Want to talk to the people visiting your blog in real time via a chat request? That’s just one of the features of new stats/analytics startup Woopra. Think Google Analytics or Nuconomy, but in real time.
The product includes real time statistics (”tiny details on every single visit and/or visitor, where they came from, what pages they visited what keywords they used etc.”), chatting with users on the site at any time (and tagging them for future identification). Cali Lewis interviewed the founder at Wordcamp Dallas today. The video demo is below (and is significantly better than the officially-worst-demo-video-ever produced by the company).
Woopra is currently in private beta and will only take blogs with less than 10,000 page views/day. Like Google analytics and most other hosted analytics services, integration occurs via a javascript addition to the sites you want to track. The evolution of analytics condinues (I still remember the days of MeasureMap, which was awesome when it actually worked).
Cool.
mostly useless
I dont know if people will like visiting a site and having a chat window open to chat with them.
Its like going to a store and having the salesperson follow you around and watch you. A little uncomfortable for me.
The software looks great but I wonder how much processing power it needs.
Google will buy Woopra for Google Analytics within 48-hours
It’s been 48 hours LMAO
I think the chat side of things seems like a kitchen sink type of feature.
I guess they are aiming at the people that just sit and watch their stats all the time .
I ♥ statistics.
Gotta love how frustrating is to see the video demo
marco – i agree. Someone opens up a chat window on me while I’m visiting a website, I never come back.
These guys are worth a mention in this area…
http://www.activalive.com/
Cool service, but i will still use my old one Statcounter or Google analytics
It would be great if you would beta it on this blog.
Surely they will forgo the 10k pageview limit for a blog with this much prestige
The publicity alone is worth THOUSAND$$$$!
btw:
This blog is only MONTHS away from taking over the top spot from the Technorati top 100
Interesting that SAAS is becoming more popular than gadgets. People appear to be having a deja vous’ with the latest toy – but SAAS seems to be a revolution as technology keeps advancing.
Share your stats and make them public so everyone can see the trend
It’s worth noting that the request to chat can be ignored if you want, but certainly does bring to your attention that you’re being observed. I was on the receiving end of this while Cali was testing, and enjoyed the interactivity, but that’s going to be an individual thing and probably frequent visitors to a site will be more interested in talking to the webmaster than an occasional or one-time user.
Great stats tool for instant gratification. Beats waiting hours for Google Analytics to update.
would be better on AIR
@Michael
I agree. I was a customer of an online store once where you have to log in and one time they actually called me on the phone and said they noticed I just logged in and did I need help with anything?
It was a little bizarre. I never went back.
Looks like a great tool for small websites – more intimate maybe.
Anyone know of available invites?
will google analytics not try and implement these features ?
Woopra looks really great. I wishh write review for my Slovak readers. Have anyone invitation to Woopra ? If yes can you send on branorac@branorac.sk ?
They let me fully register before telling me I need an invite code to use their services. That is really annoying and unethical.
Agree with Roy. I’m looking for the account deletion page now.
Is it me or did vimeos flatlined traffic, do nothing but go straight up since Lodwick being fired?
I am sufficiently curious to ask who can give me an invitational code!
so what’s the revenue model…
to acquire alot of users then sell to Google?
I think this is an OK idea. The chat function is a little startling
its cool but there should be a warning on your site that tells people about that chat popping up. it would be a good customer service feature of your blog if there was a problem or a question they had. Like you can have a widget saying there is someone live on the blog right now if you wish to speak to them.
Hey mike why did you take off the amung.us widget?. I would sit there and watch all the action on your blog and be amazed at how many people was on this blog at one time.
@lawrence
lol it seems like that’s EXACTLY what a lot of companies are doing these days. It’s no longer “I hope I can get this to an IPO” but rather “I hope Google will buy me out”
Henry
http://www.collegemogul.com
Here’s a product that’s trying to do live chat a little more politely:
http://www.liveleader.com/
blair witch going on in this video?
Looks like Woopra is downra.
Given the comparison I think I prefer http://www.getclicky.com.. better interface, better integration, better API
For people looking for an open web analytics alternative (with open APIs and plugins APIs) have a look at the promising piwik: http://piwik.org
piwik is an open source (GPL license) web analytics software. It gives interesting reports on your website visitors, your popular pages, the search engines keywords they used, the language they speak… and so much more.
looks to complicated.
