February 21, 2007

Mozes SMS Service Raises $5m

Marshall Kirkpatrick

37 comments »

SMS call-and-response service Mozes will announce in the morning that the company has raised $5 million in series A venture funding from Norwest Venture Partners and North Bridge Venture Partners.  The SMS services space is one of the most active we cover and Mozes has a strikingly smart approach to the market. The Palo Alto based company, founded in 2005, offers almost the most sophisticated feature set of any consumer oriented SMS service I’ve seen yet.

Users send a keyword by text message to 66937 (Mozes) and receive whatever message the owner of that keyword has determined.  In addition to news updates on any topic, keyword owners can send ringtones and perform polls.  Registering your first keyword is free and additional keywords cost $5 per month.   The dominant use cases right now are bands enabling their fans to request updates but the possibilities are endless.  Gabe Rivera, I found out after trying it, scored the keyword “gossip” and sends the newest headline from his gossip memetracker WeSmirch when users text “gossip” to Mozes.  When users go to the Mozes website and enter their phone numbers, they are shown all their most recent received messages, complete with links from the senders.

The service enables a number of other activities by SMS as well.  Users can text any question they have to Mozes and their friends list will be given an opportunity to answer that questions by Google Talk IM.  Users can send notes to themselves by entering “.n” before any note they want to store in their Mozes account online. (.n nice hair, singer guy.)  Links to MySpace and Facebook user profiles can be saved by sending the social network’s name followed by the username.  Amazon affiliate links to books can be saved in you Mozes account by texting “book” and the ISBN number.  That way the next time you are at a bar and someone recommends a book to you, you can save the book by ISBN and remember who sent it via their Facebook profile link!  

Ok, so that may not be realistic but the moral of the story is that Mozes gives ample opportunities for users to send a whole lot of text messages.  The standard business model for SMS services is to receive a share of the SMS fee for each message sent to the service from the carriers.

This call-and-response model sounds less annoying though also less sticky than the model used by TextMarks, another SMS company profiled here this week.  I think it’s a very smart approach. The only issue it raises in my mind is that messages are driven by keywords and prime (short, memorable) keywords are inevitably in short supply. The name “Mozes” is far enough from the number 411, 0 or whatever other catchy point of access  previous generations used that adding long keywords could make the service too onerous for ongoing use.  If usable keywords prove to be a finite resource, that could be a problem.

The feature set, approach to markets and direct path to monetization make Mozes look like a money printing machine, albeit one that prints money in very small increments.

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  1. Mike D

    Marshall,

    The standard business model for SMS services is to receive a share of the SMS fee for each message sent? Doesn’t this just apply to premium sms? I was under the impression that for standard sms not only don’t you get a share, but you have to pay a per sms fee to a gateway provider and a monthly shortcode fee.

  2. hombrelobo

    The biggest problem with all these companies is that the SMS are local (US only) and not global.

    If I want to use their system from Spain, it is either impossible or very expensive.

    That will delay their global adoption.

  3. carl rahn griffith

    i disagree.

    SMS is so circa 2000.

    usage is changing.

    good luck to them, but i can’t see it flying, frankly.

  4. youtubesearcher.com

    “If usable keywords prove to be a finite resource, that could be a problem.”

    I don’t think that is right. One way to think of this is as another namespace, very similar to hotmail, yahoo, gmail, and dns names. The short supply is actually a key to making this work. Leading to speculative name buying, and a need to get in quick mentality.

    Also, unlike dns, in this case there is only one “registrar” and no price controls, meaning that they could up $$ for that keyword. Already at 5$/month (40$/year!), its way more expensive than a domain name. They probably have it monthly priced for a reason, so they can change the price whenever.

  5. www.youtubesearcher.com

    Just checked the terms and conditions, there is nothing in there specifically about the monthly fee. It just says “In particular, Mozes does charge for the use of additional keywords on the Mozes system (”Keywords”) and in some cases may charge for actual usage of those Keywords by others.”

    My guess is that if this is at all successful, they may even move to a auction model for keywords.

  6. Juha

    This sounds like the thousands of services that were launched in Europe in 1999 and 2000. I’m amazed that a) things like this still get funded these days and b) how this can be new and exiting to anyone (VCs especially) as this technology and business model is almost ten years old.

    It might be new in the US but come on, there is a whole wide world outside the US so take a look outside Silicon Valley. If you want to find experienced premium SMS service professionals, come to the Nordics. GPRS and other IP based technologies are invading the SMS space, so it’s a good question if these services are going to have to good days in the US that they had in Europe.

  7. Startup Booster Blog

    Why would someone invest in SMS when tools like the Blackberry is picking up fast in the marketshare. Why would someone want to send an SMS message when I can send a full email with pictures attached to it? I guess in the long run the Short Message Service will no longer be a short version.

