as I am concerned the Iphone doesn’t have much competition, WinMo still doesnt support a capacitive touch screen, the G1 is just the ugliest hunk of plastic I have ever seen, and as far as RIM is concerned the idea of an entire OS built on Java scares the shit out of me. And as for your sibling who has replaced their iPhone 4 times you may want to help them work on there hand eye coordination so they stop dropping it, or like the author needs kick them firmly in the balls and make them reset it to factory defaults to clean the thing rather than waste there money.

  • Mine is very noticeably slowing down. It’s almost as if the insides are slowly being burnt out.
    I’ve never had a phone get so damn hot. Even with 3.0 it’s a slow phone!

    • Yeah, I’ve talked to some many people around the world noticing the same thing. Maybe it’s like the Pink Floyd Pulse CD, where all the blinkers are set to stop at once?

      • I’ve pretty much replaced my contract phone every year anyway. I’ve just never paid for the phone.

      • So there are still folk around that remember that pulse disk set. Mine keep blinking (or shall I say pulsing) for almost three years before dying.

        I noticed a slowdown and loss of memory when I installed a twitter client on my Blackberry. I have been noticing a slow down in my iPhone as well and it is barely two months old. Most certainly seems to be an issue related to apps, especially network intensive ones like Twitter clients.

    • I’ve mine for a year. No problems.

      And the reset isn’t hard at all. Sync, reset, wait, done. Involves clicking 3 or 4 times. Do it at night so it’s ready to go in the morning. Couldn’t hurt.

    • Mine too. I have the 3G so it’s a year old. Maybe it’s a conspiracy and Apple/AT&T is pushing a function to the phone that slows it down and causes it to heat up and spontaneously reboot so that we’ll all buy the new one. They do it with the 3.0OS. If you don’t put a new beta on within a couple weeks of a new one coming out, your phone will just stop working one day. Happened to guys I work with.

      Seriously though, why are so many peoples phones going down at the same time with the same problem…?

      I’m just sayin’.

    • Maybe they’re like the iPod. Steve Jobs mentioned that the iPods were throw away devices and should be bought every few years. Maybe the same mentality went into the iPhone?

  • maybe this is the opening that Pre needs to gain market share. In tech there is always something better around the corner.

  • Its true… after investing so much money and time on iPhone and its apps… it pretty difficult to move to Pre or any other smart phone! Good point Mr Siegler!

  • broke mine a week ago (MG was there actually). posting a picture shortly if our intern can get his shit together.
    Mike's Phone

  • I’d blame AT&T partially but I do notice slowness with my iPhone in general.

  • Good points here MG, but yes you do have to upgrade every year if you want the latest and greatest in mobile phonery. That’s never going to change. There’s always going to be wear and tear with phones after a year, but I’m sure that you’ve downloaded more apps than the average bloke too, and it does have a shabby processor.

    Not saying it’s right, but Apple seems to have built a nice business out of getting people like you (and me, and lots of TechCrunchers) to upgrade every year.

  • The touch sensors on my screen are broken in the middle, which prevents me from hitting 4-5-6 when trying to make a call. I’ve been waiting for the contract to expire at the end of this month. I’m not sure if I’ll get another iPhone; it’s so darn expensive.

    • Dave, mine just lost sensitivity in the area where the top row of keys normally is in portrait mode. Kinda kills email and SMS functionality.

      • Fun watching the chaos Rise of the sour dough - June 4th, 2009 at 6:44 pm PDT

        Don’t paint with it! Just landscape.

      • My iPhone (1st gen) lost touch sensitivity in the middle row. It is a known issue, and apple gave me a new phone even though the warranty was expired. You should check with Apple before buying a new one. Other than that, the iPhone has been great for me, and I’m looking forward to upgrading.

        • You must have been lucky to have your iPhone replaced for free after warranty expired. My 1st Gen lost the internal mic function, shortly after the warranty expired (had to keep using the speaker) but Apple gave me three options: find a third party to fix it on my own, sell it on eBay if I want the 3G w/a two-year contract or pony up another $199 for a brand new 1st Gen but you have to leave the old phone with Apple or pay the full price for the new 3G w/a new AT&T contract.

  • I had my 3G for about a year, and it’s fine. I don’t restart it, I don’t clear the memory, and I have 7 pages of apps that I keep up to date.

    I do notice core and 3rd party applications freezing/unfreezing when auto-switching between Edge, 3G, and Wifi. This is especially annoying when you are on the border of any of these network types.

  • I can’t believe that the solution for the slowness and lack of duration of the battery is waiting for the new one… XDDDD

    You apple fanboys really like to waste money… If a gadget doesn’t work well, the last thing I do is thinking on buy the new version.

  • Its that the “Ford” way? Where you build something designed to break down after a year so you will have to buy a new one.

  • I thought I was the only one with this problem. I could have sworn my phone used to be faster. The only reason I’m hesitating on the pre is the screen is plastic. We will see.

  • I have my iPhone 3g for nearly a year, still works great, not having the battery issues.

    And yeah there’s all the lagging and app crashing, slowness and stuff.

