HP, like IBM (and unlike Dell), makes most of it’s sales and revenue outside the US.

Can someone tell those m@rons that the web goes a little bit further than the US, please?

Prior to doing the upload…I found that I had to move ALL of my files from my Linux server onto my Windows Vista hard drive because the software will not allow you to monitor mapped drives that reside on other systems. Their answer was to move all my files and then schedule a local backup to the mapped drive…because the software was capable of doing a local backup to the drive.

Most frustrating is the upload speed. I can attach a 25MB file in Hotmail in about 1.5 minutes….took about 15 minutes with Upline.

Who in their right mind would sign up for a backup service that gives away ALL of their right associated with THEIR OWN DATA ?????

I’m really stumped as to the lack of QA associated with this service, which is not what I have come to expect from HP.

You can only backup files that have file extensions, and you have to manually add extensions not in the default list. I use various applications that create data files with no extensions (i.e. Subversion). With Upline, you can’t back these up unless you manually add extensions to the files or put them in a zip file.

It seems like it will be good for home users wanting to backup photos, videos, music and documents, but I don’t see it being much better than that….once it is actually up.

I’ll be enjoying my refund and exploring other services.

Yeah they are down now..but i have trust in HP..so hope for the best…They will be up soon..i wish !!!

“Only global corporations have been able to do so much with their data - until now.”

And remember, HP is not only promoting this for backup, but is encouraging people to locate ALL their data online for “access anywhere”. This outage and email reflect that as usual, as a large company, they don’t take the needs of small users seriously at all. Can you even imagine them being so ill prepared if this was targeted to those “global corporations” they claim it will allow us small businesses to be like?

I tested it, and thank God I stuck with Mozy, who I’ve never experienced a single outage with.

I’ve go a HP server under my desk, just spent 5 mins chipping of the logo and binning it.

HP = Hopeless Pricks

However, i couldn’t get the client easily installed on my box at home, so i had been slow to pay just waiting for an hour to fart around with it - perhaps it was actually their service hiccups that caused my issues. My initial install of the client was fine on my vista laptop (surprisingly).

In any event, i think the lack of transparency in their shutdown notice is really bad for business. If they have to cut something off so blatantly like that, they should really provide some rationale as to why they’re taking such radical action.

Boo HP, why do you make it so easy to dislike massive corporate entities?? Yay little guys!!!, i think i’ll try some of the services listed in these comments!!!

Ohh sure as hell, this is what i call personality. I have the pleasure of spending 5+ days on getting a paid account to work. I subscribed to a trial/free accouht to see the application, then i decided to buy the “home” version.

After i bought it, i took 5+ days to get it to work, this involved 1 transatlantic phone call and 5 mails. Then i finally got a response from someone that could do something. And that still took 24 hours to come into effect.

And this is where i get angry, nowhere i could find did it mention the “limitation” to US only. When i was getting “support” it was never mentioned either.

If their own success killed them they must be very unprofessional. You do not create such a service without having a plan in case it´s to big to handle.
The only thing they should have done is just close for signups. Simple and effective, now they are pissing everybody down their backs. Not to mention themselves. The HP brand has suffered in my view.

As a sidenote, i am surprised the downtime could go unnoticed by the “web” for 48 hours, this is a big deal.

Its true that I live outside the US but i remember putting in my address and paying with my French credit card. It’s clear that they let too many people join, and now they are back-tracking by saying it’s US only. The first signs of a problem happened early on the near-unusable, and the closed Remote Access. For them to “turn it off” on the 17th with NO news for a further 48 hours is just not on.. I’m fuming, but glad I’m getting my money back so i can go elsewhere.