Digg Responds To User Disquiet With “Town Hall” Meetings
by Duncan Riley on February 1, 2008

Following ongoing criticism from users that Digg doesn’t consult nor listen to its user base, Digg’s Jay Adelson has announced that Digg is to commence holding Town Hall meetings.

The meetings will consist of Adelson and Rose giving an update on “what’s happening at Digg, discuss topics you propose, and answer your questions.” Digg Town Hall meetings will be webcast live and made available for download from Digg after the show, with the first show kicking off January 25.

The Digg team is also planning on holding some more face to face meetings as the year progresses, details including dates and cities to be advised.

It’s good to see Digg’s management team appreciating its user base in this way. Far too often successful startups forget that they didn’t get to their positions alone, but with the help of their user base. No doubt that Digg’s rabid fan base will tune in and actively participate in these meetings.

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  • I think this is a great model for startups and established brands alike. I would like to see more companies have regular virtual or in person meetings with their community of users or customers. This reminds me of the Cluetrain thesis, “We want you to take 50 million of us as seriously as you take one reporter from The Wall Street Journal.”

  • i think you mean feb 25

  • You posted January 25th.

    It is supposed to be February 25th.

    I really like this idea though. It gives us a chance to voice our thoughts in a site that is driven and sustained by us. It all makes sense.

  • Sounds good to me, but Digg has reach a certain plateau in usefulness that there isn’t much to change to please their main audience. BUT the “power-users” constantly need attention. Unfortunately those power-users are the core of any social site and necessary despite their complaining.

  • Why not do these online, they are an online business and there are so many online tools they could use.

    Who could be bothered going to a disorganised town hall meeting

    HOW DO YOU RATE? CHECK OUT http://WWW.YUPNUP.COM

  • Digg is a waste of time because of its user base.

  • The tone of this (as ever) is that Digg is a serious news site. It’s not. It’s gutter press 2.0, it’s the 21st century’s sensationalist tabloid. It’s the lowest-possible common denominator.

  • Why are we receiving a lot of “hate” comments right here? Honestly, Kevin Rose and Jay Adelson are giving their time for us.

    They are open to hear our voice “face-to-face”. And Robert, You said that Digg is a waste of time because of its user base, well let me tell you this: Digg’s userbase provides the “best” news daily for us, Digg’s userbase give us the daily jokes around the web, the best innovation in our world.

  • What you call “our world”, Raymond, is your world.

    As for jokes around the web, Digg is the number one joke.
    Digg does not represent innovation, it embodies degradation.

  • @ Robert – then don’t visit the site, and while you’re at it, loosen the waistband on those cranky pants.

  • After just watching Daniel Burka give a talk on how Digg’s design has evolved over time, it’s hard to see how “Digg doesn’t respond to user requests” could possibly be true. Every change he’s made has been based on the needs of the community — sure, they’re his implementation, but I’d hate to think what a “group designed” web site would look like.

  • I do not visit the site, Stevie.
    I said it was a waste of time.

    I think you should and no doubt do.
    You are typical of Digg, hurling insults
    devoid of any intellectual substance.

  • Following to user base TOO much is a quickest way downhill. Most users are simply not qualified to make strategic decisions, can’t think far enough, and certainly bare no responsibility for erroneous “ideas”. Digg team is the only body that should make decisions about Digg.

    I agree with Robert, the Digg userbase cannot be taken seriously. Same old jokes, same mentality. Vote Ron Paul, f**k RIA, go Linux, etc.
    Perhaps playing a little democracy with users is all this town hall meetings nonsense is really about.

  • Robert – get off your high horse. You sound like a bitter person who opposes something you can’t understand or don’t find value from. Put your energy to supporting something you believe in vs something that doesn’t work for you.

  • Another good social bookmarking application http://popdup.com

    popdup have Social bookmarks + groups,social shopping,customized pages and more.

    Some guys felt we have same user interface like digg have. We wil update it soon..

    Expect a good social bookmarking +network application in row…

  • Based on some really good customer service I’ve received from them lately, I would guess that they really are beginning to listen to their customers and are responding. The town hall meetings certainly follow this pattern.

  • They have my sympathies. I can’t stand to listen to their users, either.

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