Comments on: Get Satisfaction’s Ear on the Twittersphere http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/ Startup and Technology News Thu, 26 Nov 2009 23:53:53 -0800 hourly 1 By: John Smith http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2329633 John Smith Tue, 27 May 2008 01:04:28 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2329633 I do not know exactly what is happening and I Are techcrunch heavy pages? Why is causing me great weight and slow<a href="http://q-vb.com" rel="nofollow">.</a>And updated several times after work? May be the large pictures and comments have a significant role in the piece of matter<a href="http://q-vb.com" rel="nofollow">.</a>Let me I write in codes and other forum I did not find the same problem!! Thank you I do not know exactly what is happening and I Are techcrunch heavy pages?
Why is causing me great weight and slow.And updated several times after work?
May be the large pictures and comments have a significant role in the piece of matter.Let me I write in codes and other forum I did not find the same problem!!
Thank you

]]> By: Alex http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319858 Alex Thu, 22 May 2008 21:05:50 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319858 @Nigel @Zane Let me sure I understand. Their competitors are McKinsey, Bain, Booz.....etc, Correct? That's crazy! Why can't Google Alerts do the same thing with a small upgrade to their algorithm? If you can spider the web for real time information or posts with keywords such as "Comcast" and receive an alert you would accomplish the same thing. But, like @Ben Hur and @ Faux; I'm intrigued by the idea as much as the VC's who funded this thing with pocket change. However, I agree, I'm also interested in learning how these guys make money? @Nigel
@Zane

Let me sure I understand.

Their competitors are McKinsey, Bain, Booz…..etc, Correct? That’s crazy! Why can’t Google Alerts do the same thing with a small upgrade to their algorithm? If you can spider the web for real time information or posts with keywords such as “Comcast” and receive an alert you would accomplish the same thing.

But, like @Ben Hur and @ Faux;
I’m intrigued by the idea as much as the VC’s who funded this thing with pocket change. However, I agree, I’m also interested in learning how these guys make money?

]]> By: Will Twitter’s Growing Pains Open the Door to Competition? at definitive items of the utmost unimportance http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319841 Will Twitter’s Growing Pains Open the Door to Competition? at definitive items of the utmost unimportance Thu, 22 May 2008 20:56:54 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319841 [...] with all of the hiccups, Twitter is insanely popular (a look at popular blog Techcrunch shows five seperate Twitter-related posts in the last three days alone). A quick search on Technorati returns 122,470 [...] [...] with all of the hiccups, Twitter is insanely popular (a look at popular blog Techcrunch shows five seperate Twitter-related posts in the last three days alone). A quick search on Technorati returns 122,470 [...]

]]> By: Faux Gentleman http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319438 Faux Gentleman Thu, 22 May 2008 18:08:37 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319438 This service lacks a viable business plan and a as well as a unique service or killer app - yet it continues to receive coverage from TC and other blogs. I'm flummoxed. This service lacks a viable business plan and a as well as a unique service or killer app – yet it continues to receive coverage from TC and other blogs. I’m flummoxed.

]]> By: Nick Leung http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319369 Nick Leung Thu, 22 May 2008 17:42:47 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319369 GetSatisfaction is a great site! I applaud them for allowing the users give feedback to companies. This is a site definitely underrated. The only gripe is that not all the companies listed in getsatisfaction have reps. GetSatisfaction is a great site! I applaud them for allowing the users give feedback to companies. This is a site definitely underrated. The only gripe is that not all the companies listed in getsatisfaction have reps.

]]> By: Dave Bear http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319222 Dave Bear Thu, 22 May 2008 16:30:38 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319222 For even more fun on the Twittersphere, there's http://twitter.com/secretbear and http://twitter.com/secretbear60. The first pumps out the hot topics in the Twittersphere minute by minute - The other does the same, but assesses what's been said in the last hour (from 24-36k messages or so) For even more fun on the Twittersphere, there’s http://twitter.com/secretbear and http://twitter....om/secretbear60.

The first pumps out the hot topics in the Twittersphere minute by minute – The other does the same, but assesses what’s been said in the last hour (from 24-36k messages or so)

]]> By: Mark Hendrickson http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2319062 Mark Hendrickson Thu, 22 May 2008 15:40:41 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2319062 @JS - maybe they should monitor blog comments too @JS – maybe they should monitor blog comments too

]]> By: JS http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318998 JS Thu, 22 May 2008 15:27:54 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318998 Comcast's Internet service is absolute garbage. I cancelled my service and went with AT&T DSL. AT&T is slower but it works. Comcast's service works like 70% of the time. I'm very amused that Comcast has someone that will respond proactively on twitter, but it'd be better if they responded proactively when I call Comcast customer service repeatedly telling them that the service does not work. This is a common experience. They have no ability to solve anything more than a very basic problem. Comcast needs to get out of the Internet business before they loose most of their customers. Comcast’s Internet service is absolute garbage. I cancelled my service and went with AT&T DSL. AT&T is slower but it works. Comcast’s service works like 70% of the time.

