December 10, 2007

Scheme to Destroy Your Competition with RivalMap

Mark Hendrickson

34 comments »

In December 2006, we reviewed a product called Competitious that helps businesses keep track of competitors by aggregating website traffic data and blog posts about them. Today, the same company behind Competitious has released a new on-demand service called RivalMap that means to take the tracking and management of competitors to the next level.

RivalMap reminds me of BaseCamp in part because both products are based on Ruby on Rails and contain many user interface similarities. More importantly, they are both collaboration tools, with BaseCamp meant for virtually any type of collaboration and RivalMap intended for a particular use: the keeping tabs on one’s competitors.

Every company registered with RivalMap receives a project area with a subdomain (e.g. http://techcrunch.rivalmap.com/). Registered employees can sign into these project areas to share information and thoughts about their rivals in a variety of forms: wiki-fied company profiles, website clippings, general notes, customer profiles, and comparison charts to name a few. Other employees can then respond to these contributions by leaving comments, “starring” notable content (which then causes that content to rise a la Digg), and simply editing existing content (say, to update a comparison chart). Contributions are categorized in a variety of ways (under particular competitors or “workspaces”, for example) and all activity on the site can be tracked from a Dashboard page.

All in all, the service is very well-designed with tagging, search, and Ajax used effectively to create a more efficient experience. It seems to me as though the success of the product will now rely on the demand for such a particular type of collaboration tool, given that the idea has been executed very well. The only thing I found lacking is “preloaded” information about competitors. Whereas Competitious pulls in traffic and blog data, RivalMap does not do so…at least yet: the company assures me that it will have “robust” traffic data either from Compete or Quantcast eventually. And rather than pulling in blog headlines from Google, as done by Competitious, a “collaborative RSS dashboard” will also be available before long.

If you want to give RivalMap a spin - or use it with 3 or fewer people - you can do so for free. However, you’ll have to pay a premium of $50/month for 5 user accounts, $100/month for 10, and $200/month for 25. Companies with a desire for more than 25 user accounts will need to contact RivalMap’s sales department.

For a social network’s effort to help employees stay abreast of competitors, read about LinkedIn’s recent news aggregation feature.

  • Sphere It

Trackbacks/Pings (Trackback URL)

  1. KillerStartups.com - RivalMap.com - Ravage the Competition By Organization
  2. Metricz | Drive Success
  3. Konkurrenzanalyse 2.0 » Blog Archiv » Der Praktikant auf dem Datenfriedhof oder: Warum Konkurrenzanalyse so unsexy ist

Comments

RSS feed for comments on this post.

  1. Google²+eBay²=Uniseek

    …and similiar to Basecamp, it seems overpriced for what you get.

    I like these kinds of sites (I’m still using competitious). Maybe if we’re lucky, Zoho will come out with a similar product in the expansion of their universe.

  2. Daniel

    this can be a great tool, thnks for the info, you also can use some track info software to do this, but this is great.

    ————————————————
    http://www.webmaster360.org

  3. Cedric

    It seems to me that this service requires an unhealthy level of interest for your competitors.

    It’s one thing to keep tab of what the competition’s doing and where you stand once in a while… but if you are spending time (and money) to obsessively track every competitor move, you’re probably not giving your own business the attention and focus it needs.

  4. Rishi

    Competitious was an OK product for individuals but I think the collaborative features in RivalMap really make the product more suitable and valuable for bigger companies. I know at our company most of the insight about competitors floats around in email threads and is forgotten a few days later…this might be the answer.

  5. Bored

    You guys watch the competition - I am going to the Bahamas!

    http://tinyurl.com/2uhmkz

    We can compare afterwards to see who had more fun. =^)

  6. Anson

    Actually, it looks like you can sign up 3 users for free beyond the trial period so the pricing seems reasonable for companies. The service looks promising and sure beats that type of adhoc competitive analysis docs that often end up getting written and forgotten. Look forward to playing around with this!

  7. Kris Rasmussen

    Cedric: Our product is meant to enable companies to share information that helps them compete, not just information about competitors. Competitor analysis isn’t about obsessing over who is better or worse than you, its about learning more about your market, recognizing ways to differentiate yourself, and serving your customers better.

    Nearly every major company has a team (usual in marketing) that is responsible for keeping others abreast of market intelligence so that companies can leverage this information to reach more customers, design a better product, outsell competitors, etc. RivalMap makes this process more effective.

