May 5, 2008

Fididel Brings Haggling Online; It’s Weird

Jason Kincaid

14 comments »

Some people really love to haggle. There’s always that feeling that you’ve somehow gotten away with something, even if you could have gotten the same deal at a store down the street.

Fididel, which launches today, is trying to bring that same rush to online shopping. Sellers can post their wares to the site, where they can haggle with potential buyers in real time. For sellers who don’t want to sit at the computer all day, the site offerers Fididelers - trained members who will haggle for you on commission (the more a product sells for, the more they get). To become a Fidideler, members must go through Fidideler University, where they are trained in the finer points of negotiation.

Maybe it’s just me, but I find the whole concept to be pretty strange. The thrill of haggling comes from personal interaction, not just the hunt for a low price. My mock Fididel session over an iPod consisted of clicking pre-written variations of “Still too expensive” repeatedly, until the seller held firm for a few minutes (see screenshot). I guess it was more fun than Craigslist or eBay, but it didn’t exactly test my powers of persuasion.

To be fair, I’m probably not the site’s target audience. There’s a chance that Fididel will catch on with some people, though I’m not sure who. Perhaps it will appeal to those who are too timid to negotiate in person, or to people who find retail to be dull. I’m also wondering how scalable this system is. I’m sure Fididelers out to make a few bucks will be easy to come by at first, but interest will wane unless they are well compensated.

Fididel was founded by Hal Wendell and has received funding from Quest Venture Partners.

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Comments

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  1. Everett

    Weird! ;)

  2. Pointless!

    Really don’t see the point in this site. Every person that gets on their is just going to input the lowest price, and then system is going to “this is the final price I can offer” and ppl just go “no, I want lower”.

    Any person that interacts with this is just going to consistently input the lowest price and there is only so far a margin that it can go.

    i.e. just repeat $50 the whole time ….. if the price is >$100 - you see what i mean.

  3. Azhar

    Sellers will have a hard time with these. Just when things were getting simpler in e-commerce, this comes along and makes it tougher.

  4. Chris W.

    The whole point of eBay is the convenience of listing a product, then watching the bids fly in with the seller not having to lift a finger until the item is A. picked up or B. shipped out. In resale, this makes no sense, as your “profit margin” is much smaller, unless you’re selling collector’s items. I think this will be a fad at its best, nothing more.

  5. Alex R.

    This might be an interesting way to scale selling big-ticket items, like cars or boats, since you could negotiate multiple deals at the same time.

  6. Roddy

    Markets have been moving away from this sort of open outcry method for awhile now. This is implementation is more interactive than it needs to be and will be difficult to convince people to use.

  7. Zack B.

    Good call, Alex.

  8. Guillaume

    Sounds to me that “Fididelers” should be software-based agents. This way, no commission and better prices. Plus it becomes scalable.

    Now, why get through all the trouble to end up at the bottom price? I don’t get it.

  9. Online Suduku

    may be M$ should buy yahoo via Fididel…

  10. Derek Scruggs

    The best haggling experience I’ve seen so far online is http://www.shangby.com - it’s like Home Shopping Network, except they’re talking directly to you. Trippy!

  11. Kent Kaufman

    We appreciate everyone’s feedback regarding Fididel and would like to provide a little more insight on the value Fididel offers for buyers and sellers.

    Buyers:
    - Offers them control of their online shopping experience and the ability to immediately negotiate on any product
    - Since buying occurs in real-time, rather than auction time, there is no waiting period to see if you’ve won
    - There is no competitive bidding process since each purchase is a one-on-one transaction

    Sellers:
    - Gives sellers the ability to adjust their pricing in real-time based on buying demand and inventory
    - Fididelers, or a global negotiation team, are available around the clock from anywhere in the world to drive sales through agreed pricing levels
    - Selling anything is easier and cost-effective (no listing fees) since sellers are not limited to a one price fits all approach

    Some people may find negotiating from your computer to be fun and even exhilarating while others may have a different reaction to this new experience. We hope you take the time to explore Fididel and see what it may offer you.

    Best regards,

    Kent Kaufman
    VP of Marketing, Fididel

  12. John Lynn

    How many companies have a whole brand around no haggle (ie. carmax)? Most people I know hate haggling over a price. I know it always leaves me unsatisfied. You never really know if you got a good deal or not and so it almost always leaves you unsatisfied.

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