Comments on: Kampyle Closes The Feedback Loop

By: Shirish

Shirish — Sun, 07 Dec 2008 15:10:12 +0000

Get Satisfaction offers similar featuers buy the interace and user-friendliness of Kampyle is better.

By: jndmt

jndmt — Thu, 16 Oct 2008 03:31:27 +0000

济南液压机械有限公司是一家专业生产升降机，升降平台等混凝土机械和路面机械的现代化企业。主要产品有：固定式液压升降机，车载式升降平台，铝合金式液压升降机，牵引式液压升降平台等

By: Kampyle Helps You Understand Why Nobody Is Installing Your Software | Roi Carthy :: Product Launch Consultant

Wed, 08 Oct 2008 12:02:39 +0000

[...] its debut 5 months ago, Kampyle has amassed 3000 customers. It may not be the next Google, but at least [...]

By: Kampyle Helps You Understand Why Nobody Is Installing Your Software

Kampyle Helps You Understand Why Nobody Is Installing Your Software — Tue, 07 Oct 2008 16:27:15 +0000

[...] its debut 5 months ago, Kampyle has amassed 3000 customers. It may not be the next Google, but at least [...]

By: Kampyle: Feedback « Studybob: the Blog

Kampyle: Feedback « Studybob: the Blog — Tue, 29 Jul 2008 19:30:50 +0000

[...] Kampyle Closes the Feedback Loop, I can’t wait to try it out. Iterate often and quickly, that’s the name of the game. This service lets developers put a customized feedback form on their site, complete with a pretty robust set of management tools. You can even personally email the end-user back. [...]

By: Kampyle - Feedback Analytics » Welcome to the Kampyle Blog!

Kampyle - Feedback Analytics » Welcome to the Kampyle Blog! — Mon, 07 Apr 2008 12:18:38 +0000

[...] have started our Closed Beta Launch with a great post about Kampyle on TechCrunch- thanks Roi. Many new companies are already using Kampyle and we hope that all are happy with the [...]

By: Roger

Roger — Sat, 22 Mar 2008 17:45:47 +0000

Lisa, from my experience users DO give feedback once provided the channel and when getting the feeling that someone cares and listens. I think that this product provides the means for both, especially with such an appealing UI that makes providing feedback feel like fun.

By: Lisa

Lisa — Sat, 22 Mar 2008 14:55:47 +0000

All is nice, however the real story here is will users use this product.
The average user won’t spend the few minutes that takes to write a bug/error msg.
I don’t see how something like this product can succeed.

By: Eran Kampf

Eran Kampf — Fri, 21 Mar 2008 13:07:57 +0000

FYI a detailed review at http://www.ekam...neFeedback.aspx

By: Tom

Tom — Thu, 20 Mar 2008 14:54:09 +0000

We reviewed OpinionLab some time ago. Their product is nice but expensive and they sell their product as a software, meaning there are also implementation costs. As this solution is Software as a Service I suppose the price of the service will be dramatically lower and probably no implementation costs.

By: Simon

Simon — Thu, 20 Mar 2008 13:51:44 +0000

Don’t forget OpinionLab – they’ve had a product like this for years too.

By: Peter

Peter — Thu, 20 Mar 2008 13:49:53 +0000

I think that their product is not targeting only getting bugs from the users. It’s for “…providing feedback on services, products or customer experiences”. This might also be suggestions, compliments and new ideas from the users. The best thing here is to let your users know that you not only hear but also listen. From my experience, this really turns into greater customer loyalty.

By: Eric

Eric — Thu, 20 Mar 2008 13:40:29 +0000

@Jake and Jens (15,16): the way I see it, it is not similar to any of the mentioned solutions. It allows to quickly integrate the (very nicely designed I must say) feedback form to the website – which means no need to develop anything (which is great). As a new startup working on our website, it can surely take the task of handling the feedbacks off my shoulder.

By: Marcus

Marcus — Thu, 20 Mar 2008 13:25:34 +0000

Hey Roi –
We’ve build something similar, called UserVoice, that enables any company or community to have a tool like this, but we are doing a little more to be transparent to the end user, yet highly customizable to the site owner.
You can check out UserVoice and request your own page (we’re in semi-private beta) at http://beta.uservoice.com

By: Al

Al — Thu, 20 Mar 2008 13:24:00 +0000

@Jens – we use Kayako support system too and while that is great for managing support issues and provide live chat it does not provide a simple interface like Kamplye. I think having a Feedback button on your site and allowing guests to send anonymous feedback about your site is something that goes hand in hand with a support or live chat system.

By: KillerStartups.com - Kampyle.com - Get Results From Your Feedback

KillerStartups.com - Kampyle.com - Get Results From Your Feedback — Thu, 20 Mar 2008 12:18:39 +0000

Kampyle.com – Get Results From Your Feedback…

I found your entry interesting do I’ve added a Trackback to it on my weblog …

By: del.icio.us bookmarks for chrisjroos

del.icio.us bookmarks for chrisjroos — Thu, 20 Mar 2008 11:04:36 +0000

Kampyle Closes The Feedback Loop…

I always wonder what’s wrong with good old email. I guess if you have too many customers it could be a problem but it’s a good start. Alternatively, use google groups or getsatisfaction.com to allow other customers to help each other out too….

By: Jens

Jens — Thu, 20 Mar 2008 10:58:26 +0000

This is nothing new.

http://www.kayako.com/ has been providing services like these since 2001. Including a liveresponse realtime online chat system.

We just startet to use their products and are evaluating, but so far we are very satisfied.

But i will still have a look at Kamplye.

By: Jake

Jake — Thu, 20 Mar 2008 08:59:39 +0000

I’m failing to see the product added value..
Why should I pay for a “contact us” link.

By: Sridhar Vembu

Sridhar Vembu — Thu, 20 Mar 2008 04:22:21 +0000

@1 Asad, @2 Aesthetic, thank you for your kind words. We do read every single feedback about Zoho – and the “we” here is by now a large set (over 200!). Our product teams care a lot about good and bad things users say, particularly the bad experiences, and try to resolve them.

Thanks,
Sridhar

By: Al

Al — Thu, 20 Mar 2008 02:41:37 +0000

I got a beta account a few hours after seeing this post. So far pretty impressed and should defenetely help with identifying problem areas in our interface.

By: Chris

Chris — Thu, 20 Mar 2008 00:21:23 +0000

Don, it looks like it was fixed. It renders perfectly well on my Safari….

By: Josh

Josh — Wed, 19 Mar 2008 23:58:13 +0000

In response to 10 – from what I read, the great value is for the site owners who get the analytics and management of the feedbacks.

By: Nick

Nick — Wed, 19 Mar 2008 21:56:23 +0000

So what is the incentive for the user to give feedback through Kampyle? Other than having a place to track his feedbacks?

By: Don MacAskill

Don MacAskill — Wed, 19 Mar 2008 21:19:22 +0000

I was very interested until it failed to render pages on Safari. How well engineered can it be?