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As taken from LiveJournal’s social contract in April 2004:

We stand firm in saying that we will:

Stay advertisement free

It may be because it’s one of our biggest pet peeves, or it may be because they don’t garner a lot of money, but nonetheless, we promise to never offer advertising space in our service or on our pages.

SixApart knew of this promise prior to their purchase of LiveJournal, but they took it upon themselves to break it, time and time again. I think the overwhelmingly negative reaction they’re getting by users against this — thousands of people commenting on this idea, saying “no!” — is indicative of the fact that the people of LiveJournal feel that SixApart are going too far, and have broken too many promises to its users, without so much as a “we’re sorry” to its users, who they seem to have no true respect for.

Despite Anil Dash’s statement that “it’s possible to completely import and export your information from LiveJournal”, its customers are still pretty much locked in.

Just read LiveJournal’s own FAQ on this issue, which says “LiveJournal does not provide any way to add a large number of entries from another site to your LiveJournal simultaneously. . . There is no way for entries that have been downloaded from another LiveJournal or from a journal on another site to be uploaded to a LiveJournal.”

Indeed, the only way to export LiveJournal entries that LJ itself provides is a monthly archiving tool which provides formatting that you can’t even import into another LJ Code-based site. This despite the fact that users have been requesting the ability to migrate entries to and from LJ for years.

Sure sounds like a lock-in to me… and it’s one that Anil should probably be more honest about. This, frankly, is indicative of the kind of deceptive doublespeak that people in LJ have had to deal with from SixApart ever since the acquisition.

Some have argued that paid users - people who typically pay $25 per year for a commercial-free environment and other perks - will see advertisements, for they will continue to see the “sponsored communities” through the site. Others are simply against the whole concept of Livejournal as an advertising billboard, and suggest that the sale to Six Apart was a bad move.

However, the new sponsored feature, SMS integration, is being rolled out to paid users only.

What benefit will the sponsor receive, if only paid users can use the sponsored service, but paid users will not see the sponsor’s ads?

As a paid LJ user myself, I’d certainly like to have somebody explain this!

I can see why LJ users who were told they would never see advertising might be a tad angry. I would be. When Pogo.com came out with their game site they had ads and players had no choice until Pogo made it so you could join Club Pogo and not see ads if you paid to play.

To point out a few inaccuracies: Paid users will not see ads. LiveJournal supports many APIs. Its own, the MetaWeblog API, and the IETF Atom API. LiveJournal is also completely open source, so interested parties can add their own APIs if they wish. And it’s possible to completely import and export your information from LiveJournal.

LJ needs to come up with better ideas for letting companies to participate in existing communities.

When Facebook suddenly announced new features that the community did not like, they told users to “calm down.” Later, they were forced to apologize and deeply address the issue. Similarly, LJ announced this big news and received a resoundingly negative reaction. LJ representative rahaeli responded by suggesting to the users that they are confused and they need to understand that the new sponsorships are about getting “free stuff!” She went on to tell users “You don’t have to use sponsored features” even though they have been asking for this particular feature for years and personally, she can’t wait to use it.

With passionate communities, communication is important before a major new change is instituted.

There is no doubt that there is value here for the brand. Getting users to interact around your brand is a company’s wet dream. The problem is that LiveJournal is not looking at the other side of the equation that is required for success: providing value to the end user for this interaction. So I can go to the Science of Sleep community, or a community for Pepsi, Toyota, etc. What’s my incentive? Where is the motivation and value? For there to be a successful marriage between brands and users, both must feel that they’re getting something out of the relationship. This doesn’t cut it, and I don’t know whether the LiveJournal community is conducive to this.

Part of the problem with LiveJournal is that it’s such a nebulous network filled will all kinds of disparate content. You can post about anything. There’s no core subject that connects the entire community. This makes it difficult to come up with a coherent model that can tie the integrated promotions in with something that unites the users. Because of this, it’s hard to position these communities as anything but a commercial initiative and clearly the negative feedback is a reflection of this. Another problem is that they have a community that is used to the status quo and most communities are not initially receptive to these types of changes. LiveJournal’s situation is complicated even further because they have paid users that will obviously feel that their payments should prevent them from having to see anything related to advertising.

As much as many laugh at Dogster, and as much as I question their need for $1 million in funding, these types of integrated promotions can work much better within a niche community than they can with something as broad as LiveJournal.