Amazing. It only took, what, 13 years for the web to get a “chat with sysop” function.
I use Wassup (for Wordpress) but will check this out and report back. Looks pretty though
I didn’t see much offered in Woopra that you couldn’t get out of many other free web analytics packages. And I totally agree with Marco – you can track me while I’m on your site, but it just gets really creepy when someone tells you that they know you were on your site and what you saw.
Not to mention, the metrics that they highlight are for the most part not worth it. Why would you need real time stats on country and OS distribution?
I don’t see Google Analytics implementing the chat feature, it’s a waste of time.
The only stats that matter are visitors, conversion rates and sales, all nicely done by Google Analytics. Everything else is a distraction.
@frank
thanks clicky is pretty slick..and its free
The registering and needing a code to add a website is VERY annoying.
it sucks!? Why?
Now why the hell would anyone advertise a damn site and do that dumb shit??
Idiots!
Michael,
Thanks very much for the coverage. The Woopra you see before you is the result of well over a year of full time development and Jad, Elie and I are very happy to see so much interest in the application.
I’d be pleased to talk to you about it more in depth if you drop me an e-mail (and also get you a beta invite if you would like), but for the rest of the readers please know that we are working diligently to put the infrastructure, processes and numerous other details in place to ensure an excellent user experience.
It is our intention to extend the beta to include more users as quickly as possible, so if people will please register an account on Woopra and then “Add a Website” we’ll get you in line for availability (and try to include everyone as soon as possible).
If I may also issue one correction, I am not the founder – those would be Elie Khoury and Jad Younan. I am however a very enthusiastic partner in the project, and an avid user as well!
Thanks,
John P.
If I was Genius.com or any of their investors I would probably be dropping deer pellets in my shorts. Genius.com just completed a $19M Series C round of financing in February. Woopra is a couple of features away from being acquired by a Google, Salesforce. NetSuite, RightNow……
oh ya, how long before Zoho develops this for FREE as well.
NTRsupport (www.ntrsupport.com) have been offering the pro-active live chat for a while and several customers are using it as we speak.
Anyway, users get used to the live chat window opening up on them, after all it’s only as annoying as the shop attendant walking up to you in a brick and mortar shop. Several big companies apply this in their sales channel to avoid abandoned shopping carts and promote channel retention, such as Dell and Stepstone (NL).
Nothing new here, we have been using a product that does this for over a year, http://www.whoson.com/ also comes with software which interfaces with the web app/server and allows us to enable our call centre staff to talk directly with customers browsing site(s).
Agree with Chris, Activa Live Chat has to be mentioned here – live chat system with the live stats/traffic monitoring combination. I bit more valuable.
Requires Java web plugin 1.6, which does not run on Leopard. Hrrumpf.
It’s basically the exact same thing as Clicky, except with a dark background, and written in Java.
The Java thing is perplexing. When was the last time I used a Java app? Hmm. I guess about 10 years ago when I permanently disabled it in all my web browsers because it’s slow as crap. Oh wait, I did try azureus a while back. Yeah, that was a GREAT experience… so great in fact that I immediately and permenantly uninstalled Java from my computer, and will never put it back on.
No online marketing manager or web analyst worth their money is going to look at individual visitor sessions. This is nice eye-candy, but hardly practical. Why look at data in “real-time” if you are not going to take action on it?
I agree with the other commenters who feel that an unsolicited chat window would be off-putting. A visitor should initiate the conversation, not the site owner.
Also, Jeff (#47) makes a valid point about level of detail, although in some respects a site’s volume of traffic will dictate whether analysts drill down to segmented populations or individual sessions.
Interesting concept, but something like GoStats has a track record of uptime and appears easier to use. (not sure I see the strength with Woopra here)
@Sean:
Today, every machine you come across is running on Java! Java might had been crap 10 years ago (on pentium 1). Clicky is not a bad service! but it’s far away from Woopra… I think Woopra is steps ahead! and guess what, they’re still in private beta.
Well done Wooprah