SEE! I knew this would happen. I should have called in sick. Although, I might start to feel “bad” here in a little bit and have to “force” myself to go home and “rest”.

Can you say “brick”?

How about iPod Touch? Do we sadly have to pay another $9.95 to get another firmware update? Steve, I’ve paid 399 for that device and 19.99 for an update!

Mike - does that mean we’ll get to see your app reviews today?

Can you explain this a little more thoroughly for windows users? I don’t want to brick this mafucka.

@Jay M

Are you hiding file extensions? I’m no expert, but I’ve run into similar problems in the past that a simple preference change fixed.

iphone upgrading now 

@steve then don’t do it until the first reports come in. this will likely work through the iTunes store directly in the next few days anyway i would presume.

@Jason i double checked on that to make sure i see no .zip

@Jay M

Are you on a Mac? Try looking at this http://forums.macrumors.com/sh.....p?t=395047

ok, update is complete, everything looks good. video coming up.

I didnt find also the app store but it is there !!

Nath
http://www.themostpowerfulcompany.com

@Michael Arrington

When you follow up can you let us all know how long the entire process took?

Thanks for the info!

Scott: I updated the post, everything went smoothly. Here’s the video:

did you lose your contacts?

Working here.

Thats awesome Mike, cheers for sharing…it must be pretty damn late for you. Ok, screw it - i’m going for it…what the hell.

Thanks for the download link and option key secret. However, I downloaded several apps (AIM, Ebay, etc.) and after initializing the OS on the iPhone everything looked ok but none of the applications, with the exception of the new Contacts, worked. They would launch the flash screen then go away. My guess is nothing is live until the Apple network is or am I doing something wrong?

bert - i did not lose my contacts.

How do i take away the .zip extension?

woooot woooooot, let the phone app clutter begin

ok here’s my video of jott, which transcribes voice comments to text. worked very well.

By the way, to those of you downloading apps, download loopt via this link. I’ll explain in a couple of hours why.

http://phobos.apple.com/WebObj.....&mt=8

Hey if I pay 9.99 for the ipod touch software update, does it come with the previous updates as well??

2.0 upgrade worked for me too. very nice

Yeah what ^^ abhishek asked.

Happy Birthday Seth Godin!!!

Anyone know if it’s OK to do this with a sim-unlocked iPhone? And if not, is there a way of reversing the sim unlock on Windows?

Installed 2.0 Upgrade.
Everything worked fine. All Data has been saved. Apps fro the store have been installed succesfully.

They seem to have forgotten the clock settings tough

@Abhishek - yes… I recently lost my “january update” apps when I restored after upgrading from tiger to leopard - the apple rep told me the 2.0 update will include the apps from the january update.

this does not work for ipod touch users

The 2.0 upgrade worked for me. A bit nervewracking though. It took quite some time while iTunes said it was “preparing my iPhone.” I think it was actually updating. I thought for sure I’d bricked it, but then it all started working perfectly. it does ask you if you want to restore your data. I selected yes, and all is working fine. It’s even let me in to MobileMe set up for my Mac, but not yet for my iPhone.
Now, off to the Apps store!

Hi,

Does this work for unlocked iPhones?

Chris

I’ve tried it twice now on my PC and unfortunately both times it has failed with unknown error 5 after starting the upgrade process.

Both times, it has required me to do a complete restore and the update to my last sync. This certainly takes a while but in the end, everything is as it was. So, not sure if this update is only for Mac users or what, but it is not working for me.

Link to the upgrade package seems to be dead (or just buried in requests)…I wanna try!

Stupid question, but did anyone upgrade a jailbroken phone?

Ideas on how to make it work with iTunes on Windows?

for both Mac and Windows you need to go to apple.com/itunes and download new version 7.7.. It appears that if iTunes is already installed and you select check for updates it doesn’t provide the update to 7.7 for now…

Shift-Ctrl == Option key in the above instructions for Windows users. And I didn’t have to remove the .zip extension, it looks like something either in vista or itunes did the right thing.

Quick update on my ‘not working problem’. I reset the iPhone to ground zero, zapped all programs, etc. Then restored by forcing a reboot, then synced with iTunes.

All works!

Does this upgrade erase all of your text messages before the update process?

