Comments on: Ooma Offline: If You Wanna Be A Phone Company, You Can’t Go Dead (Redux)

By: mark

mark — Thu, 05 Nov 2009 13:08:08 +0000

True internet phone is not a reliable alternative but if you do use it as your primary service i suggest keeping an old cell phone around and fully charged. Even a cell that does not have active service can be still be used for 911 calls.

By: jo

jo — Sun, 17 May 2009 20:28:51 +0000

Verizon landline out for 9 DAYS! Viatalk constantly down and it was ‘our fault, we had to fix it’ the router wasnt programmed right blah blah…

Ooma was out for a few hours once in the last what ? year? so what. It’s FREE now! No telecom fee, no service fee, no idiot tax. All FREE!!!!!!!!! Works much better than Lingo, Viatalk, Verizon, and others I have had.

By: henry lanclos

henry lanclos — Thu, 23 Apr 2009 18:31:53 +0000

There is a new sheriff in town the company is 5linx.The company unique products and customer service pose itself too be a leader in VoIP industry.

By: ras

ras — Wed, 15 Apr 2009 12:31:50 +0000

A second ooma outage on Wednesday, April 15! I have been with ooma for only 3 weeks- I hope the outage of April 13 and today’s ongoing outage are not harbingers of things to come!
I love my ooma, but I depend on it to run my business too! I am impressed with the level of personal response (via email) but these problems need to be resolved once and for all!

By: wnl

wnl — Tue, 14 Apr 2009 15:13:43 +0000

My last AT&T landline outage (just 10 days ago) lasted 52 hours. I had no dialtone during the entire time. Granted it was just me and not the entire phone network. But let’s keep this outage in perspective. All services experience outages from time to time. The difference is in how the company responds and how it treats its customers.

By: hondo

hondo — Tue, 14 Apr 2009 14:45:55 +0000

my magicJack was up and running flawlessly. This is the difference between a virtual phone company and a CLEC or REAL telephone network. magicJack has control over their network and has a redundant back-up. I would absolutely recommend magicJack.

By: Jason "VerSe" Anderson

Jason "VerSe" Anderson — Tue, 14 Apr 2009 13:40:56 +0000

Exactly, I have been a White rabbit user and have been using Ooma going on 2 years now and never have had a problem, the box glitches once in the blue but it has been great. What company doesn’t have an outage time from time. In the 2 years I’ve had it, this is a first major outage I can remember.

Would still recommend Ooma to all my friends and family!

By: Fernando

Fernando — Tue, 14 Apr 2009 01:54:35 +0000

Dissapointed that this has happened but hope that they get back online as soon as possible. I’m a white rabbit user and I have been pleased with their service over the past 2 yrs.

Fortunately I don’t use my home phone number as my primary form of communication.

-Fernando

By: Steve

Steve — Tue, 14 Apr 2009 01:53:48 +0000

I was right in the middle of an serious tech support call when I was dropped. At first, I blamed the company I was talking to. But then I saw the flashing red Ooma light. Usually just unplugging and plugging in again fixes any hitch I might have, Not today. I”m glad I checked their forum.

Powerless to contact the support center (cell phones don’t work in my neck of the woods) I downloaded Skype and BINGO I’m back in business. Thanks you Intarnets.

By: JN

JN — Tue, 14 Apr 2009 01:48:31 +0000

Yes, except for the fact that the service is still down for a great number of users but the company has posted “all clear” to the outage announcement. This is simply not true. Bad, bad business.

By: Scott Abbott

Scott Abbott — Tue, 14 Apr 2009 01:14:19 +0000

Credit where credit is due here… After my tweet (as I did not realize that Ooma was on Twitter) I was contacted via twitter directly by Rich Buchanan the CMO of Ooma who advised status. I know of few organizations that would actively reach out in such a manner.

Further, this service is fantastic. I have been VERY happy with the quality of service and the features. This is a tremendous money saver to say the least!! My only regret was not finding OOMA faster.

Yes they had an outage, and that stinks – But it is how a company responds to these kinds of issues that is key. They did keep customers apprised of what they knew and the steps they were taking to correct.

I recommend OOMA to my friends regularly and todays response makes me an even bigger fan of the OOMA service.

By: Aswath Rao

Aswath Rao — Tue, 14 Apr 2009 00:48:30 +0000

Ooma users will use their required landline for E911 right?

By: DaveZatz

DaveZatz — Tue, 14 Apr 2009 00:44:08 +0000

You should never rely on any VoIP product for 911. Having said that, Ooma is hands down the best home VoIP product I’ve used. Great price, excellent voice quality and normally super reliable. So happy to leave Vonage behind.

By: tn

tn — Tue, 14 Apr 2009 00:19:03 +0000

So what if it goes down for 5-6 hours once a year. Both verizon and comcast would g down much more often!
I guess the author doesn’t remember that vonage didn’t have 911 services available in the beginning and peolpe died and the company’s still around. I think ooma can maage a 5-6 hour outage. I love my ooma and won’t even think of going back to anything else!

By: Felix Liokumovich

Felix Liokumovich — Mon, 13 Apr 2009 23:50:52 +0000

Rich, please consider sending your users a note stating the issue and possible resolution time.
I and my friends would appreciate a small note in mail

By: EH

EH — Mon, 13 Apr 2009 23:49:05 +0000

multihoming: it’s the latest thing.

By: Dan Blake

Dan Blake — Mon, 13 Apr 2009 23:48:41 +0000

Being a phone company, Many (might) rely on this service for very serious things. 911 calls and the like come to mind. It places a very heavy burden on this type of startup as even the slightest failings are big news.

I am sure they will have the issue corrected soon and yes, they *are* still better than Vonage.

By: Amit Sudharshan

Amit Sudharshan — Mon, 13 Apr 2009 23:41:54 +0000

check out the map of the outage on twitter by searching for “ooma” on http://twittermap.appspot.com

By: Rich Buchanan

Rich Buchanan — Mon, 13 Apr 2009 23:00:08 +0000

Hi Jason,

It’s been a tough day. Yes we at Ooma take this VERY SERIOUSLY. It appears that one of the routes out of our datacenter (and that of several other SV companies) has been experiencing problems. We are attempting fix the problem, but the challenge is that it’s not our network leg or hardware that is the problem.

The service if flucuating up and down as we try to establish new routes around the problem. As soon as we find a permanent fix we’ll post notices on our blog and on twitter.

Our sincere apologies to those impacted this afternoon.

Rich Buchanan
CMO
Ooma

By: GVoice Stinky Too

GVoice Stinky Too — Mon, 13 Apr 2009 22:44:05 +0000

Google Voice has been spotty today as well…perhaps there is a link?

All day today only about 1/3 of my Google Voice calls are working.

It’s really bad….anyone else having google Voice problems?