    But the only solution is indeed to format it and restore from itunes

  • I have a 3g that I got 4 months ago, so I gave my 2g to my girlfriend. It’s at about 18 month and it has been crashing on her. Never crashed on me. No heat or speed issues though.

    I agree that the contract extending could be real bad for early adopters. I’m at 3 years now because of my 3g upgrade. Maybe we will see a price reduction.

    I’m not really worried about the pre, I think touch screen is the future. I think Apple will probable mimic Palm’s notification system in the future and they will certainly increase clock speed and battery life to eventually allow multitasking.

    To me the pre’s reviewed mediocre battery life proves why Apple made their choice about multitasking and controlling errant processes.

    I will try reformatting the 2g soon, hopefully it will fix the issues.

  • Actually my Touch is doing the same thing so it’s kinds hard to blame on AT&T.

  • Apple comes out with a new iPhone every 12 months that gets closer and closer to being a finished product, so what is the problem?

    If you aren’t buying a new iPhone every 12 months, you are giving Steve Jobs cancer…

  • i am still using my first generation iphone after 2 yrs, tons of apps and no battery issues.
    AND..i dont find it all that slow without 3g LOL
    luck of the draw or what?

  • i am still using my first generation iphone after 2 yrs, tons of apps and no battery issues.
    AND..i dont find it all that slow without 3g LOL
    luck of the draw or what?

  • i am still using my first generation iphone after 2 yrs, tons of apps and no battery issues.
    AND..i dont find it all that slow without 3g LOL
    luck of the draw or what?

  • Why the Palm Pre had a huge hurdle to climb. The most morally wrong article ever written!

    http://www.crun...th-the-palm-pre

  • i had the same problem. Factory reset solved it. I sync and back up twice before doing factory reset. It sped up a lot. I think the apps are slowing mine down. I ended up only reinstalling the apps I use. Seemed to help as well.

  • Are you sure you’re not looking for a reason to update your iPhone? I’m still using my first gen iPhone and it works fine. It’s slow compared to the 3G but it still gets the job done.

  • my iphone is creeping along… the hangs and waiting feel a bit like, like, like windows? My boys tell me I need to do a factory reset, yes a pain.
    My 15 yr is tricking out his phone and recommends this site for a new screen (either have them do it or you can – if you can).
    http://www.rapi...2/merchant.mvc?
    OR –
    Send it to my son, he will charge you and help me pay for his college – unless i can get the VC funded ;-)

  • I agree with the post – “The amount of money and time I’ve invested in my app collection is reason alone for me not to switch”.
    For Pre, G1 etc. to succeed, they should provide easy portability of apps between the phone platforms. People moved from hotmail to gmail only because they could “forward” their contacts to the later. End of the day, its just a phone, but the “apps” make it personal.

  • Heating up and battery drain is usually caused by a bad app…

    I had that problem with Twitteriffic…

    Did a restore and it was still doing it afterwards, then I remembered it was the last app I installed so I deleted it, problem went away…

  • Re. battery life, try Mophie Juice pack. It is bit bulky but you get double battery life. And now new Air model is even better.

  • Still using my original 4GB iphone. Will preserve it in a time capsule for future generations once new hardware is released this year.

  • LOL, Aron. you *would* like this one. Like any phone has a long lifespan. Maximum: ummm 2 years. (Funny, that’s the same length as the contract)

    • LOL to you. Every one of my gadgets, including phones, lasted much longer than 2 years. Of course, I’ve never owned an Apple product in my life, so maybe that’s the reason.

  • “I still believe it’s one of the best tech purchases I’ve ever made”

    You spend an entire article complaining about how the phone is too expensive, only has a one-year shelf life, the contract locks you in for longer than the phone is good for, the battery life sucks, the battery replacement policy is bunk, it’s too slow, etc (all legitimate complaints I might add),

    And then conclude with “It’s one of the best tech purchases you ever made?”

    What did you buy previously?

    A set of non-working MotoRAZRs off of EBay, some broken hard drives and some scratched DVDs?

  • “AT&T makes this a pretty easy call by allowing us to pay the subsidized contract price ($199 or $299 versus $499 or $599), even though we technically haven’t completed our last 2-year contracts.”

    Can someone tell me where this comes from?

    • What do you mean? That’s what they did last year for the iPhone 3G. I can only assume they’ll do the same this year.

      • I wouldn’t assume that. Log on to your AT&T account manager. Click your “upgrade status” by your device. Mine says:

        “iPhone Upgrade
        As a valued AT&T customer, we can offer you a discounted iPhone upgrade at a higher price, along with a 2-year commitment and an $18 upgrade fee. Please proceed with the online upgrade process for pricing details. You may qualify for a full discount on a standard iPhone upgrade on 07/29/2009″

        When I check the current discounted price, I get $399/$499. So far, no one seems to know what the “may qualify” language means. I read (speculation) somewhere that the AT&T rep has discretion and can “choose” to allow long-term, quality customers the full subsidized price at the 12-14 month point of the 2-year contract (which is where I will be on 7-29-09).

        Sounds like a recipe for another massive debacle to me. AT&T should stick to a hard and fast rule: if you are upgrading one iPhone to the latest hardware, you should get subsidized pricing regardless of where you are in your contract (okay….maybe require 4-6 months before subsidized pricing is available).

