Comments on: OpenTable Ranks Restaurants, Guarantees No Fake Reviews http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/ Startup and Technology News Thu, 26 Nov 2009 17:53:39 -0800 hourly 1 By: Yelp vs OpenTable reviews » Hraba Hospitality Consulting http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-3075592 Yelp vs OpenTable reviews » Hraba Hospitality Consulting Wed, 04 Nov 2009 15:47:04 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-3075592 [...] OpenTable, how it can matter, and it’s own take on restaurant reviews: Guaranteed no fake reviews.  I don’t know how it works if you cancel a rezzie, or if you are able to rig the system, [...] [...] OpenTable, how it can matter, and it’s own take on restaurant reviews: Guaranteed no fake reviews.  I don’t know how it works if you cancel a rezzie, or if you are able to rig the system, [...]

]]> By: OpenTable Restaurant Helpline | Blog YODspica Ltd http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2729580 OpenTable Restaurant Helpline | Blog YODspica Ltd Mon, 04 May 2009 11:42:07 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2729580 [...] user reviews, a feature idea OpenTable only recently launched. It’d be near impossible for OpenTable to [...] [...] user reviews, a feature idea OpenTable only recently launched. It’d be near impossible for OpenTable to [...]

]]> By: The Far Edge » Blog Archive » How OpenTable Could Actually Matter http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2728879 The Far Edge » Blog Archive » How OpenTable Could Actually Matter Sun, 03 May 2009 21:20:33 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2728879 [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...] [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...]

]]> By: How OpenTable Could Actually Matter | Viningmedia Nieuws http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2728800 How OpenTable Could Actually Matter | Viningmedia Nieuws Sun, 03 May 2009 19:40:26 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2728800 [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...] [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...]

]]> By: Trade Jim News » How OpenTable Could Actually Matter http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2728735 Trade Jim News » How OpenTable Could Actually Matter Sun, 03 May 2009 18:34:50 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2728735 [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...] [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...]

]]> By: How OpenTable Could Actually Matter | CHARGED's Digital Lifestyle at Work or Play http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2728718 How OpenTable Could Actually Matter | CHARGED's Digital Lifestyle at Work or Play Sun, 03 May 2009 18:15:39 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2728718 [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...] [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...]

]]> By: How OpenTable Could Actually Matter http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2728711 How OpenTable Could Actually Matter Sun, 03 May 2009 18:02:20 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2728711 [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...] [...] user reviews, a feature idea OpenTable only recently launched. My initial reaction was it’d be near impossible [...]

]]> By: Blog atrapalo.it » Blog Archive » La guerra delle opinioni http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2643085 Blog atrapalo.it » Blog Archive » La guerra delle opinioni Wed, 04 Mar 2009 07:52:27 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2643085 [...] non esiste un sistema che individui la veridicità delle opinioni, e nessuno è a conoscenza della scienza esatta su come farlo. Ovviamente, sono attivi dei filtri, ma non si può assicurare che un direttore di [...] [...] non esiste un sistema che individui la veridicità delle opinioni, e nessuno è a conoscenza della scienza esatta su come farlo. Ovviamente, sono attivi dei filtri, ma non si può assicurare che un direttore di [...]

]]> By: La guerra de las opiniones falsas http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2516761 La guerra de las opiniones falsas Wed, 29 Oct 2008 10:08:45 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2516761 [...] cierto es que no tenemos un detector de la verdad, ni existe una ciencia infalible para garantizarlo. Hay filtros, por supuesto, pero no podemos asegurar que ningún hotelero, dueño [...] [...] cierto es que no tenemos un detector de la verdad, ni existe una ciencia infalible para garantizarlo. Hay filtros, por supuesto, pero no podemos asegurar que ningún hotelero, dueño [...]

