Crowdsourcing may work for Wikipedia, but few commercial companies have figured out how to make it work for them. The basic concept is to get outsiders, preferably customers, to swarm together to design a product or complete some other project. Crowdsourcing is quickly becoming a crowded field—there’s Innocentive, Cambrian House, the soon-to-launch CrowdSpirit, and Ideablob, to name a few sites. But Ben Kaufman, the CEO of a startup from Burlington, Vermont called Kluster, thinks that what is missing are market-like incentives to motivate contributors and push the best ideas forward.
Kluster, which is supposed to launch later today in a public beta (Update 2/19: the site just went live a day late) and will be used by attendees at next week’s TED conference, is designed so that companies can offer cash rewards for each phase of a project. Participants who back the winning idea get to share the reward. Projects can range from creating logos and marketing campaigns to designing a product.
Participants start off with points, or “Watts,” that they can invest in different projects. Explains Kaufman:
Our Watt system is like a currency. You get a certain amount of Watts. As you do more things you get more Watts. Instead of voting on ideas, you invest your Watts in concepts you like.
So if a company decided to offer $5,000 for the best new logo to come out of Kluster, some graphically-inclined members might upload a few sketches. Other members could then invest Watts in the design they think is best suited for the company’s product, make suggestions for improvements, or upload their own variation of the logo. Whichever logo gets picked by the company at the end wins the $5,000, which is distributed to all the members who backed that particular logo based on how much they contributed to the idea, how early they got behind it, and what percentage of their total Watts they put at risk. Kluster computes what your stake is in any given project.
Watts are never directly convertible into dollars, but they do influence how much of a cash reward each member is entitled to. At the end of each phase, all the Watts invested in the losing ideas are redistributed proportionately to the investors in the winning idea. As people collect more Watts, they gain standing in the community and have more to invest in subsequent projects.
Kaufman came up with the idea for Kluster at his last startup, Mophie, which makes iPod accessories and was recently sold to mStation for an undisclosed sum. One of Mophie’s hit products is the Bevy, an all-in-one iPod Shuffle case, bottle opener, cord-wrap, and keychain. The company designed it at last year’s MacWorld conference in 72 hours with input from 30,000 customers using software that was a precursor to Kluster. According to Kaufman, Mophie sold hundreds of thousands of the $15 cases.
He took the proceeds from the sale of Mophie, plus $1 million from Village Ventures, to capitalize Kluster. The business model is to collect fees from the participating companies. For each cash award that is distributed to members, Kluster collects 15 percent on top of the award. If a company wants to run a crowdsourcing session for a private group, Kluster charges for that separately based on the number of participants (public projects are hosted free). Kaufman is also exploring other ways to make money: recruiting users with particular skills to a project ($5 a head for each experienced graphic designer, for example); selling sponsored “feature” spots on the homepage to promote a project; user surveys, analytics, and targeted advertising.
Kluster’s success or failure will depend on the quality of talent it can attract to its site, and how active members become in contributing to projects. Members can debate different ideas, upload photos, videos, and even CAD files. Everyone has their own profile page, and can keep track of how many Watts they have. Unfortunately, the site doesn’t offer any Web-based product-design software, which is what a crowdsourcing site really needs.
But Kluster seems to get the economic incentives right which is half the battle. The other half is convincing companies that this is worth their while. For now, admits Kaufman, most companies see this primarily as a marketing exercise to engage their most avid customers and maybe generate some viral buzz. It will take a hit product to come out of this process for them to look at it as an actual source of innovation.
Rather than offer a cash reward up front, Kaufman initially wanted to structure the economics so that winning products get a $1 royalty per unit that is eventually sold. That turned out to be too hard to sell, but it is the direction where all of this is going. For crowdsourcing to really take off, the market needs to decide which are the best products. Not some brand manager.