Hmmn anyone got any word on when 2.0 update will be released for the ipod touch :/

Windows users:

Be sure to fully sync prior to proceeding. In order to install this firmware, you will have to do it manually by pressing the Option key (Shift under Windows) when pressing the “Check for Update” button in iTunes version 7.7. Then select the .ipsw file manually. If for some reason your download is a “.zip” file, rename it to “.ipsw” before proceeding.

In response to my pot above, the “Check for Updates” button is located when you press your iPhone, in the Summary tab. Hold Shift while pressing Check for Updates.

Anyone else have trouble launching their Mail.app after this update? Mine crashes back to the home screen every time. Trying to delete the email accounts from Settings doesn’t work either. They just stay there even after I hit “delete”.

Anyone figure out how to get around the Error (5) when installing this? I’ve tried both Mac and Windows, with iTunes 7.7 and keep getting Error (5). I’ve hard-rebooted the phone and even ‘refurbished’ it using ZiPhone. Any ideas guys?

It’s shift+ctrl while clicking Check for updates

Not shift by itself.

For those of you getting crashes with mail.app after this update:

Googling around, this appears to have been a problem in the past with other firmware updates that was caused by some kind of Mail permissions bug. Jailbroken phones can fix it with SSH and a chmod, but non-jailbroken can repair this by:

-force an update to the same firmware again.
-iTunes prompted to restore my backup, which I ignored.
-Once the iPhone showed that my phone was activated, I launched the mail app once and set it up with my gmail account.
-Then I went to iTunes, and did a restore backup.
-After the backup was restored, the mail app worked again.

Make sure you back up/sync before you install!!! I just lost all the data from my last back up 6 months ago.

When I press option for the update (MAC OS) it just leads me to the downloaded zip file with no file path for the software. Every file is a dead end with the exception of one .dmg that asks for a password. What am I missing?

Vista user here — the manual 2.0 update did NOT work and I had to restore from backup.

If sync manually (without recent backup) and are on Vista don’t do the update!!

XP user here. Error code 5. If anybody figures out a workaround let me know…

It worked for me on Vista 32-bit. Here’s my process:
1. Install iTunes 7.7
2. Download from the link provided in the post.
2a. The file I downloaded was not a .zip but already had the .ipsw extension. Not sure why or what that means.
3. Sync
4. Use the Shift+Check for Update to locate the file.
5. Be very very patient while it updates. Extreme patience required as it looks like it’s not working. (took about 30 minutes in total).
6. After it updates, iTunes will think it’s a new phone and give you the option to Restore from earlier backup. I did this and it keeps firmware 2.0, but restores your settings. I haven’t noticed anything gone, and it did restore my Contacts even though I don’t sync them with anything.

As far as I can tell everything works.

Vista user : downloaded 2.0, iPhone began the update process and then crashed badly. Was unable to operate phone at all until iTunes thankfully restored the 1.1.4 software automatically, and restored all the info from backup. I’ve read elsewhere that these problems may be due to this software being intended for 3G phones, but it’s confusing why some people are having major problems and others are having none. Is there a theme at all? e.g. all the problems occur when running the update on Windows? (XP or Vista). (My phone is not jailbroken or anything like that). We’ll see what happens tomorrow, I guess. Not Apple’s best day (Mobile Me has been all over the place too) - why don’t they keep all this stuff locked away until it’s actually ready? Or are they using all the eager beavers to do a final check for errors?

thanks for being on top of all this stuff. great reference

Just to echo this again, for Vista users to get around the error 5 you need to first download and install iTunes 7.7:

http://www.apple.com/itunes/download/

PC USERS

After loading 7.7, SHFT+CTRL then click on UPDATE.

have downloaded the file several times, not seeing the .zip getting .ipsw, but not working. keeps telling me 1.1.4 is the latest version. am on a mac, have 7.7, wtf i am about to lose my mind, can someone help me out before i jump

Worked for me (OSX) - went through the update process & took a LONG time, then when it rebooted it asked if it was a new phone or if it should restore from previous backup.

I hit restore and voila! it resynced all my contacts, music, etc — and added the app store icon. iTunes shows iphone software version 2.0.

CAN THIS BE USED ON THE IPOD TOUCH???????????????????????????

