Comments on: Yahoo “Refunds” Disappointed Search Advertiser $9 Billion. Now, That’s Customer Service! http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/ Startup and Technology News Sun, 06 Jul 2008 10:26:36 +0000 http://wordpress.org/?v=2.5.1 By: is yahoo! in the toilet? just read the writing on the wall. http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2227399 is yahoo! in the toilet? just read the writing on the wall. Sun, 27 Apr 2008 06:38:48 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2227399 [...] you might ask, amid all the chatter about coming layoffs, the possible microsoft takeover, and everything else? well, according to one anonymous yahoo! employee, in the toilet would be one place to [...] [...] you might ask, amid all the chatter about coming layoffs, the possible microsoft takeover, and everything else? well, according to one anonymous yahoo! employee, in the toilet would be one place to [...]

]]> By: Jayson http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2222533 Jayson Fri, 25 Apr 2008 05:13:08 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2222533 I'd have been pretty upset after going out and spending a few mill on some homes and a jet :) Good news for the shareholders I’d have been pretty upset after going out and spending a few mill on some homes and a jet :)

Good news for the shareholders

]]> By: The Googlopoly Has Come http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221434 The Googlopoly Has Come Thu, 24 Apr 2008 17:34:29 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221434 "FREE BLAINE COOK" :-D Haha! Perfect response to the whiners... “FREE BLAINE COOK”

:-D Haha!

Perfect response to the whiners…

]]> By: Mary http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221401 Mary Thu, 24 Apr 2008 17:21:59 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221401 Taking an honest mistake and running with it is so pathetic! Here's an idea.... POST SOMETHING THAT'S ACTUALLY WORTH PEOPLE'S TIME. Taking an honest mistake and running with it is so pathetic! Here’s an idea…. POST SOMETHING THAT’S ACTUALLY WORTH PEOPLE’S TIME.

]]> By: Los errores de Yahoo! y su sistema de publicidad - Cybernauta http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221267 Los errores de Yahoo! y su sistema de publicidad - Cybernauta Thu, 24 Apr 2008 16:31:36 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221267 [...] | Tech Crunch Más noticias sobre: Buscadores, Internet Tags: publicidad, [...] [...] | Tech Crunch Más noticias sobre: Buscadores, Internet Tags: publicidad, [...]

]]> By: dave http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221162 dave Thu, 24 Apr 2008 15:50:08 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2221162 great job! NOW you're writing like valleywag... great job! NOW you’re writing like valleywag…

]]> By: Adam G. http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220996 Adam G. Thu, 24 Apr 2008 14:47:30 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220996 This isn't news. Those customer service e-mails are generated by a form the rep fills out. I can't imagine where the number for the typo came from. This isn’t news. Those customer service e-mails are generated by a form the rep fills out. I can’t imagine where the number for the typo came from.

]]> By: Tulouse http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220859 Tulouse Thu, 24 Apr 2008 13:51:19 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220859 This looks like a mail mapping problem rather than someone actually thinking of returing millions: It's the 10 digit account number. Simple as that. This looks like a mail mapping problem rather than someone actually thinking of returing millions:
It’s the 10 digit account number. Simple as that.

]]> By: BlueElephant http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220686 BlueElephant Thu, 24 Apr 2008 12:40:06 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220686 This is telephone number of somebody. I dont think this Yahoo's mistake. Customer care rep. would have Ctrl-C-Ctrl-Ved some body's telephone number rather then the amount. Dont be surprised if this is the phone number of the same person who got this email or may be this is the number of the girlfriend of the CSrep. This is telephone number of somebody.

I dont think this Yahoo’s mistake. Customer care rep. would have Ctrl-C-Ctrl-Ved some body’s telephone number rather then the amount. Dont be surprised if this is the phone number of the same person who got this email or may be this is the number of the girlfriend of the CSrep.

]]> By: Yahoo “reembolsó” 9.000 millones de dólares a un cliente http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220630 Yahoo “reembolsó” 9.000 millones de dólares a un cliente Thu, 24 Apr 2008 12:08:15 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220630 [...] que consiguen de él, y por ende son muchas las bajas que tienen. Uno de ellos se ha comunicado con Techcrunch para contar sobre un error casi fatal para [...] [...] que consiguen de él, y por ende son muchas las bajas que tienen. Uno de ellos se ha comunicado con Techcrunch para contar sobre un error casi fatal para [...]

]]> By: deb http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220571 deb Thu, 24 Apr 2008 11:35:23 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220571 if this kind of news come in this blog then very sonn tech crunch is going down if this kind of news come in this blog then very sonn tech crunch is going down

]]> By: Sudoku Maniac http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220528 Sudoku Maniac Thu, 24 Apr 2008 11:14:13 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2220528 9 billion to a single company ? If a single company was advertising for 9 million, how much did it profit from ? 9 billion to a single company ? If a single company was advertising for 9 million, how much did it profit from ?

