Comments on: Fixya Raises $6 Million B Round for Crowdsourced Tech-Support http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/ Startup and Technology News Mon, 13 Oct 2008 02:21:47 +0000 http://wordpress.org/?v=2.5.1 By: Matt Goes Green » Blog Archive » Gadget Buyback Site Second Rotation Relaunches as Gazelle http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2423968 Matt Goes Green » Blog Archive » Gadget Buyback Site Second Rotation Relaunches as Gazelle Wed, 30 Jul 2008 04:57:28 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2423968 [...] also FixYa, which is a crowdsourced tech support site focused on repairing broken gizmos, and recently raised $6 million. The potential market is huge and could support multiple players. According to the EPA, in 2005, [...] [...] also FixYa, which is a crowdsourced tech support site focused on repairing broken gizmos, and recently raised $6 million. The potential market is huge and could support multiple players. According to the EPA, in 2005, [...]

]]> By: Gadget Buyback Site Second Rotation Relaunches as Gazelle « Earth2Tech http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2422546 Gadget Buyback Site Second Rotation Relaunches as Gazelle « Earth2Tech Mon, 28 Jul 2008 23:15:49 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2422546 [...] also FixYa, which is a crowdsourced tech support site focused on repairing broken gizmos, and recently raised $6 million. The potential market is huge and could support multiple players. According to the EPA, in 2005, [...] [...] also FixYa, which is a crowdsourced tech support site focused on repairing broken gizmos, and recently raised $6 million. The potential market is huge and could support multiple players. According to the EPA, in 2005, [...]

]]> By: 5 Sites That Want Your Janky Gadgets « Earth2Tech http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2051208 5 Sites That Want Your Janky Gadgets « Earth2Tech Tue, 25 Mar 2008 19:43:37 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2051208 [...] up and running, avoiding the pain and ecological damage of a trip to the landfill. FixYa recently raised $6 million to keep it up and [...] [...] up and running, avoiding the pain and ecological damage of a trip to the landfill. FixYa recently raised $6 million to keep it up and [...]

]]> By: unitedBIT’s RoundUp » Blog Archive » Fixya, crowdsourced tech-support startup, raises $6M B Round for http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2045022 unitedBIT’s RoundUp » Blog Archive » Fixya, crowdsourced tech-support startup, raises $6M B Round for Wed, 19 Mar 2008 09:25:09 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2045022 [...] on March 18, 2008, announced a $6 million B round from existing investors Mayfield and Pitango, TechCrunch reports. (It had previously raised $2 million in January, 2007). Tags: , crowded tech support, deal, [...] [...] on March 18, 2008, announced a $6 million B round from existing investors Mayfield and Pitango, TechCrunch reports. (It had previously raised $2 million in January, 2007). Tags: , crowded tech support, deal, [...]

]]> By: Nathan http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044917 Nathan Wed, 19 Mar 2008 06:18:39 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044917 Thats funny -- I was just on http://www.flixya.com earlier today. =P Thats funny — I was just on http://www.flixya.com earlier today. =P

]]> By: The State of Phone Support: Not Good | TechConsumer http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044740 The State of Phone Support: Not Good | TechConsumer Wed, 19 Mar 2008 02:03:59 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044740 [...] Interestingly enough, the same day I write this TechCrunch makes an announcement about Fixya. It’s an online community that uses “crowd sourcing” to give anyone [...] [...] Interestingly enough, the same day I write this TechCrunch makes an announcement about Fixya. It’s an online community that uses “crowd sourcing” to give anyone [...]

]]> By: Nat http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044621 Nat Tue, 18 Mar 2008 23:13:01 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044621 This Idea is the same like the Symantec have, it's called PC Anywhere correct me if i'm wrong. Anybody who download the software or bought it can use and can have an access to your computer via private protocol, only you and the technician can access and fix the problem thru it. Nat www.workersinc.com This Idea is the same like the Symantec have, it’s called PC Anywhere correct me if i’m wrong. Anybody who download the software or bought it can use and can have an access to your computer via private protocol, only you and the technician can access and fix the problem thru it.

Nat
http://www.workersinc.com

]]> By: TechCrunch Japanese アーカイブ » 技術サポートをクラウドソースする「Fixya」がシリーズBで$6M調達完了 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044618 TechCrunch Japanese アーカイブ » 技術サポートをクラウドソースする「Fixya」がシリーズBで$6M調達完了 Tue, 18 Mar 2008 23:10:22 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044618 [...] [原文へ] [...] [...] [原文へ] [...]

