Comments on: Frogmetrics: Handheld Surveys You Might Actually Want To Fill Out http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/ Startup and Technology News Tue, 10 Nov 2009 09:34:07 -0800 hourly 1 By: Customer Satisfaction, Web 2.0 Style | Geek Troika http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2598065 Customer Satisfaction, Web 2.0 Style | Geek Troika Mon, 19 Jan 2009 05:51:30 +0000 http://www.techcrunch.com/?p=24077#comment-2598065 [...] TechCrunch has a write-up on this new startup whose main goal is to get customer satisfaction data where it belongs, in the businesses’ hands! [...] [...] TechCrunch has a write-up on this new startup whose main goal is to get customer satisfaction data where it belongs, in the businesses’ hands! [...]

]]> By: jone http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2576719 jone Wed, 24 Dec 2008 23:06:18 +0000 http://www.techcrunch.com/?p=24077#comment-2576719 so how much it'll cost me to get this going in my store? so how much it’ll cost me to get this going in my store?

]]> By: Another way to survey | Written By All Of Us | A Slack Barshinger Blog http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2563738 Another way to survey | Written By All Of Us | A Slack Barshinger Blog Thu, 11 Dec 2008 14:02:42 +0000 http://www.techcrunch.com/?p=24077#comment-2563738 [...] I saw this article and thought how cool would it be to have a handheld survey machine? Frogmetrics takes a Nokia n810 [...] [...] I saw this article and thought how cool would it be to have a handheld survey machine? Frogmetrics takes a Nokia n810 [...]

]]> By: Rick Holsten http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2515555 Rick Holsten Tue, 28 Oct 2008 12:50:12 +0000 http://www.techcrunch.com/?p=24077#comment-2515555 It would seems that this device would give instant, fun feedbackfrom patrons of restaurants. A quick and easy questionaire that feeds back such key questions as: where did you hear about our restaurant, did you order the special of the day, was the meal worth the price you paid. In this way you can focus your advertising dollars and immediately appeal to that market share. Response percentages of 2% (normal to written survey requests) will not impact your business like a short 25 second response into a "fun to use" device when you get your check and pay your bill. In the time it takes to get your receipt back from your credit card payment, your input is the biggest TIP that the restaurant owner can receive. It would seems that this device would give instant, fun feedbackfrom patrons of restaurants. A quick and easy questionaire that feeds back such key questions as: where did you hear about our restaurant, did you order the special of the day, was the meal worth the price you paid. In this way you can focus your advertising dollars and immediately appeal to that market share. Response percentages of 2% (normal to written survey requests) will not impact your business like a short 25 second response into a “fun to use” device when you get your check and pay your bill. In the time it takes to get your receipt back from your credit card payment, your input is the biggest TIP that the restaurant owner can receive.

]]> By: Paul Rosenfeld http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512995 Paul Rosenfeld Sat, 25 Oct 2008 06:34:03 +0000 http://www.techcrunch.com/?p=24077#comment-2512995 ok. I like the UI and the idea. Have to hold onto that hardware. I assume you thought of a leasing model like POS credit card terminal industry for the little guys. ok. I like the UI and the idea. Have to hold onto that hardware. I assume you thought of a leasing model like POS credit card terminal industry for the little guys.

]]> By: Startup News http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512983 Startup News Sat, 25 Oct 2008 06:16:14 +0000 http://www.techcrunch.com/?p=24077#comment-2512983 This concept is not entirely new .. Several companies have tried the hand held thing before see video http://stream01.pixelfish.com/lrs_ti/playerHB_vm.php?mediaType=windows&browser=MSIE They have been out for a while but the problem they had was the cost of hardware .. a restaurant for instance would need several of these handhelds plus you have to deall with repairs, theft etc . A few compnaies that do this http://www.pager.net/Long-Range-Systems/customer-survey.html http://www.digivey.com/handheld_surveysystems.htm Overall Frogmedia has a good product and I think they will do well . It seems like an effective solution for feedback http://www.pager.net/media/Press-Releases/ECC-07.html This concept is not entirely new .. Several companies have tried the hand held thing before see video
http://stream01...mp;browser=MSIE

They have been out for a while but the problem they had was the cost of hardware .. a restaurant for instance would need several of these handhelds plus you have to deall with repairs, theft etc .

