A few weeks ago here on Techcrunch we revealed more information about Google’s new payments system along with some screenshots of how it looks and works. One of the questions at the time was what Google would do about buyers being able to check a sellers reputation before making a purchase. We can now reveal that Google have built a reputation system that allows buyers to rate sellers and leave comments.
The rating system is very simple with the user giving the seller a rating between 1 to 5 stars, as well as a comment that Google says should be about “how did the seller handle your order and communication with you”. Other buyers are then able to check comments that other users have left as well as a sellers overall rating. It is not yet known if Google will use the ratings with other Google services, but this news further confirms that Google are taking aim at eBay and the classifieds market and want to facilitate transactions.
A screenshot is worth a thousand words so we have attached two below.



















Comments
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Okay, they are doing ebay.
Its funny - first everyone did everything on the internet.
Then google came along, and started doing the SAME things again.
i fail to understand this.
Google has what the jacks-of-all-trades of the past didn’t: the world’s information.
This is Google’s next big monetization play. First Adwords and Adsense etc allowed them to monetize businesses. Now this will allow them to monetize consumer activities. I can see this infiltrating most of their services in the long run.
I’m 50/50 on the situation… Yes, it will be similar to eBay and PayPal, but I think only tech geeks will be the ones using it. Mom and pop only know (and use) eBay.
Then again, it would be sweet if most sellers on eBay switched over to Google Base Pay or whatever it’s called.
What are they planning as a payment system? A new form of e-currency? A giant merchant gateway to allow for credit card payments?
I posted above about the payment method. I read a few other posts from Google and see that it’s a simple Visa/MC payment system. Much better than the highly intrusive PayPal system verifying users through checking accounts, etc. I wonder if they will someway allow for person-to-person payments for things other than products…I am thinking services rendered for freelance work, etc.
And everyone thought that Bill Gates and Microsoft were the antichrist.
THATS NEAT OMG I CAN SELL MY JESUS ON JESUS HOLY JESUS OMFG HI! i LUV GOOGLE WIF MY HART AND SoUl!
Jason, what are you talking about? … Hookers? hehe
Is google becoming the definition of the early dot com’s? Essentially saying “wow we have all this money, we should do EVERYTHING! We’ll be a portal and a content provider and a biller and a search engine and a b2b faciliator and a replacemennt for office and a new internet and a new phone and and and…”
Consumers have a short attention span and corporations will say ANYTHING to convince people that their stock is worthwhile.
Google will pop soon. They are worthwhile… they just arent worth $350+ per non voting, non divident paying share.
I for one am pumped at yet another wonderful Google tool. I enjoy the fact that they are “Doing everything that was already done” (and more for that matter) because they do it sumply, right, and it all ties together well. Keep it up, Google!
Cant wait, seriously hate PayPal
I don’t see how this monetizes anything for them. Are they taking a fee on the transaction? Are they the processor getting 2.5% or whatever is normal, and then passing the rest to the seller? How does the seller get their money?
What I’m really wondering if this is just a payment info storage tool and feedback mechanism, or if it’s actually a card processor service.
I guess I’m curious, but I’m nowhere near being in need of this service.
Any competition that Paypal/eBay has to put up with makes for a better world. I think eBay is spoiled shitless by not having any competition and they let it go to their head.
In regard to comment #4
“I’m 50/50 on the situation… Yes, it will be similar to eBay and PayPal, but I think only tech geeks will be the ones using it. Mom and pop only know (and use) eBay.”
Google has been always known to make stuff very simple and easy to use and I wouldn’t be a bit surprised if Google makes something that is easier as well as more improved.
Google can take ove the world and I would feel much safer. As long as we don’t have scam artist terrorists like president Bush the world would be a much safer place
It’s “Google has…” not “Google have…”
perhaps they plan to go the whole hog and launch google dollars…
I sell on Feebay (about 3000 transactions so far) and have tried to use Payall. Form a sellers point of view I think the following.
The Feebay system is constantly breaking. If Google can give me a smoother more reliable place to sell then I will be there in a heart beat.
Payall is great for buyers but sucks for sellers in Australia. We have no protection against chargebacks. Paypal is also expensive IMO.
Any competition to both Ebay and Paypal that can get huge market exposure in a short time I am all for. Competition is good.
Some info was published on March 1st:
http://google-blog.dirson.com/post.new/0388/
The greatest obstable to a system that truly just works is micropayments and free unrestricted international money transfers. Google are going to have to take on the great enemy of us all to make this work - the banks. Either that or Google are effectively going to end up issuing their own currency - could be intersting.
