Comments on: Have Fun Wiretapping Enemies and Loved Ones with 2ReCall http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/ Startup and Technology News Thu, 26 Nov 2009 18:22:13 -0800 hourly 1 By: Steve http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1264427 Steve Thu, 22 Mar 2007 22:33:43 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1264427 Oh, right - sorry. I don't work for any BS competitive services. I just found the 321CallLog application and I like it. I especially like that after you record your interactions with a particular company, you can compare your notes to other people who've interacted with them on the site. Pretty handy. The service seems free (at least for right now). Oh, right – sorry. I don’t work for any BS competitive services. I just found the 321CallLog application and I like it. I especially like that after you record your interactions with a particular company, you can compare your notes to other people who’ve interacted with them on the site. Pretty handy. The service seems free (at least for right now).

]]> By: Robert P. http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1259970 Robert P. Thu, 22 Mar 2007 05:18:02 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1259970 POSSIBLE LEGAL QUESTION and More… Do you need to Consent Corporate America on the phone? Gents: Here is a question for you and the 2ReCall.com Folks and all of you self-serving promoters of competitive BS services grandstanding above. If the call announcement played to any company's dial in number stating that "the call may be recorded for quality assurance and training purposes..." (or if your employer tells you that every “call you make may be recorded”) does that alleviate the need to consent the call or tell the Customer Service Reps that the call is being recorded since they have already told you that the call is being recorded? Also that Grand Central telephone service is over featured, too complex and obligates you to change the way you use every phone you own. Get real! Grandcentral.com is like a telecom dorks’ wet dream! Just record my call please! For $5 bucks a month and two dimes a call you get to reverse any injustice, greed, mistake or scam. And if these big companies don't do the right thing, behave politely, and read you their account notes honestly, you get to humiliate the crap out of them and cost them $$$ millions on their brand. Post them like this famous AOL one http://consumerist.com/consumer/aol/the-best-thing-we-have-ever-posted-reader-tries-to-cancel-aol-180392.php then the State Attorney from Florida sued AOL for these and other billing practices. That Delta (and American Airlines) example happened to me out of SFO and LAX on two occasions as well and once I even called in while at the airport with Delta on the crowded check in line! I got screwed for $427, wasted 2 hours and missed my flight. If this service existed and I could have play back the call from my cellphone or laptop… NO QUESTION WHO WAS telling the truth! Thank these techno-weenies for putting this service online, I signed up after reading their site over a few times (can we get a customer service number?) and these posts, tested it and hello Mary …it works, plain and simple. I am going to try and record my voicemails that my 2 year old and boss left since are about to be deleted next. RAMON, Good idea, set up a one time $.99 call for that one call you need Can anyone answer the above question? POSSIBLE LEGAL QUESTION and More…
Do you need to Consent Corporate America on the phone?

Gents: Here is a question for you and the 2ReCall.com Folks and all of you self-serving promoters of competitive BS services grandstanding above.

If the call announcement played to any company’s dial in number stating that “the call may be recorded for quality assurance and training purposes…” (or if your employer tells you that every “call you make may be recorded”) does that alleviate the need to consent the call or tell the Customer Service Reps that the call is being recorded since they have already told you that the call is being recorded?

Also that Grand Central telephone service is over featured, too complex and obligates you to change the way you use every phone you own. Get real!

Grandcentral.com is like a telecom dorks’ wet dream!
Just record my call please!

For $5 bucks a month and two dimes a call you get to reverse any injustice, greed, mistake or scam. And if these big companies don’t do the right thing, behave politely, and read you their account notes honestly, you get to humiliate the crap out of them and cost them $$$ millions on their brand.

Post them like this famous AOL one http://consumer...-aol-180392.php
then the State Attorney from Florida sued AOL for these and other billing practices.

That Delta (and American Airlines) example happened to me out of SFO and LAX on two occasions as well and once I even called in while at the airport with Delta on the crowded check in line! I got screwed for $427, wasted 2 hours and missed my flight.

