November 13, 2007

“I just can’t be a college student without Facebook”

Michael Arrington

72 comments »

Update (Nick): A Facebook representative contacted us regarding Steven’s issue, we put them in contact, and the problem is resolved.

A reader sends a touching email today, complaining that his Facebook account has been deleted for no reason:

Dear Michael,

I’m a college student at University of Michigan and Facebook has deactivated my account. I’ve noticed, from reading your blog, you have connections to Facebook’s staff. Can you please forward this email to someone or do something… I just can’t be a college student without Facebook. I did nothing to have my account deactivated… it just happened late Sunday night. I’ve emailed them, but they don’t care.

Steven
xxxx@umich.edu

I did a quick search for Steven on facebook but search is still down, so I have no idea if this guy’s profile is back up or not. And frankly, I don’t care all that much, ’cause the last thing I want is for everyone with a Facebook customer service issue to start emailing me.

But that sentence in the middle of the email that says “I just can’t be a college student without Facebook” fascinates me. What other brands have this kind of loyalty? Heroin?

Anyway, good luck in your quest to get Facebook to care about you again, Steven. And let me know how it all works out. I sincerely hope that this tragedy does not force you to drop out of college and…shudder…resort to becoming a MySpace user along with the rest of the unwashed masses.

By the way, remember this?

  • Sphere It

Trackbacks/Pings (Trackback URL)

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Comments

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  1. Zaid

    Like I keep saying, the Valley’s just discovering the Crackbook us college folks have been high on for several years now. Welcome aboard:)

    The best spot to go facebook sightseeing is in the back row of a 300 people lecture. You have the professor, the powerpoint slides, and several hundred facebook screens.

  2. Michael Arrington

    Ok, I need to see a picture of that Zaid.

  3. bozo

    Good marketing move, Zuck

  4. Jason Honingford

    So this is what college students are so worried about these days? Facebook? Dude! Just make a new account. Plus, you’re in college! Get off the computer and go get yourself some ***** !!

  5. Allen Stern

    And we wonder why other countries are passing us in education.

  6. Kin Lane

    Sorry…but Techcrunch is much more addictive than Facebook and Heroin.

  7. Michael Arrington

    Allen - luckily, most of FB’s growth today is international, so they’ll soon catch up with us in not learning, too.

  8. Steve Craton

    Brilliant. :)

  9. Michael Arrington

    Hey! Free iPod for Kin.

  10. Your Daddy

    And frankly, I don’t care all that muc… but its a facebook story so I’ll put it up.

  11. Alex

    ..And frankly, I don’t care all that much…

    Well I guess TechCrunch has hit critical mass, no new readers needed. Nice line! But, indirectly I suppose you did him a favor by making a post out of it.

  12. Zaid

    Jason–that’s the thing about facebook accounts: when you lose it, you’re really losing your identity and a new account means you start from point zero having to recall which friends to add, re-upload pictures, wait for the wall to fill up again.

    Losing an established facebook account is like having a longtime email account shut. It’s painful.

  13. Allen Stern

    LOL @ #7

  14. Andrew

    same thing people were saying about Myspace, Friendster or any other fad that comes and goes. Better things come along all the time, and facebook will start losing market share as soon as another social networking fad rears its head.

  15. kit

    I love this post. It’s flat out funny.

  16. Andy

    “I have no idea if this guy’s profile is back up or not. And frankly, I don’t care all that much…”

    That’s a pretty telling remark.

    Sincerely,
    Just Another Worthless Reader

  17. me

    “they’ll soon catch up with us in not learning, too.”

    Funniest thing you have ever written.

    I burst out with a huge “baha!” in my cube and startled everyone in the office!

  18. Snyggast

    a Valleywag type post.

    http://valleywag.com/tech/nota.....p#c2805401

  19. Greg

    I am so sick of facebook stories. Is there anything else new and interesting out there???

  20. Sean

    Weird how this next generation (which is only ~5-8 years behind me depending on their year) is *so* hyped on Facebook. Mine just missed the whole social networking craze, at least during the college years anyway, but it’s insane how crazed these kids are about FB.

    Unfortunately insane hype equals insane desertion IMO… Fads are hard to maintain.

  21. Mark Suckerberg

    All y’all are my bitches now… hehe

  22. Grimace McFriendly

    This reminds me of the “Facebook Off” college humor video

    http://www.collegehumor.com/video:1761982

    “Facebook’s a website! You’re just a person!”

  23. Steven

    Jason Honingford, I guess my concern is never having the ability to sign-up and say I attend University of Michigan. Since Facebook deactivated my account under my umich email and Michigan doesn’t give you two different emails, I will never be able to impress any girl outside community college.

    Plus, this is a business issue. Why is Facebook monitoring user profiles? There are other people, besides myself, who wake-up and find their profile deactivated by an unknown administrator. Facebook’s business strategy would drastically change if students thought they were being monitored.

