Comments on: Comcast, Twitter And The Chicken (trust me, I have a point) http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/ Startup and Tech News Fri, 16 May 2008 05:16:45 +0000 http://wordpress.org/?v=2.3.3 By: ethority blog » ethority provides forthwith Twitter and Network Monitoring http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293498 ethority blog » ethority provides forthwith Twitter and Network Monitoring Tue, 13 May 2008 13:16:00 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293498 [...] the United States, it is customary that companies keep an eye on twitter. On this point, see also Michael Arringtons experiences with Comcast. We have modified ethority’s range of services in order to provide our [...] […] the United States, it is customary that companies keep an eye on twitter. On this point, see also Michael Arringtons experiences with Comcast. We have modified ethority’s range of services in order to provide our […]

]]> By: Media Philosopher » Answering the Social Phone http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293441 Media Philosopher » Answering the Social Phone Tue, 13 May 2008 12:27:00 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293441 [...] knows that Comcast is listening and answers their “Social [...] […] knows that Comcast is listening and answers their “Social […]

]]> By: ethority bietet ab sofort Twitter und Network Monitoring an - Weblog von Nils Maier http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293375 ethority bietet ab sofort Twitter und Network Monitoring an - Weblog von Nils Maier Tue, 13 May 2008 11:35:45 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2293375 [...] In den USA ist es allgemein üblich, dass Unternehmen Twitter im Blick haben, siehe hierzu auch Michael Arringtons Erfahrung mit Comcast. Wir haben das Angebot von ethority modifiziert, um unseren Kunden einen [...] […] In den USA ist es allgemein üblich, dass Unternehmen Twitter im Blick haben, siehe hierzu auch Michael Arringtons Erfahrung mit Comcast. Wir haben das Angebot von ethority modifiziert, um unseren Kunden einen […]

]]> By: All A-Twitter About Comcast’s Twitter Guy | webCrackle http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2289325 All A-Twitter About Comcast’s Twitter Guy | webCrackle Sun, 11 May 2008 14:09:42 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2289325 [...] not in quite the way you’d think. Sure, Arrington’s experience with Eliason turned into a lengthy post on TechCrunch, but what seems to have interested Eliason more is how his Twitter followers rallied around him [...] […] not in quite the way you’d think. Sure, Arrington’s experience with Eliason turned into a lengthy post on TechCrunch, but what seems to have interested Eliason more is how his Twitter followers rallied around him […]

]]> By: B-Unique » Préférez twitter au 1-800 pour atteindre Comcast http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2282297 B-Unique » Préférez twitter au 1-800 pour atteindre Comcast Thu, 08 May 2008 02:06:55 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2282297 [...] Michael Arrington recevait début avril un support client de première classe de Comcast après avoi.... Aujourd’hui Josh Lowensohn - qui n’est à priori pas un blogueur aussi influent - a bénéficie du même support. Mêmes maux. Mêmes moyens. Mêmes solutions. Nous sommes tous des blogueurs influents. [...] […] Michael Arrington recevait début avril un support client de première classe de Comcast après avoi…. Aujourd’hui Josh Lowensohn - qui n’est à priori pas un blogueur aussi influent - a bénéficie du même support. Mêmes maux. Mêmes moyens. Mêmes solutions. Nous sommes tous des blogueurs influents. […]

]]> By: Can Being In Touch With The Blogosphere Turn A Company’s Reputation Around? http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2282182 Can Being In Touch With The Blogosphere Turn A Company’s Reputation Around? Thu, 08 May 2008 01:00:48 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2282182 [...] At TechCrunch, Comcast, Twitter And The Chicken (trust me, I have a point) [...] […] At TechCrunch, Comcast, Twitter And The Chicken (trust me, I have a point) […]

]]> By: Twitter: Frank Eliason’s secret weapon » mathewingram.com/work | http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2281835 Twitter: Frank Eliason’s secret weapon » mathewingram.com/work | Wed, 07 May 2008 21:37:27 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2281835 [...] remember when Mike wrote about Comcast-Twitter experience at TechCrunch, and I remember thinking exactly the same thing that Josh Lowensohn thought: I [...] […] remember when Mike wrote about Comcast-Twitter experience at TechCrunch, and I remember thinking exactly the same thing that Josh Lowensohn thought: I […]

]]> By: Comcast & Twitter « Ramblings of a Lost Dancer http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2259988 Comcast & Twitter « Ramblings of a Lost Dancer Sun, 04 May 2008 06:02:13 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2259988 [...] Posted in Uncategorized by Tanya Book on May 4th, 2008 I had read earlier about Michael Arrington and Comcast and Twitter, but I had forgotten about it. I needed my PIN to finish setting up my online account access to [...] […] Posted in Uncategorized by Tanya Book on May 4th, 2008 I had read earlier about Michael Arrington and Comcast and Twitter, but I had forgotten about it. I needed my PIN to finish setting up my online account access to […]

]]> By: Yasmin Bendror http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2245722 Yasmin Bendror Thu, 01 May 2008 21:21:09 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2245722 This is really a great story. I also blogged about this: “Corporations take note: Twitter is here” at www.techaffect.com. There is a higher message here for these big (often monopolizing) companies: take the wake up call and get with the times, get involved in the social media realm, where you can easily tap into your valuable customer base, see what they are saying about your company (good and bad), and take informed steps forward to improve services or continue with the same service, if people are happy. This kind of info has to be invaluable to a company! Its so easy to do, and the payoff is huge. It’s a no brainer, to me Yasmin This is really a great story. I also blogged about this: “Corporations take note: Twitter is here” at http://www.techaffect.com.

