When UserVoice launched its hosted solution for companies looking to harness user feedback a little over 7 months ago, we wrote it could well be a replacement for e-mail when it comes to aggregating opinions, ideas and suggestions from user / customer bases. Now, UserVoice says its offering is solid enough for enterprise usage and is consequently dropping the beta tag.
Billing itself as an ‘online suggestion box that sorts itself’, UserVoice enables companies to embed widgets onto websites and applications to sollicit feedback from users in combination with a Digg-like voting feature. The idea behind that approach is that it’s easier and more scalable to crowdsource user opinions, ideas and suggestions than other ways of communication.
You can use the UserVoice service for free, but with a rather big limitation on features. More advanced packages are available starting from $289 per month, and there are also special packages for startups, non-profit organizations and educational institutions. If you want to take a look at alternatives, you might want to check out similar service providers such as CrowdSound, Suggestionbox and Get Satisfaction.
UserVoice has attracted customers from various sizes so far, including nice references like Sun Microsystems, Nokia and MySpace but also smaller web application providers like Blip.fm, 12seconds and Alert Thingy. According to the announcement, over 120 million widget impressions have already been served, with over 530,000 votes logged to date. Not bad for a startup that operates without outside financing apart from a small seed round from Nuvoiz raised back in 2007.
Bonus points for using Initech as the company for the live demo. Marvellous touch.
We use uservoice and it is an incredible service. I highly suggest it to anyone.
We also have this product called YouSuggest – the social suggestion box (see here: http://www.latticepurple.com) from Asia to capture consumer feedback …YouSuggest is fully fully customizable…and helps you engage your community into innovation in your business. And our price is a lot more competitive than what uservoice or salesforce could ever be.
@sandy: yes the concept helps in SEO coz the forum sits on another server which talks about your parent website & business….it significantly improves your pagerank. And the increase is genuine i.e. without any offence to google terms.
We also provide a free, simple alternative to these services, aimed at startups and small projects:
http://featurelist.org
IdeaScale.com is another good customer feedback portal.
I’ve used UserVoice for a year. It provides user engagement that is very valuable to your company, but also to other users.
Highly recommended.
Cool, and thanks for the tip btw, I got it from your Twitter stream
One thing that I really like about Uservoice is that ability for users to drop comments or feedback without having to go through their registration or login process. Something that annoys me when using Get Satisfaction. Not a lot of users have account with Get Satisfaction so it is a great plus for them to be able to visit uservoice and easily drop a comment.
We’re using it for our new/upcoming product, and it rocks. Highly recommended.
Uservoice is cool – though at my company we found that it wasn’t really focused towards internal use. Kindling ( http://www.kindlingapp.com ) seemed to fit the bill a lot better.
For customer facing sites though, I think Uservoice is good – Get Satisfaction even better.
The feedback tab and the fact my users do not need to register to provide feedback is great stuff!
We’re UserFix, a social feedback hub that enables users to share feedback about any Web site/app/service and allows product teams to join the feedback loop and collaborate with their users.
http://userfix.com
UserVoice is very good. Though the new pricing is very big for small companies and startups.
fyi We have discounts for startups and non-profits.
I will have to check it out to see what the pros/cons are…does anyone know if it helps with SEO value?
sandy
http://www.megastarmedia.com
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…..Now , if you registered, please come back after 24 hours and there will be extra surprises for you, my friends.
great looking product. we’re in the middle of implementing it at WhippleHill. Excited to see it in action.
It seemed as if to really use this system (and gain administrative control – which I assume IS needed if you’re allowing unregistered comments) that you must pay $200+ per month.
Did I miss something?
Hi Wayne -
You do not have to pay to have Administrative control.
I’d recommend signing up for our free account and give it a whirl. http://uservoic...com/account/new
much more cleaner than get satisfaction.
Is the free uservoice version wrapped with ads?
Hi Justin -
No ads, just a tool to help you kick ass a little harder.
Hope we can help you out.
Thanks for the info. I am gonna recommend it to my clients.
a social feedback hub that enables users to share feedback about any Web site/app/service and allows product teams to join