October 4, 2007

Microsoft Beats Google To Online Health Records With HealthVault

Erick Schonfeld

60 comments »

picture-183.pngIt’s not often that Microsoft gets the drop on Google. But today it launched HealthVault in beta, a free online repository where anyone can keep their personal health records.   Meanwhile, Google Health has yet to launch, having recently lost its leader Adam Bosworth.

With HealthVault, you can import your health records from your doctors, hospitals, labs, prescription drug plans, and other healthcare providers.  You can also type them in yourself, or upload data from personal health monitoring devices such as glucose or blood-pressure monitors.  The site also incorporates a health-specific search engine like Healthline’s (here is the results page for “glucose“), and lets you save your searches.  Microsoft plans to make money through health-related search ads, but says it won’t target those ads to any personal data in someone’s stored medical record. Access to the site will require a Windows Live ID and a password that you can share with healthcare providers.  Patient privacy will obviously be a major concern here, and fears of compromising it will likely be the biggest hurdle to adoption among both consumers and their doctors.

But it is worth trying to overcome that hurdle.  Getting people to embrace digital personal health records is a Holy Grail for both the healthcare and technology industries.  By making health records accessible on the Web to both patients and their doctors, better tracking of medical conditions and quicker responses to changes in those conditions could yield vast improvements in healthcare outcomes.  Dangerous symptoms could be spotted earlier by doctors, while at the same time patients would have the information necessary to better take care of themselves.  A shift to widespread use of online personal health records is the first step needed to change the focus of the healthcare system from one of constantly treating full-blown ailments to preventing them in the first place.

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Comments

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  1. gilltots

    interesting how they put the name “vault” right into the name to try to convey security.

  2. Mac

    Thanks - I’ll be sure to give Microsoft all of my PHI as soon as I’m done adding all of my bank accounts to Mint (i.e. “Not ever”).

  3. Raj

    The reason that google is behind is because they realize that health information does not mesh well with targeted advertising. I would venture to guess that google’s test run to show targeted drug ads to customers who have certain ailments in their health history drew a backlash from test groups - it crosses the line of privacy so much that people won’t even let Google do it. The better model is to have a paid subscription system, free of ads, that is included as part of any health insurance package. The increase in preventative care (and reduction in benefits payouts) would more than offset the cost of maintaining such a service.

  4. Deals and Coupons

    Good luck Microsoft!

  5. Ed

    I’ll let my doctor maintain those records. The last thing I need is for potential employers, insurance companies, salesman, hackers, etc to peruse through my health situation.

  6. Ed

    Mint actually does give a measure in that it uses a popular backend used by many other online banks. I’d like to know what security they enacted to warrant calling it a “vault”.

  7. Ed

    XD Oh my, two Ed’s!

  8. Matt

    That’s so great! I can’t wait to house my most personal information about my health and drug habits on MSFT and soon Google’s servers! I’m in.

    (cough…ahem…cough…)

  9. Uday

    For once I wanted to try MS product and the first thing it did after I signed up was send an Email Verification to my Hotmail account and guess what? Hotmail thinks is a junk mail. The product hopefully is not.

  10. Abhishek

    Just tried to sign into the service. They make you change your existing Windows Live (or hotmail) password if they dont think its “strong” enough.

    They are taking this security thing way too far…

  11. Abhishek Daaga

    Atlast I can see Microsoft thinking beyond the IT business.. they were only into software and then hardware Pioneers in it.. now in health(ware) Hope they do the same way as they did in the IT industry :)

  12. Exchange3D

    O horror! MS is notorious for security problems, why on earth anyone in the right mind will trust them with their health records. If I find out that my doctors keeps my health records their, I am taking them to the court!

  13. Chris

    Nice idea, but badly designed, it is not user friendly. They should make it an easy interface to enter the details. Initially a lot of things have to be done manually, so they should give an option for that. They are trying to enter into too many things before getting ready.

  14. rons dixon

    vault… hahaha more like open access.. ok, first i was laughing at the jibjab of Arlington, but this is even more funnier.