There is a higher message here for these big (often monopolizing) companies: take the wake up call and get with the times, get involved in the social media realm, where you can easily tap into your valuable customer base, see what they are saying about your company (good and bad), and take informed steps forward to improve services or continue with the same service, if people are happy.

This kind of info has to be invaluable to a company!

Its so easy to do, and the payoff is huge.

It’s a no brainer, to me
Yasmin

]]> By: אנקדוטות » טוויטר, חשוב או לא? http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2242022 אנקדוטות » טוויטר, חשוב או לא? Thu, 01 May 2008 07:53:51 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2242022 [...] לדוגמא, בניהול המותג שלך ברשת, בגילוי מוקדם של חדשות ודיווח על תקלות (ויש עוד דוגמאות). המעט יחסית שמחוברים לשירותים הללו [...] […] לדוגמא, בניהול המותג שלך ברשת, בגילוי מוקדם של חדשות ודיווח על תקלות (ויש עוד דוגמאות). המעט יחסית שמחוברים לשירותים הללו […]

]]> By: Media Driving with Jay Moonah » Post Topic » Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation? http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2234741 Media Driving with Jay Moonah » Post Topic » Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation? Wed, 30 Apr 2008 00:58:30 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2234741 [...] Michael Arrington on his Twitter/Comcast experience    Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation?: Play Now | Play in Popup | Download Popularity: unranked [?]SHARETHIS.addEntry({ title: "Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation?", url: "http://mediadriving.com/2008/04/29/episode-10-do-seth-godin-and-apple-and-their-fans-screw-up-the-conversation/" }); [...] […] Michael Arrington on his Twitter/Comcast experience    Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation?: Play Now | Play in Popup | Download Popularity: unranked [?]SHARETHIS.addEntry({ title: “Episode #10 - Do Seth Godin and Apple (and Their Fans) Screw Up the Conversation?”, url: “http://mediadriving.com/2008/04/29/episode-10-do-seth-godin-and-apple-and-their-fans-screw-up-the-conversation/” }); […]

]]> By: Comcast Internet Down [Again] | Burlymike.com 3.2 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2234609 Comcast Internet Down [Again] | Burlymike.com 3.2 Wed, 30 Apr 2008 00:13:13 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2234609 [...] Hmmm…Maybe I should complain on Twiiter? [...] […] Hmmm…Maybe I should complain on Twiiter? […]

]]> By: A New Kind of Customer Support, sort of (with Twitter) | Jeremy Franklin http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2233877 A New Kind of Customer Support, sort of (with Twitter) | Jeremy Franklin Tue, 29 Apr 2008 18:47:55 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2233877 [...] communicate to you user base is not new seeing as Michael Arrington, at TechCrunch, recently had a bout with Comcast and they too had a representative respond to his frustration using [...] […] communicate to you user base is not new seeing as Michael Arrington, at TechCrunch, recently had a bout with Comcast and they too had a representative respond to his frustration using […]

]]> By: BryanPerson.com http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2231146 BryanPerson.com Mon, 28 Apr 2008 21:13:29 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2231146 <strong>ComcastCares is listening — and not only to Michael Arrington...</strong> A few weeks ago, Tech Crunch’s Michael Arrington blogged about a phone call he received from a Comcast executive, just 20 minutes after “tearing into [the company] on Twitter” over his extended Internet outage. Probably not a coincide... ComcastCares is listening — and not only to Michael Arrington…

A few weeks ago, Tech Crunch’s Michael Arrington blogged about a phone call he received from a Comcast executive, just 20 minutes after “tearing into [the company] on Twitter” over his extended Internet outage.
Probably not a coincide…

]]> By: Mr Surbade http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2227431 Mr Surbade Sun, 27 Apr 2008 06:58:32 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2227431 So exited about that So exited about that

]]> By: Emilia http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2226101 Emilia Sat, 26 Apr 2008 18:20:26 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2226101 I have so many problems with Comcast in Denver, CO as well. I try to pay my bill over the phone with automated phone system and could not. When customer service rep came on line, she stated that they have problems with the automated system and for my convinience she will take the payment but charge will be applied of 3.95 for the my convenience. I had to speak with Manager, which was hard to find around. When Ifinaly spoke with the Manager David, he did not help at all. The only responce I got was:"If you not happy with the service from Comcast, you probably should look some place else". I have so many problems with Comcast in Denver, CO as well. I try to pay my bill over the phone with automated phone system and could not. When customer service rep came on line, she stated that they have problems with the automated system and for my convinience she will take the payment but charge will be applied of 3.95 for the my convenience. I had to speak with Manager, which was hard to find around. When Ifinaly spoke with the Manager David, he did not help at all. The only responce I got was:”If you not happy with the service from Comcast, you probably should look some place else”.

