Comments on: The Carbonite Solution to Online Backups

By: john

john — Mon, 21 Sep 2009 03:48:31 +0000

could use something else that actually does support linux/mac/ or even windows. You can use whatever client you want as long as it supports sftp transfers. And it’s only 2.99 a month for unlimted storage.

http://www.datastorageunit.com

By: Johnny

Johnny — Sat, 29 Aug 2009 03:05:14 +0000

Yes sure. Ask the NSA or the Mossad about encryption. They know an awful lot more than you!

By: Johnny

Johnny — Sat, 29 Aug 2009 03:01:50 +0000

In this day and age, I trust no one with all of my data. There is just too much identity theft and skulduggery going on. I use USB with spare drives and everything is under my control. You could be dealing with a company with a back door to the Mossad and the risk isn’t worth it.

By: Tony Rodriguez

Tony Rodriguez — Tue, 11 Aug 2009 17:30:58 +0000

The main point of remote backup storage is disaster protection — fire, flood, tornado, break-in, office raid by the FBI or IRS, etc. If your backup solution is in the same location as your primary data, it isn’t much of a backup. What many people don’t know about the September 11, 2001 attack on the World Trade Center in New York City is that the larger companies had their data stored on servers half a continent away. Though the loss of life was tragic, the companies survived, because their data survived.

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Tue, 16 Jun 2009 15:40:21 +0000

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By: Iman Diaz

Iman Diaz — Wed, 20 May 2009 16:57:22 +0000

Having no Mac support is not fun! I have been using Sugar Sync a service that has fantastic pricing and both support for Mac and PC, recently I had a client that needed a backup solution for NAS and the only thing that would support it was Mazy Pro, there package was $7 a month and .50 / GB of data so you only pay for what you use!

I will have to try Cardonite!

By: Iman Diaz

Iman Diaz — Wed, 20 May 2009 16:54:23 +0000

This looks very interesting, I will have to give it a try.. I have used Sugar Sync which works great. Recently a client needed NAS backup solution and Mozy Pro what I found great about them is that you pay $7 a month and only .50 per GB of information you use!!!!

I am always open to new products, but yes no Mac support is not good!

By: Lee

Lee — Sun, 03 May 2009 04:59:41 +0000

Gio, I know I am reading this a while after you have posted it. You made a good enough argument for me to check out your website. Too bad you’ve gone out of business.

By: Lee

Lee — Sun, 03 May 2009 04:47:16 +0000

Wow, Jay, is English a second language for you? If it isn’t, you need to go back to school. Your response is so poorly written and punctuated that I can barely follow what you are saying.

By: John

John — Wed, 29 Apr 2009 04:56:20 +0000

The backups are encrypted, and you have the option of “managing the encryption key yourself”, which means that you can’t use the web access, but the only person that can decrypt your data is the holder of the encryption key, which is you.

Research before you post, RESEARCH!

By: mdh

mdh — Wed, 15 Apr 2009 18:56:55 +0000

Who in their right mind wants to have their sensitive personal or business data on a server 1500 miles away? One little visit from a government lawyer will turn these online backup companies into stool pigeons with oral diahrrea .

Think people, think!

By: Jon Cole

Jon Cole — Sun, 08 Mar 2009 17:47:19 +0000

One warning – do NOT sign up for multiple years! In the fast paced world of technology there’s no telling what platform you may have reason to migrate to in the future. I have recently migrated from PC to Mac. I placed my trust in Carbonite and signed up for multiple years, as well as recommending them to others. I was punished for this trust, as they won’t allow me to migrate my unused time to an account for a Mac.

By: digi data

digi data — Mon, 02 Feb 2009 06:51:09 +0000

what would people like to see in the web version in an online storage space??

Verizon online backup and sharing?

thoughts???

By: Skadoit

Skadoit — Mon, 19 Jan 2009 22:04:39 +0000

Thanks for great info! Online Backups; Online Backup Software for only $6.95/month!

By: alfred Blumenkamp

alfred Blumenkamp — Sun, 18 Jan 2009 01:59:49 +0000

I am a current carbonite subscriber aand according to my records my subscription jnfo, it expires 1/18/2009. will I be getting a renewal bill. Please advise.
Alfred Blumenkamp

By: Skadoit

Skadoit — Mon, 15 Dec 2008 20:31:07 +0000

Skadoit! offers affordable Online Data Backups; At only $6.95/month or $69.95/year. – http://www.skadoit.com

By: Jay

Jay — Wed, 26 Nov 2008 10:38:28 +0000

I agree with Robert S definition of how they have failed in their venture knowing the average system user is benign to the background workings of networks and market supply vs demand the $$dollar cost Robert
describes are valid and are further proof this carbonite will not be a very good personal solution until they outline and upfront disclose the facts behind the market and really define a solution that does a better job thats seemlessly answers data integrity and full system retoration with
detailed billing outlines as to scope when in the market to sell to the public. There are a few out here able to do consumer report damage control and with carbonite its open for some further infrastructure
improvements ask Allison and MAC they know and paid for the privilege.
Thanks Robert for your spot on insight.
Attention Carbonite customer service .