    I dont think microsoft and vault should be used in the same sentence. I would suggest the name be changed to microhard health fart.. hahahahahaha LMAO..

  15. Aaronontheweb (AjaxNinja)

    These comments are retarded. Microsoft spends more money on security than any other software company in the world, and they do a damn good job for the most part.

  16. howie

    dorky…..they require a ’strong’ password but their help system takes forever to find what that means…to me it means yet another password to remember…let me control my passwords strength. and could find NO way to key in my meds, my labs, my history. until they make it EASY to interface with EMR companies. they’re blowing cold air into a hot wind. as of now, wayyyyyyyyyy too little and too complex. try again, or maybe wait for google to do it right.

  17. Canadian MD

    Some implicit assumptions that everyone always takes for granted:

    Better information=Better health (if that was the case the existence of Google should have already solved our problems–I’m pretty sure human behaviour plays a factor in health outcomes)

    Early treatment of symptoms=Better health (More treatment does not always result in better health–for example take antibiotics and the ‘common cold’ a good case in point where it actually result in no difference, more cost and antibiotic resistance)

    IT is definitely needed but it just ain’t that simple…

  18. howie

    addendum. they even changed the size of my firefox window for no reason at all…ms still seems to want to control everything you do…..the elephant stumbles again, unfortunately because you would think with the resources they have they could come up with a better first effort. maybe in a few more years when they can copy others.

  19. Innocent Bystander

    There are a wide variety of proposals coming out to create a centralized data store of personal health records. A similar project soon to be offered to all employees of Intel, At&T, Walmart and a host of other Fortune 500 companies is http://www.dossia.org/ This initiative is spearheaded by the participating companies as means of driving lower healthcare costs first and foremost. Privacy seems to be a secondary problem. To Dossia’s credit, they have canned their old software implementation and moved to an open source project hosted at http://www.indivohealth.org/ I think this is one instance where the open source community can drive the issue of consumer privacy and protection as it no longer is a question of “if”, but rather “when” and “how” these systems will be implemented.

  20. Alex

    ….”but says it won’t target those ads to any personal data in someone’s stored medical record”

    So let me get this right. If I use this service and clearly indicate I have high cholesterol requiring LIPITOR, Microsft may serve up ads showing me VIAGRA?
    C’mon!!!! They are to smart for that.
    I feel like my intelligence is being insulted….. Well what little I have left:)

  21. ron diggity

    Excellent. What a great service by Microsoft. Job well done giving it to the 800 pound gorilla.

  22. Erick Schonfeld

    My understanding is that they will serve ads as people do health-related searches. The health record is the sticky app that keeps you coming back (and doing more health-related searches). They don’t need to serve ads against the info in your actual medical record because chances are those are the same keywords you are going to be searching against. Once again, search here is a better proxy for intent because you are going to be searching about the conditions/meds/symptoms you are most worried about.

  23. Leigh

    To be honest, I’m pretty impressed with what MS has done here so far. It’s just a shame that too many idiots with a default opinion on any MS offering post on these boards!

  24. OdRP

    Re: ron diggity (21)
    The website is just great! Definitely beats the hell out of the Google Beta sites that stay beta for 24 months and then some. And between your 800 gorilla (MSFT) and the 800 I-want-to-store-all-the-data-in-the-world-and-make-money-by-advertising gorilla (GOOG), guess which one I prefer this time. At least MS has on her back scores of anti-trust, litigators and 1M disgruntled bloggers (like a few on this forum).

  25. phenom

    just read the same news in mashable….anyways security is a big concern…adding words like “vault” won’t help
    http://vidsonly.blogspot.com

  26. lajolla5380

    This strong password sign in is driving me nuts! Let me effin decide if my password is good enough.

  27. AnonTroll

    This is a pipe dream IMO. People like me are very wary of putting my medical records all in 1 place for privacy reasons. It’s bad enough that if I apply for individual health insurance, there is a chance that my application data could get into a national database. I will never use a service like this, ever.

  28. Shams

    Congratulations Microsoft!!! At least someone is beating Google.

