April 29, 2008

Wigix Brings Order to World of Online Trading

Mark Hendrickson

37 comments »

Shopping on eBay is more like navigating a street marketplace than visiting a department store. Disparate vendors sell their wares without any real coordination. As a result, buyers must visit each and everyone of them to ensure that they’re getting the best deal. And with each visit, they must cope and make sense of new advertising spins and types of service.

Wigix launches in public beta today with the intent to standardize online marketplace listings, and consequently make it easier for consumers to find the products they desire. Its SKU-based system (SKU, as in the fact sheets used to describe inventoried items) forces sellers to group their goods with others who are selling essentially the same product. This allows buyers to get a more complete overview of their options, and it allows for many other opportunities as well.

For example, with the SKU system, buyers and sellers can search for item listings using more intelligent search. Type “ipod” into Wigix’s search, and it will automatically suggest all the possible iPod models that one can sell and buy through the site. The search results don’t show actual items for sale, but types of items (”Apple iPod photo 160GB” or “Apple iPod mini 4GB”). It’s only once you click on one of these results that you can see who’s selling it.

Each SKU page shows not only the current sellers but general overview information for the product as well. This includes the current market value, the recent changes in that value, reviews, specs, and more. Users who own the product but haven’t officially put it on sale can list themselves as owners just in case someone wants to come along and make them an offer they can’t refuse. This Zillow-make-me-move-like feature should change the way many people view their possessions (not just dead items but stores of exchangeable value).

Wigix can also track how prices for goods change over time, which in addition to the bid/ask aspect of the site, makes it operate very much like a stock exchange.

The service’s biggest hurdle, of course, will be to draw enough vendors and shoppers away from eBay. It’s hoping its pricing structure will produce the right incentives to do that. There is no cost to list items under $25. Between $25-100, the site takes one dollar from the buyer and one from the seller. And for more expensive items, it claims an additional 2% of the sale price.

Wigix also supports its operations by running targeted advertisements on SKU pages, such as ones for items on Amazon. Since Wigix is a place only for identifiable goods (no collectibles here, at least yet), it’s easy to serve up ads for the same products found elsewhere on the net.

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Comments

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  1. Chris

    This is pretty cool.

  2. Technology Press Release

    Challenge for new startups like this is to gain enough traction among buyers and sellers. New features and business model can give the initial push. But lot needs to be done.

  3. Mike

    I REALLY like this idea. Ebay can be a confusing mess if you don’t use it regularly. This site has potential, but they’re going to need a much larger userbase than they currently have to avoid the deadpool.

  4. fortunecookienotes

    What makes this different from using the search functions on ebay?

  5. Chris

    I think the idea of tracking the “market value” of items is really what sets this apart.

  6. Technology PR

    hey, why all of a sudden my comments are not published. did i do some thing in the bad book of techcrunch?

  7. Tim G

    Going up against ebay is like going up against the US Government. The current administration may suck but the whole world depends on it.

  8. Technology PR

    Tim G, you are right. eBay may be old and awkward, but no one can escape its gravity. challenge for new startups like this is to gain some traction. while technology and fresh features can give the initial push, it is very difficult to escape the gravitational pull of eBay. Only way to escape the fate ( of deadpool) is to spend truckloads of money on advertising and sit and wait for very long time to see some ROI.

  9. chris_st

    I can see a lot of reasons to NOT sell with Wigix, but stay with eBay; for instance, as a seller I don’t want people knowing that object “X” sells, typically, for $45. I want them to bid it up to $50 (or more!) due to the fact that a large percentage of people on eBay never research past sales. I also want them to get tired of looking at listing after listing (or store after store) and just settle on mine.

  10. SportsCollectors.net

    This has been done before by other companies and never really took off. One of my sites (http://www.auctioncapture.com) has been doing this for a while.

    eBay has such insane market share in something that actually reflects real money to millions of people (unlike social networks), so overtaking them is a pipe dream.

  11. Andrew

    I don’t really see this as such a big success. This is really not that much different than any shopping comparison site. Actually its more like selling on Amazon, almost exactly actually.

    And I agree with the guy, comparison shopping is a horrible thng for the sellers, because it means they need to fight tooth and nail to list the lowest price and lose all profit. There is a reason 99% of sites out there say “We price match…except for eBay”

    + I’m not sure, but it looks like they have absolutely no items. Just the database of different skus at this point. So really no point to even go there for the next 3-4 years until they get the basic # of items. Thats the thing that makes it impossible to launch a classifieds/auction site this days. You need like a billion items to even make that first sale.

    Personally I think they should change it to just be a comparison shopping site, and then when they get the 3-5 million uniques per month, they can add the buy/sell service.

  12. Mike

    Agree with Andrew. Their chance for building a meaningful user base is slim, saying it in a polite way. Tough time ahead for them to find the sellers, buyers and investors.

  13. zabugara

    New features and business model can give the initial push. But lot needs to be done.

  14. Andy

    They need better initial price information instead of original MSRPs. Is there any way for them to pull average recent transaction values from eBay?

    Gaining sellers will be a huge obstacle for reasons pointed out above. Gaining buyers should be comparatively easy. Since there is an excess of sellers for some of the items on eBay, it may be possible that a few will migrate to Wigix. The way that Wigix pulls eBay user ratings is important to this process.