  8. Ed

    The paid versions have a 30 day free trial. Enough time to see if this is worth devoting money to…if you’re in a big fancy company :D

  9. Ben

    Looks like a potentially great tool in a really under-served market. My company currently also follows the competition in a really ad hoc way, as with many companies I’ve worked with, and I think this is a big mistake. I’ve seen time and again the importance of tracking competition in spotting trends and new business development opportunities. It’s also just important to know the landscape when talking to partners – there’s nothing more embarrassing about seeming out of the loop when talking to potential partners who seem to know more about your competition than you do.

    It’s also great to see collaboration tools being applied to the enterprise. Mike and crew – please write more about this stuff. As cool as the next consumer widget making company might be, I’m interested in seeing “web 2.0” tools used to address very real and costly business problems. I think these companies are going to be much more promising businesses than most consumer plays that need millions of users to be successful through advertising. It’s much more reliable to serve a smaller market willing to pay for your service, like I imagine companies would be willing to do for something like RivalMap and other business applications.

  10. Mike C.

    this looks like a neat tool. i’m going to play around with the free account for a while to test it out. i’ve worked for a large company where the culture was to always play catch-up with competitors, so having something to keep closer tabs would definitely have been useful. a lot of time and opportunities were wasted on long email strings that eventually got buried in inboxes.

  11. Carl Mercier

    I’m impressed, very impressed! If you haven’t done so, watch the 5 minute video. The UI is extremely slick and easy to navigate. Congrats on the launch!

  12. Nathan

    In particular, this seems like a great a tool for start-up teams, which must digest a lot of information at once and make sense of it. The three-user free account seems like a great opportunity to test it out in a real way among core team members. Oh, and visually it looks cool too :-)

  13. Aniq Rahman

    This looks like an amazing piece of technology. Everyone that has ever written a business plan has had to put some focus on their competitors - but not everyone has had the ability to easily keep track of it all — or to get rich analytics on them either. RivalMap seems to promote a way to always keep an eye on what is getting ready to sneak up on you.

    I think that it would be cool to get up and running at some MBA programs and undergraduate business schools.

  14. Dan K.

    I just watched the video and it looks like a very interesting set of services. What I like most is that for larger companies like ours, it seems like there’s even more value because we can intelligently and cohesively gather and disperse information as necessary to different people - plus having a single collaborative environment to place it all is great. BTW, good call Carl Mercier - watching the video helps a lot because it explains most of the functionality and brought up some stuff I didn’t pick up immediately from just using the trial.

    What I really like is how simple and effective this is compared to other knowledge management software we’ve tried. I’ve come across other “collaborative” products before but short of having an online presence (making it accessible to everyone in our company), there really wasn’t much collaboration going on. I can certainly understand how the design of tools here makes it infinitely easier to actually use and manage the datasets we have.

    I’ve been pretty loathe to try a lot of this kind of software before because it just seems like you’re collecting bits or strings of information that sit in some repository w/o any real analytical or manipulation tools and most of them have horried UIs. This is slick and relevant, I’m interested to see how our company actually makes use of it.

  15. Larry Velez

    I’m not sure there is much long term value in tools like these.

    Any company that spends its time watching the competition is not going to make it.

    If you look at the companies who have successfully survived Microsoft entering its space you will see it is companies like Adobe who always did their own thing and never focused on the competition - it is like looking at Medusa: slows you to a crawl.

    While you have to be aware of what your marketspace looks like, if you obsess with what everyone else is doing - you will find yourself following instead of leading.

  16. Aniq Rahman

    @Larry Velez: I wouldn’t say that you’re crawling behind the competition by keeping a watchful eye over them. It’s always good to know what’s happening around you. Otherwise you’ll end up making something like Vista one day ;)

    Nobody ever said that this site promotes following - I think that it helps you identify what you are really competing against/potentially partnering with.

  17. Steve Ballmer

    Now that’s my kinda website!

  18. Kevin Bartus

    Medusa turned you to stone - if you can’t read mythology, at least play God of War! :-)

    If the software does half of what it promises, it’d be darn useful.

    Don’t see how it can know all that much about a private company beyond press releases and maybe some traffic data, but I’m up for a trial spin.

    And anyone who doesn’t obsess about their competitors isn’t going to be running a company for very long.

  19. Andrew Holt

    Larry: These are interesting points. The purpose of maintaining competitive awareness is not to obsess with what the competitors are doing and play catch-up, like you said. However, all successful companies need to establish a unique value proposition in order to gain market share and build customer loyalty. To do this, it’s crucial that you understand how competitors, both direct and indirect, are satisfying customer and market needs, how their release cycles work, what their strategic goals are, etc. Marketing and sales depend on market intelligence to do their jobs properly, and breaking down the communication barriers between different groups for that type of information gives companies a big leg up.

    RivalMap also serves larger companies that need a way to communicate market intelligence across their organization, especially with separate business units and geographies. The larger enterprises that participated in our beta found a lot of value in the central collaboration features, in addition the more specialized structure about competitors.