If this service existed and I could have play back the call from my cellphone or laptop… NO QUESTION WHO WAS telling the truth!

Thank these techno-weenies for putting this service online, I signed up after reading their site over a few times (can we get a customer service number?) and these posts, tested it and hello Mary …it works, plain and simple. I am going to try and record my voicemails that my 2 year old and boss left since are about to be deleted next.
RAMON, Good idea, set up a one time $.99 call for that one call you need

Can anyone answer the above question?

]]> By: Ramon http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1258110 Ramon Wed, 21 Mar 2007 21:00:13 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1258110 Almost all my phone calls are in-network, with unlimited minutes. Dialing an 800 number would only help me on calls that weren't in my network. Although, realistically, almost all my calls to customer support companies would be applicable here...hmn... Too bad it's expensive/monthly subscription. I would consider using this on a per call/cheaper basis. Almost all my phone calls are in-network, with unlimited minutes. Dialing an 800 number would only help me on calls that weren’t in my network.

Although, realistically, almost all my calls to customer support companies would be applicable here…hmn…

Too bad it’s expensive/monthly subscription. I would consider using this on a per call/cheaper basis.

]]> By: Steve http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1257371 Steve Wed, 21 Mar 2007 17:33:07 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1257371 Hey Jay - You should check out 321-CALL-LOG. I just caught a Sprint agent acting like a jerk on the record and wound up saving about $150 on my last cellphone bill. Hey Jay – You should check out 321-CALL-LOG. I just caught a Sprint agent acting like a jerk on the record and wound up saving about $150 on my last cellphone bill.

]]> By: Steve http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1257346 Steve Wed, 21 Mar 2007 17:26:18 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1257346 This seems like a great start... regarding the legal/moral/ethical implications, I have a problem with recording personal conversations without the consent of both parties. But in a commercial context, I think this is the kind of thing that has been a long time coming. And I was reading something Marc Hedlund wrote recently over on the Wesabe blog: there's a service that a couple Stanford guys put together called 321-CALL-LOG (321calllog.com) that lets you record, track, and access your customer service interactions by vendor/provider. This is just a brilliant example of how VOIP call recording can be a critical feature in many useful products. Imagine what is possible if 37signals added call recording to HighRise, for example. Or what if Zoho CRM let you share your sales interactions with relevant team members from cold call to close? This seems like a great start… regarding the legal/moral/ethical implications, I have a problem with recording personal conversations without the consent of both parties. But in a commercial context, I think this is the kind of thing that has been a long time coming. And I was reading something Marc Hedlund wrote recently over on the Wesabe blog: there’s a service that a couple Stanford guys put together called 321-CALL-LOG (321calllog.com) that lets you record, track, and access your customer service interactions by vendor/provider.

This is just a brilliant example of how VOIP call recording can be a critical feature in many useful products. Imagine what is possible if 37signals added call recording to HighRise, for example. Or what if Zoho CRM let you share your sales interactions with relevant team members from cold call to close?

]]> By: captain flummox http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1256623 captain flummox Wed, 21 Mar 2007 14:27:24 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1256623 I'm so glad this service and those like it are becoming available. I was surprised when I called my big voip provider to ask about recording calls, and they suggested a packet sniffing software used by the intelligence community. I’m so glad this service and those like it are becoming available. I was surprised when I called my big voip provider to ask about recording calls, and they suggested a packet sniffing software used by the intelligence community.

]]> By: Mark Lifshitz http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1255960 Mark Lifshitz Wed, 21 Mar 2007 11:38:19 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1255960 Well, anyone can provide this service and for much much less. All you need to do is like I did. Go to http://www.flatplanetphone.com and open an account with The Flat Planet Phone Co. You can then sell many services including this exact same service. The actual platform costs only $199 a year and the operating costs are something like a tenth of what these guys charge! Well, anyone can provide this service and for much much less. All you need to do is like I did. Go to http://www.flatplanetphone.com and open an account with The Flat Planet Phone Co. You can then sell many services including this exact same service. The actual platform costs only $199 a year and the operating costs are something like a tenth of what these guys charge!