]]> By: Get Authentic Restaurant Reviews at OpenTable [Dining] | Another Way To Be Rich http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2305079 Get Authentic Restaurant Reviews at OpenTable [Dining] | Another Way To Be Rich Sun, 18 May 2008 02:54:41 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2305079 [...] Web site OpenTable—the long-running standard for restaurant reservations online—has added a new review system to the site, which aims to filter out fake reviews. We’ve all researched a restaurant and found that the glowing praise online didn’t come close to the actual experience, and often that’s a result of inauthentic reviews. OpenTable will only allow diners who ate at a restaurant and booked through their reservation system to rank it, which they hope will result in more accurate reviews. Even if the reviews aren’t your cup of tea, we’ve never featured the very useful OpenTable before, and the free reservation service is a must-bookmark for any foodie. OpenTable [via TechCrunch] [...] [...] Web site OpenTable—the long-running standard for restaurant reservations online—has added a new review system to the site, which aims to filter out fake reviews. We’ve all researched a restaurant and found that the glowing praise online didn’t come close to the actual experience, and often that’s a result of inauthentic reviews. OpenTable will only allow diners who ate at a restaurant and booked through their reservation system to rank it, which they hope will result in more accurate reviews. Even if the reviews aren’t your cup of tea, we’ve never featured the very useful OpenTable before, and the free reservation service is a must-bookmark for any foodie. OpenTable [via TechCrunch] [...]

]]> By: Get Authentic Restaurant Reviews at OpenTable [Dining] · TechBlogger http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2304422 Get Authentic Restaurant Reviews at OpenTable [Dining] · TechBlogger Sat, 17 May 2008 20:17:13 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2304422 [...] Web site OpenTable—the long-running standard for restaurant reservations online—has added a new review system to the site, which aims to filter out fake reviews. We’ve all researched a restaurant and found that the glowing praise online didn’t come close to the actual experience, and often that’s a result of inauthentic reviews. OpenTable will only allow diners who ate at a restaurant and booked through their reservation system to rank it, which they hope will result in more accurate reviews. Even if the reviews aren’t your cup of tea, we’ve never featured the very useful OpenTable before, and the free reservation service is a must-bookmark for any foodie. OpenTable [via TechCrunch] [...] [...] Web site OpenTable—the long-running standard for restaurant reservations online—has added a new review system to the site, which aims to filter out fake reviews. We’ve all researched a restaurant and found that the glowing praise online didn’t come close to the actual experience, and often that’s a result of inauthentic reviews. OpenTable will only allow diners who ate at a restaurant and booked through their reservation system to rank it, which they hope will result in more accurate reviews. Even if the reviews aren’t your cup of tea, we’ve never featured the very useful OpenTable before, and the free reservation service is a must-bookmark for any foodie. OpenTable [via TechCrunch] [...]

]]> By: Mat Braddy http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2298775 Mat Braddy Thu, 15 May 2008 14:30:45 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2298775 This is a fun story but not technically accurate - OpenTable are not unique as an online booking system or as a review site. toptable has been publishing user reviews for years and almost all of them are genuine. We have always emailed diners and invited them to review or rate their experience at a restaurant. If a venue is bookable online, then only diners who booked via toptable can review. We also have a reputation system in place indicated how trustworthy a diner's review is based on their previous ratings. Within the next few weeks we will have over 450,000 reviews published on the site. See an example venue... http://www.toptable.com/venues/restaurants/reviews/?id=1313 ps. We do have a few venues which are not bookable online and those are open to anyone for reviewing, however these represent less than 1% of our total reviews database... This is a fun story but not technically accurate – OpenTable are not unique as an online booking system or as a review site. toptable has been publishing user reviews for years and almost all of them are genuine.

We have always emailed diners and invited them to review or rate their experience at a restaurant. If a venue is bookable online, then only diners who booked via toptable can review. We also have a reputation system in place indicated how trustworthy a diner’s review is based on their previous ratings.

Within the next few weeks we will have over 450,000 reviews published on the site.

See an example venue…
http://www.topt...eviews/?id=1313

ps. We do have a few venues which are not bookable online and those are open to anyone for reviewing, however these represent less than 1% of our total reviews database…

]]> By: namita http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2297870 namita Thu, 15 May 2008 04:50:32 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2297870 Speaking of OpenTable, they're officially mobile through the GetMobio Lifestyle Portal (along with a bunch of other apps - Twitter, Kaboodle, CheapGas, Movies, Recipes, etc). www.GetMobio.com to try it out :) By the way, ratings from OpenTable can't hurt. People who really want a fair/comprehensive review of a restaurant will probably check multiple sites anyway. Speaking of OpenTable, they’re officially mobile through the GetMobio Lifestyle Portal (along with a bunch of other apps – Twitter, Kaboodle, CheapGas, Movies, Recipes, etc). http://www.GetMobio.com to try it out :)

By the way, ratings from OpenTable can’t hurt. People who really want a fair/comprehensive review of a restaurant will probably check multiple sites anyway.

