May 11, 2008

The Evolution of the Press Release

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Editor’s note: The press release is the least loved document in the media universe. We get way too many here at TechCrunch, and some bloggers equate them to spam. But they do have their uses. In this guest post, Brian Solis explains how the press release has evolved, and sheds some light on why it may be so difficult to kill off. Solis writes this from the perspective of a PR professional. He is Principal of FutureWorks, a PR and New Media agency in Silicon Valley and also blogs at PR 2.0.


Press releases come in different flavors and serve different purposes. Well-written press releases are far from dead. In fact, when developed strategically, their opportunities, appeal and benefits are only expanding in conjunction with the groups of various influencers and consumers who rely on them for relevant information.

The disruption of the Web has splintered press releases into a variety of formats to serve different audiences and different purposes: Traditional releases for media, SEO (search engine optimized) releases for customers, and Social Media Releases for press, bloggers, and also customers.

Customer-Focused News Releases
Companies and marketers can use distribution services to complement releases written for journalists and bloggers to reach customers directly through traditional search engines as well as news aggregation services such as Techmeme.

Over the course of the last several months, BusinessWire and PRNewswire have consistently ranked in the top 100 sources for news in Techmeme’s Leaderboard.

And, according to a recent Outsell study, over 51% of IT professionals reported that they get their news from press releases in Yahoo and Google news over trade journals.

And it’s not just tech. When implemented with calls and links to action, and if they read in a way that’s compelling to people aka customers, you’ll find that they’re usually compelled to act.

The trick for this new breed of press releases is to write it as the article you want to read. Keep it clean, clear, pseudo impartial, but definitely focused on benefits for specific customers. Basically, humanize the story.

Here’s a rundown of the different formats of press releases:

Traditional Releases

Standard press releases are what many reporters and bloggers use to build their stories. Let’s help them help us in the process.

When expanding your news or story into a press release, it’s also important to recognize that a majority of the wording templates that we all use still suck. But, there’s room in our activity for a well-written release that conveys value, benefits and a story that’s relevant to each recipient. It’s easier said than done however. Most press releases are driven by product development, which begets an inward and narrowly focused view from life inside the company. The final release usually winds up riddled with adjectives, tech jargon, and hype with very little value stringing everything together.

The best releases are going to be outward-focused and reflective of the state of the market, how you fit in it, and what’s in it for the potential stakeholders (customers).

Oh, and please, can the “canned” quotes. We all know you’re excited and thrilled at whatever it is you’re announcing. But, if the quote isn’t genuinely from the person saying it and bears little or no value to the implications of the news, then it only takes away from it. It’s OK to leave it out.

I guess the best advice is to make the release read like the article that you would ultimately like to see, worrying less about structure and format and more about news, the story, and the supporting facts (and media elements) that help writers build the story more effectively. And, try to keep the release between 400 – 500 words or lower.

SEO Press Releases

Releasing press releases on wire services such as PRNewsire, BusinessWire, and MarketWire offer additional value in the form of SEM (search engine marketing). Integrating key words, phrases and embedded links optimize their “findability” and rank within traditional search engines such as Google or Yahoo. In this case, the greatest targets for SEO releases are actually customers, not journalists.

As noted previously, customers use search engines to find solutions and often, press releases provide them with the information they need to make decisions.

Many say that if you’re not on the first two pages of search results, then your company is losing the battle for online mindshare. SEO releases contribute to the authority of related search results, but keep in mind that other factors contribute as well, such as keyword buys, keywords on your Web site, affiliate strategies, as well as other tools and campaigns.

When drafting the release, ensure that your top keywords are included towards the front of the release, especially in the headline and subhead, as well as the boilerplate. Choose up to three words and repeat through the release – especially in the boilerplate. Search engines seem to pay more attention to the natural bolded words as well as the repeated words toward the top of press releases (first half).

It’s also extremely helpful to use those keywords as anchor text to link back to strategic landing pages on your Website, ensure that those pages are also keyword optimized as well. It’s important not to overuse each word or over link.

Keyword density, the number of times a keyword or phrase appears compared to the total number of words in a page, is optimized between 2-8% according to experts. I’ve erred in the middle of that ratio.

Also be sure to include industry and product names and categories in place of generic descriptors such as, “the product,” “the solution,” and “the company,” throughout the release, without ruining the flow. We want to match our keywords to correlate with the real world patterns of how people search.

Also, be sure to link rich media so that your key words show up in content-specific search engines as well.

If you need help determining the best keywords for your business, here are some resources:

- SEO Tools (my favorite)
- WordTracker
- Google AdWords
- Google Trends
- BlogPulse Trends

The ideal length of these press releases is usually sub 400 words.