  8. liberta-togo.com

    Again its suprising that SMS is still a big draw to the investors.

    Guess its all down to the old saying ” its about who you know , not what you know “

  9. Yohay Elam

    Interesting idea.
    I think that it would work best for bands, who’s fans want to be up to date.

    Is it US only, or worldwide?

  10. Al

    How can these startups offer 2-way texting for free? In the US there are not that many SMS gateways and especially none that are cheap. For example, Clickatell charge at least 10-20 cents per message for a 2-way message service along with a $500/mo shortcode rental charge. Unless Mozes are using email to SMS (which is free) I don’t know how they are going to make money with most of their userbase using it only for the free service.

  11. Kind And Thoughtful

    Thank you very much for this post. It was very informative.

    Your blog is one of my favorites. It is intelligent, well written and no-nonsense. I recommend it to all my friends in the technology and venture capital business.

  12. E O FALL

    You cannot really compare the US and Europe when it comes to mobile tech. Not only are the Europeen companies more xprienced but consumers are more willing to adopt the new technologies for communication.

    A technolgy can be crestaed for years before people wake up to it, and solid business models are built around it. Doubt it. Tell me how long did it take for the internet to be common. Or emailing. Search has existed for years before Google bult something around it.

    Although there is a huge increase in the number of people switching to smartphones, the fact of the matter is that sms and email are two different things. The vast majority of consumers do not have a push-email appli on their phone, but all phones come with the sms appli. It is a standard. Also saying that email features will crush sms is like saying I have an email address so let me ditch my IM appli.

    The interesting side of sms is that they are very few companies that act as a platform to enable innovation in the business. Most companies offer one service or 2-3 maybe. For thee technol to b fully deployed there must an open standard that allow seamless aggregation ( for developers to deploy work ) management ( for operators to protect their clients against spam etc..) and distribution ( getting the proper app/content to the right end-user). The platform will trigger an inccrease in creativity of services and Hundreds of services can be created to target niches ( sort of like Google Adsense as a white label product. You plug into the system and distribute ads on your blog sithout it saying Ads from Google ).

  13. Colin Dowling

    I’m trying to think if there has ever been a time when I needed information and SMS was the only way available. Eh…probably not.

    I certainly see the value in SMS, but I think it lies much more in apps like Dodgeball that help you find things that are changing constantly, i.e. the location of friends. Using it to simply get information and updates when you request them doesn’t seem to have wide appeal to me.

  14. www.youtubesearcher.com

    Al (no 10 above), these companies do not offer free text messaging, you still have to pay for each message sent/received depending on your phone service contract.

  15. aaron

    Finite keywords aren’t a problem if the keyword is appearing in an ad or on a poster. I would use SMS only as a last resort, meaning I’m at a bar, see a poster with a ‘keyword’ and want to know more or save it for later. Keyword top of mind awareness is less of an issue in this space considering it’s use.

  16. Juha

    I’m not saying that SMS is a dead technology, quite the contrary. I used to run an SMS entertainment company in the Nordics in 2000-2003 and to me Mozes was a dejavu from the year 2000. SMS services are very good at places (and email etc. won’t replace them for many good reasons) but I saw these “you can use SMS for anything like receicing news and stuff to your phone” ideas too many times that just lacked consumer adoption (and still lack). On the other hand, SMS combined with appropriate media has provided remarkable results. Especially combining SMS with TV for services like voting, chatting and gaming has been a gold mine for many companies and still is. First SMS to TV shows were aired in 2000 in Finland (or perhaps Norway) and have spread around Europe and Asia since with good success. There is even a company doing SMS TV in the US and they claim to be the pioneers in SMS TV. :)

    I remember at least a dozen companies started in 2000 in Finland alone that were offering a platform to create and deliver SMS services for content creators (like Mozes). These companies of course were offering SMS connectivity to countries across the world, as connectivity with domestic operators was trivial. You just filled in a one paged form and applied for a short code and you were up and running within a couple of days. I’m definitely amazed if the keywords will be auctioned or anything like that as that hasn’t happened anywhere else in the world either and the US is the last developed country to embrace SMS services.

    I really don’t get why US VCs are now investing to SMS startups, as there are plenty of competition from companies that have been around since 2000 and have created sales of hundreds of millions of dollars per year on premium SMS services. SMS is a pretty “been there done that” space, at least on a global level. It’s hard to see why a US based startup with little experience in SMS services would do well against a competitor with 100 MUSD in sales and years of experience in creating SMS services that sell.