]]> By: Customer Service = Brand, Brand = Customer Service | A Strange Web http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2225696 Customer Service = Brand, Brand = Customer Service | A Strange Web Sat, 26 Apr 2008 14:37:30 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2225696 [...] presentation references one of my all time favorite posts on TechCrunch called Comcast, Twitter and the Chicken which makes the point about how customer service is changing in the online world better than any [...] […] presentation references one of my all time favorite posts on TechCrunch called Comcast, Twitter and the Chicken which makes the point about how customer service is changing in the online world better than any […]

]]> By: MP3 and Digital Media Players blog » Comcast Cares — But Only About People Like You http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2224664 MP3 and Digital Media Players blog » Comcast Cares — But Only About People Like You Fri, 25 Apr 2008 23:09:35 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2224664 [...] not the only one who's noticed Frank's project, of course. Mike Arrington wrote about a positive encounter with @comcastcares earlier this month. And although Dave Winer [...] […] not the only one who’s noticed Frank’s project, of course. Mike Arrington wrote about a positive encounter with @comcastcares earlier this month. And although Dave Winer […]

]]> By: Tech Scoop - Hot Technology Gossip » Comcast Cares — But Only About People Like You http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2224546 Tech Scoop - Hot Technology Gossip » Comcast Cares — But Only About People Like You Fri, 25 Apr 2008 21:50:49 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2224546 [...] not the only one who's noticed Frank's project, of course. Mike Arrington wrote about a positive encounter with @comcastcares earlier this month. And although Dave Winer [...] […] not the only one who’s noticed Frank’s project, of course. Mike Arrington wrote about a positive encounter with @comcastcares earlier this month. And although Dave Winer […]

]]> By: MKTG2032 Links Post 18: More on twitter and lifeblogs « Mktg2032’s Weblog http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2222060 MKTG2032 Links Post 18: More on twitter and lifeblogs « Mktg2032’s Weblog Thu, 24 Apr 2008 23:35:06 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2222060 [...] Comcast, Twitter And The Chicken (trust me, I have a point) [via Zemanta] [...] […] Comcast, Twitter And The Chicken (trust me, I have a point) [via Zemanta] […]

]]> By: Study:Majority Use Social Media to ‘Vent’ About Customer Care. Are You Listening? « NextUp http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2220888 Study:Majority Use Social Media to ‘Vent’ About Customer Care. Are You Listening? « NextUp Thu, 24 Apr 2008 13:59:31 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2220888 [...] occasionally “vent” here and so do many others that I follow. Michael Arrington’s recent Comcast experience is a high-profile example which has received a fair amount of discussion in social media circles. [...] […] occasionally “vent” here and so do many others that I follow. Michael Arrington’s recent Comcast experience is a high-profile example which has received a fair amount of discussion in social media circles. […]

]]> By: Comcast Woes | Tony Thomas http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2207989 Comcast Woes | Tony Thomas Mon, 21 Apr 2008 17:40:03 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2207989 [...] thought maybe Comcast was “getting it.” They seemed to be on the cutting edge of responding to consumers’ needs by monitoring [...] […] thought maybe Comcast was “getting it.” They seemed to be on the cutting edge of responding to consumers’ needs by monitoring […]

]]> By: » Twitter business usage » Blog » Tridea Design http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2205858 » Twitter business usage » Blog » Tridea Design Mon, 21 Apr 2008 02:05:51 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2205858 [...] a way to try and control damage to their brand. Michael Arrington posted a few weeks ago about an unpleasant experience with Comcast and how they picked up on his anger via Twitter and stepped up to solve his issue. Arrington [...] […] a way to try and control damage to their brand. Michael Arrington posted a few weeks ago about an unpleasant experience with Comcast and how they picked up on his anger via Twitter and stepped up to solve his issue. Arrington […]

]]> By: Blogging Doesn’t Work (Or at least not like we’d hope). | Blaglash.com http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2205627 Blogging Doesn’t Work (Or at least not like we’d hope). | Blaglash.com Sun, 20 Apr 2008 23:57:13 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2205627 [...] Dave Winer and Michael Arrington wreak havoc upon a huge corporation without any mainstream assistance, and more or less [...] […] Dave Winer and Michael Arrington wreak havoc upon a huge corporation without any mainstream assistance, and more or less […]

]]> By: Twitter and Your Brand | Oxford Media Works http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2192948 Twitter and Your Brand | Oxford Media Works Fri, 18 Apr 2008 23:27:01 +0000 http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/#comment-2192948 [...] are starting to realize the value of monitoring Twitter. When TechCrunch blogger Michael Arrington tweeted about his frustration with his Comcast internet service, a company executive contacted him within 20 minutes attempting to resolve the problem. Comcast [...] […] are starting to realize the value of monitoring Twitter. When TechCrunch blogger Michael Arrington tweeted about his frustration with his Comcast internet service, a company executive contacted him within 20 minutes attempting to resolve the problem. Comcast […]

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