A few compnaies that do this
http://www.page...mer-survey.html
http://www.digi...rveysystems.htm

Overall Frogmedia has a good product and I think they will do well . It seems like an effective solution for feedback

http://www.page...ses/ECC-07.html

]]> By: Justin Berry http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512593 Justin Berry Fri, 24 Oct 2008 19:37:16 +0000 http://www.techcrunch.com/?p=24077#comment-2512593 Upfront cost will likely hold this product back some, but I think that the idea is great and potentially extremely useful if utilized correctly. Upfront cost will likely hold this product back some, but I think that the idea is great and potentially extremely useful if utilized correctly.

]]> By: Doug Petkanics http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512569 Doug Petkanics Fri, 24 Oct 2008 19:10:33 +0000 http://www.techcrunch.com/?p=24077#comment-2512569 Hi Paul. The use case varies depending on the industry using the service. At a retail setting the customer can take the survey while the cashier is folding their purchases and ringing them up with time to spare. In a restaurant, a customer can take it while waiting for the server to bring change/run the credit card. Obviously there are always challenges getting people to give useful feedback, but we're trying to take the pain out of it for all the consumers out there. Hi Paul. The use case varies depending on the industry using the service. At a retail setting the customer can take the survey while the cashier is folding their purchases and ringing them up with time to spare. In a restaurant, a customer can take it while waiting for the server to bring change/run the credit card.

Obviously there are always challenges getting people to give useful feedback, but we’re trying to take the pain out of it for all the consumers out there.

]]> By: Rod http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512567 Rod Fri, 24 Oct 2008 19:09:01 +0000 http://www.techcrunch.com/?p=24077#comment-2512567 No more Focus Group! Cool! No more Focus Group! Cool!

]]> By: Doug Petkanics http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512562 Doug Petkanics Fri, 24 Oct 2008 19:05:09 +0000 http://www.techcrunch.com/?p=24077#comment-2512562 Hi Scrappy. Yes the device contains an on screen keyboard so that users can leave comments if they choose to. This has been one of the most beneficial features to businesses during pilot testing. Additionally, customers can optionally leave an email address as well if they would like a follow up from management on their issue. Or they can choose to remain anonymous. Hi Scrappy. Yes the device contains an on screen keyboard so that users can leave comments if they choose to. This has been one of the most beneficial features to businesses during pilot testing. Additionally, customers can optionally leave an email address as well if they would like a follow up from management on their issue. Or they can choose to remain anonymous.

]]> By: As a user it misses what I need http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512472 As a user it misses what I need Fri, 24 Oct 2008 16:59:58 +0000 http://www.techcrunch.com/?p=24077#comment-2512472 When I feel like filling out feedback, it's not to give scores from 1-6 on questions that the business thought of. It is to feedback a specific complaint, or improvement idea. That's what can help them improve, andt it necessitates some text. Does this have on-screen keyboard? --Scrappy When I feel like filling out feedback, it’s not to give scores from 1-6 on questions that the business thought of. It is to feedback a specific complaint, or improvement idea. That’s what can help them improve, andt it necessitates some text. Does this have on-screen keyboard?

–Scrappy

]]> By: Paul Rosenfeld http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512464 Paul Rosenfeld Fri, 24 Oct 2008 16:26:55 +0000 http://www.techcrunch.com/?p=24077#comment-2512464 Can someone please share the use case? Is a clerk going to have to give this to a customer walking out the door? Is it tethered to the P.O.S.? I like the simplicity of the software but that's not the challenge - it's customer behavior and real-world interactions getting in the way. And I assume it's not going to be for the millions of mom and pops because they'd have to buy the hardware? Can someone please share the use case? Is a clerk going to have to give this to a customer walking out the door? Is it tethered to the P.O.S.? I like the simplicity of the software but that’s not the challenge – it’s customer behavior and real-world interactions getting in the way.

And I assume it’s not going to be for the millions of mom and pops because they’d have to buy the hardware?

