And have you noticed their dirty tactic to collect late fees? They go from your due date being the 21st, then to 19th then to 18th and before you know it, it’s on the 16th and when you come and pay your bill, you realize late fees apply because they have decided to keep changing your monthly bill cycle due date!

I called them today at 6 PM It’s 6:50 PM now and I’m still waiting on the phone and I had to call them 5 times.

STAY AWAY PEOPLE. SPRINT PCS IS A WASTE OF TIME AND MONEY. STAY AWAY IF YOU WANT TO AVOID HEADACHES AND GETTING HUNG UP ON. Sprint PCS has horrible customer service and they are getting worse every single year.

Sprint is only there for the shareholders, and they even do a crapy job with them. Sprint split in to two companies. Now Embarqe is about to sue Sprint. Sprint was the worst job I have ever held.

Sprint phones have trouble on the main campus of Sprint. Go figure..

I feel your pain. It took me three to four hours of time to get a working phone, and then I got a new phone that wasn’t included on my plan. Imagine my surprise to see a $600 bill with $260 in surcharges. And, then when I called customer service, I got a Filipino customer service rep who spoke like she was from northern Michigan and couldn’t understand me.

My company is in Austin, TX and Sprint insisted that they have excellent coverage and could provide us the GPS tracking that we needed. We got over a dozen phones and two high-speed data cards. Since we started service, we have had terrible coverage, text messages take up to 12 hours to reach the recipients, and the high-speed data cards have never worked. The GPS tracking was a joke and NOT what they showed to us.

We have talked to the sales people, tech support, corporate, and have never gotten a response. Recently they have raised the text messaging rates even though we were under contract.

What is the purpose of a contract if the company can change the rates but won’t let the consumer out of the contract?

People are starting to wise up about Sprints deceptive practices and how cellphone contracts do not benefit the consumer, only the vendor. All they do is lock you into service that doesn’t work.

Adam Brown

Longhorn Services - longhorn-services.com

My advice, go through all your cusotmer support questions with ecare and you’ll never have a single complaint. I only call to activate a new phone.

Peace and love, friends.

Louis

[TC] Sprint Sucks And Their New Website Is Stupid:

Sprint has a new website up called My Cell Style that asks you a few questions and then tells you what kind of mobile phone personality you have. I took the quiz and answered the questions honestly. &…

See what I mean, Comcast if following thier lead (of course as far as this blogs concerned, it’s only because thier a cable company in VoIP cahoots with sprint).

Comcast Cuts Off Heavy Internet Users
Customers complain bandwidth limits are secret
http://consumeraffairs.com/new.....html?imw=Y

And, please, if you’re going to write to the masses, learn to write. An F paper even in fifth grade.

I see the Crunch part (dumb though it may be). Where is the tech part?

Next, get some evidence instead of just reporting what part of the elephant you can see. Sprint’s coverage is better in some places and Verizon’s in others. Where are you?

Next, the iPhone is mostly hype. It would have been a nice device if two things were true: 1) it cost what other phones cost - unsubsidized by the wireless carriers, phones - even Smartphones - usually cost around $200-$300. iPhone is not $600 special. And 2) iPhone needs to be on a decent data network to use what it’s offers. The “Edge” is too slow (check the statistics).

At every turn I was faced with incompetence and ignorance. More than 90 days to get T1 lines installed. 4 or 5 visits to “fix” local loop problems. Getting bounced between two service departments for hours because neither would claim the “service ticket” I had been given. I could go on for PAGES of recent complaints.

I am suire many of those poor NexTel customers will be bailing out of Sprint/NexTel at their earliest opportunity.

On the phonestyle - I have no idea if I am really “tuned in” since I barely use my ipod, but anyway. I think they are heading in the right direction. They are trying to come up with an intuitive way to figure out what kind of phone you would want/like/need.

It may not work (yet), but I think they are doing better than the people at the local shop.

I’m not sure, but I think Michael Arrington isn’t a fan of the new Sprint website. My biggest problem with the site has less to do with its recommendations - or the fact that it doesn’t sell iPhones. It’s that it’s built t…

Hilarious title and article! I’m a AT&T guy (used to be T-Mobile for their data plan).