I agree with web20guy, Google is pulling an Amazon.
too bad that we won’t be seeing any more of these leaked screenshots. The G-unsleeping eye will have figured out who leaked this one by 0815 local monday morning, and close that person out (how many people bought two items from that place for that price on those dates? One I bet. It could be that the person changed those Items, but I doubt it, becuase they blacked out the other stuff differently…)
Oh, well.
As soon as Google offers me the ability to auction my stuff IM GOING TO! I just hope their fees are lower than the ebay+paypal conglomorate. booya.
Well its about time someone is to seriously challenge paypal. They are making tonnes of profit off the general community who have no alternatives.
We need some competition… to drive charges down and service levels up. Go Google… make this one work!
I don’t think many people truly understand the scope of managing transactions. I know I’ll get a lot of “sures” on this, but I did some analysis on this about five years ago and hashed a business plan. I’m older, so it was impossible to sell to someone expecting a 20 year old Wiz-Kid. When you try to talk to someone about “managing transactions”, their eyes get glassy, so you have to resort to “familiar” terms like “eBay” or “Paypal”. When you say it’s an eBay or a Paypal, It is and it isn’t. That’s the problem, people lock into one mindset “it’s just another eBAy”. Well it isn’t. Think about this, I did, how much money could you make if you had a small faction of EVERY transaction that was taking place? You do the math. O.K. so you can’t get them all, suppose you only get 10-20%. The amounts are staggering. The services that can be layered onto the basic system are almost unlimited. I’ve had this all worked out for five years. The basic model is very simple; it just takes a lot of resources to execute. That’s were Google comes in. If this is executed properly, everyone will use it. From what I can tell, they still haven’t seen all the potential. Give me about a million bucks or some talented people willing to work for nothing until profits start rolling in and you could become a serious competitor. There are many things that they are missing that could increase the rate of adoption dramatically, but again, they have enough resources to take their time.
Sorry about the rant…
I don’t think many people truly understand the scope of managing transactions. I know I’ll get a lot of “sures” on this, but I did some analysis on this about five years ago and hashed a business plan. I’m older, so it was impossible to sell to someone expecting a 20 year old Wiz-Kid. When you try to talk to someone about “managing transactions”, their eyes get glassy, so you have to resort to “familiar” terms like “eBay” or “Paypal”. When you say it’s an eBay or a Paypal, It is and it isn’t. That’s the problem, people lock into one mindset “it’s just another eBAy”. Well it isn’t. Think about this, I did, how much money could you make if you had a small faction of EVERY transaction that was taking place? You do the math. O.K. so you can’t get them all, suppose you only get 10-20%. The amounts are staggering. The services that can be layered onto the basic system are almost unlimited. I’ve had this all worked out for five years. The basic model is very simple; it just takes a lot of resources to execute. That’s were Google comes in. If this is executed properly, everyone will use it. From what I can tell, they still haven’t seen all the potential. Give me about a million bucks or some talented people willing to work for nothing until profits start rolling in and you could become a serious competitor. There are many things that they are missing that could increase the rate of adoption dramatically, but again, they have enough resources to take their time.
Sorry about the rant…
Ebay needs some real competition and I hope this is it. If Google creates a popular auction site that gets enough exposure to make selling on it worthwhile, great. If the competition forces Ebay to improve customer support and make Paypal safer for sellers, even better.
I wonder if there will be books published on how to scam on this service too…
Well it looks great, but the look of it is so … so…, really can’t explain it, but if you check Ebay or Amazon or any site selling a product there is some ‘flair’ that gets the user to sell - this is just so bland.
The difference between Google and the dot-coms of yesterday is that google didn’t do everything all at once at the beginning. They add features and services as their resources permit. It’s just common sense. The original dot coms tried to do everything at once. That’s why they failed.
>It’s “Google has…” not “Google have…”
Riiight…
As they say, ignorance is bliss.
Perhaps you’ve forgotten that English is spoken outside the US as well.
I think the big difference between Google and earlier services is not just the timing of when they added features, but also what they really went after hard off the start - gaining user trust.
Also even if Google were only to break even on this (which I seriously doubt they wouldn’t somehow profit from it) they also get another angle to view the web graph…think of all the ways they are going to be able to collect usage data
- Google searches
- Google toolbar
- AdSense
- Google Analytics
- Google wallet
and many of those systems make the associated systems more efficient as well. If an item at store A is hot and the same item has bad feedback and sold out inventory at store B what site will Google rank better or send visitors at?
When store A starts selling well or they run out or gets low will Google recommend store C add the associated search terms to their AdWords account?
Google also has the cheapest cycles
http://blog.topix.net/archives/000016.html
combine that with the most user trust, best understanding of data, and largest data sets and it is pretty easy to see why they are worth far more than current profits.
