Comments on: Kampyle Closes The Feedback Loop http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/ Startup and Tech News Sat, 17 May 2008 05:53:02 +0000 http://wordpress.org/?v=2.3.3 By: Kampyle - Feedback Analytics » Welcome to the Kampyle Blog! http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2138464 Kampyle - Feedback Analytics » Welcome to the Kampyle Blog! Mon, 07 Apr 2008 12:18:38 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2138464 [...] have started our Closed Beta Launch with a great post about Kampyle on TechCrunch- thanks Roi. Many new companies are already using Kampyle and we hope that all are happy with the [...] […] have started our Closed Beta Launch with a great post about Kampyle on TechCrunch- thanks Roi. Many new companies are already using Kampyle and we hope that all are happy with the […]

]]> By: Roger http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2048394 Roger Sat, 22 Mar 2008 17:45:47 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2048394 Lisa, from my experience users DO give feedback once provided the channel and when getting the feeling that someone cares and listens. I think that this product provides the means for both, especially with such an appealing UI that makes providing feedback feel like fun. Lisa, from my experience users DO give feedback once provided the channel and when getting the feeling that someone cares and listens. I think that this product provides the means for both, especially with such an appealing UI that makes providing feedback feel like fun.

]]> By: Lisa http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2048305 Lisa Sat, 22 Mar 2008 14:55:47 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2048305 All is nice, however the real story here is will users use this product. The average user won't spend the few minutes that takes to write a bug/error msg. I don't see how something like this product can succeed. All is nice, however the real story here is will users use this product.
The average user won’t spend the few minutes that takes to write a bug/error msg.
I don’t see how something like this product can succeed.

]]> By: Eran Kampf http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2047450 Eran Kampf Fri, 21 Mar 2008 13:07:57 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2047450 FYI a detailed review at http://www.ekampf.com/blog/2008/02/19/IntroducingKampyleTheNextGenerationOfOnlineFeedback.aspx FYI a detailed review at http://www.ekampf.com/blog/200.....dback.aspx

]]> By: Tom http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046567 Tom Thu, 20 Mar 2008 14:54:09 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046567 We reviewed OpinionLab some time ago. Their product is nice but expensive and they sell their product as a software, meaning there are also implementation costs. As this solution is Software as a Service I suppose the price of the service will be dramatically lower and probably no implementation costs. We reviewed OpinionLab some time ago. Their product is nice but expensive and they sell their product as a software, meaning there are also implementation costs. As this solution is Software as a Service I suppose the price of the service will be dramatically lower and probably no implementation costs.

]]> By: Simon http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046505 Simon Thu, 20 Mar 2008 13:51:44 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046505 Don't forget OpinionLab - they've had a product like this for years too. Don’t forget OpinionLab - they’ve had a product like this for years too.

]]> By: Peter http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046504 Peter Thu, 20 Mar 2008 13:49:53 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046504 I think that their product is not targeting only getting bugs from the users. It’s for “…providing feedback on services, products or customer experiences”. This might also be suggestions, compliments and new ideas from the users. The best thing here is to let your users know that you not only hear but also listen. From my experience, this really turns into greater customer loyalty. I think that their product is not targeting only getting bugs from the users. It’s for “…providing feedback on services, products or customer experiences”. This might also be suggestions, compliments and new ideas from the users. The best thing here is to let your users know that you not only hear but also listen. From my experience, this really turns into greater customer loyalty.

]]> By: Eric http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046496 Eric Thu, 20 Mar 2008 13:40:29 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046496 @Jake and Jens (15,16): the way I see it, it is not similar to any of the mentioned solutions. It allows to quickly integrate the (very nicely designed I must say) feedback form to the website – which means no need to develop anything (which is great). As a new startup working on our website, it can surely take the task of handling the feedbacks off my shoulder. @Jake and Jens (15,16): the way I see it, it is not similar to any of the mentioned solutions. It allows to quickly integrate the (very nicely designed I must say) feedback form to the website – which means no need to develop anything (which is great). As a new startup working on our website, it can surely take the task of handling the feedbacks off my shoulder.

]]> By: Marcus http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046482 Marcus Thu, 20 Mar 2008 13:25:34 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046482 Hey Roi -- We've build something similar, called UserVoice, that enables any company or community to have a tool like this, but we are doing a little more to be transparent to the end user, yet highly customizable to the site owner. You can check out UserVoice and request your own page (we're in semi-private beta) at http://beta.uservoice.com Hey Roi –
We’ve build something similar, called UserVoice, that enables any company or community to have a tool like this, but we are doing a little more to be transparent to the end user, yet highly customizable to the site owner.
You can check out UserVoice and request your own page (we’re in semi-private beta) at http://beta.uservoice.com

]]> By: Al http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046481 Al Thu, 20 Mar 2008 13:24:00 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046481 @Jens - we use Kayako support system too and while that is great for managing support issues and provide live chat it does not provide a simple interface like Kamplye. I think having a Feedback button on your site and allowing guests to send anonymous feedback about your site is something that goes hand in hand with a support or live chat system. @Jens - we use Kayako support system too and while that is great for managing support issues and provide live chat it does not provide a simple interface like Kamplye. I think having a Feedback button on your site and allowing guests to send anonymous feedback about your site is something that goes hand in hand with a support or live chat system.