]]> By: Jacob http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512451 Jacob Fri, 24 Oct 2008 16:04:41 +0000 http://www.techcrunch.com/?p=24077#comment-2512451 Their website looks just like Apple Store. Nice work. Their website looks just like Apple Store. Nice work.

]]> By: Damon Damony http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512385 Damon Damony Fri, 24 Oct 2008 14:05:47 +0000 http://www.techcrunch.com/?p=24077#comment-2512385 @Chris Byrne - Stop stealing other's press while flaunting your bullshit. What will be interesting is how sales of this product go in a market where almost everyone is cutting their budget. @Chris Byrne – Stop stealing other’s press while flaunting your bullshit.

What will be interesting is how sales of this product go in a market where almost everyone is cutting their budget.

]]> By: Brian Slawin http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512361 Brian Slawin Fri, 24 Oct 2008 13:03:46 +0000 http://www.techcrunch.com/?p=24077#comment-2512361 Nice work Frogmetrics. My company talked with Scott just after they launched this summer and no doubt, they've latched into something that is needed (more efficient gathering and tabulation of information, in real-time). As we wondered then, and still do now: 1 - How will the average retailer afford the device and the service and a wifi connection? 2 - Is the market primarily chains/big box retailers hoping to filter down into the mom-and-pops? if so, this may fly because we see hardware expense as a major barrier. 3 - Congrats on Google...how are they intending to use this . . . mobile events? 4 - How will, or can it, filter into the live events environment to replace traditional lead management? Again, great work folks, we're interested and intrigued. Nice work Frogmetrics. My company talked with Scott just after they launched this summer and no doubt, they’ve latched into something that is needed (more efficient gathering and tabulation of information, in real-time).

As we wondered then, and still do now:
1 – How will the average retailer afford the device and the service and a wifi connection?

2 – Is the market primarily chains/big box retailers hoping to filter down into the mom-and-pops? if so, this may fly because we see hardware expense as a major barrier.

3 – Congrats on Google…how are they intending to use this . . . mobile events?

4 – How will, or can it, filter into the live events environment to replace traditional lead management?

Again, great work folks, we’re interested and intrigued.

]]> By: geekycoder http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512338 geekycoder Fri, 24 Oct 2008 11:26:18 +0000 http://www.techcrunch.com/?p=24077#comment-2512338 I have some questions ? Why is it restricted to Nokia's specific phone ? Is this a application ? If not ? Why can't this be created by just HTML page using AJAX ? if it just server serving html, what is the barrier to entry ? There is too emphasis on the UI but can't the UI create by html ? If it works in HTML, iphone and Windows Mobile is a potential target too. I have some questions ?
Why is it restricted to Nokia’s specific phone ? Is this a application ? If not ? Why can’t this be created by just HTML page using AJAX ? if it just server serving html, what is the barrier to entry ?
There is too emphasis on the UI but can’t the UI create by html ?

If it works in HTML, iphone and Windows Mobile is a potential target too.

]]> By: fanav http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512310 fanav Fri, 24 Oct 2008 09:10:41 +0000 http://www.techcrunch.com/?p=24077#comment-2512310 Pretty interesting - I've seen a lot of companies using free surveys from surverymonkey, which is nice if you're a company on the cheap. But these are pretty nifty. I wonder if you'll see companies sending these to your own handheld somehow at some point... Pretty interesting – I’ve seen a lot of companies using free surveys from surverymonkey, which is nice if you’re a company on the cheap. But these are pretty nifty. I wonder if you’ll see companies sending these to your own handheld somehow at some point…

]]> By: Free iPhone 3G Apps http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512277 Free iPhone 3G Apps Fri, 24 Oct 2008 07:29:58 +0000 http://www.techcrunch.com/?p=24077#comment-2512277 Last I remembered, aren't those surveys worth like $5/per survey from companies such as AC Nielson? Or perhaps I'm mistaken ;) - Kevan / Free-iPhone-3G-Apps.com Last I remembered, aren’t those surveys worth like $5/per survey from companies such as AC Nielson?

