Comments on: SuggestionBox: A Feedback System That Doesn’t Feel Pointless

By: » SuggestionBox, a Better Way to Manage Feedback

» SuggestionBox, a Better Way to Manage Feedback — Tue, 05 Aug 2008 03:01:53 +0000

[...] reading both the TechCrunch and MarketingProfs articles, I sat down with Whiton to get the real story beyond the press release. [...]

By: Insights | Well get right on that

Insights | Well get right on that — Tue, 20 May 2008 14:02:21 +0000

[...] Feedback that doesn’t feel pointless [...]

By: Reading Roundup/Join MyBlogLog Community!

Reading Roundup/Join MyBlogLog Community! — Tue, 06 May 2008 03:05:28 +0000

[...] Suggestion Box Launched I think this new web company is destined for great things – just look at the recent success of Starbucks own suggestion/feedback site (mystarbucksidea.com)! [...]

By: TechCrunch Japanese アーカイブ » SuggestionBox：「無意味」と感じさせない企業への意見の送り方

TechCrunch Japanese アーカイブ » SuggestionBox：「無意味」と感じさせない企業への意見の送り方 — Sat, 03 May 2008 20:59:04 +0000

[...] [原文へ] [...]

By: Lateef X

Lateef X — Sat, 03 May 2008 15:35:49 +0000

Brilliant Idea.

By: Raja Devanathan

Raja Devanathan — Sat, 03 May 2008 08:45:15 +0000

I think it’s a great idea. All businesses are looking for suggestions, and feedbacks and also reviews. Thats why I started my feedback blog called Mr Feedback, and it’s slowly gaining traction. Something like suggestion box will be very useful for companies, because they can really handle all the suggestions quite easily. The problem is that often a lot of suggestions are quite “useless” or way over the top, and difficult to implement. Perhaps they should have a feature which groups suggestions rather than allowing the user to type whatever they want, which means many suggestions may be the same therefore multiplying it and causing stats problems.

By: Andrew

Andrew — Sat, 03 May 2008 05:26:45 +0000

This is just like Dell idea storm: http://www.dellideastorm.com/

Do you know if this was based off that concept? To me suggestionbox.com seems like the same thing, just selling as as service to many companies…

By: Peter

Peter — Fri, 02 May 2008 21:06:27 +0000

HAHAHA

FeVote was free years ago: http://www.fevote.com/

By: Matthew

Matthew — Fri, 02 May 2008 20:33:41 +0000

Thanks, randy! Should be working fine again. We had just tweaked one of our views and it caused a last minute snag.

Sorry about that.

By: randy

randy — Fri, 02 May 2008 19:10:23 +0000

Matthew, featurelist new acct registration is broke on submit

By: Luther

Luther — Fri, 02 May 2008 19:09:29 +0000

The best was Scott Pakin’s (I think that’s the name) Insult Generator. I had trouble getting a Siemen’s rebate one time, so I whipped up a 9 page insult letter on the web generator and got the rebate right away. Nobody wants to mess with someone who’d whip up a 9 page letter of complaints and insults!

Sadly long in the deadpool, as far as I know. Apparently people were taking the insults personally rather than in the spirit of fun.

By: Matthew

Matthew — Fri, 02 May 2008 18:28:17 +0000

This sounds a bit like the service we released for free to everyone just because we needed it for ourselves:
http://featurelist.org

We just added support for a light/simple feedback widget like the kind you see on the sides of the sharper YCombinator projects. You can see a bit of it here:
http://featurel...g/info/features

The feedback is all fed back to your project on featurelist.org and can be tracked their or promoted to features. The site itself is primarily a place to make it easy to get users to vote-up features they want to see, but helps everyone track the status of feature requests and feedback as it moves through the system.

One cool thing we do because we’re not trying to make money on this– we allow you to export all of your features/votes/comments to a big XML dump so you never feel locked-in.

Best of luck to these other companies, though.

By: Jeff C

Jeff C — Fri, 02 May 2008 18:05:20 +0000

Put me in the camp that likes this idea. We launched a product called the Innovation Box last year (you integrate a website button/widget that channels consumer generated ideas to your hosted Box, and everything is transparent and easily managed). Erick Schonfeld called our product ‘Suggestion Box 2.0′ in a NextNet Business 2.0 review last year.