Social Media Releases

You may have heard about the latest new shiny object in PR…no not Twitter, I’m talking about the Social Media Release. Originally introduced by Todd Defren in response to Tom Foremski’s call for the death of press releases, the SMR represents a new socially-rooted format that complements traditional and SEO press releases by combining news facts and social assets in one, easy to digest, and repurpose, tool.

Giving everyone what they need and how they need it, requires a different approach. Almost every press release issued today is done so without video or audio, and many still do not include links to additional information or supporting content. While these multimedia pieces are underlying components of SMRs, it’s not just about multimedia content, it’s about connecting information across social networks, the people looking for it, as well as the conversations that bind them together. And, SMRs also help bloggers and online journalists more effectively write a rich media post using one resource that provides them with everything they need.

Picture an everyday blog post, with a headline, intro paragraph, news facts, genuine quotes, and supporting market data (with links) combined with embedded socializable content, such as video from Viddler, pictures from flickr, screencasts hosted at YouTube, supporting documents piped from Docstoc, the use of social tools to bookmark, relevant tags for indexing and discoverability, subscriptions via RSS, friending company contacts via LinkedIn or Facebook, and most importantly, the ability to take compartmentalized components of the SMR to use as building blocks for a new story (embed codes).

SMRs can also include other social elements such as trackbacks, the ability to track and host comments, and also they’re findable within social media search engines such as Technorati, Google Blog Search, BlogPulse, Yacktrack, and Ask Blog Search.

Like SEO releases, SMRs also offer a new and perhaps unforeseen benefit. Much in the same way that SEO releases provide assistance to customers seeking solutions through search, SMRs offer similar benefits through social channels. The difference is, how people interact with it, discover it and also the tools they use to share and re-broadcast it.

Basically a Social Media Release should contain everything necessary to share, discover, and retell a story in a way that is complementary to your original intent and context.

Social Media Releases should not cross the wire though. They should, however, be hosted on a specific company blog channel dedicated to SMRs in order to complement traditional releases, SEO releases, company blog posts, and all other outward focused communications. Any customizable blogging platform will more than serve as an effective, and social, platform. Note, that a traditional web page isn’t necessarily social, so any published SMRs on a standard Web site will most likely not appear in social search.

My personal “secret” on SMRs is to create a fully dressed up social release under a private, non-indexed URL to share with key contacts in advance of the announcement. This gives bloggers and journalists everything they need to create an online story while minimizing the need to force additional research. Once the news is public, the SMR goes live with links to the traditional and SEO releases, company blog posts and in turn each also link back to the SMR. Also, wherever the social content is hosted, i.e. YouTube, Flickr, Scribd, Utterz, etc., should link to the SMR in order to create a seamless conversation bridge.

Click here for everything you ever wanted to know about SMRs and more.

In regards to all of the releases above, there is a note of caution however, the same tools that help you expand visibility, can also set up for failure. Wire services only edit for typos, not for content. This means that you can publish a release riddled with hyperbole, spin, buzzwords, and hype that will only serve to confuse and dissuade your customers from doing business with you. It will send them to your competition.

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Trackbacks/Pings (Trackback URL)

  1. etc… :: The Evolution of the Press Release
  2. Dear Association Leader » Blog Archive » PSA- communicating with the world
  3. Techrigy Blog » Blog Archive » Social Media Releases (SMRs): The cluster bombs of publicity?
  4. Stage Two Consulting
  5. Press Release 2.0 « Under Discussion Media
  6. The Evolution of the Press Release | BlogOnExpo
  7. links for 2008-05-12 « Talkabout
  8. Computer, Gott und die Welt
  9. Brian Solis Stirring Things Up on TechCruch | Valley PR Blog
  10. links for 2008-05-12 « Melissa Attree
  11. Public Relations Matters » Blog Archive » links for 2008-05-13
  12. It’s Easier Said Than Done « Co-render.com
  13. Catching Flack mobile edition
  14. Cool stuff i’ve been reading from May 11th to May 14th | blending the mix

Comments

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  1. Siddharth

    Good post, Press release really helps users and visitors to know what is new. This is an informative post.

  2. OpenPressRelease

    “Guest Author” has no name?… :P

  3. OpenPressRelease

    @2 - hahhh, Brian Solis, noted from the editors note…

  4. heri

    great post. thanks!

  5. Jeremy Chone

    Very interesting. Thank you for this fresh look at press releases.

  6. Don Jones

    Fragmentation of PR - makes sense since media itself is fragmenting.