Yes, JeffC, Kluster wasn’t “seize vertical web services” enough and the geniuses spent the rest of the day in front ye olde dack.com bullshit generator, hitting refresh and waiting for a winning combination.
ok so i take back what I said about kluster going after the designer crowd. This site is very much the same as crowdspirit, cambrianhouse et al just more refined.
At the moment they have 375 users, and about 15 distinct but very empty projects (ignoring duplicates).
I think they will find the, ‘build it and the masses will fill in the blanks’ mentality will stretch only so far. These sites tend to attract a core community that does the bulk of the work.
For example, cambrianhouse stats..
* top 25 users contributed 10,780 comments (over 37% total).
* Nearly 50% of all ideas submitted in total are from new users. 90% of these users only ever comment on their own idea.
stay tuned folks,
KLUSTER… The new dumping ground for crap ideas.
Ideas are cheap, execution is much harder..
ideablob, which is the only one of these sites that I’m familiar with, is a poorly conceived concept. Projects win $10k each month based on votes from registered users. To demonstrate how non-meritocratic it is, I heard about it when my friend’s brother mass e-mailed 100 people- random people- to get them to register on ideablob and vote for his (bad) idea. Well, I voted for him, and registered. Then I realized what a popularity contest it is. Stupid ideas constantly win there b/c the winners rally the most votes from friends and family. Its a terrible system.
Kluster at least tries to combine compensation and some real business projects. I will register with Kluster and check out some of these other crowdsourcing sites. But I won’t put any of my own business or design expertise or my own ideas on there. Not until I have some certainty that the originator gets a respectable chunk of cash for the final idea, and that the system isn’t rigged. I have a few sily little business ideas that I might go with on there, just to see if it can work. But here’s what I need to know for sure, in writing from Kluster with the CEO’s signature: that my work is my property (until it gets purchaased, of course) and then, how am I paid? Based on an algorithm that weights other people’s contribution of time, energy and… monopoly money? Hey look, I like crazy ideas, but I mean, jesus. Did any of their sophisticated investors ever ask the question about lawyers and intellectual property during their pitch? Or did that just get skipped because we’re in Web 2.0 now?
Anyway, I just read Black Swan so nowadays the crazier something is the more optimistic I am about it… I’m cautiously optimistic about this.
Losin’ Your Mind Over Crowdsourcing?
Check Xzibit, Snoop Dogg & Dr Dre:
“Out of a crowd, picking em out (and what?)
Digging em out to kicking em out (and what?)
Surviving the game is what it’s about (and what?)”
Look & listen: http://youtube.com/watch?v=4iWIsgVX_3U
My posting (in Dutch alas, but I can translate it if you like): http://www.frankwatching.com/a.....gg-dr-dre/
I’ve really enjoyed reading these comments. It will be interesting to watch the Kluster platform in action during the TED conference this week. Supposedly Kluster will unveil a TED attendee-developed product on Saturday morning. Check out Kluster’s site for more info.
Hey kudos to you guys, I think the SME market is where it will be for you, I don’t see bigger business using this internally for any kind of product development.
However can I just say that I’m fascinated by the nature of the idea. Unlike other points of expertise/art, an entrepreneurial idea is something that EVERYONE has, but very few have the mechanism to validate it. Thats why this model is both fascinating and fatally flawed.
In our experience (product development) very often the most successful products or innovations HAVEN’T come from a crowd-vindication (e.g. customer emails/demands) but rather from a single mind that has thought obliquely about the problem and produced a feature that STILL isn’t validated in terms of its function until its in the hands of its user. So in effect the amping of an idea in our experience hasn’t been the function that has returned a profit.
Internally we use Copper Project (http://www.copperproject.com) to set up our initiatives and run through our testing/productization/approval/protoyping/ marketing, maybe you could hook in with those guys?
I used it intensively today and think it’s awesome! I just wish there was a way to make your project private. I realize that the point is crowd-sourcing and the more the better, but sometimes you have a private startup or something, ya dig. I requested that they add this feature.
James
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