]]> By: J D http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1255186 J D Wed, 21 Mar 2007 08:13:30 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1255186 http://braincast.viatalk.com does this quite nicely? ... Dial Braincasts 800 number, then threeway the outgoing number .. record everything. good quality too http://braincast.viatalk.com does this quite nicely? … Dial Braincasts 800 number, then threeway the outgoing number .. record everything. good quality too

]]> By: hip2b2 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1255173 hip2b2 Wed, 21 Mar 2007 08:10:29 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1255173 I can see it now. Lots of potential fun here. But, on the serious side, this is very useful for people who want to make customer service or technical support calls. Now they have evidence to show! But, I believe they are required by law to notify the recipient of the call that it is being recorded. I can see it now. Lots of potential fun here. But, on the serious side, this is very useful for people who want to make customer service or technical support calls. Now they have evidence to show! But, I believe they are required by law to notify the recipient of the call that it is being recorded.

]]> By: Michael Arrington http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1254902 Michael Arrington Wed, 21 Mar 2007 07:11:57 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1254902 Guys, yeah grand central has a feature that allows call recording. so does gizmo. but they both require you to use the service. With GC, it means you have received a call on your GC phone number. That isn't really what this is about. http://www.techcrunch.com/2006/09/25/grandcentral-could-make-phones-lovable-again/ Guys, yeah grand central has a feature that allows call recording. so does gizmo. but they both require you to use the service. With GC, it means you have received a call on your GC phone number. That isn’t really what this is about.

http://www.tech...-lovable-again/

]]> By: Mikael Pittam http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1254887 Mikael Pittam Wed, 21 Mar 2007 07:07:36 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1254887 2nd paragraph, 2nd sentence: 'by' = buy I thought you should know... 2nd paragraph, 2nd sentence: ‘by’ = buy

I thought you should know…

]]> By: Jay http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1254537 Jay Wed, 21 Mar 2007 05:28:12 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1254537 As nerds already know, this is a default option for TrixBox and earlier Asterisk@Home project work... and trivial to do with vanilla Asterisk installs... but this is drop dead simple for anyone to use. Is it too early to predict a Jerky Boys-esque renaissance? As nerds already know, this is a default option for TrixBox and earlier Asterisk@Home project work… and trivial to do with vanilla Asterisk installs… but this is drop dead simple for anyone to use.

Is it too early to predict a Jerky Boys-esque renaissance?

]]> By: Zaid http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1254428 Zaid Wed, 21 Mar 2007 05:04:19 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1254428 You should really edit this and put a reference to grandcentral if these folks are offering the same kinda stuff free. Plus GC seems to have some nice PR in NYT and CNet. You should really edit this and put a reference to grandcentral if these folks are offering the same kinda stuff free. Plus GC seems to have some nice PR in NYT and CNet.

]]> By: David Mackey http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1254259 David Mackey Wed, 21 Mar 2007 04:25:50 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1254259 Ahhh...That's not real wiretapping. Wiretapping is when you hit someone's line for conversations that aren't even between you. Though, I suppose I wouldn't want my private conversations with people I'm calling to be recorded by them... Ahhh…That’s not real wiretapping. Wiretapping is when you hit someone’s line for conversations that aren’t even between you. Though, I suppose I wouldn’t want my private conversations with people I’m calling to be recorded by them…

]]> By: Keith http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253932 Keith Wed, 21 Mar 2007 02:54:46 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253932 I get that for free on my grandcentral account, plus i can even start recording on the fly. To me recording is the kind of thing you really never plan: you're in th emiddle of a call and you suddenly wish you could record. Love grandcentral for that... I get that for free on my grandcentral account, plus i can even start recording on the fly. To me recording is the kind of thing you really never plan: you’re in th emiddle of a call and you suddenly wish you could record. Love grandcentral for that…

]]> By: Allen Stern http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253729 Allen Stern Wed, 21 Mar 2007 02:06:08 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253729 why use this when grandcentral does this for free and you don't have any weird numbers to call? why use this when grandcentral does this for free and you don’t have any weird numbers to call?