]]> By: Matthew http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044601 Matthew Tue, 18 Mar 2008 22:52:54 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044601 This is not unlike what's going on over at bug.gd for software/errors. This is not unlike what’s going on over at bug.gd for software/errors.

]]> By: jsmillandfriends http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044578 jsmillandfriends Tue, 18 Mar 2008 22:35:18 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044578 I like this idea. Product service is a cost center for retailers and suppliers and can be worth as much as ten points of margin sitting with the supplier, the retailer, or split between them. Most returns are products that work, folks just didn't know how to use them. Folks coming to fixya today aren't the thorn in the side for retailers - it is the masses who can't get past the instruction manual. Simplify the site, continue to build an exhaustive knowledge base, and develop enthusiastic contributors that are effective with the masses and they should have no problem securing relationships with retailers and suppliers. To be better than today they just have to beat the returns percentages of the call center. They've already beat the cost position. Good work! I like this idea. Product service is a cost center for retailers and suppliers and can be worth as much as ten points of margin sitting with the supplier, the retailer, or split between them. Most returns are products that work, folks just didn’t know how to use them.

Folks coming to fixya today aren’t the thorn in the side for retailers - it is the masses who can’t get past the instruction manual. Simplify the site, continue to build an exhaustive knowledge base, and develop enthusiastic contributors that are effective with the masses and they should have no problem securing relationships with retailers and suppliers. To be better than today they just have to beat the returns percentages of the call center. They’ve already beat the cost position. Good work!

]]> By: bgates http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044546 bgates Tue, 18 Mar 2008 21:52:59 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044546 Great Idea. I know several products that require a lot of tech support wink wink nod nod... because they don't work well. OS tech support is incredibly expensive. Of course simply returning a product, getting your money back and buying products that work well would be selfish thing to do. Wasting your own time trouble shooting and then helping others now is the ticket to riches. At least for me:) Great Idea. I know several products that require a lot of tech support wink wink nod nod… because they don’t work well. OS tech support is incredibly expensive. Of course simply returning a product, getting your money back and buying products that work well would be selfish thing to do. Wasting your own time trouble shooting and then helping others now is the ticket to riches. At least for me:)

]]> By: Miles Price (iCluck) http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044464 Miles Price (iCluck) Tue, 18 Mar 2008 20:48:23 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044464 That's a great idea for a startup, What are all of the incentive systems for the users to add to the discussion on fixing the various gadgets listed on the site? Monetization is through ads, I assume? I see this being a cool new idea, for it shows that the advent of crowdsourcing will create rather interesting companies. That’s a great idea for a startup, What are all of the incentive systems for the users to add to the discussion on fixing the various gadgets listed on the site?

Monetization is through ads, I assume? I see this being a cool new idea, for it shows that the advent of crowdsourcing will create rather interesting companies.

]]> By: Michelle Greer http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044441 Michelle Greer Tue, 18 Mar 2008 20:32:09 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044441 Is there some sort of feedback system? I can just picture some guy thinking he is going to solve my problem, only to waste so much time it would have been more cost effective to just pay someone to fix it. Is there some sort of feedback system? I can just picture some guy thinking he is going to solve my problem, only to waste so much time it would have been more cost effective to just pay someone to fix it.

]]> By: John Wesley http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044430 John Wesley Tue, 18 Mar 2008 20:25:02 +0000 http://www.techcrunch.com/2008/03/18/fixya-raises-6-million-b-round-for-crowdsourced-tech-support/#comment-2044430 Great idea for a startup, but I don't like the execution. If they'd branded it slicker (tech support isn't so sexy) and built a community around the entire gadget culture (with support being one aspect) the site would be killer. It feels like a place I might end up when I have a tech issue, but probably wouldn't return to. I wonder how much of their traffic comes from Google. Also, not sure about the heavy AdSense. Great idea for a startup, but I don’t like the execution. If they’d branded it slicker (tech support isn’t so sexy) and built a community around the entire gadget culture (with support being one aspect) the site would be killer.

It feels like a place I might end up when I have a tech issue, but probably wouldn’t return to. I wonder how much of their traffic comes from Google. Also, not sure about the heavy AdSense.

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