Comments on: RingCentral Gets $12 Million More To Help You “Look Like A Bigger Company”

By: Patty Grewell

Patty Grewell — Mon, 17 Mar 2008 23:47:13 +0000

I am actively looking for a service like this so that I can manage my small business calls. I tried RingCentral’s 1-week free trial. Today I cancelled because out of about 10 test calls to my RingCentral phone number, more than half today could not be completed. Some of the calls were greeted with a message that the circuits were busy. Some just made a bad noise (sort of like the noise it makes when your phone is off the hook). I am not willing to lose even one client because my phone system is second-rate. I spent half an hour on their customer service line, where I doubt they ever believed me that my calls were not going through, because they did not appear on my account’s call log. (Duh. They didn’t get that far.)

I will not be back, but thanks everyone for the additional ideas.

By: John Hull

John Hull — Mon, 17 Mar 2008 22:47:19 +0000

If you plan to use RingCentral, take a look at PhonePeople too, and vice verse.
PhonePeople seems more cost effective, and I have talked to their support at both places. Very courtous and professional.

By: Jahangir Raina

Jahangir Raina — Fri, 07 Mar 2008 08:28:41 +0000

There is a genuine need for companies like Ringcentral, Toktumi, and Phone.com. The SOHO and micro-enterprises’ needs are not adequately served by the large companies. In addition these service providers have the capability to pull in non-US customers as well due to the hosted nature of their setup.

By: RITH311

RITH311 — Thu, 06 Mar 2008 18:35:14 +0000

@randy - what the heck are you talking about for phone.com? I use them and love their support. I looked at all the companies out there and Phone.com seems to have the best pricing…just compare their pricing and plans. I don’t know how you come up with some metered service, but I like them.

By: NoZobInJob

NoZobInJob — Wed, 05 Mar 2008 10:25:32 +0000

GotVMail does the same, but also supports 1-800 numbers, which is a plus !

By: Erik

Erik — Wed, 05 Mar 2008 07:48:16 +0000

hi joe i agree with u. Phonepeople.com is very simple to use and also very low charge. i have also used services from other provider like ring central but i prefer phonepeople.com as it is best

By: Joe

Joe — Wed, 05 Mar 2008 07:44:23 +0000

Hi I want to tell you one more in best services in phone services

One and only PhonePeople.com best prices and services…

By: Andy

Andy — Tue, 04 Mar 2008 23:07:24 +0000

Cool. But what the hell are they funding with all of this?!!

By: Stuart

Stuart — Tue, 04 Mar 2008 22:53:04 +0000

Another option for small businesses is Toktumi (say “Talk to Me”):

http://www.toktumi.com

They have a free version (where they assign you a number) and a paid version. Its a fairly simple interface and has a very simple pricing structure.

By: Richard

Richard — Tue, 04 Mar 2008 21:58:42 +0000

BT’s (British Telecom) offers ‘BT RingCentral’ based on RingCentral’s platform, so no doubt that will provide a good source of income.

Looking at the features of it this morning the only disadvantage is the inbound call rates by having to use an 0800 or 0844 number. In BT’s case it would be more of an advantage to offer 0845/0870 where the customer can pay the calls to lower the overall cost of using the service (like DMClub).

By: Marzipan from Toledo

Marzipan from Toledo — Tue, 04 Mar 2008 21:21:53 +0000

there is also VirtualPBX which is based in San Jose

By: Joe

Joe — Tue, 04 Mar 2008 21:21:21 +0000

I have used ringcentral, vmail, and freedomvoice.com I like freedomvoice over all for remote applications

By: weeeee

weeeee — Tue, 04 Mar 2008 20:54:29 +0000

RingCentral is way easier to configure than gotvmail IMO
Interface is easier to use.

By: Ryan

Ryan — Tue, 04 Mar 2008 20:10:29 +0000

I use both GotVmail and RingCentral. I’ll probably be opening another account with RingCentral today or tomorrow. I’m more impressed with RingCentral’s service. I’m happy they got additional funding. Hopefully it will mean even better features and service.

By: Lynda Radosevich

Lynda Radosevich — Tue, 04 Mar 2008 19:58:10 +0000

Michael — instead of citing the company press release (with an attribution, italics *and* quotation marks) why don’t you give it a try it? You might like it.

By: Lynda Radosevich

Lynda Radosevich — Tue, 04 Mar 2008 19:49:27 +0000

ML asked if the phone numbers are transferable. I’m from RingCentral, and the answer is yes.

By: RingBranch

RingBranch — Tue, 04 Mar 2008 19:25:20 +0000

Transparency Disclaimer - This comment is a plug for RingBranch, but I wanted to mention it, as we are offering a somewhat similar service for T-Mobile and Alltel customers, and it’s free during our beta. We will be expanding into local national numbers soon, as we just launched a few weeks ago and we’re developing new features as quickly as possible.

Thanks.

By: LegalTorrents

LegalTorrents — Tue, 04 Mar 2008 19:02:46 +0000

We use gotvmail.com for the same service. So far, great experience, low price, good service with real humans who answer the phone.

By: randy

randy — Tue, 04 Mar 2008 18:50:05 +0000

Looks good. I hope RingCentral doesn’t make the foolish mistake the idiots at ph0ne.com did, and try to sell swindle customers with metered phone service providing allocations of only 43 minutes/month per employee (in their ridiculous “business” plans). LOL!

By: Alex

Alex — Tue, 04 Mar 2008 18:31:09 +0000

You have missed a HUGE difference between GrandCentral and RingCetral.

Grandcentral was acquired for $50M with its only product in beta. They have ZERO revenue.

On the other hand RingCentral really does have a business. According to the press release they have 50,000 paying customers. There most popular package is $30 per month. Assuming that the ave price is $30 per month this gives RingCentral $1.5M per month ($18M/year).

As I mentioned in an earlier post. GrandCentral took Google to the bank!! My guesstimate is a valuation - post money round of $70M to $80M.

@11
Agreed. Any closed platform (no api) will not survive. I wouldn’t be surprised to see one published soon (though they are working with MSFT)

By: Auston

Auston — Tue, 04 Mar 2008 18:09:15 +0000

No API = No Good.

Also, you should mention vocalocity.com, they’re not the best, but they’re funded and offer a similar service.

By: Gregg

Gregg — Tue, 04 Mar 2008 18:08:03 +0000

You have a typo in there. You wrote RingCentral instead of GrandCentral.

By: ML

ML — Tue, 04 Mar 2008 18:06:22 +0000

I currently use GotVmail. I would be curious the advantages of this over any of the competitors. I would also be curious if the phone numbers that people use with these services are transferable to another service or if you are locked into dealing with them for essentially the entire time you are in business.

By: Peter

Peter — Tue, 04 Mar 2008 18:05:35 +0000

Its always nice to see a quality product get support from VC

By: jb

jb — Tue, 04 Mar 2008 17:54:34 +0000

I also use Ring Central and it has done a great job for our company. Our employees are around the country (no central office) and their service is a very affordable way to have a phone system with extensions and a cohesive and professional feel.