By: Jay

Jay — Wed, 26 Nov 2008 10:20:46 +0000

Wow The trouble Allison reports is very disturbing but will make for some active blog on the local tech talk lines in silicon valley
I thought carbonite was the answer to many costly system solutions
like buying a zip drive and or looking to whitecloud or firewire
for integrity answers to back up insure personal entire system data
and software restore problems Sorry Allison and other reporting here
after this article had to be the gynny pigs and they even paid this carbonite group only to find they had to have some retroactive
email after they had problems and paid this service to find out
what kind of service they got into. Id never put my system into the hands of carbonite never ever because of the facts Allison states she had to beg for hours online phoning these clowns and the worst of it she paid for this service. Thats the kicker she was paying for service and
reactionary email is not a way to get help when your sysem is down and you expected assured system full restore, My question to carbonite
how is a person thats off the network down supposed to read after the
fact emails they send reactionary to the poor customer thats down off net expecting their carbonite restore to fulfill a fix automatically.
They would never even know the customer service guy sent a email to try and offer help first off cause their network system is down. The second problem is knowing the service guy was savvy to have sent a email retroactive to fix the problem. I would never put my systems software and data in jeopardy with carbonite now knowing how they
worked their services with Allison and MAC. Man the silicon valley tech talk is gonna buzz a bit today. They missspent their million dollar venture I thought I heard the worst when the hackers launched trojans and spawned worms on the network. The real sticker of this is the fact they paid for this type reactionary service and then spent hours in trying to correct the issues and got the privilege to pay for this type service.
I would not commit my hard earned green for that. Nor should anyone else. Just a comment from a previous operations helpdesk lead. been there and I know my service desks would have monitored the failure
and been the ones on the phone notifying the customer prior to them
having to having to go through such trials and frustrations The fact they had initiated a trigger download of this carbonite should have been a trigger
in carbonites scripting for a customer service call back to the troubled
caller so they could fully assist right on the spot a full restore without
the customer spinning and having to alert the public venting on tech articles about the fiasco. Yikes the bloggers in silicon valley are gonna
buzz this one. Okay carbonite. Techcrunch thanks

By: Len Pallazola

Len Pallazola — Mon, 27 Oct 2008 13:37:14 +0000

MAC and Allison, if either of you are still having trouble, please send a note to customersupport@carbonite.com with ATTN: Len in the subject line and I’ll personally make sure you receive a quick response. I apologize for the frustration you’ve experienced.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
http://www.carbonite.com

By: MAC

MAC — Sat, 25 Oct 2008 06:54:24 +0000

Allison:
Did you get an answer to your problem? I have had the exact same issue and no luck getting a fix.

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By: Marty Feldman

Marty Feldman — Sun, 05 Oct 2008 21:47:38 +0000

Hmm, 2 to 4 gigs free with the hassle of uploading my files, or a pay service with even more hassle… Has anyone here even heard of a DVD burner or seen how cheap it is to buy an extra hard drive these days? Best way to backup your important files, IMO. Not sure why anyone would rely on a third party that might go out of business, with the added hassle of taking days to upload your files when the alternatives are better. Burn your important files to DVD, or put them on a cheap external hard drive, and stick them in a closet at a friend or relative’s house in case you lose your main drive in a fire, flood, tornado, etc. That’s the only part I agree with, that it’s best to store your backups off-site.

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By: Kazelonc

Kazelonc — Sat, 06 Sep 2008 14:27:02 +0000

Hi webmaster!

By: Allison

Allison — Fri, 05 Sep 2008 14:35:17 +0000

Customer support in 2006 may have been great, but its horrible now. My Carbonite stopped backing up over a week ago. So far, I have 3 unanswered emails(other than the auto response that says it may take up to 72 hours to get a response) and I’ve called twice. The first time they left me waiting on hold for 25 minutes and the suggestions made did not resolve the problem. I’m on my second call now, and as I type this I’ve been waiting for their support staff for 1 hour, 28 minutes. This is ridiculous. The automated, pre-recorded voice that comes on the line keeps suggesting I purchase the “upgraded” support package in order to get priority customer service for an additional $19.95/year. I’m beginning to feel like this is a marketing tactic to drive me just crazy enough to pull out my credit card so I can get this mess taken care of in a timely fashion.
Who has more than an hour and a half to waste on hold during a work day? Good grief. I will no longer be touting the awesomeness of Carbonite to friends and colleagues. What a shame. They offer a great service until something goes wrong. Customer service?? Not really.