]]> By: Paul.. http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2297227 Paul.. Wed, 14 May 2008 23:06:30 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2297227 13 and 14 - spot on. Whilst you'd hope a crappy business would want to improve anyway they certainly wouldn't want it further damaged by bad reviews from the same site that might be keeping their reservations alive. And, yes, there's nothing to stop people booking into their own, or other restaurants and posting reviews (good or bad). What they could have done was take some aggregate scores and feedback from the multitude of review sites out there. Keep the booking and reviewing separate. We do a similar thing with sites such as urbanspoon etc, and they carry some of our content too. I'd think that with data from multiple sources there's more chance of seeing a truer picture. YMMV etc ... 13 and 14 – spot on. Whilst you’d hope a crappy business would want to improve anyway they certainly wouldn’t want it further damaged by bad reviews from the same site that might be keeping their reservations alive. And, yes, there’s nothing to stop people booking into their own, or other restaurants and posting reviews (good or bad).

What they could have done was take some aggregate scores and feedback from the multitude of review sites out there. Keep the booking and reviewing separate. We do a similar thing with sites such as urbanspoon etc, and they carry some of our content too. I’d think that with data from multiple sources there’s more chance of seeing a truer picture. YMMV etc …

]]> By: yelp sucks http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296706 yelp sucks Wed, 14 May 2008 17:49:17 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296706 zagats provides the best reviews... reading reviews on yelp is akin to reading the crap written on a bathroom stall... zagats provides the best reviews…

reading reviews on yelp is akin to reading the crap written on a bathroom stall…

]]> By: Startup News http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296551 Startup News Wed, 14 May 2008 15:58:59 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296551 7, 9 and 13 you make good points . 7, 9 This is why every company cant just add features that seem obvious .. 13, you are right - Its easy to flaw the system . Basically Opentable has no business with reviews . Just stick to selling the reservation systems . You are not going to make more money by adding reviews ... Are you going to lie when one of the restaurants that you make $1000 from every month has a series of low survey scores or will you be honest and cost the restaurant customers thereby ultimately hurting your self when they fire you . 7, 9 and 13 you make good points . 7, 9 This is why every company cant just add features that seem obvious ..
13, you are right – Its easy to flaw the system .

Basically Opentable has no business with reviews . Just stick to selling the reservation systems . You are not going to make more money by adding reviews … Are you going to lie when one of the restaurants that you make $1000 from every month has a series of low survey scores or will you be honest and cost the restaurant customers thereby ultimately hurting your self when they fire you .

]]> By: foo http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296495 foo Wed, 14 May 2008 15:29:22 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296495 This actually gives more credibility to reviews which can still be fake. Most fake reviews that aren't for humor value alone will come from the restaurant itself or from its competitors. These parties can easily send in stooges to eat somewhere as it will only cost a few hundred dollars of meals to thoroughly wreck a competitor's reputation. This actually gives more credibility to reviews which can still be fake. Most fake reviews that aren’t for humor value alone will come from the restaurant itself or from its competitors. These parties can easily send in stooges to eat somewhere as it will only cost a few hundred dollars of meals to thoroughly wreck a competitor’s reputation.

]]> By: Avinash Karnani http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296473 Avinash Karnani Wed, 14 May 2008 15:16:09 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296473 I speculate that the reason for not making reviews public is that it could potentially hurt thier cheif revenue source, which is selling reservation, table management and guest management software for restaurants. By the nature of reviews and the number or restaurants, most reviews would naturally fall short of 5 stars or "Amazing!". It would be a tough to sell a restaurant on back-end software to manage diner flow while also providing a venue for diners to say negative things about the restaurant. The guarantee is interesting when compared to menupages and citysearch. However, against Yelp, the new OT is less compelling. The credibility of each user in the community is a verification mechanism, as is the number of reviewers for a restaurant. I speculate that the reason for not making reviews public is that it could potentially hurt thier cheif revenue source, which is selling reservation, table management and guest management software for restaurants. By the nature of reviews and the number or restaurants, most reviews would naturally fall short of 5 stars or “Amazing!”. It would be a tough to sell a restaurant on back-end software to manage diner flow while also providing a venue for diners to say negative things about the restaurant.

