Comments on: Amazon Web Services Rolls Out Red Carpet Support

By: Bashar

Bashar — Fri, 18 Apr 2008 07:54:43 +0000

I hope that’s not a way to overlook normal users. If I’m paying for Amazon Web Services, I normally do deserve proper support, especially when Amazon is promoting it for overtaking my storage and heavy processing. Does that mean if I dont have the gold or silver support I have to wait 24-48 hours to get my problem fixed?

By: Confused

Confused — Fri, 18 Apr 2008 02:01:35 +0000

I just love Amazon’s affiliate program!

By: Senthil

Senthil — Fri, 18 Apr 2008 02:00:37 +0000

I just like amazons affiliate program…

By: dumbfounder

dumbfounder — Fri, 18 Apr 2008 01:49:46 +0000

Little pricey in my opinion….

By: friarminor

friarminor — Fri, 18 Apr 2008 01:09:04 +0000

AWS shucks…. it’s great that they won’t take all this sitting comfy on the cloud.

…alain
http://www.morphexchange.com

By: Peter Urban

Peter Urban — Fri, 18 Apr 2008 01:01:53 +0000

This is great! The thing that’s been really missing with cloud computing is accessibility of reliable service and customer support. The whole cloud thing makes you a little uneasy when you bet your next business on it and there in no-one you can call and no response guarantees…

We’ve toyed with the idea of going with EC2 for a while but decided to go with Engine Yard (so far fantastic service) instead for the above reasons.

Amazon’s offer and the resulting pressure on the industry inevitably increases the options for quality hosting with reliable service. Great news for start-ups and small companies that can’t jump into a huge SLA’s with a premium hosting provider.

By: TechCrunch Japanese アーカイブ » Amazon Web Servicesが手厚いサポートパッケージを発表

TechCrunch Japanese アーカイブ » Amazon Web Servicesが手厚いサポートパッケージを発表 — Fri, 18 Apr 2008 00:03:37 +0000

[...] [原文へ] [...]

By: SmoothSpan Blog

SmoothSpan Blog — Fri, 18 Apr 2008 00:01:18 +0000

Amazon Rolls Out Better Service: The Cloud Wars Continue…

The good stuff just keeps right on coming in the Cloud Computing world. No sooner do we get the Intuit QuickBase announcement than Amazon is piping up with news that they now have Gold and Silver Premium Support Plans.
The rates on these plans are …

By: dumbfounder

dumbfounder — Thu, 17 Apr 2008 23:40:36 +0000

Smart move. If there is one thing Google doesn’t do, it’s customer service.

By: Confused

Confused — Thu, 17 Apr 2008 23:36:11 +0000

At least with Amazon it is your data…

..The Google is making a ton of monry off of your private info…

….The Google should be paying *you* a cut of the ton of money they make off of their access to all your searches…and their acces to all the web pags you visit that are part of the DoubleClick network…

By: pffft

pffft — Thu, 17 Apr 2008 23:21:46 +0000

But is this the same thing as an SLA? To me it seems like an SLA is the more crucial piece to get Enterprise engagement.

By: http://ensarm.blogspot.com/

http://ensarm.blogspot.com/ — Thu, 17 Apr 2008 23:15:30 +0000

A lot is moving fast in the Cloud…

A lot is moving fast in the Cloud…

By: jro

jro — Thu, 17 Apr 2008 23:13:45 +0000

This shouldn’t be unexpected. And Google will need to do the same, if not with greater options, given how much more of *your* application runs in *their* environment.

Now the hard part: delivering on the support.

By: Appable

Appable — Thu, 17 Apr 2008 23:02:29 +0000

Reliability is king, for free or for a fee…

By: Mircea

Mircea — Thu, 17 Apr 2008 23:01:55 +0000

@Senthil
You know you get what you pay for …

Althought if you pay for Amazon web services you should get already a decent support without paying more, I guess.

By: your AANTY

your AANTY — Thu, 17 Apr 2008 22:56:15 +0000

WTF are support packages? Damn I’m pretty.

By: Senthil

Senthil — Thu, 17 Apr 2008 22:49:58 +0000

All this tells me is that you ” need to pay ” for your support if you are using amazon web services.

Hang around in the aws forums and you can see the large number of customer complaints. So, its only fair that amazon charges for support