Comments on: No! Never Surrender To Your Users, Facebook. http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/ Startup and Technology News Fri, 27 Nov 2009 13:19:12 -0800 hourly 1 By: “Parks and Recreation” Comments on Design: The Camel « idp09 orange http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-3104465 “Parks and Recreation” Comments on Design: The Camel « idp09 orange Wed, 18 Nov 2009 03:37:52 +0000 http://www.techcrunch.com/?p=51695#comment-3104465 [...] Tech Crunch article (by Michael Arrington) actually says this: The bottom line is, when you listen to your users, you [...] [...] Tech Crunch article (by Michael Arrington) actually says this: The bottom line is, when you listen to your users, you [...]

]]> By: Don’t Believe Everything You Hear: Why Listening to Your Customers can be Hazardous to Your Health | Atomic Tango http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2935602 Don’t Believe Everything You Hear: Why Listening to Your Customers can be Hazardous to Your Health | Atomic Tango Thu, 20 Aug 2009 04:32:43 +0000 http://www.techcrunch.com/?p=51695#comment-2935602 [...] Update 3/24/9: TechCrunch’s Michael Arrington just argued against listening to customers in a post entitled “No! Never Surrender To Your Users, Facebook!” [...] [...] Update 3/24/9: TechCrunch’s Michael Arrington just argued against listening to customers in a post entitled “No! Never Surrender To Your Users, Facebook!” [...]

]]> By: MY QUEST TO SAVE FACEBOOK…I AM SERIOUS! | OoTheNigerian http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2717757 MY QUEST TO SAVE FACEBOOK…I AM SERIOUS! | OoTheNigerian Mon, 27 Apr 2009 07:15:59 +0000 http://www.techcrunch.com/?p=51695#comment-2717757 [...] TO YOUR USERS: Mike and Scoble are quick to point out that revolutionaries do not listen to their users. Some say if [...] [...] TO YOUR USERS: Mike and Scoble are quick to point out that revolutionaries do not listen to their users. Some say if [...]

]]> By: Big Spaceship | Think Blog - Don't Blame Facebook http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2714899 Big Spaceship | Think Blog - Don't Blame Facebook Fri, 24 Apr 2009 20:38:37 +0000 http://www.techcrunch.com/?p=51695#comment-2714899 [...] bias.’ Tech Crunch’s Michael Arrington already touched on the idea, warning that “making users happy is a suckers game” because you won’t be pushing the envelope. The lesson in Arrington’s comment: consumers are [...] [...] bias.’ Tech Crunch’s Michael Arrington already touched on the idea, warning that “making users happy is a suckers game” because you won’t be pushing the envelope. The lesson in Arrington’s comment: consumers are [...]

]]> By: Valentin http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2706400 Valentin Mon, 20 Apr 2009 14:44:07 +0000 http://www.techcrunch.com/?p=51695#comment-2706400 I didn't agree at all on this point of view. You can find an article I've write about the question on my blog : http://webtribulation.wordpress.com/2009/04/20/ecoutez-vos-utilisateurs It's in french so Google Translate can be your friend. I didn’t agree at all on this point of view.
You can find an article I’ve write about the question on my blog :

http://webtribu...os-utilisateurs

It’s in french so Google Translate can be your friend.

]]> By: Ecoutez vos utilisateurs : designez des Volvos « WebTribulation http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2706095 Ecoutez vos utilisateurs : designez des Volvos « WebTribulation Mon, 20 Apr 2009 11:24:59 +0000 http://www.techcrunch.com/?p=51695#comment-2706095 [...] article a été rédigé en réponse à No! Never Surrender To Your Users, Facebook par Michael Arrignton (TechCrunch US), dont vous pouvez trouver une adaptation en français avec [...] [...] article a été rédigé en réponse à No! Never Surrender To Your Users, Facebook par Michael Arrignton (TechCrunch US), dont vous pouvez trouver une adaptation en français avec [...]

]]> By: Parisians Hit The Streets In Protest Against Facebook Redesign | Our World...travelling by the seat of our pants.... http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2705361 Parisians Hit The Streets In Protest Against Facebook Redesign | Our World...travelling by the seat of our pants.... Sun, 19 Apr 2009 19:54:36 +0000 http://www.techcrunch.com/?p=51695#comment-2705361 [...] happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...] [...] happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...]

]]> By: Techeroid » French Fury: Parisians Hit The Streets In Protest Against Facebook Redesign http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2705343 Techeroid » French Fury: Parisians Hit The Streets In Protest Against Facebook Redesign Sun, 19 Apr 2009 19:40:49 +0000 http://www.techcrunch.com/?p=51695#comment-2705343 [...] not happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...] [...] not happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...]