WINDOWS USERS : Hold CTRL+SHIFT to browse to the downloaded 2.0 update file

Err… CTRL+ALT click

Updated to 7.7 before trying. Got unknown error and it gives me an error message when I try to restore 1.1.4. Looks like I’m in serious trouble.

Updated to .7.7 and installed 2.0.

Now is it locked again (did not think about that when installing).
When trying to restore, it got locked in DFU mode.

What to do?

Hi Guys!!! Has any one tried this on an unlocked iPhone. I downloaded the software already and just a bit worried to install!!!!

So eager to get this installed.. but Im using the phone in Hong Kong

how long is update taking others? mine is “stuck” on “accessing itunes store” and no longer displays my iphone name. it just says “iPhone”. should i unplug and plug back in?

I’m having the same problem, but now I’m getting an error, not able to connect to itunes store…… dead phone for now

“We could not complete your iTunes Store request. An unknown error occurred (-9838). Please try again later.

same error message.

after clicking on music, then back to iphone under devices i received…

“we could not complete your itunes store request. the network connection was reset. make sure the network connection is active and try again.”

i’m able to access the internet from every other area of itunes, safari, etc.

any suggestions?

ERROR MESSAGES OUT THE BUTT……. is itunes overloaded?

Same error for me

same error for me…

Itunes must be overloaded - I’ve been “Accessing ITunes Store” for the past 15 minutes!

I have used iTunes to get the 2.0 software, but I keep getting an “unknown error.” As if the error is really unknown…

(-9838) is the number that I get, and the error message states–

We could not complete your iTunes Store request. An unknown error occurred (-9838).

Same here…..”we could not complete your itunes store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again”……..this suckkkkks

I have downloaded the 2.0 software update and now my iphone does not work. Every time I connect it to itunes I receive an unknown error -9838 what is going on this is crazy my phone is dead in the water

just spoke with apple iphone support. their “server is down” because it’s been “overloaded”. They said there’s nothing they can do to get the iphone to work until it syncs (my word) with their server. no phone service for awhile…

9838… same stuff.. no joy. Yet.

Actually, my iPhone has 2.0 on it, but I can’t connect to the iTunes on the mac. However, it the iPhone did download an app over the air just fine…

Go figure. Must be an iTunes server that is down and not the app server. If the update to 2.0 “took,” try downloading apps from the phone…

If your 2.0 update is hanging, try restarting your whole system with the iPhone in it’s cradle. I did this and the update and restore finally completed.

iTunes error –9838 is still occurring, but at least I have full use of the phone.

Same here, no phone.

Seems like someone might have anticipated this? Guess not.

Same problem for me. Hanging no matter if I try to restore legal 1.1.4, jailbroken 1.1.4 or 2.0. damn apple, i need my phone back you chumps!

well…itunes has gone from immediately giving an error message when i plug in my phone, to “accessing itunes store’ for about 1.5 minutes before handing me an error.
Give me back my phone.

Yup. Me too. I get an error (-4) after it tries “Accessing iTunes Store” for about 5 minutes. I click on Music and then back to iPhone and it sits “Accessing iTunes Store”. Rinse and repeat.

I have had the exact problem as many of you with the error message (9838). I was inspired by hansbrixx to keep trying by clicking on music and then clicking back on iphone. It took several tries, but finally the update went through. My phone is back and better than ever.

itunes won’t even back mine up. It gets to the backup phase and gives me “an error occurred while backing up your iphone (-37).” I have more than enough space on my hard drive for this, if it’s doing a full backup. Nothing on apple support about this message either. Stellar.

@Josiah

Yeah sounds like a good bet to just keep trying to connect. Im going to call apple support in a bit here though if it doesn’t go through. I’m supposed to go on a business trip, flying out later tonight….better be back by then or else I have to switch back to my sony ericson

Mine also just completed after 45 minutes of no phone….I’ve been sweating it since I have a phone screen for a job in 5 minutes.

I’ve been trying since 630 PST… I had to bring my laptop to work. Please help. So many errors…

I also got the error:
we could not complete your itune store request. network connection was reset

anybody knows how/when it will be fixed
:((

A friend in line in Dallas said they abandoned in store activation?
I thought that was the only way to activate the 3G?
hrmmm.

I’M HAVING THE SAME PROBLEM!!