Salesforce released a new content management platform this evening, called Apex Content. It allows customers to build applications around unstructured “documents” such as office documents, HTML, audio/video and email files and then integrate those applications into other Salesforce applications.
The technology behind Apex Content was originally developed by Koral Technologies, which Salesforce acquired in March 2007. As an aside, Salesforce has made a habit of acquiring companies that create Salesforce applications. Last year they bought Keiden Corporation, another company with an Appexchange application they liked.
In a discussion I had today with Salesforce VP Product Management Woodson Martin, he stressed that they looked for best of breed features in many consumer web applications in building the platform. Many of these features shine in the first application on the platform, called ContentExchange, which lets users organize documents by tags and share them within the enterprise.
Documents can be uploaded, downloaded, and shared within project “workspaces”. Versioning support is built in, along with the ability to tag, rate, comment and get automated file recommendations based on the document’s meta data. User can also subscribe to documents via RSS (based on tag, author, etc.). Salesforce uses an example - a user in the legal department wants to know when any new documents are created on Sarbanes Oxley compliance, and can receive them automatically by subscribing.
Each project workspace will support more structured workflow as well, allowing users to check documents in and out, create multiple versions, and define the required action steps in a document’s workflow (approval, task assignment, etc.). It is also integrated with Salesforce’s CRM application, allowing users to attach documents to the CRM records they already have.
The application’s AJAX interface is relatively plain, consisting tabs for managing your requested workflow tasks, searching files, contributing content, managing subscriptions, running reports, and viewing dashboards. The content tab, where you manage search files, consists of a simple file list, tag cloud, and recent activity. The file list can be sorted by name, type, your subscriptions, file size, author, and modification date, or selected by tag from the tag cloud. The general search functions searches all text included in any uploaded document as well as the metadata. Mousing over a file gives a preview of its meta data (title, rating, tags, description, etc.). They’re also building out a file preview system, which currently only pops up a Flash preview of PowerPoint slide shows.
ContentExchange is a hosted, stand-alone enterprise content management system (ECM). This puts them firmly in competition with Microsoft’s Sharepoint, ECM’s Documentum, Hummingbird, IBM, FileNet, Corel Lightning, and Oracle, which acquired Stellant last November for $440 million. However, Saleforce’s simple approach to document management by tags is relatively unique in an industry filled with dense whitepapers on “Unified Enterprise Content Management” systems. Pricing is yet to be announced.





Interesting, we will look into this for our companies.
We were at a Salesforce seminar a few months ago in NYC, too bad this was not out then,
Congrats to Koral (and Salesforce) - great apps do bubble up.
If salesforce is looking for another company to acquire they should look at http://www.iHance.com , They have a patented solution that will alert you when somebody opens an email sent from the salesforce system. It’s like ESP for email
You forgot to include IBM’s Web Content Management product:
http://www-142.ibm.com/softwar.....s/homepage
Dude,
Corel is such a non-entity in ECM that it’s a little strange to even mention them, but you left out a ton of other really important companies shaking things up big time such as Alfresco.
@Raj: I agree completely. It looks like Nick has done a *very* cursory search for Enterprise Content Management apps and has completely missed the most important players in recent times. You cite the perfect example, Alfresco (http://www.alfresco.com/) as being key in the ECM market space - especially as it’s the only 100% open source solution!
Actually, is Corel relevant anywhere these days? I mean, really — besides bundle deals with Dell home users for photo editing software, are they doing anything of significant value….anywhere?
One cannot ignore the mid-market players below IBM-FileNet, EMC-Documentum, IBM Content Manager, OpenText, Interwoven etc. because they’re the ones really addressing the long-tail of this market.
The big players have been trying desperately to come down market with great difficulty while the smaller players are doing quite well.
Hyland Software is one of the largest in the mid-market and **way** more significant than Corel.
By the way, I do like what the folks at Koral have done quite a bit and didn’t know that the sold some assets to salesforce.com.
Erratum:
Nick wrote: “ECM’s Documentum, Hummingbird” when he meant to write: “EMC’s Documentum, Hummingbird”.
So, we have ECM from EMC.
I would say -
- Salesforce - Needs to do in house development - it cant be cheap buying the “best” products …
Why not build the best - then know them from the inside out …
Open Text bought the Hummingbird a while ago.
I don’t know why you keep talking about Corel… it’s “Koral”
Competitor to SharePoint 2007? I think it has a long way too go before that happens. Until then, smaller ECMs do have something to worry about. But then again, lets wait for the product to be released before considered it a big player….what do you think?
Here’s my analysis of the Salesforce.com strategy:
http://sramanamitra.com/blog/862
It’s unbelievable how much hype Benioff/Salesforce.com can generate over what is a weak, poorly thought out offering that’s not shipping. Does anybody take a real look at their “products” and what customer might use this for? It’s not even usable — it’s go roll your own. Yipee. More marketing BS from Benioff.
they need to acquire cautiously so not to alienate their partners, but this is a smart play for them to expand beyond just crm seats.