Comments on: RingCentral Gets $12 Million More To Help You “Look Like A Bigger Company” http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/ Startup and Technology News Thu, 26 Nov 2009 17:58:15 -0800 hourly 1 By: Gino Sesto http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-3088874 Gino Sesto Wed, 11 Nov 2009 05:08:13 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-3088874 I am reltatively new to RingCentral, but everything, and i mean everything has been amazing. The User Interface is simple, unlike phone.com. It has every tool that i can think of. I am sure they have more coming. I am a very pleased user of RC, and will hope they continue to grow. They are completely different than GrandCentral, and should not be compared at all to that concept. I am reltatively new to RingCentral, but everything, and i mean everything has been amazing. The User Interface is simple, unlike phone.com. It has every tool that i can think of. I am sure they have more coming.

I am a very pleased user of RC, and will hope they continue to grow.

They are completely different than GrandCentral, and should not be compared at all to that concept.

]]> By: vince http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2997074 vince Tue, 22 Sep 2009 05:13:42 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2997074 My wife has been using RingCentral for about 18 months and while the service is generally good she gets several "All Circuits Busy" messages each month when she tries to call her own number to retrieve voice-mail, and several of her clients have reported the same issue -- all in the afternoon during peack business times and never in the morning or evening -- which tells me they way oversubscribe their incoming trunk lines. We cannot afford to potentially lose an incoming client so we are moving to another provider. We contact their support people but they were totally useless -- their Tier 2 guy could not even understand the problem. Too bad, we like everything else. My wife has been using RingCentral for about 18 months and while the service is generally good she gets several “All Circuits Busy” messages each month when she tries to call her own number to retrieve voice-mail, and several of her clients have reported the same issue — all in the afternoon during peack business times and never in the morning or evening — which tells me they way oversubscribe their incoming trunk lines. We cannot afford to potentially lose an incoming client so we are moving to another provider.

We contact their support people but they were totally useless — their Tier 2 guy could not even understand the problem.

Too bad, we like everything else.

]]> By: <fb:name linked="false" useyou="false" uid="719510000">Drew Nichols</fb:name> http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2959271 Drew Nichols Tue, 01 Sep 2009 02:33:44 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2959271 I've used RingCentral for several businesses since 2003. That's six years, and they've been rock solid all along. The interface has evolved to add more features, but there is no "feature creep" feel to it and we are now putting our entire office on a combo of Digital Lines and their Linksys desk phones. As prior commentary has noted, they serve the SOHO market well. We have 5 employees, and about $200/mo total for our telecom expense. Amazing. I’ve used RingCentral for several businesses since 2003. That’s six years, and they’ve been rock solid all along. The interface has evolved to add more features, but there is no “feature creep” feel to it and we are now putting our entire office on a combo of Digital Lines and their Linksys desk phones. As prior commentary has noted, they serve the SOHO market well. We have 5 employees, and about $200/mo total for our telecom expense. Amazing.

]]> By: Richard http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2935022 Richard Wed, 19 Aug 2009 22:11:15 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2935022 I have tried several companies including several ones mention above but settled on www.reachme.com because they have the best service. After several years, I never had a busy signal and I never had to think too much about programming my numbers and extensions for my employees because they did it for me. Customer service is always available and excellent; every question is answered. I have tried several companies including several ones mention above but settled on http://www.reachme.com because they have the best service. After several years, I never had a busy signal and I never had to think too much about programming my numbers and extensions for my employees because they did it for me. Customer service is always available and excellent; every question is answered.

]]> By: Marcus Spritely http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2622333 Marcus Spritely Wed, 11 Feb 2009 19:46:29 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2622333 Disclaimer - A vote for the vendor we use - VirtualPBX.com has been doing this for over 10 years and seem to have it right. We have used them and the support is in the US, the service is rock solid. Recently they dropped their prices. They may not have as much bling as ringcentral but the business features like acd queues cant be touched by any one else. Disclaimer – A vote for the vendor we use – VirtualPBX.com has been doing this for over 10 years and seem to have it right. We have used them and the support is in the US, the service is rock solid. Recently they dropped their prices. They may not have as much bling as ringcentral but the business features like acd queues cant be touched by any one else.

]]> By: Fisher http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2582364 Fisher Thu, 01 Jan 2009 16:25:43 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2582364 I’ve used RingCentral for over a year for my fax server. No more! The Customer Service is one of the worst I have encountered on the Internet and otherwise. In fact, to date, I have never received a valid and substantive response to any of my concerns. Instead, I receive sophomoric emails that scold and threaten, as if the customer is a child. The emails require I re-posit my information between two lines…or else. Complying with these emails only triggers the exact same response. The entire process is a cycle of failure. Consequently, I am switching fax servers, and making the recommendation to 148 other companies that I am associated with to avoid RingCentral like they would a plague. I’ve used RingCentral for over a year for my fax server. No more! The Customer Service is one of the worst I have encountered on the Internet and otherwise. In fact, to date, I have never received a valid and substantive response to any of my concerns. Instead, I receive sophomoric emails that scold and threaten, as if the customer is a child. The emails require I re-posit my information between two lines…or else. Complying with these emails only triggers the exact same response. The entire process is a cycle of failure. Consequently, I am switching fax servers, and making the recommendation to 148 other companies that I am associated with to avoid RingCentral like they would a plague.

