Instead of dwelling on whether an economic apocalypse is about to loom upon us, some startups are plugging away at improving their products. Israeli Kampyle is a case-in-point. Today the company is extending its feedback analytics platform from websites to client software—with a specific focus on the installation process, a major pain point for client applications.
Most software client application installations have high abandonment rates. There’s no shortage of reasons for users to abort the installation process, these include: slow/heavy downloads, too many steps, security concerns, lack of information, and too many ads. Speaking to customers, Kampyle learned that the aborts leave companies with many assumptions, but few conclusions. Sure, many companies trigger uninstall feedback forms when the user abruptly ends the installation, but it seems—at least from what Kampyle has learned—companies find it difficult to translate the collected information to actionable items.
Kampyle for Software is designed to do just that. It leverages Kampyle’s feedback analytics platform to aggregate and manage feedbacks generated by two forms it produces—one for the Installation, the other for uninstall. Instead of manually going through each feedback form, as many companies do today, Kampyle groups the feedback alltogether and presents the aggregate information in easy-to-read charts. The forms are completely customizable of course, and so are the landing pages that are designated to open upon installation termination. No special programming knowledge is required to integrate the calls into installer creation tools such as InstallShield.
Kampyle for Software is free for Open Source applications. Commercial applications will be priced by scale, with a minimum of $99/mo. The first month is free so there’s no reason not to give it a shot.
From its debut 5 months ago, Kampyle has amassed 3000 customers. It may not be the next Google, but at least it’s plugging away.
Roi:
What software or technique do you use to grab your screenshots? I never seem to be able to get portrait-orientation screengrabs that come as far down the webpage as yours does here. I’m at the super-primitive level of just using Ctrl-Print Screen. I’d appreciate any recommendations or advice.
Thanks!
Dean
>I never seem to be able to get portrait-orientation screengrabs that come as far down the webpage as yours does
Snagit from Techsmith can do it, or, if you like it automated and free, use iMacros for Internet Explorer: http://wiki.ima...Site_Screenshot
what you need is a screen capture app that has an autoscroll feature that will automatically scroll down while capturing the window so you can get the whole thing.
the commercial app SnagIt (http://www.tech...een-capture.asp) has this feature, but also give the donationware Screenshot Captor (http://www.dona...ptor/index.html) a shot.
Thanks! I’ll give them both a try.
–Dean
There is a Firefox add-on to do this to. I used to use it and it worked well. I can’t recall the name any longer though.
try browsershots.org for full screen good quality screenshots (I don’t work for them or have any affiliation, I just think it’s a great service), great for checking how websites look in loads of obscure browsers…
very cool, like google analytics
http://gatesand...s.blogspot.com/
Great job guys.
We’ve been using Kampyle for our private Beta feedback and its decent. We can definitely see the constant progression / plugging away and it creates that classic startup good will.
Check it out if you’re looking for user feedback on a beta, A/B testing, etc
I use Screenhunter, a free download from Cnet. I love it.
the free version of screenhunter doesn’t have autoscroll:
http://www.wisd.../sh/sh_free.htm
We use Kampyle on CollegeWikis and it’s great.
It goes right on the bottom right of every page and people provide (very) useful feedback through it.
I have been Kampyle for a few months. It is actually really useful. The comments our users send us are very very insightful, and a great help. nicely done.
Is it my imagination or is Israel becoming a tech bohemoth. It seems like we hear about a new up and coming company from there every day. I guess its attributeable in part to a highly educated work force. Lets hope Iran can be dissuaded from nuking them.
it has not yet hit the market properly
Nice! I will try it and maybe understand why nobody use my soft
Update: Useless if your sofware is an Adobe AIR application.
I like very much the writings and pictures and explanations in your adress so I look forward to see your next writings.
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