Sky-Click: your web call-center with Skype
Ouriel Ohayon
35 comments »
The success of a service can sometimes be measured according to the business activity it is generating around it (think of accessories for Ipod or recently SkyLook). Skype’s success is giving many ideas to imaginative entrepreneurs (the Skype-conomy).
Switzerland based Sky-Click is a an interesting idea released by Ads-Click that already launched a white label adwords/adsense-like plateform (used by Wanadoo ISP in Europe) as well as a pay-per-call ad format.
Sky-Click is a 100% web-based solution to set up your call center, built on Skype API and very easy to implement and use. The service does not require any particular hardware investment and can be easily integrated in a web site (e-commerce for example). All you have to do is downloading Skype client on the call-center collaborators’ computer. On the end-user side all you have to do is press the “call” button that will initiate a call (or a video call) to the call-center.
This call-center has all the important features you could expect from a professional solution: time management, availability of collaborators, call dispatching, waiting background music, feedback management (below a few exclusive screenshots)…
It has been designed for any kind of corporations whether big or not. Although I am not sure big guys will be first to rush on that solution , I believe that Sky-Click is quite fine for medium and small size businesses searching to reduce operational costs without compromising on customer care policy.
Of course calls are free for end users and for corporations service is much cheaper than any solution available on the market: about 10 USD/ months / collaborator.
Sky-Click can also be used for other purposes like remote training or sales force management.
Pascal Rossini (CEO) and Cyril Lamblard (COO) informed us that Sky-Click should open in a few weeks and in the meantime you can subscribe to their temporary homepage to be alerted on the launch or even write to info (at) sky-click.com.
Very cool.
But will it have XMPP/Google Talk support?
indeed the solution is announced to be compatible with Gtalk http://www.pascalrossini.com/wordpress/?p=82
So this may be too soon. Companies that run ‘call centres’ can’t afford to use it, as you seem to imply. For smaller companies, you have to wonder how many will trust a service like this. I like the idea, but worry it’s too earlyy to develop a critical enough mass.
Nice. Maybe some more home/small-office call centers would use this and set up shop in my part of the world.
The problem I see is - can a company rely on the Skype API/platform for their core business? It seems to me like a
platform landlord problem.
Cool, but it requires consumers to have Skype.
More consumers have browsers than have Skype.
US-based ContactAtOnce! (www.contactatonce.com) has a similar solution that is browser-based on the consumer side, leveraging AJAX.
Hi John,
I just visited your site. How do you handle the voice part?
Saul, what i meant is that big corporation are not likely to be the first customers of this service as business culture and inertia usually push them to go to more traditionnal solutions. Let’s not forget also the potential internal usage of a service like Sky-Click (training, sales management,…) that can be completely adapted for a department or business unit within a big corporation.
Migs/ Saul As for trust, i guess it is as reliable as Skype can be. but as you mention it might be too early to say…
Yes, the Do It Yourself call center… tech support 2.0?
No doubt that people find Skype reliable, what I’m thinking is that any innovator building on their platform has to play by their rules.
Then, for IT network folks, there’s the issue of Skype stealing bandwidth for its P2P operation.
hmm.. wiute a different concept I would say but lets see what happens to it
Hi Migs,
To answer your question - ContactAtOnce! supports click-to-call currently with some very innovative VoIP features in testing and available soon - all based on the principle that consumers should not be required to have anything more than a browser.
Sirs,
It is a great one for web call, May I ask some question as following:
1. Need to install an exra Client Sky-click APi when I visit this web?
2. Would you send more Slides or Presents to me, show more it whole constructer.
Welcomew to visit my web site at http://www.sh.com, this was a ShangHai portal in Shanghai/China, will be consideration to service this. Rgds
Skype is the BEST!!
For outsourcing voice, chat, email or back-office support, visit the website of Aumenta Call Center, India.
http://www.aumenta.cc
Hi,
We want to start up a 10 seater inbound call enter support in India. Calls will be router from US. We would be neededing all the reports like call hit the IVR, handled, abandoned, AHT and stuff like that. We have 3 prospective clients who will be running their own IVR voice recording at our end. Could you please tell does this skype software can be used in our premises.