    Steven

  24. www.CARversation.com

    who cares why is this even posted?

  25. facebookjunkie

    LMAO AT 7!!!!!!!!!!!!!!!!!!!!!

    oh man. michael…you made my day.

  26. Steve Poland

    The one comment is primed for its’ own post about the ‘open internet’ and ability to bring your data/self with you (and not being trapped into FB) — http://www.techcrunch.com/2007.....nt-1755075

  27. jim

    I can’t believe Mike would read an email from a college student and posted that email on TC.

  28. Yelp Sucks

    i have heard of quite a few people getting their accounts “deactivated” for sending out too many invites.

    facebook is going to need a “facebook guy” ala Matt Cutts to start interfacing with the outside world a little.

    “At facebook we constantly hear from users who have their accounts deactivated for “no apparent reason.” Irregular activities on facebook are constantly flagged and reviewed. For example, sending out too many invites is “not natural” and may represent a spammy profile. Additionally sharing apps that link to bad neighborhoods may decrease your profile rank. In the future just think “is this going to benefit facebook users?” Please refer to the facebook member guidelines.”
    - Facebook guy.

  29. drew olanoff

    thanks for posting this mike. this has to be the most touching thing i’ve ever seen in web 2.0 land.

    i feel his pain though, I wouldn’t want to lose my facebooks and im not even a damn college student!

  30. dad

    get a life. keep this email and you will find how foolish you are just writing an email like this.

  31. Slappenstance

    There’s lots of stuff interesting and new out there. Techcrunch just chooses not to cover it.

  32. Ryan

    I visit techcrunch more than facebook also. Where’s my free ipod? haha

  33. Helen

    Does anyone in the adult world use Facebook and, if so, for what? I am still trying to figure it out…

  34. Alex

    This is insane… Yeah, I think we are in a bubble after all.

  35. Seni Thomas

    Michael,

    I wrote a post a while back on the history of Facebook from a student’s perspective, including the massive betrayals of the initial user base. Think it expresses a perspective that gets lost on the tech blogs. If you interested check it out:

    http://senithomas.wordpress.co.....eal-world/

    Cheers,

    Seni

  36. Andrew

    @33…for stalking jailbait, stalking old girlfriends and stalking the whores in the office

  37. joey

    Let’s be honest. Most classes are boring and the only relief is internet. The reason facebook grew so quickly was because it provided a quality procrastination utility that happened to be social. Even outside of the college realm, it provides unmeasurable boredom relief to cubicle dwellers all over. If there was no facebook, college students would be spending their time on other stupid destinations.

    Anyway Steven, I suggest you figure out a way to rescue your account before this weekends big game. You don’t want to miss out on the opportunity to get tagged during Michigan’s victory celebration.

    Hail to the victors!

  38. brian

    How about girls. You can make it through college without facebook if you spend time talking to girls, drinking beer and having fun on campus.

    Get a bit a perspective.

    Michigan Alum

  39. Christian Flickinger

    Ahhh… heroin and Facebook… Facebook and heroin.

  40. pippin

    Stop posting pointless stories about Facebook.

    Look at yourself, Michael!

    It’s come to the point where you’re getting Facebook Technical Support Emails from random strangers!!!

    That’s how bad TechCrunch has become.

    Unbelieveable. If this isn’t a proof of point for all of us who complain about how much pointless sh*t you post about Facebook, then I don’t know what is.

  41. John Allsopp

    This profoundly underscores the fundamental problem with having identity silos. facebook (or whoever) can make arbitrary decisions with potentially significant impacts on people’s social and business lives, with no ability to appeal those decisions.

    Once more illustrating why open platforms are infinitely superior to closed ones. Full stop.

  42. Anon for this

    @4: The funny thing is that Facebook *helps* you get laid. Seriously. I have gotten laid many times due to Facebook. That’s why it’s so addictive, and that one reason I can understand Steven’s sentiments.

    I remember reading an essay quite some time ago that basically said the same thing. Let me find it - Here it is: http://www.jwz.org/doc/groupware.html

    “So I said, narrow the focus. Your “use case” should be, there’s a 22 year old college student living in the dorms. How will this software get him laid?

    That got me a look like I had just sprouted a third head, but bear with me, because I think that it’s not only crude but insightful. “How will this software get my users laid” should be on the minds of anyone writing social software (and these days, almost all software is social software).”

  43. Amit Chowdhry

    The kid’s first mistake is going to University of Michigan where all you do is study, check out the ugly girls on campus, and not socialize offline. The kid wouldn’t complain if he went to Michigan State and got his account banned.

  44. The Foo

    the question is, why in the world did his account get deactivated. i think from reading the comments we’ve established that

    1) FB is more important than getting your degree

    2) you need FB to survive in college and get laid

    3) FB be is better than heroin

    4) you’ll get a free ipod from MA if you discount #3 above.

  45. Jincey

    So, what happened with the kid’s account?