]]> By: TalkTech Video Blog - Interviews with Silicon Valley Startup Founders & Executives - Technology, Business, & Entrepreneurship » Blog Archive » Interview with RingCentral http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2497119 TalkTech Video Blog - Interviews with Silicon Valley Startup Founders & Executives - Technology, Business, & Entrepreneurship » Blog Archive » Interview with RingCentral Fri, 10 Oct 2008 07:57:55 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2497119 [...] professionally managing business calls while traveling and working remotely. This year RingCentral closed a second round of VC funding, so I’m sure we’ll hear plenty more about the company in the months to [...] [...] professionally managing business calls while traveling and working remotely. This year RingCentral closed a second round of VC funding, so I’m sure we’ll hear plenty more about the company in the months to [...]

]]> By: Anton Cipri http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2471930 Anton Cipri Wed, 17 Sep 2008 15:34:57 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2471930 I signed up for Ring Central on a debit card. I then tried to move the billing to a different debit card and had a horrible customer service experience. After many, many repeated attemps to change billing sources, I finally gave up! Imagine this, I was trying to PAY Ring Central and couldn't do it. What happens when I have a problem? Plus, customer service (or should I say NO service) was in another contry. I was difficult to understand them. I signed up for Ring Central on a debit card. I then tried to move the billing to a different debit card and had a horrible customer service experience. After many, many repeated attemps to change billing sources, I finally gave up! Imagine this, I was trying to PAY Ring Central and couldn’t do it. What happens when I have a problem? Plus, customer service (or should I say NO service) was in another contry. I was difficult to understand them.

]]> By: Patty Grewell http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2043484 Patty Grewell Mon, 17 Mar 2008 23:47:13 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2043484 I am actively looking for a service like this so that I can manage my small business calls. I tried RingCentral's 1-week free trial. Today I cancelled because out of about 10 test calls to my RingCentral phone number, more than half today could not be completed. Some of the calls were greeted with a message that the circuits were busy. Some just made a bad noise (sort of like the noise it makes when your phone is off the hook). I am not willing to lose even one client because my phone system is second-rate. I spent half an hour on their customer service line, where I doubt they ever believed me that my calls were not going through, because they did not appear on my account's call log. (Duh. They didn't get that far.) I will not be back, but thanks everyone for the additional ideas. I am actively looking for a service like this so that I can manage my small business calls. I tried RingCentral’s 1-week free trial. Today I cancelled because out of about 10 test calls to my RingCentral phone number, more than half today could not be completed. Some of the calls were greeted with a message that the circuits were busy. Some just made a bad noise (sort of like the noise it makes when your phone is off the hook). I am not willing to lose even one client because my phone system is second-rate. I spent half an hour on their customer service line, where I doubt they ever believed me that my calls were not going through, because they did not appear on my account’s call log. (Duh. They didn’t get that far.)

I will not be back, but thanks everyone for the additional ideas.

]]> By: John Hull http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2043450 John Hull Mon, 17 Mar 2008 22:47:19 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2043450 If you plan to use RingCentral, take a look at PhonePeople too, and vice verse. PhonePeople seems more cost effective, and I have talked to their support at both places. Very courtous and professional. If you plan to use RingCentral, take a look at PhonePeople too, and vice verse.
PhonePeople seems more cost effective, and I have talked to their support at both places. Very courtous and professional.

]]> By: Jahangir Raina http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2019115 Jahangir Raina Fri, 07 Mar 2008 08:28:41 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2019115 There is a genuine need for companies like Ringcentral, Toktumi, and Phone.com. The SOHO and micro-enterprises' needs are not adequately served by the large companies. In addition these service providers have the capability to pull in non-US customers as well due to the hosted nature of their setup. There is a genuine need for companies like Ringcentral, Toktumi, and Phone.com. The SOHO and micro-enterprises’ needs are not adequately served by the large companies. In addition these service providers have the capability to pull in non-US customers as well due to the hosted nature of their setup.

]]> By: RITH311 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2018411 RITH311 Thu, 06 Mar 2008 18:35:14 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2018411 @randy - what the heck are you talking about for phone.com? I use them and love their support. I looked at all the companies out there and Phone.com seems to have the best pricing...just compare their pricing and plans. I don't know how you come up with some metered service, but I like them. @randy – what the heck are you talking about for phone.com? I use them and love their support. I looked at all the companies out there and Phone.com seems to have the best pricing…just compare their pricing and plans. I don’t know how you come up with some metered service, but I like them.

]]> By: NoZobInJob http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016431 NoZobInJob Wed, 05 Mar 2008 10:25:32 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016431 GotVMail does the same, but also supports 1-800 numbers, which is a plus ! GotVMail does the same, but also supports 1-800 numbers, which is a plus !