]]> By: French Fury: Parisians Hit The Streets In Protest Against Facebook Redesign | The Good NET Guide http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2705318 French Fury: Parisians Hit The Streets In Protest Against Facebook Redesign | The Good NET Guide Sun, 19 Apr 2009 19:24:53 +0000 http://www.techcrunch.com/?p=51695#comment-2705318 [...] not happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...] [...] not happy with the redesign even if Facebook has already made some changes due to user complaints (against Michael’s advice), or maybe they’re just really pissed because it’s still confusing their [...]

]]> By: “A camel is a horse designed by committee.” « 69products http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2703392 “A camel is a horse designed by committee.” « 69products Fri, 17 Apr 2009 18:51:53 +0000 http://www.techcrunch.com/?p=51695#comment-2703392 [...] Artikel auf techcrunch beschäftigt sich mit der Problematik, wenn sich zu viele Personen bei der Produktentwicklung [...] [...] Artikel auf techcrunch beschäftigt sich mit der Problematik, wenn sich zu viele Personen bei der Produktentwicklung [...]

]]> By: The Facebook age | b r a n t s http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2695468 The Facebook age | b r a n t s Mon, 13 Apr 2009 04:20:17 +0000 http://www.techcrunch.com/?p=51695#comment-2695468 [...] that a lot of advice was given to Facebook to not just blindly give in to the crowd -Rex Hammock, Michael Arrington, to name a few. While I’m still not a fan of the new design, I agree with that advice, in [...] [...] that a lot of advice was given to Facebook to not just blindly give in to the crowd -Rex Hammock, Michael Arrington, to name a few. While I’m still not a fan of the new design, I agree with that advice, in [...]

]]> By: The Ashes » Blog Archive » Stop Telling Me How to Use Your Products http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2693018 The Ashes » Blog Archive » Stop Telling Me How to Use Your Products Fri, 10 Apr 2009 16:46:23 +0000 http://www.techcrunch.com/?p=51695#comment-2693018 [...] suck it up. During these debates, some have said the best way to drive a product forward was to never compromise and listen to your users, while others celebrated the users getting a voice at the [...] [...] suck it up. During these debates, some have said the best way to drive a product forward was to never compromise and listen to your users, while others celebrated the users getting a voice at the [...]

]]> By: Stop Telling Me How to Use Your Products | Guilda Blog http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2684982 Stop Telling Me How to Use Your Products | Guilda Blog Sat, 04 Apr 2009 20:16:23 +0000 http://www.techcrunch.com/?p=51695#comment-2684982 [...] suck it up. During these debates, some have said the best way to drive a product forward was to never compromise and listen to your users, while others celebrated the users getting a voice at the [...] [...] suck it up. During these debates, some have said the best way to drive a product forward was to never compromise and listen to your users, while others celebrated the users getting a voice at the [...]

]]> By: Mike Arrington is Wrong: Making Users Happy is Not a Suckers Game! | Broadband Evolved http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2683660 Mike Arrington is Wrong: Making Users Happy is Not a Suckers Game! | Broadband Evolved Fri, 03 Apr 2009 20:05:05 +0000 http://www.techcrunch.com/?p=51695#comment-2683660 [...] Arrington says that “making users happy is a suckers game” and that product innovation is best [...] [...] Arrington says that “making users happy is a suckers game” and that product innovation is best [...]

]]> By: Sumeet http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-1/#comment-2676621 Sumeet Mon, 30 Mar 2009 17:17:18 +0000 http://www.techcrunch.com/?p=51695#comment-2676621 You nailed it. Having a strategy is one thing and implementing it with right essence is another. With competition, falling ad rates, cash flow issues, demanding investors and no sight of sustainability in business makes things very complex. You nailed it.
Having a strategy is one thing and implementing it with right essence is another.
With competition, falling ad rates, cash flow issues, demanding investors and no sight of sustainability in business makes things very complex.

]]> By: Don’t Underestimate The Value Of Listening — crowdSPRING Blog http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2676195 Don’t Underestimate The Value Of Listening — crowdSPRING Blog Mon, 30 Mar 2009 06:02:06 +0000 http://www.techcrunch.com/?p=51695#comment-2676195 [...] back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your users. Arrington concludes that: The bottom [...] [...] back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your users. Arrington concludes that: The bottom [...]

]]> By: On the way to perfect computing » Blog Archive » A Camel is a Horse Designed by Committee http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2675980 On the way to perfect computing » Blog Archive » A Camel is a Horse Designed by Committee Sun, 29 Mar 2009 22:38:33 +0000 http://www.techcrunch.com/?p=51695#comment-2675980 [...] Each time I postoped it for different reasons, and almost forgot about it. But now, once I see this excellent post on TechCrunch, let’s talk about it. Here you [...] [...] Each time I postoped it for different reasons, and almost forgot about it. But now, once I see this excellent post on TechCrunch, let’s talk about it. Here you [...]