      • Big difference between last year and this year though…the original iPhone wasn’t being subsidized at all. If you want to upgrade from the iPhone 3G to the new iPhone, then AT&T will have given Apple $200 or whatever for what they thought was a hold on you for 2 years, while you’d be upgrading to another subsidized phone after only a year.

        As a current 3G user looking to get the new phone, I dearly hope they sell it to current subscribers at the same price, but I’m guessing that it’ll instead go for $200 more to people currently in the middle of a contract.

  • I have a first generation iPhone still and I have also noticed that it’s gotten progressively slower over time. At the same time, it seems that my Edge service gets slower and slower all the time too–other than email, I barely use any data other than when I’m on wifi (if I can avoid it).

  • Have an original and it’s fine, but others with newer ones have started to find calls not hung up properly then the phone then getting super hot. As if the radio side of it is still hunting for a call from the mast. Saying that we’ve now had three people call 02 about either buying a new contract or changing to an iphone and been told to “wait a couple of weeks before buying” They wouldnt say more, but stressed it was best to wait a bit.

  • My phone was doing this as well. I found in settings go to general settings and turn off location services. The phone does not heat up, slow down or freeze anymore.

  • Funny, sounds just like Windows. How ironic.

  • Mike
    Yeah, I am going to drop test too but I will give it another month

  • I think Apple (like Microsoft, and those before them) have been loading their OS updates/upgrades with more and more cruft that demands larger CPUs, bigger disks, more memory because they can.

    If a consumer insists on loading their device with the latest-greatest OS, then there will be a misalignment in the end-user experience.

    This sucks for me in particular as I’m running Panther on my 1.5 GHz G5 12″ Powerbook with maxed memory and it can’t even run Safari 4 without taking a half-hour nap at a 20.00+ CPU load.

    What does this have to do with the iPhone? Not much, other than a suggestion that upgrading it might contribute to the perceptible performance hit.

  • If your phone is overheating set up an appointment with an Apple Store Genius and they’ll replace it for free. I just did that earlier this week. Stop complaining and do what us normal people do, get off our ass and get it fixed.

  • I was having the exact same discussion yesterday with my buddy. What if there is a conspiracy here? What if google is addicting us to google search/gmail/business gmail/google maps and all its most innovative/convenient services and then suddenly start charging for everything or just shuts down it services. What if Apple has a remote button which can slow down macs/iphones/ipods… Monopoly of anything is not good.. I am not a fan of microsoft but I am forcing myself to move onto bing..

  • Dude get an Android phone and stop being such a metoo

  • I think I may know what’s up with the overheating, drained battery, slowness thing. I loaded the Microsoft enterprise pack so I could sync to my office email and I subsequently went through three new phones in 3 days trying to figure out the problem when I suffered the same issues, not realizing it was the new software (Kudos to Apple for just giving me a new phone every time).

    What I discovered on my own is that the enterprise software, when set to push, absolutely wreaked havoc on my phone. I fixed it by setting the get mail option to every 15 minutes. Problem solved – my phone was working great again…

  • Can I just say that I think there are a lot of valid points both in the article and in many of the comments above. However….

    Is it more of a PITA to stubbornly suffer with perceived slowness, rather than just wiping your phone and reinstalling?

    A couple of hours of spare time can save you as much in downtime when it really counts. Just wipe it and start over. You’ll thank yourself later.

  • Is Techcrunch a place to complain about Apple? That’s my impression. My iPhone works great.

  • Question: why haven’t all the fanboys thrown a damn riot that Apple keeps making a phone without a removeable battery?

    I mean Jesus, if you all just scream and yell about it enough, they’ll friggin bend.

  • Honestly I don’t notice any slowdown on my 3G and I bought it @ release day last year. I have just under 3 pages of Apps right now, and maybe saw about 2 other pages of apps come in/out of the phone over the past year. It’s odd that your phone is so slow.

    I also have pretty amazing coverage w/ AT&T here in Raleigh. I can’t complain.

  • Restoring the phone makes it run significantly faster but as you stated HUGE pain in the ass. I only did it because I botched a 3.0 install (tried updating to b4 without installing iTunes 8.2). I would love if Apple let us arrange app icons in iTunes. Would make things so much easier.

  • I think the problem is that you can’t really tell the iPhone to shut down a program and keep it from running in the background like you can with other smartphones

  • Not to be parinoid MG, but everything you mentioned sound like Apple gathering info from your phone without your knowledge or permission.
    http://bit.ly/c51w4
    They might be setting up a cloud backup system to help some upgrade to the video iphone…

  • This is why I don’t buy iXxx products. I have a faux-pod, not an iPod and a Nokia e71, not an iPhone. I dislike being sucked in to the Apple mentality. Best of luck to you and your two ultra expensive alarm clocks.

    • I just did a factory reset and not only wasn’t it a pain in the ass, as you put it, it was really easy. It took 5 minutes or so to to replace the software and then about 15 minutes to re-sync all my tunes.

      Working like it was brand new out of the box now.

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