I’m very amused that Comcast has someone that will respond proactively on twitter, but it’d be better if they responded proactively when I call Comcast customer service repeatedly telling them that the service does not work. This is a common experience. They have no ability to solve anything more than a very basic problem.

Comcast needs to get out of the Internet business before they loose most of their customers.

]]> By: Customer Support 2.0 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318944 Customer Support 2.0 Thu, 22 May 2008 15:12:23 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318944 [...] post on Techcrunch reminded me to mention this here.  I’ve watched BrightKite use both [...] [...] post on Techcrunch reminded me to mention this here.  I’ve watched BrightKite use both [...]

]]> By: Serving the Twits « Ed Bellis - ClearText http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318764 Serving the Twits « Ed Bellis - ClearText Thu, 22 May 2008 13:44:10 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318764 [...] Mark Hendrickson on TechCrunch wrote about a company, Get Satisfaction, that is performing brand monitoring and customer service within [...] [...] Mark Hendrickson on TechCrunch wrote about a company, Get Satisfaction, that is performing brand monitoring and customer service within [...]

]]> By: Zane Safrit http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318610 Zane Safrit Thu, 22 May 2008 12:21:14 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318610 Nigel Eccles makes the best point. With Twitter you don't need an expensive consultant to tell you what your customers are saying about you. Nigel Eccles makes the best point. With Twitter you don’t need an expensive consultant to tell you what your customers are saying about you.

]]> By: Nigel Eccles http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318457 Nigel Eccles Thu, 22 May 2008 10:59:52 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318457 @ Ben Her LOL - That has got to be a contender for dumb TC comment of the week! Get Satisfaction are building out a highly valuable service. Their product is excellent and I think in a couple of years time any company that remotely cares about customer service will have to use it. If you have that you don't exactly need to bring in McKinsey to figure out how to turn that into cash. Anyway, kudos to the guys at Get Satisfaction. This sounds like a great release and we can't wait to use it. @ Ben Her

LOL – That has got to be a contender for dumb TC comment of the week!

Get Satisfaction are building out a highly valuable service. Their product is excellent and I think in a couple of years time any company that remotely cares about customer service will have to use it. If you have that you don’t exactly need to bring in McKinsey to figure out how to turn that into cash.

Anyway, kudos to the guys at Get Satisfaction. This sounds like a great release and we can’t wait to use it.

]]> By: Ben Her http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2318025 Ben Her Thu, 22 May 2008 08:23:05 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2318025 Can anybody tell me how Get Satisfaction makes money? They need some strategic direction. Can anybody tell me how Get Satisfaction makes money? They need some strategic direction.

]]> By: Micki Krimmel http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2317979 Micki Krimmel Thu, 22 May 2008 07:59:39 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2317979 @gregory - This is a move toward encouraging more companies to participate on Get Satisfaction and I think it's brilliant. If Get Satisfaction can become the one place customer service reps need to go to communicate with their customers (or at least the primary place), the idea of engaging online becomes a much more manageable and less scary prospect. Transparency DOES increase the bottom line because it increases efficiency. Much better to answer a question once, publicly than a million times privately. @gregory – This is a move toward encouraging more companies to participate on Get Satisfaction and I think it’s brilliant. If Get Satisfaction can become the one place customer service reps need to go to communicate with their customers (or at least the primary place), the idea of engaging online becomes a much more manageable and less scary prospect. Transparency DOES increase the bottom line because it increases efficiency. Much better to answer a question once, publicly than a million times privately.

]]> By: gregory http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2317947 gregory Thu, 22 May 2008 07:48:20 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2317947 wow, this is cool, signs of things to come... hope they can filter the spam, it is really a great service, until it gets abused, or flooded .... i mean the big companies already know how to ignore their users, it will be no challenge for them to ignore this service ... unless transparency increases the bottom line wow, this is cool, signs of things to come… hope they can filter the spam, it is really a great service, until it gets abused, or flooded …. i mean the big companies already know how to ignore their users, it will be no challenge for them to ignore this service … unless transparency increases the bottom line

]]> By: Jim http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2317883 Jim Thu, 22 May 2008 07:20:47 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2317883 How come techcrunch page load runs very slowly? I have brand new compaq and DSL connection. I keep getting IE page error everytime I re-load techcrunch. Strange you have unknowing competitors fools chopping off your line and domain. I think you have some sorta spies attacking you. I think... Did you guys write something bad? Just wondering... What cause this problem.... How come techcrunch page load runs very slowly?

I have brand new compaq and DSL connection. I keep getting IE page error everytime I re-load techcrunch. Strange you have unknowing competitors fools chopping off your line and domain.

I think you have some sorta spies attacking you. I think…
Did you guys write something bad?

Just wondering… What cause this problem….

]]> By: Sacca http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/comment-page-1/#comment-2317851 Sacca Thu, 22 May 2008 07:07:00 +0000 http://www.techcrunch.com/2008/05/21/get-satisfactions-ear-on-the-twittersphere/#comment-2317851 Very cool launch. Congrats to the GetSatisfaction team! Very cool launch. Congrats to the GetSatisfaction team!

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