    If I’m totally wrong here and there is a huge business opportunity in SMS in the US at the moment and all kinds of crazy SMS companies are getting funded, I’m happy to move over there and start an SMS business again. :) Don’t hesitate to be in touch. :)

  17. Scott H

    One interesting sideline here is that US carriers never used to allow “keywords” – one of the reasons (in my opinion) was simply to drive more registrations and exorbitant monthly fees for the CTIA/Neustar run short code service.

    In general carriers around the world have always allowed keywords a) because it allows services to be launched quickly, without all the network programming and b) because it shifts the burden of service configuration and establishment to the aggregators/service providers, which is a good model.

    So overall, if we are now seeing US carriers support them (and I doubt this, I am thinking Mozes submitted a detailed application form and will get whacked when an “unsuitable” content partner wants a keyword) this is a good thing.

    However, these are just keywords run off a short code – anyone can set this up in an hour, assuming they have a short code ready to go. The value would be in the consumer brand recognition of the 66937 number – which frankly doesn’t strike me as likely, especially not in the US with $5 million to spend.

  18. Irv Remedios

    Thanks for the write up Marshall and thanks for some of the feedback above.

    SMS is really effective for the type of mobile connection services we offer to fans, bands and publishers. There are also other technologies that we will be introducing in the coming months that make these mobile connections more dynamic and rich.

    If anyone has any additional comments feel free to send me an email - we’re always looking to improve things.

    irv at mozes.com

  19. Juha

    Scott, you got it right. Once the operators allow short codes to be opened freely (which they will sooner or later as it is what will really explode the market) then SMS connectivity is bulk. There are companies that offer connectivity to most mobile operators (probably not the ones in the US) which offer real value. With one deal you get access to dozens of operators and can quickly launch the service globally. I’m sure these companies will aggressively come to the US market as well as soon as they can negotiate a shot code.

    Brand recognition for the short codes was something that was thought to be valuable as well in Europe back in 2000. As the SMS services that work came to be such that you always have the number and instructions in front of you (on TV, on paper on on the web) that lost all importance. It is easier to remember a short code like 11111 than 73594 but it really doesn’t matter in the end as very few people will ever use premium SMS services without a proper context like participating in a voting in a TV show. There is thus ample opportunity to show the short code and directions related to the service to guarantee maximum participation by the audience.

  20. MP

    Man, we did this 2 or 3 years ago in about 2 days for a VC competition. We got shot down like you wouldn’t believe, now it’s woth 5m? Daaaamn.

    http://celltzer.com

  21. ...some Drifter

    what’s in a name: everything.

    my biggest gripe with this co. is it’s name - what’s up with the co. name of mozes?

    moses, mozes, god, religion, bibles, jews etc etc - they all flow in the same direction, you see

    why name a co., a cell texting co. at that, with a religion connection? someone who knows why, plz enlighten me

  22. Miike Jones

    Still interested in how revenue is generated given that the consensus seems to be that you have to pay a sms gateway per message to send and receive.

  23. Larry Chiang

    there needs to be a way to sms from an 800#. Five digit short codes have been sms-ed by 2% of the population

  24. Jason

    This service is ridiculous and will never work. Plus, why are you reviewing it since you obviously have no idea about mobile business? Regarding revenue, if you’re an SMS service I can only hope that you’re doing a direct bind with the carriers gateway so you’re not paying an aggregator like mBlox. That’s when revenue share occurs.
    90% of the services that Mozes offers won’t be used and the other 10% are just made more complicated with their involvement. Are you telling me I can get updates from my favorite bands?!?!?! Oh wait, I already do and they’re called ALERTS that I signed up for on the band’s website. You’re telling me that I can send a note to Mozes so I don’t forget something?!??!? Oh wait, I have a bunch of notes saved in my phone’s memo pad and I don’t have to log on to anything to get them. You’re saying I can get ringtones sent to my phone?!?!? What major artists do you have using your service that I care about? Oh, I’m sorry… You only have $5MM and can’t play the marketing/licensing game that it takes to penetrate that market plus I just made my own ringtone on my computer. Snap!!
    This business is lame and I can’t believe someone gave them $5MM.

  25. Gustav

    And who the hell can remember ISBNs so that they can recommend a book at a bar???

  26. Market Watcher

    Why do VCs invest $5MM in an SMS company? Its simple, the market is huge. SMS messages will be measured in trillions this year (world wide). If a company can provide a valuable service to capture a small fraction of that traffic and monetize it, they can become highly profitable.

    As such, Moses will be trying desparately to grow a user base and build a high volume service in hopes of monetizing it. The path to monetization is not an easy one though, even with traffic. As many people have mentioned, SMS gateways charge for clients to put SMS traffic onto the carrier network, on the order of 2-10 cents per message. Which translates into a loss for each message sent. The goal is to achieve a volume threshold that gets the carriers attention, enough attention that they are willing to pay per message sent instead of the reverse. However this volume threshold is historically very high, close to 1MM monthly SMS message per carrier! Which means Moses will have to serve 1MM messages per month on Sprint, 1MM messages per month on Verizon, etc before they ever get paid on a per message basis. Not easy.