    One of the important differentiating benefits of RivalMap is that is allows competitor and industry information to be structured in a way that enables companies to better analyze and understand it. For example, we reorder latest activity in email digests based on how it relates to top competitors… something that cannot be done easily with tools like wikis.

  20. Ole Olson

    Who are you tracking with your TechCrunch account Michael?

  21. ajay singh

    in marketing this tool could make a big splash. “scheme” makes it sound negative - seems like it relates more to knowledge management or something to me.

  22. Patrick

    We’ve been using RivalMap for several months as a beta customer and I view this as a very important evolution in competitive intelligence gathering and analysis. We began an organic collaborative CI effort using a wiki (Confluence) but in my company (very large company), non-technical users found the wiki too difficult to use, for starters, and part of our goal has been to extract even small nuggets of CI from many parts of the company. For me, the raw wiki did not provide the kind of flexibility we needed to execute to our CI vision and needs and we fortunately stumbled upon RivalMap — they were Confluence when we found them, we called them to ask whether they could do something more consistent with our vision, they disclosed that RivalMap was in the works and that we should become a beta tester, which we did. Bottom line is that RivalMap is the best tool of its kind that we found — and we hired a consultant that for two months evaluated many options — that did not require us to invest in an expensive business intelligence system and the accompanying customization and integration. RivalMap will scale well for organizations of many sizes and they’ve worked out many kinks — e.g. category taxonomies — that have allowed us to really get great value out of the system for what I view as a very reasonable monthly fee. A key challenge in any collaborative intel effort is getting the right folks to contribute and comment on new bits of intel — RivalMap has a daily email digest that is distributed to our execs which allows them to passively read updates that the team makes, and then allows them to sign in and make further comments or ask questions when a topic comes online that is of interest or concern — far more effective than email and an excellent tool for folks across functions and geographies. If you are in a fast moving industries with many seemingly complex moving competitive parts, this is at a minimum an excellent change agent to drive a more “paranoid” competitive mindset internally, and for us anyway, this has actually delivered tangible results in terms of responding to new threats more quickly and more effectively. If you are skeptical about how effective a tool like this can be for your organization — you’re skepticism is to some degree warranted as this tool alone won’t solve all your CI problems, however in conjunction with competent CI leadership internally, RivalMap has great potential and is a good value for the money.

  23. Patrick

    Correction - I meant to say that RivalMap was *Competitious*, not Confluence, as I wrote above.

  24. Mike L.

    I signed up for Competitious a while ago, the notion seemed great but the platform was not up to to snuff for my team to share real information. This seems like a totally different product, appealing to a different set of companies (real companies). I don’t see this as an aggregator of free information like Competitious; this is a platform for sharing, almost a knowledge management system thats actually manageable.
    Pre-filled information would be a plus, but where would that come from, Hoovers? that would cost more $$$ - maybe an add-on?

  25. Snyggast

    @ Larry

    newspaper clipping companies used to make tons of $$ from Yahoo to keep track of rival Excite. Meanwhile, Excite did the same thing only in-house. their junior Marketing people did all the cutting and pasting.

  26. Google²+eBay²=Uniseek

    ok… I’m going to ’switch’. I guess I should stop being cheap.

  27. dave

    no, the problem is NOT getting users to put in information - the problem is only controlling who puts in information…this is the collection conundrum that rivalmap still fails to solve, and instead puts the onus back upon the user to resolve (for group accounts, not the freebies)

  28. Kris Rasmussen

    Dave, if you are talking about permissions, we do have them. You can mark certain users and groups as read only, comment only, etc on each workspace.

  29. Mason Aho

    Well, I don’t see anything too cool about the tool. There seem to be hundreds of these on the Web now. Basecamp, in my opinion, is not the best thing to copy, really. If you are looking for a good marketing tool, check out the one I’m using http://www.wrike.com/. It’s not perfect, but I really think it’s the best on the market so far and I’ve seen dozens of those tools, believe me. The main killer features are: email integration, task tagging and timeline, where you can drag-and-drop due dates.

  30. Jason Wringam

    nice plug mason :-/

  31. Kris Rasmussen

    Mason, the comparison to Basecamp was not an accurate one. While we do share some similar design principles with 37 signals there isn’t much else we have in common. Our product is a market intelligence tool, not a project management tool like Basecamp and Wrike. Basecamp and Wrike have nothing to do with comparison matrices, social bookmarking, competitor analysis, threat ranking, and market digests like we do. I don’t mind that you are probably involved in Wrike and would like to plug it where Basecamp is mentioned but please don’t flame unrelated products until you have at least tried them.