  7. Lisa

    Thanks for this post, Brian. It has provided me with some much needed information about online press releases.

  8. Jane Quigley

    In light of the last couple of days - this is a great look at the usability and viability of the press release. Far from dead - great post Brian!

  9. Michael D

    Well put together post. Any thoughts on favorite PR agencies for press releases?

  10. Michael Kenward

    I caution against the suggestion that it is a good idea to “make the release read like the article that you would ultimately like to see”. This works only if you expect people to print the thing verbatim.

    Perhaps that is true of the release intended for web sites to fill their pages. It isn’t for any release intended to provoke a journalist into following a story.

    The information needs of a release are not the same as those for a story. At least, the structure should differ. A release has to pack in as much core information as possible. A story may relegate some of that to the bottom.

    Apart from that, nothing else to disagree with. Certainly “keep the release between 400 – 500 words or lower”. Put all the supporting guff in “notes to the editor”.

    And the quotes? I wouldn’t quite say can them. I would say make them sound as if a real person might actually say them.

    How right you are to warn that “Wire services only edit for typos, not for content.” (Some don’t even do that.) It is amazing how many times you see the same press release. Some sites even have the cheek to warn against syndicating them through links to other sites.

  11. PR4Pirates

    SMRs are great, but how you deliver it is also key. As a founder/CEO who’s done a lot of PR outreach, I’d suggest that anything you send to journos or bloggers include a brief but highly personal intro that, if possible, references any previous interactions you’ve had and/or recent relevant coverage. Personalization is the only weapon to break through the “n-th press release today” bias.

  12. Jeremy Pepper

    I’m on the record as being against SMR/SMNR - but nicely written piece, and a great case study on PR and deflection.

  13. Jason Kintzler

    Interesting comments. I’m surprised at the people who are in opposition to social media tools in PR interaction. The fact that your probably receiving this blog post via RSS should be a hint that the practice of news gathering is happens through social media. Do we think journalists are not savvy enough to utilize the same tools? That’s ridiculous.

    He is not saying to contact media using social media- he’s detailing how to have interaction with the contacts you already have. Social media is not going to do our jobs, it’s simply going to make them better serve the media.

    I applaud Brian for putting forth the effort over the years and I think the adoption will happen sooner than later. There is no question about that.

  14. james

    first time I saw my comments removed, and all I suggested was how Biran charges $10-15K and he gets his clients on techcrunch. And given that he is now writing for them, I see he has the connection

  15. Jeremy Toeman

    @9 Michael D: I just wrote a blog post outlining how we recommend structuring press releases - http://www.stagetwoconsulting......ucture-97/

  16. Aaron Fulkerson

    Who is actually doing SMRs? I hear a lot of talk about it, but I still have yet to see one other than those I’ve done at MindTouch. I’m sure others are doing SMRs, but I just haven’t seen anything more than mock-ups. I would love to see how others are doing this.

    Here are two SMR I’ve done in the past:

    Most recent: http://press.mindtouch.com/2008_05__07

    And another from a past release: http://wiki.opengarden.org/Deki_Wiki/Release/Hayes

    The second URL was my first SMR and it’s from July 10, 2007.

    Obviously I’m using MindTouch Deki Wiki to aggregate content, publish videos, slideshows, screenshots, RSS feeds etc. It makes it remarkably easy. I’d really like to see what others are doing that’s similar.

  17. Aaron Fulkerson

    I should mention the first of the above URLs is an SMR I did with Miiko Mentz, who works with Brian Solis at Future-Works PR.

    Clearly, when we released for the wire we had to adapt the SMR content. With the first SMR (first URL) this was easy, we just removed the multimedia components. The older SMR, which was my first (2nd URL) it required an entirely different release to be authored. Amanda Coolong-Wheatcroft of Beta PR assisted with the latter.

    When we’ve used the SMR at MindTouch we’ve seen significantly better uptake and understanding of the material. I think the SMR is especially useful for us because our product is often pushing the bleeding edge and we need vids, and other tools to make the points clearer. Here’s some evidence of the impact of the SMR: http://www.mindtouch.com/blog/.....e-mozilla/ . This shows you the initial wave of coverage from our last SMR. In total there were over 40 pickups and many great pubs covered us. I think by anyone’s standards this would be considered a resounding success.

    Finally, I have to give credit to a bunch of people who had these ideas before me. There are too many people I “stole” from to list, but these ideas started floating around the blog-o-sphere (to my knowledge) some time early last year and I just picked from a variety of sources. Shel Holtz, Chris Heuer, Owyang, and yes Solis too, come to mind, but there were others as well. Oh and Amanda Coolong-Wheatcroft (BETA PR) is the person who originally tuned me into these ideas.