  29. Mark

    After clicking three levels down and wading through the privacy policy the following item didn’t bring me comfort…

    “Microsoft may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Microsoft; (b) protect and defend the rights or property of Microsoft (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of users of Microsoft services or members of the public.”

    In particular, doesn’t (b) mean that Microsoft would use your information for whatever reason? All they need is an agreement. Doesn’t sound like much of a vault for my most personal information.

  30. Chris

    So your next door neighbor will know you have AIDS. Big deal.

    If society cared for their health, they’d live chaste lives and not whore around like stray dogs on the street.

  31. Fabian Schonholz

    I proposed something like this back in 1995 to Prudential Group Insurance (nonexistent anymore) but for internal use only. Also, I was proposing it as a tool for their internal HMO and as an operational efficiency tool. I was told: “THIS WILL NEVER BE ONLINE”.

    They have some big obstacles to overcome, but I am glad it is live … after how many year? :)

  32. David Mackey

    I would love to put my medical records online, and what the heck - let it be used for research etc. as long as it is anonymous.

  33. jame-o

    In regards to Canadian MD:

    Personalized health records are a major step forward in creating value for the patient (although I’m not ratifying MS’s first attempt at it). Proper data management is desperately needed in the health industry, and when a good solution is implemented patients will be much better served. I couldn’t disagree more with your dismissals of key health paradigms.

    Early treatment of symptoms=Better health. This is true for many key diseases; think cancer, atherosclerosis, cardiac issues, diabetes, etc. Your example of anti-biotics for the common cold is nonsense. This reflects more of MD’s inability to understand the difference between viruses and bacteria and/or understand the therapeutics they prescribe.

    Better information=Better health. This is also very true for many key diseases (mainly for the same diagnostic reasons above). Further, if we had more information about human biology (think biomarkers), we would be much better at designing and administering therapeutics.

    Not to be too argumentative, but the general public puts a lot of weight on MDs opinion of health care…
    (btw. Canada should be ashamed for having a National health-care system, yet still relying so heavily on non-digital forms of record keeping.).

  34. Rhonda

    Um, OK, let me see if I have this right…….

    1) The Feds have tried in the past (with some success) to force phone companies and search engines to turn over data about their customers’ phone calls and searching habits
    2) The Feds are in bed with the health insurance companies (without a real care in the world about the 47 + million U.S. citizens who can’t even obtain or afford basic health insurance)
    3) We’re supposed to feel “secure” about storing our personal health information in an online “vault” that can be subject to government subpeona at any time, and
    4) We should blindly assume that this information “vault” will never be abused by the government or the health insurance companies for their financial gain?

    Things that make you go hmmmmm………..

  35. CureHunter

    Social Networking for Sick People?
    Wasn’t there some site doing that.

  36. Indu Subaiya

    Who says either MS or Google are going to get this right? I want the 37 Signals of this industry to come along. Build something lean, smart and networked that solves one piece of the puzzle well and stops appealing to millions of different stakeholders. Make just me, the consumer, delighted. When I go to the doctor, I want a copy of that visit’s report, image files, lab results uploaded by my doctor’s office to some personal account I have online NOT on an MS/Google platform. I want to then be able to share one or more relevant documents or image files with a second, third or 4th doctor I might go to see for the same thing. All these doctors could be invited into a social mini network I set up and therefore be able to view any document(s) I give them access to. Can we build just that and not with offensive design and stock photos borrowed from pharma websites?

  37. Hammer

    Oh dear, M$ will reap billions just for the sole value of the database for spammers!
    Now they know for sure who to send that viagra ad!

    Let me strenghten my password to start entering my records there!

    HAHAHAHAH

    Retards!

  38. Ivan

    Microsoft you did it again.

    It’s all about innovation and security and their are no one better in the marketplace to do this right, remember it is all about funding (money) and Microsoft has that.

    You can be the smartest guy in the world with all the right intention and still be dead broke, some would say “that’s life” and they are right.

    Now let me trow in a different point of view.