  46. Steve Jobs

    Good post. If you keep this up, I might have to recant what i said about you….eh maybe now, frankly, I don’t care all that much.

  47. Steve Jobs

    er:
    “noT”

  48. Mark Suckerberg

    *Pops a zit*

  49. Jason

    Careful with spinning the amazing loyalty. Talking about college kids and that loyalty can do a 180 in only 4 years. Right now you can’t be a college kid without Facebook. What do incoming freshmen think? What about next years incoming freshmen?

  50. Adam

    “What other brands have this kind of loyalty? Heroin?”

    Errr, no its coke, pot and alcohol

  51. bernie lomax

    Way to be a dick. This blog continues to go downhill … slowly killed by its own arrogance.

  52. Ben

    I thought it was a funny story and worth posting. It sucks to loose your account like that but believe me when I say you will live on to see a new day…

  53. Elder

    “Way to be a dick. This blog continues to go downhill … slowly killed by its own arrogance.”

    Not to mention its misogyny.

  54. Addicted Society

    Consumption, compulsion then addiction. A cycle know all to well by the media driven society we live in.

    We want everything now and will do anything to get it. If we don’t get it we go into withdrawal, despair and then depression.

    Hands up, who’s addicted to: Food, sex, drugs, shopping, love, or some computer program like facebook?

    Is there a pill for that?

    Well no, there isn’t. There is however a free solution…its called life.
    Unplug, get outside, live life.

  55. jaike

    Nah its more pot and coke, heroine is for the adults

  56. John

    orkut anyone? :)

  57. Sam

    “What brand has this much loyalty?”

    It’s not heroine…unfortunately, it’s NASCAR

  58. Ariel

    You wont be able to find an advertising agency that gets your brand anywhere close to that result.

    Does anyone know if Facebook actually has a marketing agency behind?

  59. Ree Tanjuatco

    No wonder so many college graduates nowadays lack the necessary aptitide to prepare them for actual work. This is especially true for the STEM area. This is what the typical US college goer is busy about? Why do you think companies turn to foreign workers for their workforce?

    Has anybody even bothered to conduct a study on the effect of social networking sites such as myspace and facebook on the productivity of employees and students? In the long run, it looks to me that it is so distracting and a waste of valuable resources to no good enough end.

  60. TB

    What’s facebook?

    Seems like its a must “see” site.

  61. Ray

    227 unread msgs in your inbox, Michael. Damn you’re a popular guy! I’ll be lucky to have 1. Time for me to search for some friends…

  62. Yuval

    Get with it people! hello? #42 got it!

    “I have gotten laid many times due to Facebook. That’s why it’s so addictive.”

    There you have it. Addiction doesn’t happen in a vacuum. FB has become the social *substrate* in colleges. The kids’ loyalty is completely justified.

    The reason grownups HAVEN’T figured this out yet is because it has a shitty UI. U gotta spend some time digging to find the gold. You need the patience to install the first few dozen apps, many of them worthless and time consuming. Slowly move your life online, a bookshelf at a time on the visual bookshelf app if you like books like me and so on. It doesn’t matter that there’s better stand-alone alternatives (in my case, librarything.com). People *live* on FB!

    Young people are more computer savvy, they’ve seen it happen around them, and they have more time to spare. So they did it. It’s not that they didn’t have a choice. They got firsthand accounts of this thing working and CHANGING people’s lives for the better.

    As any amazingly successful product does.

  63. avgbear

    I work at a university and it’s insane how much time these kids spend on Facebook. A quick walk through the computer lab and you’ll see 90% of the monitors have Facebook on them.

    What’s really interesting is that a lot seem to have replaced other means of communication (aside from text messaging) solely with Facebook. They think email is a joke– you might as well be writing on stone tablets.

  64. Michael

    If facebook went down tomorrow, college students would seriously be rioting the streets.

    It’s insane.

  65. Nicolae

    Hey Guys,

    on this note, here’s a little spoof me and some of my buddies made regarding this exact topic - hope you enjoy it:

    http://purpleduckfilms.com/realfacebookpt1.html

    The link to part 2 is there too.

  66. PT

    When I first opened a Facebook account, there probably weren’t even 40 colleges that had Facebook. Now, my brothers in high school look at me like a weirdo when I tell them I have a Facebook account.

    Before Facebook the only thing dating in college revolved around was alcohol. Now it’s Facebook AND alcohol.

  67. Daryn

    @Steve (comment #23)

    I go to Michigan and you can make another Umich e-mail by going to the student directory and creating an e-mail group. I did it a couple years back when they allowed fake facebook profiles.

    Seriously though, shouldn’t you be worrying about something else besides Facebook right now? It’s midterm time.

  68. ash

    steven..

    the sheer idiocy of your email is embarrassing. in the future please do not advertise your affiliation to the university of michigan.

    -umich alum

  69. resimler

    Seems like its a must “see” site