    Great piece btw.

  18. baah-baah-the-black-sheep

    What’s up?
    No more Duncan to cover you on weekends or after working hours?
    Get another blogger from the Antipodes!

  19. Miiko Mentz

    Thanks Aaron! Great comments. I was going to comment on our last SMR for MindTouch and how effective it was, but you saved me the time.
    :)

    But what I will say is that as I was talking with journos and having them view the videos embedded in the release, it absolutely helped them understand the technology better, especially for business reporters. It helps them quickly get the tech side so they can move on to the “why it matters” from a business perspective and not get hung up on the techie stuff. Seeing a product in action is an added benefit and I don’t know why one wouldn’t want to use vids embedded in a SMR.

    @Jane Quigley I agree…far from dead.

    @Jeremy Pepper I’m curious why you’re against SMRs/social media tools for press releases. RSS feeds and vids embedded in press releases are great tools.

    Brian, excellent post!

  20. James Bruni

    Great post Brian. Indeed, the press release is far from dead. In its newest version, the SMR, it lives on and with good reason. (stuff it, Jeremy Pepper). But, by far, the most important reason for the press release’s continued existence is that the SEC requires that any public company issue a press release whenever company news that has “material impact” on share price happens. While a lot of Net startups don’t have this headache (yet), any Net company that plans to go public at some point will have to contend with the press release.

  21. Press Release Distribution

    I’m part of EPR Network (A nationwide network of PR sites) and roughly 90% of our clients across the country are small to mid level companies and they have little to no knowledge about or interest in social media releases…, so I‘d say traditional press releases are far away from “dead”. I guess it would take years long for those from the SME sector to adopt those new social channels for PR distribution.

  22. francine hardaway

    Agree with the guy above me, but also think Brian does a great job of laying out alternatives. After twenty-five years of experience with PR (inside/outside) I think the press release can’t go away completely because the media (including bloggers) needs accurate information. But that’s ALL a press release should be — either accurate information, or links to accurate information. In that sense, one press release could hit all audiences.

    It isn’t information that pisses off media, it’s inaccurate information presented to the wrong media. If PR people would read the writing of the people they are pitching, they’d send targeted, desirable info to the right people.

  23. maven

    frankly, if pr is done right, there is NO formula. good pr is based on relationships. plain and simple. in this day and age no one should be blasting pro forma anything out. i do think the smr is a great tool and should be used judiciously. the ffundamental principles of public relations do not go out the window with new technologies and as the industry evolves. to me that is the key issue…technology has made it too easy to blast a lot of bad stuff out without a lot of thought.

  24. maven

    hence my typo ;)

  25. Charles

    I think press releases still have their place. It’s still a great way to get the word out very quickly. Yes, some view them as spam but I still think they have value provided they are well written, informative and non-repetitive.

  26. Jason Kintzler

    Why Social Media PR gets a bad rap - http://tinyurl.com/48×29h

  27. dbfarber

    A poem is energy transferred from where the poet got it (he will have some several causations), by way of the poem itself to, all the way over to, the reader. . . . the poem itself must, at all points, be a high energy-construct and, at all points, an energy-discharge. So: how is the poet to accomplish same energy, how is he, what is the process by which a poet get in, at all points energy at least the equivalent of the energy which propelled him in the first place, yet an energy which is peculiar to verse alone and which will be, obviously, also different from the energy which the reader, because he is a third term, will take away?

    This is the problem which any poet who departs from closed form is specially confronted by. And it involves a whole series of new recognitions. From the moment he ventures into FIELD COMPOSITION–puts himself in the open–he can go by no track other than the one the poem under hand declares, for itself. Thus he has to behave, and be, instant by instant, aware. . . . –Charles Olson

  28. JosefVirek

    @28, ok we get it. you’re a poet.

  29. Lee Odden

    Big score guest post Brian, well done. Tips are good as well.

    When people ask me about optimizing press releases, I just tell them to search Google for, “press release optimization” and pick what comes up #1, no wait, #2 well, #3 is ok too. Actually #5, #6 and #9 are good as well.

    Hmm, 6 out of the top ten positions on Google - just walking the talk. :)

  30. Tyler Wright

    This rules. These comments rule.

    Mini epiphany, I’m having…

  31. Andrew

    Press release, social media release, SEO press release, paper towel, cocktail napkin can all in theory deliver news to the media. But in the end if the quality of the content stinks, how it’s packaged really doesn’t matter.

  32. Reema B

    Nice job Brian…

  33. Leonid S. Knyshov

    Correct me if I am wrong, but I really fail to see what’s the big deal.