]]> By: Why Facebook’s Conceding the Redesign Battle to Win the War : Ouech.net http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2675898 Why Facebook’s Conceding the Redesign Battle to Win the War : Ouech.net Sun, 29 Mar 2009 20:27:30 +0000 http://www.techcrunch.com/?p=51695#comment-2675898 [...] believe that’s what is happening here. Unlike Scoble or Arrington, I don’t believe Facebook has handed over control to “volvo” or [...] [...] believe that’s what is happening here. Unlike Scoble or Arrington, I don’t believe Facebook has handed over control to “volvo” or [...]

]]> By: ketan http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2675751 ketan Sun, 29 Mar 2009 16:06:21 +0000 http://www.techcrunch.com/?p=51695#comment-2675751 Its almost illegal for Facebook to ignore feedback from its users with its inherent privacy issues. The common Facebook user has a way bigger stake in the envelope Facebook is trying to push than a typical Google or TechCruch user. Its almost illegal for Facebook to ignore feedback from its users with its inherent privacy issues. The common Facebook user has a way bigger stake in the envelope Facebook is trying to push than a typical Google or TechCruch user.

]]> By: <fb:name linked="false" useyou="false" uid="500065617">Meredith Peruzzi</fb:name> http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2674970 Meredith Peruzzi Sat, 28 Mar 2009 15:13:17 +0000 http://www.techcrunch.com/?p=51695#comment-2674970 And then there's the whole "social contract" aspect, which has been completely ignored... And then there’s the whole “social contract” aspect, which has been completely ignored…

]]> By: 3riversstudio.com / Around the Web 3.25.09: Blockbuster teams with TiVo, Spark announces a new fund, iPhone in China rumors emerge http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2674846 3riversstudio.com / Around the Web 3.25.09: Blockbuster teams with TiVo, Spark announces a new fund, iPhone in China rumors emerge Sat, 28 Mar 2009 12:05:28 +0000 http://www.techcrunch.com/?p=51695#comment-2674846 [...] – Despite being told he was terrible at the samba on "Dancing with the Stars," Apple’s Steve Wozniak gets spared the axe. AllThingsDigital – Facebook might redesign its redesign because of negative user feedback, which is making some critics call the company a big wuss. TechCrunch [...] [...] – Despite being told he was terrible at the samba on "Dancing with the Stars," Apple’s Steve Wozniak gets spared the axe. AllThingsDigital – Facebook might redesign its redesign because of negative user feedback, which is making some critics call the company a big wuss. TechCrunch [...]

]]> By: “A camel is a horse designed by committee.” « 69products http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2674103 “A camel is a horse designed by committee.” « 69products Fri, 27 Mar 2009 22:01:37 +0000 http://www.techcrunch.com/?p=51695#comment-2674103 [...] camel is a horse designed by committee.” Ein Artikel auf techcrunch beschäftigt sich mit der Problematik, wenn sich zu viele Personen bei der Produktentwicklung [...] [...] camel is a horse designed by committee.” Ein Artikel auf techcrunch beschäftigt sich mit der Problematik, wenn sich zu viele Personen bei der Produktentwicklung [...]

]]> By: Facebook 2009=PR blunder « David Kirkpatrick http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2673851 Facebook 2009=PR blunder « David Kirkpatrick Fri, 27 Mar 2009 19:42:05 +0000 http://www.techcrunch.com/?p=51695#comment-2673851 [...] users will be fairly content with Facebook’s decision to listen to their feedback, but critics actually think this is a bad decision. Judged by numbers, around just one percent of Facebook users complained [...] [...] users will be fairly content with Facebook’s decision to listen to their feedback, but critics actually think this is a bad decision. Judged by numbers, around just one percent of Facebook users complained [...]

]]> By: jeff jochum http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-4/#comment-2673446 jeff jochum Fri, 27 Mar 2009 15:35:45 +0000 http://www.techcrunch.com/?p=51695#comment-2673446 Whenever I see these listen vs. ignore arguments, I simply assume that no one is following a key rule of innovative marketing: Ignore what users SAY if favor of what they MEAN. I know this is Heavy Lifting, but think it represents the most powerful advice for anyone who wants to achieve success by making their community happy, IMHO. For more on this concept, I recommend reading The Culture Code, which does a great job of explaining how important it is. Whenever I see these listen vs. ignore arguments, I simply assume that no one is following a key rule of innovative marketing: Ignore what users SAY if favor of what they MEAN. I know this is Heavy Lifting, but think it represents the most powerful advice for anyone who wants to achieve success by making their community happy, IMHO. For more on this concept, I recommend reading The Culture Code, which does a great job of explaining how important it is.

]]> By: brent http://www.techcrunch.com/2009/03/24/no-never-surrender-to-your-users-facebook/comment-page-1/#comment-2672611 brent Fri, 27 Mar 2009 03:55:32 +0000 http://www.techcrunch.com/?p=51695#comment-2672611 i think Facebook is trying to monetize their search engine for targeted ads, that's why they make it harder to find anything :) i think Facebook is trying to monetize their search engine for targeted ads, that’s why they make it harder to find anything :)

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