]]> By: KillerStartups.com - Kampyle.com - Get Results From Your Feedback http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046438 KillerStartups.com - Kampyle.com - Get Results From Your Feedback Thu, 20 Mar 2008 12:18:39 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046438 <strong>Kampyle.com - Get Results From Your Feedback...</strong> I found your entry interesting do I've added a Trackback to it on my weblog :)... Kampyle.com - Get Results From Your Feedback…

I found your entry interesting do I’ve added a Trackback to it on my weblog :)…

]]> By: del.icio.us bookmarks for chrisjroos http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046390 del.icio.us bookmarks for chrisjroos Thu, 20 Mar 2008 11:04:36 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046390 <strong>Kampyle Closes The Feedback Loop...</strong> I always wonder what's wrong with good old email. I guess if you have too many customers it could be a problem but it's a good start. Alternatively, use google groups or getsatisfaction.com to allow other customers to help each other out too.... Kampyle Closes The Feedback Loop…

I always wonder what’s wrong with good old email. I guess if you have too many customers it could be a problem but it’s a good start. Alternatively, use google groups or getsatisfaction.com to allow other customers to help each other out too….

]]> By: Jens http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046385 Jens Thu, 20 Mar 2008 10:58:26 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046385 This is nothing new. http://www.kayako.com/ has been providing services like these since 2001. Including a liveresponse realtime online chat system. We just startet to use their products and are evaluating, but so far we are very satisfied. But i will still have a look at Kamplye. This is nothing new.

http://www.kayako.com/ has been providing services like these since 2001. Including a liveresponse realtime online chat system.

We just startet to use their products and are evaluating, but so far we are very satisfied.

But i will still have a look at Kamplye.

]]> By: Jake http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046256 Jake Thu, 20 Mar 2008 08:59:39 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046256 I'm failing to see the product added value.. Why should I pay for a "contact us" link. I’m failing to see the product added value..
Why should I pay for a “contact us” link.

]]> By: Sridhar Vembu http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046076 Sridhar Vembu Thu, 20 Mar 2008 04:22:21 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2046076 @1 Asad, @2 Aesthetic, thank you for your kind words. We do read every single feedback about Zoho - and the "we" here is by now a large set (over 200!). Our product teams care a lot about good and bad things users say, particularly the bad experiences, and try to resolve them. Thanks, Sridhar @1 Asad, @2 Aesthetic, thank you for your kind words. We do read every single feedback about Zoho - and the “we” here is by now a large set (over 200!). Our product teams care a lot about good and bad things users say, particularly the bad experiences, and try to resolve them.

Thanks,
Sridhar

]]> By: Al http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045994 Al Thu, 20 Mar 2008 02:41:37 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045994 I got a beta account a few hours after seeing this post. So far pretty impressed and should defenetely help with identifying problem areas in our interface. I got a beta account a few hours after seeing this post. So far pretty impressed and should defenetely help with identifying problem areas in our interface.

]]> By: Chris http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045876 Chris Thu, 20 Mar 2008 00:21:23 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045876 Don, it looks like it was fixed. It renders perfectly well on my Safari.... Don, it looks like it was fixed. It renders perfectly well on my Safari….

]]> By: Josh http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045856 Josh Wed, 19 Mar 2008 23:58:13 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045856 In response to 10 - from what I read, the great value is for the site owners who get the analytics and management of the feedbacks. In response to 10 - from what I read, the great value is for the site owners who get the analytics and management of the feedbacks.

]]> By: Nick http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045748 Nick Wed, 19 Mar 2008 21:56:23 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045748 So what is the incentive for the user to give feedback through Kampyle? Other than having a place to track his feedbacks? So what is the incentive for the user to give feedback through Kampyle? Other than having a place to track his feedbacks?

]]> By: Don MacAskill http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045713 Don MacAskill Wed, 19 Mar 2008 21:19:22 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045713 I was very interested until it failed to render pages on Safari. How well engineered can it be? :( I was very interested until it failed to render pages on Safari. How well engineered can it be? :(

]]> By: Seann http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045706 Seann Wed, 19 Mar 2008 21:12:25 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045706 It’s about time someone developed something like this. This will really help us with our beta launch to get our users feedback. It’s about time someone developed something like this. This will really help us with our beta launch to get our users feedback.

]]> By: antje wilsch http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045675 antje wilsch Wed, 19 Mar 2008 20:28:51 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045675 the saying is that for every 1 unhappy customer you have 9 others who don't complain to you - they just don't return, and usually say negative things to their friends, family etc. Thus everyone should treat 1 (legit) complaint as if they are 10x. the saying is that for every 1 unhappy customer you have 9 others who don’t complain to you - they just don’t return, and usually say negative things to their friends, family etc. Thus everyone should treat 1 (legit) complaint as if they are 10x.

]]> By: EH http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045674 EH Wed, 19 Mar 2008 20:28:32 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045674 Look out Squishlist, someone's looking to steal your Web2.0 bugtracker lunch. Look out Squishlist, someone’s looking to steal your Web2.0 bugtracker lunch.

]]> By: baah-baah-the-black-sheep http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045673 baah-baah-the-black-sheep Wed, 19 Mar 2008 20:27:53 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045673 Why would I want to pay for what is already available for free? If someone sends me a bug report and it's not anonymous I always send a message back saying thanx and then follow up on when resolved. A solution looking for a problem. Why would I want to pay for what is already available for free?
If someone sends me a bug report and it’s not anonymous I always send a message back saying thanx and then follow up on when resolved.

A solution looking for a problem.

]]> By: weeeee http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045667 weeeee Wed, 19 Mar 2008 20:24:47 +0000 http://www.techcrunch.com/2008/03/19/kampyle-closes-the-feedback-loop/#comment-2045667 time for a site redesign techcrunch, the site is looking like dogcrap. time for a site redesign techcrunch, the site is looking like dogcrap.

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