Or perhaps I’m mistaken ;)

- Kevan / Free-iPhone-3G-Apps.com

]]> By: Ethan Herdrick http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512274 Ethan Herdrick Fri, 24 Oct 2008 07:25:50 +0000 http://www.techcrunch.com/?p=24077#comment-2512274 This is great. Congratulations to Scott, Jeremy, and the rest of the Frogmetrics team. This is great. Congratulations to Scott, Jeremy, and the rest of the Frogmetrics team.

]]> By: Chris Byrne http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512257 Chris Byrne Fri, 24 Oct 2008 06:37:14 +0000 http://www.techcrunch.com/?p=24077#comment-2512257 Great gizmo. Another gizmo every retail customer has in their pocket is called a phone. See how we used this at a recent conference: http://www.narragansett.ie/blog/2008/10/dynamic-conference-feedback-without.html Great gizmo. Another gizmo every retail customer has in their pocket is called a phone. See how we used this at a recent conference:
http://www.narr...ck-without.html

]]> By: informednetworker.com http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512249 informednetworker.com Fri, 24 Oct 2008 06:10:45 +0000 http://www.techcrunch.com/?p=24077#comment-2512249 <strong>Frogmetrics: Handheld Surveys You Might Actually Want To Fill Out...</strong> Frogmetrics, a Y Combinator startup that helps companies quickly get customer feedback using a handheld hardware device, has launched to the public. The startup has created a custom firmware for the Nokia n810 internet tablet that lets companies offer... Frogmetrics: Handheld Surveys You Might Actually Want To Fill Out…

Frogmetrics, a Y Combinator startup that helps companies quickly get customer feedback using a handheld hardware device, has launched to the public. The startup has created a custom firmware for the Nokia n810 internet tablet that lets companies offer…

]]> By: Frank http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512217 Frank Fri, 24 Oct 2008 04:39:12 +0000 http://www.techcrunch.com/?p=24077#comment-2512217 Dude, it's so cheap that customer tell them to charge more...lol [they prefer qualitative statements, otherwise negotiations are ruined] Most likely, they charge #surveys per month or units-deployed per month SAAS for a dashboard Managed Assets, like Trendstar buying all of coor's kegs and managing the supply chain of coor's kegs for them. Sales cycles are short when you can hand your clients a check for their current assets or give them some assets up front. Dude, it’s so cheap that customer tell them to charge more…lol

[they prefer qualitative statements, otherwise negotiations are ruined]

Most likely, they charge #surveys per month or units-deployed per month

SAAS for a dashboard

Managed Assets, like Trendstar buying all of coor’s kegs and managing the supply chain of coor’s kegs for them. Sales cycles are short when you can hand your clients a check for their current assets or give them some assets up front.

]]> By: Sean http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512215 Sean Fri, 24 Oct 2008 04:35:09 +0000 http://www.techcrunch.com/?p=24077#comment-2512215 Splendid job to the entire Frogmetrics team. This was a long time coming and they have carved out a valuable chunk of a market that definitely wasn't being served well before. Splendid job to the entire Frogmetrics team. This was a long time coming and they have carved out a valuable chunk of a market that definitely wasn’t being served well before.

]]> By: Frank http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512209 Frank Fri, 24 Oct 2008 04:24:34 +0000 http://www.techcrunch.com/?p=24077#comment-2512209 "...just bitter because you got beaten..." Hyper-competitive fucks like you are exactly what destroys startup communities. "are you gonna win?" I hear salesforce likes that type of attitude. Grow up. “…just bitter because you got beaten…”

Hyper-competitive fucks like you are exactly what destroys startup communities.

“are you gonna win?” I hear salesforce likes that type of attitude.

Grow up.

]]> By: Jason http://www.techcrunch.com/2008/10/23/frogmetrics-handheld-surveys-you-might-actually-want-to-fill-out/comment-page-1/#comment-2512203 Jason Fri, 24 Oct 2008 04:03:57 +0000 http://www.techcrunch.com/?p=24077#comment-2512203 Questions: Pricing? What about when somebody walks off with said Nokia n810 internet tablet? Questions:

Pricing?

What about when somebody walks off with said Nokia n810 internet tablet?

]]>