]]> By: Jay http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253676 Jay Wed, 21 Mar 2007 01:51:57 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253676 This is great, I wish I had this a few weeks ago while I was away on vacation. I had to change our flights (there was three of us) to the next day, so I called up Delta and the lady assured us that there would only be a penalty of $50 per person. All is fine and dandy, until we get to they airport, and they said we owed $150 per person, a $100 difference. So I get on the phone with customer support again, tier 1 wasn't much help, tier 2 was the rudest person ever, and tier 3 pretty much called me a liar. I asked if they can pull up the recording of the conversation, and they said no, but claimed to have asked the rep I spoke to, and she insisted she said $150. Never flying Delta again, and if I had this service, I would've stuck the recording in their faces and saved $300. I'm certainly going to be using this going forward when making calls to call centers. This is great, I wish I had this a few weeks ago while I was away on vacation. I had to change our flights (there was three of us) to the next day, so I called up Delta and the lady assured us that there would only be a penalty of $50 per person. All is fine and dandy, until we get to they airport, and they said we owed $150 per person, a $100 difference. So I get on the phone with customer support again, tier 1 wasn’t much help, tier 2 was the rudest person ever, and tier 3 pretty much called me a liar. I asked if they can pull up the recording of the conversation, and they said no, but claimed to have asked the rep I spoke to, and she insisted she said $150.

Never flying Delta again, and if I had this service, I would’ve stuck the recording in their faces and saved $300. I’m certainly going to be using this going forward when making calls to call centers.

]]> By: Marc http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253625 Marc Wed, 21 Mar 2007 01:36:59 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253625 Yah - my thoughts exactly, Rob Mowery. Here are some FAQ links about GrandCentral's Call Recording feature - http://www.grandcentral.com/support/showanswer/627 http://www.grandcentral.com/support/showanswer/691 Yah – my thoughts exactly, Rob Mowery.

Here are some FAQ links about GrandCentral’s Call Recording feature -

http://www.gran.../showanswer/627

http://www.gran.../showanswer/691

]]> By: Rob Mowery http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253593 Rob Mowery Wed, 21 Mar 2007 01:28:17 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253593 I am puzzled on how they plan compete with this since some of the phone sites like Grand Central already have this as a feature in their product and it works quite well. I would also suspect I could do this using asterisk or possbily vonage. It is interesting but to me just a feature. I am puzzled on how they plan compete with this since some of the phone sites like Grand Central already have this as a feature in their product and it works quite well. I would also suspect I could do this using asterisk or possbily vonage. It is interesting but to me just a feature.

]]> By: Keith http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253414 Keith Wed, 21 Mar 2007 00:42:26 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253414 A lot of new phone services/goods have been popping up A lot of new phone services/goods have been popping up

]]> By: iffy. http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253396 iffy. Wed, 21 Mar 2007 00:37:52 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253396 talk about a double-edged sword. talk about a double-edged sword.

]]> By: Morgan http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/comment-page-1/#comment-1253378 Morgan Wed, 21 Mar 2007 00:32:34 +0000 http://www.techcrunch.com/2007/03/20/have-fun-wiretapping-friends-and-family-with-2recall/#comment-1253378 This is going to be the source of an absolute pile of pranks, break-ups, revenge recordings, etc. Can't wait. This is going to be the source of an absolute pile of pranks, break-ups, revenge recordings, etc. Can’t wait.

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