The guarantee is interesting when compared to menupages and citysearch. However, against Yelp, the new OT is less compelling. The credibility of each user in the community is a verification mechanism, as is the number of reviewers for a restaurant.

]]> By: jro http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296445 jro Wed, 14 May 2008 14:53:45 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296445 This is useful for the fancy Friday night out restaurant, but what about the great little hole in the wall cuban place that will never take reservations and will never ger reviewed (along with thousands of other places in a city)? This is useful for the fancy Friday night out restaurant, but what about the great little hole in the wall cuban place that will never take reservations and will never ger reviewed (along with thousands of other places in a city)?

]]> By: Roman http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2296166 Roman Wed, 14 May 2008 12:49:07 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2296166 {seesmic_video:{"url_thumbnail":{"value":"http://t.seesmic.com/thumbnail/eNcUF33f7Z_th1.jpg"}"title":{"value":" "}"videoUri":{"value":"http://www.seesmic.com/video/SV34JGhkbw"}}} {seesmic_video:{”url_thumbnail”:{”value”:”http://t.seesmic.com/thumbnail/eNcUF33f7Z_th1.jpg”}”title”:{”value”:” ”}”videoUri”:{”value”:”http://www.seesmic.com/video/SV34JGhkbw”}}}

]]> By: TechCrunch Japanese アーカイブ » OpenTableが、「偽者レビュー無し」を保証したレストランランキングを開始 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2295658 TechCrunch Japanese アーカイブ » OpenTableが、「偽者レビュー無し」を保証したレストランランキングを開始 Wed, 14 May 2008 10:06:37 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2295658 [...] [原文へ] [...] [...] [原文へ] [...]

]]> By: trenety http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2295484 trenety Wed, 14 May 2008 08:41:07 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2295484 this will alienate opentable restaurants. I've always wanted a mashup of yelp + opentable, however for OpenTable to let people review the very restaurants they are selling rez/RM systems to is very dangerous. this will alienate opentable restaurants.

I’ve always wanted a mashup of yelp + opentable, however for OpenTable to let people review the very restaurants they are selling rez/RM systems to is very dangerous.

]]> By: Anders Fredriksson http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2295409 Anders Fredriksson Wed, 14 May 2008 07:49:28 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2295409 Tablefinder.com has had this feature since launch. But there you can see both reviews from people that cannot be guaranteed as diners and also the reviews with a Tablefinder Quality Assurance stamp. The problem is that there are not that many reviews so far. But keep them coming. :) //Anders (CEO at Tablefinder) Tablefinder.com has had this feature since launch. But there you can see both reviews from people that cannot be guaranteed as diners and also the reviews with a Tablefinder Quality Assurance stamp.

The problem is that there are not that many reviews so far. But keep them coming. :)

//Anders (CEO at Tablefinder)

]]> By: james http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2295216 james Wed, 14 May 2008 06:14:12 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2295216 This could be very damaging for yelp and other sites that send traffic to Opentable. They should stop sending traffic to them and cut all their links. OT makes a lot of their revenues from these deals and looks like they are going after that market. This could be very damaging for yelp and other sites that send traffic to Opentable. They should stop sending traffic to them and cut all their links. OT makes a lot of their revenues from these deals and looks like they are going after that market.

]]> By: EH http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/comment-page-1/#comment-2295141 EH Wed, 14 May 2008 05:18:14 +0000 http://www.techcrunch.com/2008/05/13/opentable-ranks-restaurants-guarantees-no-fake-reviews/#comment-2295141 Yes, it is valuable information when you are paying restaurant prices for food. Yes, it is valuable information when you are paying restaurant prices for food.

]]>