I’ll admit, it’s tough to get traction in this area, I think due in part to Open Innovation being an emerging trend, so there’s an education process while the kinks are being worked out of these various offerings. But when this type of thing is done right, I know there’s an appetite for it.

Check out MyStarbucksIdea.com (actually a Salesforce Idea platform), and you’ll find tens of thousands of coffee fanatics have signed up and left ideas and feedback. It’s a vibrant community, and the flood of feeback caught Starbucks brass by surprise. Not every company can replicate that success, but I feel strongly that all comapnies large and small should make a statement to consumers (and employees) that “we value your inpute and ideas”. Especially if it’s not an expensive or difficult undertaking. You might just get some great feedback that’ll improve your products and services, and it’s also a valuable marketing/PR tool, as you’re telling consumers their voice matters. And isn’t that what Web 2.0 is all about?

I welcome SuggestionBox.com to the game … even if it’s more competition.

By: s3box

s3box — Fri, 02 May 2008 17:46:07 +0000

Another box-suffix’ed enterprise receiving attentinon

By: randy

randy — Fri, 02 May 2008 17:07:33 +0000

FIFTY dollars per month?? $$$$$ Ouch! I’ll put the fields in a popup, but great idea looks neat.

By: kj

kj — Fri, 02 May 2008 17:00:23 +0000

Why not add what several online projects have added for their developer communities – a way for the public to vote up/down suggestions? It’d be free market research for the companies, and hopefully a reason for them to listen. E.g. – here are the top things your customers think are wrong, here are the top things your customers want and aren’t getting yet.

By: F L

F L — Fri, 02 May 2008 16:57:44 +0000

actually, this is a great idea…you’re wrong Mike, companies will see great value in what consumers have to say…think about it again in that context…Good Luck SuggestionBox.com!

By: Adam

Adam — Fri, 02 May 2008 16:35:57 +0000

Airlines would do well to use these types of products. Unfortunately, airline travelers are so conditioned to complaining that it rarely is offered as a suggestion.

By: ZiZi

ZiZi — Fri, 02 May 2008 16:15:23 +0000

@9 Rob Mathieson.
I completely and 100% agree with you, this WILL fail if they make you register to freaking submit feedback.. WHY???????
imagine evite made you sign up to view an invitation. who ever is responsible of this is an idiot.

By: Cindy Szponder

Cindy Szponder — Fri, 02 May 2008 16:14:18 +0000

Hmmm. Not sure this will ever really fly. Perhaps I’m a bit pessimistic after being put on perpetual hold so many times when trying to contact a company. Or could it be the “who gives a *hit” response I got from a large local company when I contacted them to ask if they were aware of the potential for uranium mining in our area–they should be concerned since they supply a lot of meat throughout the world. Don’t think radioactive meat will go over well, but guess they’ll deal with it when it happens instead of trying to prevent it.

Anyway, it sounds like a great service, but companies could probably learn even more by being tuned in to the social media networks out there. They could use Quotably.com to keep track of what people are saying on Twitter. I’m sure there are equivalents for other online outlets where people meet and discuss the companies and the changes they wish they’d make.

Thanks for the info,

Cindy

By: Adam

Adam — Fri, 02 May 2008 16:04:09 +0000

Here is my suggestion – TechCrunch should try it =P

By: SoftwareSweatshop

SoftwareSweatshop — Fri, 02 May 2008 15:56:34 +0000

It’s a good idea. Smart companies are more sensitive about what their customers are saying… or at least they should be.

The only feedback I leave for companies that have pissed me off somehow is to never buy their products again (and tell my friends and family how much they suck). If they can actually show me that they take my comments seriously I might be motivated to give them a second chance.

Raza Imam
http://SoftwareSweatshop.com

By: nobosh.com

nobosh.com — Fri, 02 May 2008 15:52:35 +0000

Island Data is another interesting customer service system that aggregators and groups comments.

By: jarvan

jarvan — Fri, 02 May 2008 15:47:22 +0000

We have been using EmployeeSuggestionBox.com as an idea mangement system for our employees and has worked out quite well as we have already implemented several employee ideas already.

By: Milos

Milos — Fri, 02 May 2008 15:42:30 +0000

Jason:

I am sorry to say this – why are TechCrunch’s standards going down? Every feature is being reviewed as a company and moronic investors are funding these. Sorry to sound too harsh but that is a reality.

Milos