    I record a screencast with my demos without even thinking about it twice. Is this really revolutionary?

    This is truly a puzzling experience. I’d expect everyone to be doing this by now…

  34. Richard Hamer

    All my releases are written as if ready for publication, and it’s rare for them to be amended which I hope is down to the fact that I moved into PR from being a journalist - I’ve witnessed enough crap over the years.

  35. Mauro Lupi

    I don’t like to use “social media release”, instead I prefer “PEOPLE RELEASE” against “press release”. There are no more different destinations from those kind of companies communications: People is the audience and the vehicle to amplify and share the messages.

  36. Tom O'Brien

    Brian:

    Nice article - I am working on a release right now - and I came over here from your Twitter post.

    Anyway - timely content for me.

    TO’B

  37. Brian Warren

    Brian,

    Timely and well done post. I guess at this point I shouldn’t be, but I’m always surprised by the heated commentary that inevitably follows discussions about the press release and the advent of the SMR. I think more than anything it speaks to the overall dissatisfaction with the way business distributes news and the fact that despite the ’shinny new objects’ the old fashioned press release has not yet been supplanted.

    Best, Brian Warren.
    http://www.ojoin.com

  38. Jacob Morgan

    Hey Brian,

    great post. However the information regarding keyword density is not correct. Keyword density was a useful metrics circa 1997. This is one of those SEO myths that get’s spread around. One person sees it on a blog and then spreads it, etc.

    Search engines actually look at co-occurrence terms and not keyword density.

    Traditional SEOs don’t understand this. Thus the importance of Technical SEO!

    Per my colleague Jose Nunez:

    “Document indexing is the process of transforming document text into a representation of text and consists of three steps: tokenization, filtration and stemming

    During tokenization terms are lowercased and punctuation removed. Rules must be in place so digits, hyphens and other symbols can be parsed properly. Tokenization is followed by filtration. During filtration commonly used terms and terms that do not add any semantic meaning (stopwords) are removed. In most IR systems survival terms are further reduced to common stems or roots. This is known as stemming.

    To sum up, the assumption that Keyword Density values could be taken for estimates of term weights or that these values could be used for optimization purposes amounts to the Keyword Density of Non-Sense. Keyword Density is no longer applicable in modern search engine indexing.”

  39. Megan

    This is a great summary of the different types of press releases and shows the benefits of each. Great post, Brian!

  40. Brian Blank

    Good points and nice easy read. As with anything, people often tend to berate the wrong way to do things without taking the time to offer better ways to do things, so many of us are left in the dark. Kudos to Brian for trying to make a difference. We can all add to solving the equation or sitting on the sidelines lamenting on how it can’t be done.

    David Strom and Paul Gillin had a nice convo on MediaBlather in Episode
    54: How to promote your blog content about flat HTML pages and solid places for information like Wikipedia leading the way in Google’s search. Interesting stuff, check it out.

  41. Allison Bethurem

    @Aaron Fukerson and @Miiko Mentz…

    While I was reading, I referred everything Brian was discussing to the last MindTouch release and how effective it was. Glad I got to read about the process of the SMR and how it differs from the others.

    Thanks Brian

  42. Mark Rotblat

    TubeMogul (www.tubemogul.com) is often used for the video portion of a social media release, because it allows you to distribute a video release to multiple video sharing sites at once. This allows you to engage with multiple communities, and also has an impact on the search engines - you can dominate the results on the keywords you’re targeting.

  43. Monika Maeckle

    What a robust conversation on the humble press release. Gotta love it!

    Brian, nice work summing up different approaches. Have to disagree that three versions of a release are necessary. There’s ways to do it all in one. As for the debate about the language of what to call the obviously alive press release, how about “web friendly press release”–isn’t that what we’re all trying to do here?

    Thanks for the thoughtful post.

    Monika

  44. Joe Beaulaurier

    Happy to see this post resonating with such an intelligent crowd as it should.

    As Brian points out, press releases today (online press releases) are able to not only deliver a company’s news/message to the media but also directly to the intended audience (B2B or B2C). This is an enormous benefit that didn’t exist ten years ago. Those in the media are challenged to even see most releases sent their way and most businesses are not able to afford an agency who is wining and dining their way into the journalists’ radar. For these businesses, an online press release is a very cost-efficient means of reaching their audience and for a very long time.

    One correction, I can’t speak for the other wires but PRWeb does vet the releases on our service to minimize/prevent advertorial content, content lacking a news angle, etc. (You can see our editorial guidelines at http://www.prweb.com/editorial.php).

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