]]> By: Yahoo Refunds Disappointed Search Advertiser Nearly $9 Billion - BlackHatCrew - Elite Webmaster SEO Forum http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219772 Yahoo Refunds Disappointed Search Advertiser Nearly $9 Billion - BlackHatCrew - Elite Webmaster SEO Forum Thu, 24 Apr 2008 04:50:16 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219772 [...] Transaction Detail. Sincerely, XXXXX Smith Customer Solutions Yahoo! Search Marketing source: Yahoo Refunds Disappointed Search Advertiser $9 Billion. Now, Thats Customer Service! __________________ My Ratios :: My [...] [...] Transaction Detail. Sincerely, XXXXX Smith Customer Solutions Yahoo! Search Marketing source: Yahoo Refunds Disappointed Search Advertiser $9 Billion. Now, Thats Customer Service! __________________ My Ratios :: My [...]

]]> By: G http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219644 G Thu, 24 Apr 2008 03:15:39 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219644 This news and post are so bad that it should have been blogged by Duncan Riley.... This news and post are so bad that it should have been blogged by Duncan Riley….

]]> By: TechCrunch Japanese アーカイブ » Yahoo、不服な検索広告主に$9Bを「払い戻し」。これぞ顧客サービス！ http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219527 TechCrunch Japanese アーカイブ » Yahoo、不服な検索広告主に$9Bを「払い戻し」。これぞ顧客サービス！ Thu, 24 Apr 2008 02:07:57 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219527 [...] [原文へ] [...] [...] [原文へ] [...]

]]> By: Hendra http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219511 Hendra Thu, 24 Apr 2008 01:55:50 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219511 damn, i just wasted 2 minutes of my life. about to post a video comment soon. damn, i just wasted 2 minutes of my life. about to post a video comment soon.

]]> By: John http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219473 John Thu, 24 Apr 2008 01:30:11 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219473 There is a difference between Techcrunch and Valleywag. I'd appreciate if the difference remained. There is a difference between Techcrunch and Valleywag. I’d appreciate if the difference remained.

]]> By: allan http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219466 allan Thu, 24 Apr 2008 01:24:39 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219466 Yahoo is for saddles! Yahoo is for saddles!

]]> By: Gleb Esman http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219425 Gleb Esman Thu, 24 Apr 2008 01:02:35 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219425 Contrary to many negative posts - I found that organic traffic from yahoo is about 3 times more converting, than from other sources, including Google. And that was after analyzing about 2 million of raw log file records for the client. Gleb Contrary to many negative posts - I found that organic traffic from yahoo is about 3 times more converting, than from other sources, including Google.

And that was after analyzing about 2 million of raw log file records for the client.

Gleb

]]> By: johns http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219297 johns Wed, 23 Apr 2008 23:51:45 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219297 <i>@12 (Raul Riera) - I want to see a VISA card with a 9 Billion limit</i> Maybe Larry Ellison, Bill Gates, etc.? @12 (Raul Riera) - I want to see a VISA card with a 9 Billion limit

Maybe Larry Ellison, Bill Gates, etc.?

]]> By: Voice 2.0 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219210 Voice 2.0 Wed, 23 Apr 2008 23:04:53 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219210 @nem Have you ever worked in Customer Service? @nem

Have you ever worked in Customer Service?

]]> By: Jason http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219204 Jason Wed, 23 Apr 2008 23:02:17 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219204 @nem - I think you are giving Erick way too much credit. @nem - I think you are giving Erick way too much credit.

]]> By: nem http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219194 nem Wed, 23 Apr 2008 22:58:05 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219194 @voice 2.0: I think you're equating sincerity with sarcasm. @voice 2.0:

I think you’re equating sincerity with sarcasm.

]]> By: A.O. http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219189 A.O. Wed, 23 Apr 2008 22:55:04 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219189 This was an honest mistake, the rep probably pasted in the user's account ID rather than the $ value. These emails are put together manually, not through a mail merge or other automated system. It has nothing to do with how the company calculates their min. bids or any other metric. This was an honest mistake, the rep probably pasted in the user’s account ID rather than the $ value. These emails are put together manually, not through a mail merge or other automated system. It has nothing to do with how the company calculates their min. bids or any other metric.

]]> By: Voice 2.0 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219188 Voice 2.0 Wed, 23 Apr 2008 22:53:19 +0000 http://www.techcrunch.com/2008/04/23/yahoo-refunds-dissapointed-search-advertiser-9-billion-now-thats-customer-service/#comment-2219188 You're equating customer service to giving a refund. If a customer's service is great, there should never be a refund. You’re equating customer service to giving a refund. If a customer’s service is great, there should never be a refund.

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