I know Mossberg ‘reviewed’ the service a while back, but he was on the plane by himself with a cornucopia of devices. That’s not a real world situation. I was skeptical of the whole thing like most of you were, but after yesterday I’m completely sold. It’s not earth shattering or anything. I mean, it’s only Wi-Fi on a plane, but it’s finally here and better than expected.
Let’s start with the good. Getting yourself set up is super easy, but there is one caveat. Managing your Gogo account from a mobile device is limited and you’ll need a laptop to get everything up and running. It’s also not really worth it to pay $13 if you’re only going to be using your BlackBerry, iPhone or Windows Mobile device, but I digress. Setup is simple, but if you do run into some problems there is a 24-hour help desk that’s available to you via IM regardless of whether or not you’re connected. I actually used it yesterday and they got me squared away in a matter of minutes. Also, for the next month or two there will be Gogo reps from Aircell wearing mint green polos on board to help customers out. After that there will be telephone CSRs at your beck and call.
Well it is good…but the price is a little high I suppose.Nonetheless, it surely will drop down!
http://vishtech...experience.html
Hmm, I wonder if the FAA is cool with this idea? If so, then it makes sense if these signlas can go 30K feet and you’re OK with 700ms latency!
EventPro Strategies is doing all the staffing for this, so it’s going to be HUGE and PERFECT!
They must have an A++ PR agency. You guys are lapping it up.
Yes we are good at what we do.
I love that it’s finally become an option for airplane customers! It’s a little expensive but not too bad if it’s a long cross country flight or to another country… we like, we like!
Ok, I live in Europe. My question is, when will we get it, and more importantly… on my flights to Australia, will it be around?
Looking at the video it seems that you need land below you to have a signal, does this mean we can use it on Seaboard flights? Thats the only time its needed, on the 15 hour hauls, 2 hour flights are no biggy
From the clip shown… this technique of setting up receive/transmitter poles all across the country will NOT work on flight going to Europe… ocean?