September 13, 2006

Major Google/Intuit Partnership

Michael Arrington

68 comments »

Google and Intuit are announcing a partnership today at 1:15 pm California time. The meat of it seems to be that they are building Google services directly into Intuit’s QuickBooks, so small business users will be able to list themselves on Google Maps, create and manage advertising campaign with Adwords and post listings on Google Base.

There is a conference call at 1:15 with Intuit President and CEO, Steve Bennett and Google CEO, Eric Schmidt that we’ll be on, which will have more details and at least some hints on the economics of the deal.

The Google services will be built into QuickBooks 2007, available this Fall, for U.S. customers only.

I sure hope there’s an easy way to turn this stuff off.

Update:
Notes from Analyst call:

Eric Schmidt is talking about embracing the long tail of small businesses on the conference call. Less than half of Quickbooks businesses have an online presence. This will help them get online, he says. Businesses will be able to create an adwords account using pre-filled information from Quickbooks. If the business doesn’t have a website Google will create a notecard page for them. All businesses will be given a $50 credit to start. Google will also create a business listing for businesses for search on Google.com and Google Maps.

Financial terms: In response to a question on the financial terms, someone said “We have some shared revenue and cost things”. Basically a non answer, although it’s clear Google is making payments to Intuit pursuant to this deal. They also say they are working on things with Google to expand partnership beyond QuickBooks base.

Google will create a web page for businesses that don’t have one, since CPC advertising requires something to click to…So google will be charging these businesses to send them to a page served by Google. I wonder if those pages will have Google ads on them.

Google and Intuit are looking at integrating this into Quicken as well.

Additional Update: Press Release is here. Added a screenshot below.

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Comments

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  1. Innovation Zen

    There are many Google services that could be integrated with QuickBooks and other software for small businesses. Yahoo is another player with potential to such partnerships.

  2. Drama 2.0

    This is awesome. I hope with one click I can publish some of my company’s QuickBooks data to Google Spreadsheets so that I can harness the collective intelligence of the Internet community to audit my finances.

  3. Michael Arrington

    heh

  4. BlogReader

    That should be PDT, PST doesn’t start till October. However PST could be the correct value as some places do not observe daily savings time (some places in BC, Canada).

  5. Michael Arrington

    good point. changed it to california time. that should be pretty clear.

  6. BlogReader

    Speaking of time zones, my post shows up as 11:51AM while it is 12:56PM Pacific currently.

  7. Michael Arrington

    just fixed that too. BlogReader, are you available for general QA work? :-)

  8. Keyvan Rahmatian

    “I sure hope there’s an easy way to turn this stuff off.”
    - I work at Intuit, and I can tell you it’s an opt-in system, so it’s off by default until you decide to participate in the services.

  9. Alex Moskalyuk

    Just recently I was driving down Shoreline, and remarked that the only way for Google to get some more real estate close to the campus was to buy Intuit. And that drug company, Alza, which has quite a few nice buildings directly within Google blocks.

  10. Michael Arrington

    perfect.

  11. Mik

    That’s all we need, a bunch more google ads in our quickbooks program.

  12. Adam

    Just another good simple idea that they can integrate more of there warez. Amazing how this little search engine snowballed and overtook lycos, excite, and even yahoo as the premier search engine, and than online advertiser in such a small period of time. Have to give Google credit they have there finger in everything.

  13. CH

    I agree with Adam. And, in MHO If it wasn’t for Google, Yahoo and MSN would still be dragging their heels and would not have pushed their internal groups to innovate and rollout new services. Nothing like great competition. I for one love and use Intuit and Goog so be eager to see how much value this partnership ads to users of Intuit.

  14. John Minnihan

    I was on the call & was struck by how Eric mentioned that the SMB owners aren’t currently online. I think he sees that group as a new ad inventory category, and he is taking the most direct route to acquiring that ad inventory - through the company that *already* has the attention of those SMB owners at least once per month when they do their books.

    Inuit / Quickbooks is simply a channel. Smart.

  15. Yasu

    How this “don’t be evil” company can play in the financial field? If you’re interested in mixing financial technology with longtail market, contact me.

  16. Nick Braak

    IMHO over the years many Quickbooks users have been less than happy with Intuits unceasing efforts to upsell and re-monitize them. From pop-ups in the program, icons scattered on the desktop, free services turned off unless you pay extra blah blah blah. They were hawking websites, merchant services, support plans, payroll etc.

    Of course some people need these things, but, others just want an accounting program. I was speaking with an accountant last week (who is also a Quickbooks Pro advisor) who stated that they don’t use Quickbooks email invoicing option because they don’t want Intuit seeing any of their data. I’m sure they’ll just going to LOVE this move.

