October 28, 2007

Bug.gd: Collaborative Search And Bug Solutions

Duncan Riley

26 comments »

untitled-2.jpgBilled as “humanity’s last remaining hope against computers” Bug.gd is aiming to build a collaborative search and answers database of computer bugs.

The idea is simple enough and addresses a real problem. A user is presented with an error message, they search bug.gd to see if anyone has solved it. If someone has a solution great, if no one found a solution then not so great; however Bug.gd is betting that when they can’t deliver a solution, the user will ultimately find one. Users get a reminder email in 48 hours requesting they post the solution (presuming they found one) so others can benefit from this knowledge, providing a fluid and regularly updated collaborative database of problems and solutions.

The service is free to use and ad-free. Bug.gd is looking to build revenue from corporate intranet sales of bug.gd tools that will provide a centralized in-house database of bug fixes. An API for submitting and querying against the bug.gd error database is currently being built.

It’s a simple idea that could work, although the results are really dependent on users being generous enough to share bug fixes. The Bug.gd has been seeded with 60,000 error messages and solution from Microsoft (that’s a scary number in itself) and is slowly adding new solutions daily.
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Comments

That does really depend on the generosity of home users. Fingers crossed they do - as a recent Vista user, I need all the help I can get …

 

You can still get resolutions to many problems by putting virtually any error message or tech problem into Google.

The first results are usually Tech FORUMS where many have experienced the problems and analyzed each of the various solutions suggested - ( before Web 2.0 geeks were using forums & newsgroups to communicate :-D )

Perhaps this service could MASH up those results.

The more intelligent input, the better for everyone.

 

“Problem: Girlfriend not putting out.
Solution: Buy her a car.”

 

Browse
you’re wrong. It’s buy her diamonds, or get her drunk. Cars usually don’t work.

 

@3
If she’s not putting out, use your hand to please yourself.

“…f’n bitch”

 
 

They create wrong web 2.0 down shadow. Why is upside “beta” on right side instead of left side?

 

Useless. Google can do it already.

 

Whilst I commend the goals, the implementation is perhaps open to abuse of unsavvy users. For example, look at the solution given in this example:
http://www.bug.gd/search/details/65199

Solution? Format c:\

Excellent.

 

Format C:\ may have been their solution. No where does it say they had to submit the best possible solution - just what they did to resolve their problem. If you don’t like someone’s solution you can down rate it with the little red bug. If someone else has a better solution you can uprate so others will know its a better solution.

There will always be retards to submit bogus solutions - you’d just have to be careful and use your best judgement to fix your problem.

 

yeah you can just search in Google and find a solution. i.e this weekend I got FIOS installed…and got a problem…my computer refused to resolve the ip address.

So I went into cmd and did ipconfig and got an error “can’t find RPC server”, quick venture to google and I got to a thread on a techforum specifically asking the same question. 4th Solution down told me to go look in DHCP to see if I can restart it…after I couldn’t I searched for that paritcular error “can’t start because of dependnacy” and found out that when I uninstalled Norton Antivirus it didn’t uninstall fully because of bad code…and I had to manually remove a dependnacy from the DHCP which caused it to fail to start.

Boom 15 minutes later problem got fixed

Anyways…unless my computer has thousands of problems per week, I’ll just Google instead of going to a specific site for bugs.

 

I am not so sure about this venture. You can get answers in Google, Yahoo!, etc. The only case where I can see the validity of something like this is for corporations that do not allow their employees direct Internet access. But what company will not let their tech employees have access to the web to solve problems? Yeah .. I know .. I would be surprised ;)

 

This is just standard bug tracking thing, like Bugzilla. There is absolutely
nothing in it. Is this some first year college porject?

 

Wow they use a ton of vertical space for absolutely nothing. Like half the initial screen.

 

Great service, just not necessary if you use Vista.
http://fakesteveballmer.blogspot.com
The Death of 3rd Party Security Vultures and Such!
McAfee Inc., Trend Micro Inc., CA Inc. and especially Symantec, … say goodnight! We are about to announce MS ForeFront 2.0!
Let me make it clear that while I have tolerated these “anti-virus” vendors for years, something about their very existence has not set very well with me. I mean, having a bunch of multi-million dollar companies that depend solely on there being bugs, leaks, holes, exploitables, mistakes, oversights and problems in Windows dosen’t speak very well of Microsoft. They are like carrion, buzzards, jackels, … protecting a rotten carcass from other smaller vermin. They always argue, “But, Bu-bu-but you need us!”, maybe that was true in the past, but no longer!

VISTA IS BULLETPROOF!

None of these quacks bag of tricks are any longer necessary!
Between WGA and Forefront the OS and Genuine MS apps are totally impervious to attack! They are so secure that many times even the registered owners have trouble gaining access to the computer! So then how could any hacker?

These vultures will kick, choke and whine as the user-base realizes this truth, but I say good riddance, your success reflected badly on us anyway.

 

Related work:

Helping Users Avoid Bugs in GUI Applications
http://people.engr.ncsu.edu/tx.....icse05.pdf

 

Yeah, this is some of the ugliest design ever. Listen up, stupid ass engineers - take an HCI course or two.

 

Actually, let me take one step further..who the fuck designs sites that are this ugly? Did they outsource the work to Stevie Wonder?

 

Useless, I just search Google “with my problem” - never lets me down.

Could be good for lamers though..

 

I think this is an excellent idea, although there are already other alternatives (Yahoo Answers and Google Answers). I think someone needs to make a service to wrap them all up.

I like the follow up service though, I hate it when people don’t submit their solutions to bugs etc on forums.

 

I think this solves one of the biggest problems with Google and Yahoo’s results. I often come across a forum describing the problem, but the follow up is either a non-helpful “Don’t worry. I fixed it.” or is non-existent. The automated reminders might be enough to get people to help others.

In any case, Google will eventually pick up anything put into bug.gd, so there is nothing stopping anyone from still using Google as a first stop.

 

Are they targeting just microsoft product?

 

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