    In stead of supporting and promoting this whole “Health Industry” oh well I call it “sick industry”, we should start focusing on getting away from the BIG PHARMA. The pharmaceutical industry has too much power and the FDA the controlling arm are totally in their pocket, like it or not. No media will ever go after any of these illegalities that are happening because if they did they would be loosing advertising dollars and that’s what drives this whole sick industry.

    What we as a whole need to do, is getting away from taking all this poison that are being advertised by Big Pharma as we couldn’t live without it. The facts are that by supporting the pharmaceutical industry we will never get away from being sick in the first place and that’s what it is all about, isn’t it.

    Microsoft’s intention are good and I applaud that, but by supporting this form of business is something we should stay away from.

    I have NO INTENTION to fall into the hands of BIG PHARMA that being through the doctor or Microsoft. Too many people dies every year because of all this poison that are being sold and it is no wonder why our doctor always say “come visit me at my practice or if you don’t think this is a treatment for you I RECOMMEND that you get a second opinion”, oh my goodness we have all been lured into believing that what the doctor says is the right thing for us. Wanner be healthy and stay healthy, start with taking responsibility of your own life http://www.FeelGood365.com remember it’s all in the name…
    Now you decide, after all you are not an animal.

  39. AmyT of www.diabetesmine.com

    Looks like my community of people with diabetes is EXTREMELY SKEPTICAL. We would actually be the people who most need a service like this, to record our glucose data, but most said they don’t trust Microsoft to A) make software that works and isn’t buggy and a security risk and B) to provide a service that isn’t primarily about making money for them and their partners.

    See some slightly more aggressively worded reactions here:
    http://www.diabetesmine.com/20.....wants.html

  40. Erma

    There are only two people in the world that I trust with my health information — my husband and my doctor. I would be shocked if anyone in their right mind would actually use this!

  41. Jerry

    I agree. Security will be the biggest barrier initially, which will cause slower adoption but I guess people will eventually start using it the way they started using online banking, emails to share their private information sitting on yahoo, google, msn servers, familty photos on free websites. It is funny that people trust their doctor’s small clinic staff with limited resources and technology to protect their private information. Very few of us really know how secure is our information in these small clinics and to which company they have outsourced to maintain it. Like or not, there is a greater potential for small clinics to start using this kind of services to reduce their IT cost without our knwoledge. Do you think anyone of us will know if the labs and clinics start using these services one day? In fact of the leading elecronic medical record company is already on board with MS. I won’t be surprised if my doctor is using this company to maintian my medical records in their back office.

    Besides all that, gov. is already pushing big time for centralized electronic medical records in order to reduce the healthcare cost wher 60-70% cost is associated with administrative overhead. Many insurance companies have already implemented similar systems and are sharing medicals records with health care providers and other insurnace companies without the knowledge of a common person like me and you. Right now these initiaves are small, fragmented and not well coordinated. Moreover because of compliance issues and fears, very few companies want to play in this space. I think only big players like MS, Google, Oracle, IBM etc. have the resources and know how to build this kind of systems and sustain them.

  42. J.R. Golden

    Is anyone concerned that the login information used for this is Windows Live ID? Does this not increase the potential for phishing targets to have additional information stolen. You can clean up your credit history, but once your health information is stolen, it is stolen forever.

  43. Prashant

    Electronic records better than these have been available from health plans for a while. just go to Aetna.com or myUHC.com or Humana.com if you are a plan member. Usage of such records is

  44. Pooky

    What I find interesting is so many people here are bickering about how MS won’t keep their site secure, and it’s not safe, and no one wants to put their medical records where they could get hacked… and then turn around and whine about the ’strong password’ feature. Microsoft puts that in so that you know how easily your password could be discovered. Random letters and numbers in different cases is going to be stronger than the name of your puppy. If you’re worried about not being able to remember your password, put it in a secure place, like taped to the underside of your computer desk, so only you know where it is. Once you key it in a while, you’ll remember it, and it’ll be fine.

    I’m not condoning MS in their expedition to try and create a monopoly in what everyone does on their computers, but I think this system could have great potential. Yes, it could be more user-friendly, yes it could have a few tweaks, but look at everything that first starts out. Give it time, if it bombs, they’ll get rid of it.