  17. Ben

    Small businesses are not online. We are finding we are the only web presense for over 50% of our merchants and 60% were not even in the Yellow Pages before. Bringing them online in mass has to done if the Local Internet advertising opportunity is going to develop for Google and others. It also has to happen if we are ever going to have a better local consumer search experience. I truly would like to find something different that the local Starbucks when I search.

    While this is a great exit for StepUp at a great stepup (I could not resist the pun), the real story here is the Intuit/Google deal. Most people who saw StepUp saw it as a powerful product with a fundamental issue on merchant acquisition. Intuit may have solved that problem for them.

    Intuit has one of if not the most interesting channel into the small business community out there.

    Thier work with the payroll and bookkeeping channels has created a very unique opportunity for additional services to be sold. It is not clear that this will be as effective for selling advertising as it is for Quickbooks plugsin or payroll processing, etc but it is significant.

    It continue to show Google innovation in expanding thier base. The recent salesforce.com efforts are another example of this.

  18. sc

    There is a more fundamental issue with Google ads - they don’t work for a large number of small businesses. When I say they don’t work - I mean that conversion rates (into sales) are very low. Combined with click-fraud, I as a small business owner find that cost of sale through adwords is higher than other marketing channels.

    Google’s other products (like Checkout, email etc) are useful though.

  19. Omar Upegui R.

    Google has been nailing Microsoft’s coffin for quite some time. This is another one of those nails on Microsoft’s coffin. Google has been purchasing and/or programming spreadsheet, presentation, word processors, data base, e-mail software and so forth to build the next online Google Office Productivity Suite.

    This strategic move is aimed at aligning U.S. small businesses under Google’s wings, something Microsoft has been unable to do with their financial software.

    Microsoft, are you there?

    Cheers,

    Omar.-

  20. max

    This is great,
    I believe a simple solution to accounting mixed w/ Google power will output something that would be usuable for lots of small/medium and alrge businesses.

    I agree Microsoft has not have had any good software for the small businesses…

  21. Dennis Howlett

    While it’s a good start there are way too many questions that need answering - like:
    auto-update from inventory?
    US only or international over time?
    closing the transaction with merchant services?

  22. Eric Willis]

    This is an interesting development.

    Mike,

    number of typos you might want to correct:

    -create and manage advertsing campaign (advertising campaigns)
    -hints on the econcomics of the deal. (economics)
    -expand partnership beyone QuickBooks base. (beyond)

  23. Alex Iskold

    Certainly clever and interesting.

    I am gathering they are planning to wire ads into online version not into desktop one, right? Because if they do it with a desktop, then it sort of gives Microsoft a green light to do it for all their products too.

    Alex

  24. Steven Aldrich

    Michael -

    I work at Intuit and wanted to make a correction to your post … you said:

    Intuit is also integrating Google Desktop (borderline Spyware) into Quickbooks. Thank God this is opt-in…but given that Quicken’s customers are not on average very web savvy, there is a very good chance that many small businesses will opt in without really understanding what they are doing (storing the contents of their hard drive on Google’s servers).

    The Google Desktop product that is integrated with QuickBooks keeps the data locally … by default, none of it leaves the customers’ PC and none of it shared with Google.

    Thanks,
    Steven

  25. ToddW

    Did you mean to mention Quicken in there?

    Sounds pretty nice to me.

  26. Steven Aldrich

    ToddW -

    Thanks for pointing that out … the integrated services are in QuickBooks only, not Quicken.

    Steven

  27. markjones

    Google everywhere software is
    Salesforce, Quickbooks, …. Quake, Madden next?

  28. Steve

    As a long time Quickbooks Pro user I don’t particularly like this. Intuit already trys to upsell all types of services inside the software program. The last thing I want to see on top of this is Google Ads. I will most definitely turn this feature off.

  29. Sergio

    This definately seems like the next logical step for Google’s Checkout. Many small to medium-sized businesses need ecommerce websites with a payment system, and many of them already use QuickBooks. With this partnership, they are streamlining the process of running a commerse site online.

    One thing does bother me, though. As #2 Drama 2.0 aptly put it, Desktop can really expose a company’s proprietary information to the greater community. Let’s not forget that although Google gave information about its users to the Brazilian government (http://yro.slashdot.org/article.pl?sid=06/09/05/1242239&from=rss). Also remember AOL. Despite the claim by Google and other internet giants that they have multiple checks and balances to ensure that no information is leaked, I think of Murphy’s Law.

    I like a lot of things about Google, but bundling Desktop with accounting software really freaks me out.

  30. GP

    Sometimes i think the adword sales team and the technical team are going in totally opposite directions…

    The sales people work on deals like this to bring in new advertisers and the technical team works to make it as hard/confusing as possible for a “normal advertiser” to use the adword platform (with variable bid price/keyword inactivation etc etc).