  15. to chris @5

    I think “tracking value” is a flaw. NO sellers want to lose the controls over pricing or pushing the maximum bid. This feature will hurt them on getting sellers thus send them to deadpool.

  16. Nigel Tufnel

    Nice idea. To get past the market share barrier, they should consider starting out as a service that sits on top of ebay. They could mine ebay’s data and organize it into their model (as much as possible, perhaps with some human tweaking) and send the buyers to ebay to buy. Buyers will love it, they will increase their membership and eventually they can attract sellers with that (with the eventual goal of weening their members off ebay).

    The human tweaking of data doesn’t scale well, of course, so they could try to crowd source it with Amazon’t Mechanical Turk or something similar.

    I think a better buyer experience will win in the long term, whether ebay provides it themselves or someone else does.

    –Nige

  17. Deborah block-Schwenk

    The “portfolio” concept is interesting, but as others have said, the volume of items for sale is what matters. Maybe they can capture the attention of the eBay buyers who are upset at the changes there and lure them into a mass migration onto Wigix. Of course, ultimately sellers need a better incentive than “get back at eBay”

    Or maybe Wigix is counting on the recession so that the “make me an offer” option will be a big hit.

  18. Chris

    @15 I didn’t say it was a good idea… but there are items out there that get lost in the eBay vortex that people think are much less valuable than they really are. Unfortunately, those items are VERY specialized items, and won’t be included in their limited list of SKUs.

    I think the ONLY auction service that can ever compare to eBay involves getting paid to list items before they even sell. And it’s no wonder that hasn’t been invented yet.

  19. GamerP2

    So really no point to even go there for the next 3-4 years until they get the basic # of items. Thats the thing that makes it impossible to launch a classifieds/auction site this days. You need like a billion items to even make that first sale.

  20. Anon

    The other big issue eBay has is dealing with the other person. Wigix should encourage a system where sellers can quickly unload an item (at a lesser price) like selling used CD’s or books, to the small businesses and professionals on the site. They should also promote sales from small businesses over individuals, so the buyer is more likely to get reasonable treatment.

  21. anon

    “Disparate vendors sell their wares without any real coordination. As a result, buyers must visit each and everyone of them to ensure that they’re getting the best deal. And with each visit, they must cope and make sense of new advertising spins and types of service.”

    Well, gollllly! You mean, like the real world?

  22. Kawika Holbrook

    Sounds like a cheaper version of Amazon’s marketplace with fewer visitors. Still, anything that might shame eBay to clean up its Byzantine site is welcome.

  23. sciencefare

    The site looks promising, and I registered. However, I hit a very troublesome roadblock in the verification process.

    The site asks for your PayPal account information, email address and PASSWORD! The site also wants your eBay member ID and PASSWORD!

    This coming from a new site that has no trust built up. Additionally, NONE of the pages are secure. Not registration, not login, nothing. NO security, no encryption.

    So, at least until I hear that SSL is implemented, I won’t be going back. The request for my PayPal and eBay passwords is the most disturbing part. Do the folks that run this site actually believe that the masses will entrust this sensitive data to them?

    I will not.

    -sciencefare

  24. Bill Burnham

    Just a preface, I am an investor in the site so take whatever I say with a bog grain of salt. I think most of the comments above are valid. The portfolio tracking and community features will likely get more traction than trading due to the liquidity issues, however since there’s no cost to listing items on Wigix we hope to see people use it as a no-cost way to at least keep EBay honest and their options open. It will be interesting to see what people find more valuable: trading or tracking their stuff. As to the security concerns expressed by the last poster, rest assured Wigix does in fact use SSL encryption for personal data. The EBay/Paypal information is totally voluntary and not required to register. It will be used (ironically) in an as yet unreleased feature that should result in dramatically better trust and safety than you can currently get on other sites.

  25. Kawika Holbrook

    I just signed up for Wigix, tried to list the 802.11g AirPort Express, and found that I had to become an expert before adding it. Well, I’m not, but I was game to try. Only I couldn’t add the category through the series of drop-down menus. It’s one thing (and a good thing) to keep your options open, but it’s another to give up my home address (which I did) only to find out the one item I know I want to sell that isn’t listed on eBay or Amazon I can’t. I might check back later. I might not. Regardless, I do hope the site improves and keeps it’s competitors honest — as Bill Burnham suggests.

  26. sciencefare

    @ Bill Burnham above:

    You stated “As to the security concerns expressed by the last poster, rest assured Wigix does in fact use SSL encryption for personal data.”

    Well Bill, I can not “rest assured”, because at no point is SSL invoked. There is no security, there is no encryption, there is no “https://” at all.

    If Wigix does in fact use SSL, why is it not apparent Bill? Why does it appear that the site DOES NOT use SSL?

    -sciencefare

  27. SomeGuy

    This site is quickly heading for the deadpool!

  28. sciencefare

    In email exchanges with Bill Burnham who has posted above, I have learned that Wigix has now implemented SSL for the registration portion of the site.

    I have checked this, and found that registration at Wigix IS now secure.

    Mr. Burnham has indicated that further changes are forthcoming.

    -sciencefare

  29. SomeGuy

    @ #28

    They may have added it to their registration, but there is still no SSl to the login page. These people are obviously not prepared to take on eBay. Security issues must be taken care of before announcing their website to everyone.

  30. Online Suduku

    do they have a facebook app ?

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