Vonage Beta Testing New Ambit VOIP Gateway
by Michael Arrington on August 3, 2007

Consumer VOIP service Vonage is beta testing a new, self-described “cool and sleek, yet simplistic and approachable” gateway device produced by Ambit. The device, an Ambit VDV21, includes a LCD screen that displays caller ID and voicemail notifications. The hope, Vonage says in an email, is that it will “inspire consumers to proudly display their Vonage router rather than hide it under their desk.” It is not yet listed on their product page.

It sounds like they’re taking a page out of Ooma’s playbook. Ooma offers users a much more compelling VOIP device as part of their service; it includes a speaker, voicemail controls and other features. Ooma is also free once the hardware is purchased.

The Vonage gateway also includes other features - see the email sent to us below. If you’d like to test it, they are offering a month of free service during the test, plus a credit of $30 on your Vonage account. You must return the device at the end of the month, however. Sign up here.

Text of email:

Dear Michael Arrington,

Vonage is pleased to unveil a new line of “Vonage” branded Voice Gateways. These products have been designed and engineered to be user-friendly. They incorporate a liquid crystal display (LCD) to guide you through setup and help resolve technical issues. The LCD also displays Caller ID information, and other helpful status messages. Interactive Voice Response (IVR) messages are also still utilized to help resolve issues. The first product showcased is the Vonage VDV21. See the feature list below.

VDV 21 Features

Industrial design uniquely developed for Vonage - a cool and sleek, yet simplistic and approachable design that will inspire consumers to proudly display their Vonage router rather than hide it under their desk
Two lines of VoIP (2 RJ-11 FXS Ports)
Voice-over-data prioritization - talk on the phone while using the Internet with no reduction in voice quality
T.38 Fax Support
Ringer Equivalency Number (REN) of 5 - in laymen’s terms, can support 3 or 4 telephony devices in each port
GR-909 Line Testing - will self-diagnose if your telephone/home wiring has problems
Built in Single Port Router (RJ-45 LAN Ethernet 10/100 Port) - will support a user’s PC (or home network connection)
User friendly, built-in Liquid Crystal Display (LCD) with
Caller ID and call timer
Call Logs (Missed/Received/Dialed) - up to 50 entries each
Voicemail waiting indication
Brightness control - individual settings for normal conditions as well as when there is voicemail waiting
Built-in upstream bandwidth tester
Network status information (LAN/WAN) such as IP Address, Subnet Mask, etc.
Error messages plus suggestions on what to do to fix the problem - for example, it can detect when your Internet connection is down, one of your cables accidentally becomes loose or disconnected, or if you’re a DSL user and you need to set up PPPoE
Secure web-based User Interface for Configuration
Improved User Interface, with built-in FAQs and Contextual Help to assist non-technical users with setting up their router (setting up a network, PPPoE, parental controls, etc.)

As a valued Vonage customer, we are inviting you to apply to participate in the beta test trial of our new VDV21. Beta trial participants help us to thoroughly evaluate new products prior to formal product introduction. For a 30 day beta period, you will be asked to use the VDV21 and Vonage Premium Unlimited Plan service at no charge. Note: charges will still apply for 411 calls and international calls not included in the Premium Unlimited Plan. In return for your participation in the beta program, you will receive a credit of $29.99 on your primary Vonage account. You may use the credit as you please – toward your phone bill or to try out a Vonage add-on feature such as a virtual number. Your existing Vonage service will continue as normal during the beta trial. We ask that you please apply on or before Monday, August 6th. Space is limited. Please read below for detailed information pertaining to the beta trial.

You may connect the VDV21 to an existing router if you have one, or directly to your broadband modem. The VDV21 offers one LAN port, so you may connect a computer to it. The VDV21 offers two Vonage phone ports; however, only one will be active for the beta trial.

As a participant in the beta trial, you will be asked to:

Activate your beta device on to a separate beta account with its own unique phone number. This number will only be active for the duration of the beta period. It will be independent of your current Vonage service. A valid credit card will be required for activation. Your credit card will only be charged for 411 calls and international calls (if charges apply).
Provide weekly feedback via an on-line survey regarding your experiences with activation, installation, and usage of the VDV21.
Upon successful completion of the beta program, we will credit your main Vonage account $29.99. The conditions for this credit include:

Successfully activating and using the VDV21 Single Port Router.
Completing the weekly 5 minute on-line feedback survey.
Returning the VDV21 in satisfactory condition. A pre-paid return shipping label will be provided.

To apply to participate, please click on the link below. This link will take you to an application on forums.vonage.com.

VDV21 Beta Trial Application

Thank you for your interest and continued support of Vonage.

If you are not interested in this offer you may discard this email or click on the link below to opt out.

https://www.surveymonkey.com/optout.aspx?sm=FErIppHsI_2fjsBUoLzUifKg_3d_3d

VONAGE • 23 Main Street • Holmdel, NJ 07733
Privacy Policy: http://www.vonage.com/help.php?lid=footer_privacy&article=399
Served by Survey Monkey • 815 NW 13th Ave., Suite D • Portland, OR 97209

Comments

1st to post :D

Sounds cool but for $30 ? What happens if I break it, how much do I have to pay! ? :)

 

I don’t think user are shy of displaying they Vonage gear;rather; they are uncomfortable to identify themselves in light of the not so recent negative PR Vonage received.

Consumer don’t forget easily. I am sure that Amp’d bring back some of those bad memories. $30 sounds but how long will they remain in biz ?

Thanks you,
weary consumer

 

Thanks for the survey link Michael…I’m all signed up for the beta now. ;-)

 

Vonage service sucks b***s. Wife and I work from the home office frequently and it drops during con calls and even dropped during one of my press calls during my last launch. I have a HUGE dedicated pipe to my house supplied by Cisco (where I work) and I’m not a network novice. This is a service issue.

In the process of dumping them. They need much more then bells and whistles like this product…

 

I’m easing up on VOIP since they Sunrocket debacle.

 

Another device…that’s exactly what average consumers need.

 

Vonage has jumped the shark,

they have to prove a sustainable business Model - Sunrocket - Viatalk and all the others have not done so — packet8 is close with their VO product at 81% margins.

 

I’m sticking with Skype for the time being. Its cheaper…low commitment, and I keep my cell number for most calls.

 

I found that once I separated the vonage device from the wap/router and got a single vonage device that plugged into the firewall/router… all problems of dropped calls vanished. The linksys wap/router/vonage device just gets smokin hot. And if you stack your linksys devices… expect a heat to destroy them all eventually if you leave them on all the time. (unless you have a dedicated FAN to keep them cool??). Back to topic, once I separated the vonage device from the “heat”, I’ve had no problem since. Now, if I can just keep the idiotic construction guys in the neighborhood from backhoeing the cable lines…

 

I am now testing the VDV21 and the setup was fairly straighforward. I have been a Vonage user for over 5 years and the service has been fairly reliable with the Linksys RT31P2. I work from home at least 4 days/week and am on conference calls at least 50% of the time. The Linksys is directly connected to my cable modem (service from Roadrunner in Southern California) and my phones are plugged into it. I have no devices stacked above or below to make sure it doesn’t overheat.

 

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