I sent them those screenshots. The payments system is great. You just fill out your payment info once, and then for all future purchases you just check off to use your payment info on file. IT’s really fast. If ebay were that fast and easy to buy something, they’d have a lot more sales. I love it. I wish I could pay my bills and everything with it, as well as shop - it’s so easy and fast.
If this was cheaper than Paypal, I would be using it exclusively with my ebay sales. No offense but I am tired of ebay getting their money twice from my auctions, rather pay google if I can keep more of my money in the long run.
This is great. As someone who uses PayPal for transactiosn but doesn’t use eBay I love the rating system. The next thing I want to know is how much of a fee Google will be taking. If they take less than PayPal it’s a no brainer. I’ll start using Google.
–
Derek Hampton
SouthBeachCasa
http://www.southbeachcasa.com
Scot Wingo (Ebay Strategies) had these “exclusive” screenshots one week ago.
http://ebaystrategies.blogs.co.....oh_my.html
Is it only us or no-one notices that Google is pretty much every where, and why isn’t any one screaming monopoly? Surely, it’s good to have competition or do we not talk about it any longer?
y’ou are all gay!!!!!!! jk! LOVE ! jk! GAy!
searchers need access to a consumer reputation system about the advertisers with whom they are being matched by the machine.
google seem to be taking everything everyone else is doing and making it better…
this can only be good to fight against paypal, as it will give them competition, and thereofre will probably have to lower their rates (of course this is based on gpay being sucessful)
i hope the chunk of cash that pay pal takes won’t be as high
I love that google is doing everything because they do it right. Even though everthing is in neverending beta it is still a phenominal service. Plus if google did an “ebay” it probly would be cheaper if not free. I
Good info, just wish you wouldn’t say “exclusive” around anything Google related (same with payment info a few weeks ago that had been leaked by someone to you) — it’s old news and more coverage in greater detail is available on Scot Wingo’s blog (http://ebaystrategies.blogs.com/).
I think it’s a great idea. I’d rate Google higher than eBay…
> Perhaps you’ve forgotten that English is spoken outside the US as well.
One place liked our language so well, they named their whole country after it. English -> England …and you thought Google was unimaginative…
One of Paypal founders described their business as being risk management. Google might have lots of clever people and big computers, but I’m not sure if that’s going to be much help…
I doubt they’ll ever be a single giant marketplace for everything owned by one firm. Look at software. No-one sells their applications on e-Bay. It all goes through specialists like eSellerati and Digital River. They take in the payments, and often arrange some basic marketing. Perhaps we’ll get a similar ecosystems for other goods as time goes by?
First of all, for all of you who think Paypal is expensive (from a business owners perspective), have you ever tried to go out and get a merchant account to accept credit cards? I have and it’s no comparison. Paypal is cheaper. And for the guy who thinks ebay is putting it to him twice… did you ever think that it costs money to process a credit card transaction? The banks and processors are the bad guys here. Visa and MasterCard are the Oligopolists who control the whole industry. Of course, as an ebay seller, you can choose to accept money orders or checks, right? Maybe even accept cash or a wire-transfer… Nobody is forcing you to use Paypal.. Perhaps you could us C2IT, or Bidpay… oops…they don’t exist anymore. And good luck trying to move your auctions over to a new Google auction site. It’s hard to make a sale when nobody is there bidding on your product. Just ask Yahoo Auctions sellers… if there are any left.
jc
Been in business over 20 years. My merchants fees are cheaper than Paypals.
jc
I don`t accept Payall. In Australia Paymate is still going. BTW it is against Ebay rules to accept cash for transactions.
http://pages.ebay.in/help/poli.....olicy.html
jc
The alternative of having only one viable player in the online auction market is not good for anyone, other than Ebay.
Ebay compete when they have to and are doing so in China where they have a strong rival.
I think Google can give Feebay some competition on a global scale if they choose to do so. Time will tell and you can stay on Feebay accepting Paypal helping them pay for Skype.
google will be cheaper without a doubt. google aren’t stupid.
I think Google’s success in the search arena has gone to its head. Just because it’s well known as a search engine doesn’t mean people will start to use it to sell stuff. There are a couple of eBay-like systems already, and I can’t remember the names, which proves the point. eBay is the name everyone knows, and anyone else is destined to be forever an also-ran.
Any idea if Google Payments will launch as a beta product? I don’t see it taking off if it launches as a beta — who on earth would trust a beta payment system? You can’t tell the customer “oops, we lost that transaction. please wait, but hey it’s free and it’s beta.” Frankly, Google is starting to feel tired. They need to do a better job at polishing products before they release them. It feel like they’re flinging noodles against the wall and hoping one sticks.
What with the Beta label on everything that Google does nowadays. I am not sure I want to enter my credit card info on something with a Beta label.
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