  31. Mike

    AdWords and small (largely offline) businesses aren’t the best fit. According to Jupiter’s recent report, the industry average keyword costs 44 cents (Google commands a premium, probably closer to 65 cents). For online stores the conversion rate is 1.5%. That equates to $29 per transaction (using the lower 44 cents CPC).

    That might make sense for webstores but how does it work for the offline business like the local auto mechanic? Presumably some small percentage of web traffic equates to foot traffic. Add yet another multiplier to the $29 figure and it just doesn’t make economic sense to me. AdWords is a tremendous hammer, but not everything is a nail.

  32. CH

    Intuit makes some of the crappiest sofware EVER. I tried using Qucikbooks2005 What a POS. I agree with earlier poster about all the upselling BS. I want to pay for a product and use it, not be bugged terminally forever to upgrade. Google can have them, I stopped using google a year ago. (Gmail excepted).

  33. Wes

    Adwords can make sense for small business if their goods are also available online.

  34. Wes

    Wes,

    Not necessarily, if Google knows where the Google Search user is located, small businesses nearby, that might be relevant to the search, could be displayed as part of the search results, with a link to Google Maps.

    To Omar:

    You sound a bit too enthusiastic but not realistic. You underestimate MSFT and overestimate anything and everything GOOG does. I mean it’s not like MSFT cannot do the same type of integration with their software. Also, do you seriously think that those PRIMITIVE web-based “office” apps are a significant threat to MSFT Office Suite? I can’t help but think of you as “fanboy”. It reminds me of all the hype generated by GOOG followers around their Instance Messaging service when it came out. It’s been a year now and look at its dismal market share! By the way, I suggest you read this regarding Google’s track record: http://tinyurl.com/l82vr

  35. dysonlu

    (Comment #34 was from me, dysonlu, not Wes. Sorry about that.)

  36. Richard Ball

    Comments #18 (sc) and #30 (GP) indicate some problems with Google’s approach. Google’s ad platform is becoming more complex. It’s clearly written by geeks. Being a geek myself, I have no problem using it. However, it doesn’t work for most small businesses. Google tried to solve this problem by coming out with a simpler version they call Starter Edition. This doesn’t work because it opts businesses into the content network. These are Google AdSense ads. That’s not the same as running search ads on Google itself. AdSense is what’s propping up all these web 2.0 companies. ;-)

    For you Intuit employees following this conversation, be certain that small businesses who use your integrated service can either opt out of the content network or don’t make it a choice at all. This is where most of the clickfraud occurs. This contextual advertising is also usually not nearly as effective as pure search engine advertising. Passive users looking at a page with ads that might be somewhat relevant to that page are not the same as active users manually typing keywords into a search box. If you work with Google to develop a simpler solution for small business owners, think carefully about how the content network is involved.

  37. The other CH

    I’ve been a longtime QuickBooks user and quite frankly, this program is rock solid. Intuit’s QuickBooks is one product I would seriously do a free commerical for. And as for the QuickBooks Advisor who doesn’t email out QuickBooks-generated invoices because he/she is “paranoid” that Intuit is going to see their data–please buy a ticket. No way in heck that I’d want someone with such a dated mentality advising me on financial matters. This advisor is probably one of the small businesses that is totally off the Internet because they can’t get beyond their paranoia.

  38. Ed French

    I think Intuit has QuickBase- if I understand it correctly a kind of on-line web2.0ish database thing. Perhaps Google is interested in building out the online office thing using that as the database component?

  39. Ben

    I look forward to another extensive set of useless pages on the internet.

    Don’t Blogger and Pages provide enough ways for someone to create a half-arsed internet presence already?

  40. Dave Gilbert

    I hope there are no ads on the google created webpages for businesses that dont have one…

  41. Tim Germer

    This is a great idea for extending Google AdWords into the hands of small-businesses. I’m thinking that Local Search will be mighty important for more and more small businesses—coupons, better targeting, etc. Even if you own a Blinds store and don’t have an ecommerce presence, you will still benefit by working with AdWords and marketing on the Internet.

    I’ve worked in “print” and have researched costs of other forms of advertising. What’s a small business to do for their marketing/advertising efforts?

    Yellow pages = costly, ineffective

    Local TV Ads = right, all small business just have tens of thousands of $ laying around to make a cheesy ad

    Print = Expensive even if you gather an economies of scale by printing 20,000 brochures or inserts, and your response rates are pathetic (variable data printing changes response rate to the better)

    Radio = Just another barely focused-on-your-segment mass media approach; might as well throw your money in a hole.

    Just Do Nothing = Yeah, that’s the attitude! Apathy 4 life! :)

    Small-business need leads, phone calls, emails that drive sales, AdWords (Overture, Internet advertising, etc.) help a company stay competitive with an increasing population going online.

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