Switzerland based SKY-click is releasing today its light-weight 100% web based call centre. Since our first review about 800 companies registered to their alpha version but now SKY-click is launching at full speed.
SKY-Click is a 100% web-based and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre.
When a customer surfs a company’s website he has the possibility to press a “Click to Call” button that initiates a call or video call with the company’s call centre or the relevant expert. One of the most interesting elements of SKY-click is its simplicity and ease of use. The service can be set-up online for instant and free testing and does not require any additional hard- or software investments. It all runs on a company’s existing infrastructure of computers with free Skype installed. All you have to do to use the SKY-click call centre is to download the SKY-click Agent Console to your agents’ computer. The administration is all done on a web-based interface which makes SKY-click probably the first virtualized call centre solution.
The service comes with a lot of interesting features that you should expect from a professional call centre solution: agent management (time, languages, products/services…), call queuing, dispatching & forwarding, missed Call solution, reporting & feedback and many more. The solution features a standard Salesforce.com integration that makes its CRM use seamless: The call centre agent can see the customer history, edit or create a new account. Contrary to traditional call centres SKY-click allows agents to see what his client is looking for on the company’s website and he can even visualise the page the customer clicked on to call. This solution will probably be welcome by many e-commerce websites but also online services company searching for better ways to interact with their audience.
In any case calls are free for customers calling in. Their solution is also cheaper than any other available solution on the market and is characterized by transparent and simple pricing: 10 USD/ months / agent (promotional price for the launch). A special access has been reserved for TechCrunch readers. If you enter “techcrunch” in the registration form will get an extended 3 months free.
More on Sky-Click’s blog
disclaimer:Sky-Click is a sponsor of TechCrunch French edition
This review reads like an ad or company brochure — even without the all-caps ‘FREE’ and ’special… for TechCrunch readers’. Just wondering, is a disclosure in order?
This is an interesting space and clever link of Skype-into-nextgen-LivePerson. But I wonder if the cost benefits matters - large call centers probably will continue to use more robust (and integrated) solutions, and for the smaller guys, the price point for LivePerson et. al. isn’t all that high so price isn’t a direct reason to switch. Being close to revenue is good (people will pay) and bad (don’t mess with success). . . perhaps the sweetspot perhaps will be ease of integration.
Good read. I was searching for a solution like this. I will try it. thanks
ps: but what is SalesForce?
Gordon :
Simple explanation : it IS an ad but I guess they thought it would be more effective if they did not tell (how nice)… Check the following link, posted the very same day by Ouriel on the french Techcrunch.
Let me translate the title for you : “Thank-you to our sponsor : Sky Click”
Isn’t it funny?
http://fr.techcrunch.com/2006/.....sky-click/
oh funny again, the disclaimer has just been added…
Interesting thoughts Jason. I’ve been analyzing the competitive environment and potential clients for SKY-click as an external consultant for the last 2 weeks. My conclusion: SKY-click has the potential to become a disruptive technology in their field if they execute right & fast - this market is has an interesting range of competitors. Because the solution builds on Skype it represents a new breed of tools with some interesting not yet seen features, such as video.
Compared to competitors like Liveperson and maybe eStara SKY-click’s competitive advantage is first of all its rapid set-up and instant trial. You can virtually set-up a call/contact center that’s integrated with your website within minutes (I did try! ;-). This makes it ideal for starters - e.g. small & medium-sized companies or departments within companies. In contrast, with Liveperson and eStara you have to go through talks with their sales representatives and pricing is done in function of your company’s size, website traffic etc. Understanding & testing is more cumbersome (possible for eStara, accompanied demo for Liveperson). SKY-click follows the Web2.0 style of letting potential customers test & evaluate if the solution corresponds to their needs. It’s selling by successful trial. This is what I personally like about corporate and productivity Web2.0 tools - I need to mess around with them before making decisions…
I think SKY-click will first gain a foothold market with neglected customer segments and then rapidly move into other segments of the corporate world. Bigger eBay sellers could rapidly adopt the solution since Skype has been swallowed by eBay. In general one of the hurdles could be the global adoption of Skype - will it become as omnipresent as pdf or Flash?
Warm regards from Switzerland, Alex
I just started my business a month ago.(So I’m in neglected customer segment.) At the point of easy set-up and instant trial, it is helpful because I have strong cost-consciousness and I am too busy to respond to a call. I like SKY-click, but I can’t use this service because I run my business in Japan.
Very cool stuff. I was thinking about integrating live person but may try this for now. We are just a small company and still in ‘beta’ but this may help troubleshoot with some clients.
Any other suggestions would be appreciated. Thanks for the 3 free months!
Okay so i found the price for liveperson quickly (50 per month). What is estara’s pricing? Its nowhere on the site that I can find quickly. Its frustrating not knowing theor price points and to weigh them. I do my work form 8 to 5 and at night look for other crap like this to improve my business.
Some advice:Put your pricing on the site. Im ready to buy right now. I dont want to wait untill tomorrow and forget to call and then just go woth liveperson because its easier. Im frustrated here by the way in case you couldnt tell.
Anyone use these sytems care to comment on what they thought?
GOOD
Why does every1 believe in this crap?
this is bullshit
I was searching online for Click To Call type providers that I could integrate into a website I’m currently working on, and came across a few different solutions, however, by far the one that I think is the best is http://www.jaduka.com. Its a lot like Sky-Click, and others, however it doen’t require downloading extra stuff like skype or anything. I know a lot of people are devoted skype users, and I understand that, I was using a while my self, but check out the jaduka site, cause it seems to be a must better solution for web click to call stuff.