]]> By: Erik http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016353 Erik Wed, 05 Mar 2008 07:48:16 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016353 hi joe i agree with u. Phonepeople.com is very simple to use and also very low charge. i have also used services from other provider like ring central but i prefer phonepeople.com as it is best hi joe i agree with u. Phonepeople.com is very simple to use and also very low charge. i have also used services from other provider like ring central but i prefer phonepeople.com as it is best

]]> By: Joe http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016348 Joe Wed, 05 Mar 2008 07:44:23 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016348 Hi I want to tell you one more in best services in phone services One and only PhonePeople.com best prices and services... Hi I want to tell you one more in best services in phone services

One and only PhonePeople.com best prices and services…

]]> By: Andy http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016056 Andy Tue, 04 Mar 2008 23:07:24 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016056 Cool. But what the hell are they funding with all of this?!! Cool. But what the hell are they funding with all of this?!!

]]> By: Stuart http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016049 Stuart Tue, 04 Mar 2008 22:53:04 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016049 Another option for small businesses is Toktumi (say "Talk to Me"): www.toktumi.com They have a free version (where they assign you a number) and a paid version. Its a fairly simple interface and has a very simple pricing structure. Another option for small businesses is Toktumi (say “Talk to Me”):

http://www.toktumi.com

They have a free version (where they assign you a number) and a paid version. Its a fairly simple interface and has a very simple pricing structure.

]]> By: Richard http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2016012 Richard Tue, 04 Mar 2008 21:58:42 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2016012 BT's (British Telecom) offers 'BT RingCentral' based on RingCentral's platform, so no doubt that will provide a good source of income. Looking at the features of it this morning the only disadvantage is the inbound call rates by having to use an 0800 or 0844 number. In BT's case it would be more of an advantage to offer 0845/0870 where the customer can pay the calls to lower the overall cost of using the service (like DMClub). BT’s (British Telecom) offers ‘BT RingCentral’ based on RingCentral’s platform, so no doubt that will provide a good source of income.

Looking at the features of it this morning the only disadvantage is the inbound call rates by having to use an 0800 or 0844 number. In BT’s case it would be more of an advantage to offer 0845/0870 where the customer can pay the calls to lower the overall cost of using the service (like DMClub).

]]> By: Marzipan from Toledo http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015979 Marzipan from Toledo Tue, 04 Mar 2008 21:21:53 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015979 there is also VirtualPBX which is based in San Jose there is also VirtualPBX which is based in San Jose

]]> By: Joe http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015978 Joe Tue, 04 Mar 2008 21:21:21 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015978 I have used ringcentral, vmail, and freedomvoice.com I like freedomvoice over all for remote applications I have used ringcentral, vmail, and freedomvoice.com I like freedomvoice over all for remote applications

]]> By: weeeee http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015956 weeeee Tue, 04 Mar 2008 20:54:29 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015956 RingCentral is way easier to configure than gotvmail IMO Interface is easier to use. RingCentral is way easier to configure than gotvmail IMO
Interface is easier to use.

]]> By: Ryan http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015923 Ryan Tue, 04 Mar 2008 20:10:29 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015923 I use both GotVmail and RingCentral. I'll probably be opening another account with RingCentral today or tomorrow. I'm more impressed with RingCentral's service. I'm happy they got additional funding. Hopefully it will mean even better features and service. I use both GotVmail and RingCentral. I’ll probably be opening another account with RingCentral today or tomorrow. I’m more impressed with RingCentral’s service. I’m happy they got additional funding. Hopefully it will mean even better features and service.

]]> By: Lynda Radosevich http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015903 Lynda Radosevich Tue, 04 Mar 2008 19:58:10 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015903 Michael -- instead of citing the company press release (with an attribution, italics *and* quotation marks) why don't you give it a try it? You might like it. Michael — instead of citing the company press release (with an attribution, italics *and* quotation marks) why don’t you give it a try it? You might like it.

]]> By: Lynda Radosevich http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015896 Lynda Radosevich Tue, 04 Mar 2008 19:49:27 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015896 ML asked if the phone numbers are transferable. I'm from RingCentral, and the answer is yes. ML asked if the phone numbers are transferable. I’m from RingCentral, and the answer is yes.

]]> By: RingBranch http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/comment-page-1/#comment-2015872 RingBranch Tue, 04 Mar 2008 19:25:20 +0000 http://www.techcrunch.com/2008/03/04/ringcentral-gets-12-million-more-to-help-you-look-like-a-bigger-company/#comment-2015872 Transparency Disclaimer - This comment is a plug for RingBranch, but I wanted to mention it, as we are offering a somewhat similar service for T-Mobile and Alltel customers, and it's free during our beta. We will be expanding into local national numbers soon, as we just launched a few weeks ago and we're developing new features as quickly as possible. Thanks. Transparency Disclaimer – This comment is a plug for RingBranch, but I wanted to mention it, as we are offering a somewhat similar service for T-Mobile and Alltel customers, and it’s free during our beta. We will be expanding into local national numbers soon, as we just launched a few weeks ago and we’re developing new features as quickly as possible.

Thanks.

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