    In order for services providers likes Moses to be successful, there needs to be an aggregator out there that pays out on a per message basis for low volume clients. Wait, that sounds like a business model worth investing in………

  27. James

    Hi Guys,

    I wanted to make all of you aware of a similar, but better service that is quickly getting a lot of notice, http://www.TXTMS.com. This company offers multiple user IDs with a single email address, only one person needs to have an account for an exchange to occur, and best of all it is compatible worldwide.

    CHECK OUT http://www.TXTMS.COM

  28. tomthree

    FOR ALL THE HATERS:

    The amount of SMS traffic is huge. The Philippines averaging 15 text messages and Singapore averaging 12 text messages sent daily. The heavy users - generation C - are another enormously large market. 10% of the under 20 year olds in the UK average 100 text messages per day. In South Korea that number is 30%.

    Almost every user of SMS text messaging has access to internet based e-mail. Yet survey after survey proves that young people prefer SMS over email.

    Mobile subscribers using SMS are billed over 70 Billion dollars annually which is larger than Hollywood box office, global music sales, and video gaming software revenues- combined.

    Examples of rich content are wallpaper, mobile blog feeds, stock alerts, weather updates, news flashes, pod casts, mobile voting and ring tones. The best known ring tone is probably Crazy Frog11 which generated in excess of $200 million for its parent company Jamba22 .

    The best North American example of rich content and Premium SMS is the American Idol voting phenomena. Over the last 5 years the Idol series world-wide generated 1.9 billion Premium SMS votes with the finale of the last American series generating 41 million votes in the US alone. Total Premium SMS revenues were approximately $720 million which were split between Fremantle Media (Idol producer), the TV broadcaster and the mobile carrier.

    Bottom line is that there is a huge market potential in the US with over 220 M mobile phone subs.

  29. Adventure Trip

    That’s pretty cool. They’re focused on bands now, presumably to get some critical mass in one niche. But there are a zillion applications for this.

    For example, I’ve reserved the keyword “hotchicks”. Try it!

  30. Rich Eicher

    1) Even if you were able to get paid by an operator for Bulk SMS MT over 1,000,000 per month, they pay around $0.001-$0.003/sms. That is $1000-3000 bucks x 4 operators = 4,000-12,000.month. That is not alot of money and not enough to get 5MM in VC. They must have some other strategy in mind.

    2) The concept is definately valid and I do not think their current model is 100% their future vision. We (Skycore) are also launching a similar product using PMMS. Hopefully if we get profiled on techcrunch when we launch you will be able to critique our service also. It is interesting to hear guys like Juha talk about these concepts launching in europe 5 years ago. Juha please contact me - bizdev at skycore.com I have a few questions for you.

    I am actually looking for beta testers in Europe(FR,DE,UK,NL,SZ,BG,NO,SV) so if you read this send me and email (include your operator) at bizdev at skycore.com for beta login.

  31. Neil

    Don’t confuse the market for Premium SMS with standard SMS.

    Content delivery via PSMS is already a big market and anyone coming into it now needs to offer something unque. I had a look at Mozes (and even txtms) and can’t for the life of me think of a single real world application.

    PSMS is going to explode this year, but it will be for services rather than content.

  32. Al

    Does anyone know a shortcode provider in the US other than Clickatell?

  33. steve campbel

    i use http://www.create-ringtone.com to create and send FREE custom ringtones, wallpaper, mp3 and video files to cell phones around the world

  34. Greg Harris

    I don’t really understand why there are so many people bashing this. SMS in the US is years behind Europe and Asia. Clearly Mozes is raising money because they have no business model yet. By giving it away free, they are simply building a user base. They also do not allow commercial applications if my memory serves me.

    We have a similar service for businesses at http://www.mobilemarketing.net. SMS based mobile marketing is on the RISE here in the U.S. SMS is fast, simple, and makes any advertising medium interactive.

    The real world application is the interaction with the company or brand, and the follow-up marketing.

  35. Basicity

    Great domain name!

  36. larryman

    SO MUCH HAT BECAUSE SOME PEOPLE THERE GO WHERE OTHERS WOULDN’T. TO ALL THE PEOPLE WHO ARE GOOD AT ANALYSIS. GOOD FOR YOU. KEEP ANALYSING WHILE OTHERS MAKE MONEY.

    THERE ARE TWO TYPES OF PEOPLE IN THE WORLD.THOSE WHO MAKE HISTORY AND DOES WHO WRITE ABOUT IT.